Excellent service! Probably the best service I’ve received in any industry. The people I spoke with on the phone were prompt and professional, and the technician was friendly and had my door unlocked in less than a minute. Highly recommend.
Mario did an awesome job re-keying our house. Two of our doors were so packed with dirt you couldnt even turn the lock, but Mario powered through them and saved us a very expensive trip to the hardware store. Great price and great service.
They came out quick and had the door open in a matter of seconds. Essentially my lock was NOT a $90 job. Also, depending who you get on the phone your experience can be great or poor. 4 stars for getting out there quick & professionalism of the gentlemen that opened my door.
I had technician Don and he called me and gave me an accurate eta of his arrival which I rarely get from other companies; he showed up and was professional and straight to the point got me squared away (paperwork, info, and most importantly into my vehicle). Plus gave me some good stories. Pop-A-Lock is a vendor my company uses and I will be using them from now on personally.... Hopefully I dont need them but if I do theyre the ones Ill go to
When we made the appointment, they were able to fit us into their busy schedule. The technician showed up in a timely fashion and said the service would take about 1 hour to 1.5 hours but was able to complete the work in about 45 minutes. I highly recommend Pop-A-Lock of Albuquerque to anyone needing their locks serviced.
I have used Pop-a-lock multiple times for all types of reasons. They rekey my rental properties, they have rekeyed all of my businesses & my own personal properties. There are times I need the service done ASAP and I can depend on the fact they will make every reasonable effort to accommodate my needs. I would highly recommend them for all your key locking needs.
Excellent service from first phone call to final transaction! Saved us money, time and stress of having it towed. Highly recommend!
Greg gets an A+ for awesome customer service, technical expertise, professionalism and tenacity! I live in a remote location and struggled with finding someone who could program a new fob. And frankly, I just didnt want to pay the est $500 cost to take it to the dealer. Calling Pop a Lock was the best decision. Greg immediately helped me understand the online used fob i had purchased was not the correct ID# and helped me persevere to get the right one. Driving to Albuquerque was well worth the 3+ hour drive.And COVID precautions were also A+! Thank you Greg!!!! I hope I never lose another key fob, but i will certainly call you immediately.
Loved my tech! He was professional but added just enough levity and pleasantness to relieve my anxiety!!
The technician was excellent & the price was good. I would DEFINITELY recommend them and will gladly use them should anyone in my family lock themselves out of a car again.
Bailey was great! He worked so fast and gave clear expectations for the work beforehand!
Don with pop-a-lock got to me in less than 10 mins despite me giving poor directions. It only took him another 2 minutes to unlock my door and have me on my way. Don was extremely patient, kind and professional !
Customer service doesnt get better than Greg--so friendly, fast and highly professionally skilled. Thank you for making us feel so much more secure in our home.
Beyond amazing service, good conversation and DIDNT make me feel awful about the situation at hand . Showed up quicker than expected and took no longer than 5 minutes. Would use again but hopefully only recommending from now on
Technician was prompt, professional and provided quality work. The friendly service was also accompanied by efficiently completing the job.Highly recommend them!
I had a very good experience actually excellent experience with the Pop-A-Lock I called and they were there 30 minutes later had my car open and ready for me to go to work I appreciate you all very much thank you! I would highly recommend them!
Greg at Pop-A-Lock was intelligent, articulate, very knowledgeable, and generous with information for our upcoming security challenges. I will definitely use Greg for all future locksmith needs.
Great service. Pop-A-Lock came out within an hour of my call at the exact time stated and fixed my jammed, 20 year old, MARKS lock in minutes. Plus, they cleaned and lubed the entire mechanism for good measure. And didnt try to up-sell me with a new lock or parts. Service-call charge only. Highly recommend.
Very professional. Work was done quickly and everything worked as it should. Pricing was much better than the dealership. I would highly recommend them to anyone in need of their services.
The technician that came to unlock my sons car was friendly, professional, and personable. He did the job quickly and efficiently without damaging the car. I do recommend this company.
Amazing pricing and even better customer service. Wouldn’t suggest anyone else. Thanks so much pop a lock, you’ll be the first to call if my family or I lock ourselves out again. Best in the 505!!!
I am in the real estate business and have been using Pop-A-Lock of Albuquerque for several years. They provide outstanding service, they are professional, always on-time and are reasonably priced. I highly recommend this company.
Id lost my keys and I needed to get back into the apartment and I had no problems with the office I need identification it was under my husbands name but giving the proper paperwork I was able to get the service the locksmith showed up on time I guess he was proceeded to open the door when I found the key. I was not charged the full amount for the service call so he made me 2 keys which I felt was very reasonable. I would use the services again and I highly recommend them
Great service! I locked myself out of my apartment and Don was there in less than 15 minutes. This business is professional and timely. Choose Pop-a-Lock for your service!
My truck is a little older and my chihuahua stepped on the keys I left inside the vehicle and locked themselves in (for some reason my spare set of keys were in the vehicle as well and I hate myself for accidently leaving both sets in there). All of the locksmiths I called said they were delayed for over 4 hours. One of the locksmiths recommended Pop A Lock and they were at my house in less than 30 minutes and got my truck opened saving me from having to damage the vehicle. I told them my dogs were in the car still and they put a rush on the driver to get there as fast as possible. I am going to recommend them to everyone I know if they require a locksmith. The locksmith that showed up was amazing and got it open under a minute. Their prices are way lower than others, it was only 65 dollars compared to other locksmiths charge 120-320 that I saw on their websites.
Erik was excellent very friendly and helpful also very covid safe practices!!
Kathy was so nice on the phone and made it easy to schedule our appointment. Bailey was on time, professional, and friendly. He tried to save us money with his repairs. The cost was very reasonable. I would highly recommend Pop-a-lock!
Awesome service! 20 minutes to come, 5 ro unlock the car. Very professional, nice, and friendly. Ill call them everytime I need that type of service.
I contacted Pop-A-Lock because I needed a key made for one of my trucks. I spoke to Greg and he scheduled me promptly for service. I am writing this review for any/all persons who require a locksmith for a vehicle and are not sure who to contact. I strongly recommend this company for all your locksmith needs. Greg was the third person I spoke to and by far the cheapest. The prices I got from other mobile locksmiths were 100% more than I paid Pop-A-Lock. If you want good service and an honest and fair price, call Greg before you go anywhere else. P.S. Mario, the technician that made my key, did a fine job. Overall this company is the best. The $129.00 I spent for service was money well spent!
I have such a bad habit of locking myself out of my car. This is my second time using this company, and I am always pleased with the quick arrival and service! It’s fast, done with care, and affordable. Always happy to chat with the technicians as well! Special thanks to Don for helping me once again!!
Great! Easy to deal with and did the job exactly when they said they would. I was out of state so it was great to know that someone professional was going to rekey the property.
I was waiting with my friends for a locksmith to help them get in their car the locksmith was taking a long time so they decided to call pop a lock they were talking to an employee then they just hung up so they called back thinking they accidentally go disconnected and they hung up on them again. So rude and unprofessional qe were so shocked and surprised they would act like that
Amazing and friendly service! These guys were out here in less than 20 mins! They told me 30 which was no problem with me and got out here ASAP! I even got a bottle opener! What killer services! It’s nice to know some businesses out here still have good old fashion customer service skills! Thanks for all your help unlocking my car today guys!
Incredible service through and through. I lost my only car key and assumed it was in my car. Don came within 20 minutes of me calling. Super friendly and helpful! My key wasn’t in there. He gave me Mario’s number to get started on making a new key. Mario was also very friendly and helpful and had Cathy call me back within the hour. She was so sweet! She arranged for Greg to come out who worked diligently in the cold and dark for 3+ hours to get me my key made. And he went above and beyond to have me drive it around to ensure that there wouldn’t be issues since the computer was giving him troubles. They were all the nicest people who worked so efficiently. They also did it for almost half the price that other companies were going to charge me. So thankful.
Arrival time was a little longer than what was initially said, but stuff happens and the technician was very communicative and was even nice enough to wait the 5 minutes it took for me to return to the location of my locked car when he arrived. He was very professional and kind, the service itself was very quick with a reasonable price tag. Only wish was that the technician wore a mask as per New Mexico state mandate. 4.8 i’d say.
Erik was excellent. He is professional, courteous, and friendly. Not to mention quick. He was able to help my family and I get out of the heat and back on the road, making a bad day much better.I highly recommend Pop-A-Lock and the services of Erik - I wont go anywhere else if my family ever finds ourselves in a jam again.
Quick response to a lock out.Great value and service on a new key.Excellent, friendly team. I will be back for all lock and key needs.
I have used Pop-A-Lock of Abq a few times for locking my keys in my car, and it happened again today! They are fast, extremely reasonable, and always professional. Most of my experiences have been with their tech, Don, who is a super nice guy. He gets the job done very quickly and is a great representative of their organization. I highly recommend their business to anyone.
We had a historic home re-keyed and then there were some vague issues with one of the locks. Both of the gentlemen that evaluated the antique lock were incredibly thoughtful and professional. They didnt charge us anything for two hours of work on fixing it so that we wouldnt need a modern replacement that wouldnt look nice with the door. Ill forever use pop-a-lock for any locksmith work.
Fast, friendly, and quality service! KAFB accessible! Will be using again
Super reliable and professional service.
Technician contacted me to let me know he was on his way and arrived on time. He was professional, friendly, efficient, and knowledgeable. Highly recommend!
We have called Pop-a-Lock many times over the years. Each time we received courteous, prompt, professional, and effective treatment for a reasonable price. I am very grateful to know that Pop-a-Lock provides an efficient remedy for an otherwise stressful problem. I highly recommend Pop-a-Lock.
This company is definitely the best lock smith in the ABQ area. Always professional, on time, friendly, & reasonable. My technician today was great, thank you again.
Great prompt service following Covid respectful practices.
Eric arrived on time. He was pleasant, courteous, and professional. He took care not to damage my vehicle and got it open quickly. Thanks, man!
My granddaughter locked her keys in the car, we called Pop-A-Lock and expected we’d have to wait awhile. The operator was courteous and to my surprise, said someone would be here in about 30 minutes. The technician arrived in about 10 minutes!! He was so friendly and helpful! We highly recommend Pop-A-Lock!
The folks at Pop-A-Lock are Honest, Fair, Fast, & Reliable. I had a Commercial lock that needed service, sent in a request over Facebook, got a phone Call immediately and scheduled service. They showed up early, and fixed the issue quickly.
Absolutely fantastic service! They were out in about 30 minutes, and done in less than 3 minutes. Couldn’t be happier for a situation that could have been a lot worse. Definitely recommend these guys!
Very helpful and fast. Couldnt have been better! Highly recommend using this locksmith
I did not land up using theyre services; however, theyre customer service on the phone was great! Dont remember the name of the gentleman that I talked to, but he gave me a quote to re key locks and additional information on potential options for my situation. Really kind and respectful. Also, very informed and very cool. If I need any other locksmith services, they will be in the forefront of my mind.
Saved my day!!! Very professional and friendly. Within 30 minutes of calling I was back in my van. The driver called to let me know he was on his way and that it would be 15-20 minutes but wanted to make sure I had somewhere to wait and wasn’t stranded on the roadside.
Great experience in a stressful time. Don was super awesome and timely in helping me get my keys out of my car!! He also helped me charge my battery because my car had died.Thank you!!!
Locked my keys in my car out in Tijeras earlier in the morning while most locksmiths were closed.Called pop-a-lock for the first time ever and was very pleased with my experience overall. A gentleman by the name of Don came out to help within about 30 minutes of my call which was much faster than I was anticipating. He was super friendly and made a stressful situation light and rather pleasant. I highly recommend this team and company for help with any of your locksmith needs!
Erik was absolutely amazing, literally got my keys out of my locked car in 35 seconds
They were very quick to get to me. They were at my location within 30 minutes of the time that I called. The gentleman was very knowledgeable and did a great job.
Don was amazing. Arrived far ahead of eta. Incredibly friendly. Got me back into my home in no time. I hope I wont require the service again, but if I ever do I know who to call.
I called Pop-a-Lock on a Sunday afternoon after having locked myself out of my house. They answered promptly, gave me a price for the service, and let me know someone would be out to my home within 30 minutes. A couple minutes later I got a call from the locksmith asking if we were alright (which I thought was very kind) and letting me know he is on his way. While we waited, we were actually able to get into our home so the locksmith was no longer needed. I called to let him know and offered to pay a trip charge or something for his time since he was already on his way, but he refused and said that is not the kind of company Pop-a-Lock is and wished me a great day. I appreciate this gentlemans kindness and understanding so much and I will absolutely call Pop-a-Lock next time we need a locksmith.
Pop-A-Lock was really great they helped me get back into my place.I am a tenant with rhino realty and they were not open on the weekends but because I had the vendor information they came out and took care of me within 30 minutes. Excellent service.
I use Pop-A-Lock for my company we have always had unbeatable customer service. We used another company before, but they were unprofessional and overpriced. Each time we have lock services from Pop-A-Lock, Dunn is been dispatched. He is always on time and finishes quickly. Dunn works around our schedule and takes the time to explain what he did, even when it is complicated. We appreciate the genuine hospitality we have received from Dunn and we like that the same technician is sent to our location, as he knows what was previously done. We will continue to give our business to Pop-A-Lock because they provide us with the best customer service and prices in the area.
My locks were 30 years old and the Tumblr fell out with the door in the lock position. Ryan the locksmith was absolutely wonderful he was here with in the time I was given he was very polite courteous and obviously knew what he was doing I got me into the house within minutes. Ryan saved the day! Thank you Ryan
Very pleased with our experience with Pop-a-Lock. A very nice man came in 30 minutes and picked our lock to let us in. He was very professional, efficient and friendly (not overly friendly). Their app showed us his location and we were texted when he was coming, with a picture of his truck and him so we knew who to expect. Great app! They are putting a lot of work into being a great company and I highly recommend them!
Im in the property management field and have worked with Pop A Lock for several years and they are an amazing company to work with. The techs are very knowledgeable and go above and beyond to help make sure homes are secure for new tenants. I highly recommend Kathy and her crew!
Greg responded to my need and request for a key fob and understood our need. The service was fast, efficient and timely. Great Job!!
I am very grateful to Pop A Lock.My 2 year old nephew was accidentally locked in the car after his mom buckled him into his car seat, and put the keys on the front seat and something accidentally hit the remote on the seat and locked the doors with my nephew inside!! The technician had my car open in 20 seconds and he was extremely nice.My experience with Pop A Lock was a blessing.Thank You for all your help.
I am rating this company as a 5 Star Super Plus! Yes I just invented that rating because it should exist. Pop-A-Lock is more of a Life Line. As an out of state property owner I can only express the tremendous respect I have for this company. Professional, ethical, timely, responsive and dependable. All of Albuquerque should be utilizing them ONLY. If an out of state customer like myself receives such AMAZING service I can only imagine what the locals get. I strongly believe that the reason why the technicians are professional and trustworthy is because they are a reflection of the owner. Clearly she treats them well just like her customers. Thank you Pop- A-Lock for being a life line during the most critical times for me and my family. Hats off to being a Super Star!!!!
Great company! Affordable prices along with prompt and professional service. 10/10 would use again.
The tech was here in the time the dispatcher said he would be and I REALLY appreciated that not to mention he (Mario) gave me a courtesy call to let me know he was in my area. He knew what he was doing so I also appreciated his professionalism. I would definitely recommend profiting your company to others.
Amazing service. prompt, honest, and reasonably priced. they will come to you any where. very accommodating and flexible. If we are ever in a spot where we need a house re-keyed or if we lock our selves out of the car, they are there, just a phone call away.thanks Kathy for your 5 star service.
So kind and professional!
Called and they came right out. They were able to open the door within seconds.Great Service !!!! Would definitely use again.
Associate named Kathy showed up very quickly, was friendly, professional and opened the door quickly and carefully. Excellent experience.
Excellent service and so prompt. Got locked out and Kathy had someone there within 30 minutes . When we had to have locks changed they again were there within 30 minutes. They are fast, efficient and ALWAYS courteous! HIGHLY RECOMMEND!! These folks are AWESOME!!
Have used Pop-A-Lock several times at our business. They always come to our rescue quickly. Very nice and professional people. Highly recommend!
I have my own home and two rental houses and won’t use anyone else for lock situations. For one thing they show up and on time. They are quick, clean, and complete! I love Pop-A-Lock!
Office personnel were very nice and got me someone right away. The locksmith was very professional and got me on my way pretty fast.
Technician Mario called, came on time, was very professional and he explained what he found and what he was doing to fix it . Highly recommend.
Prompt AND Professional Service ALWAYS
Locked myself out of the house. Called Pop-A-Lock, and within 30 minutes they sent someone over to help. Don was very friendly, and was able to quickly unlock the door without doing damage to the door or the door frame.
This company is one of the best that you can use. Knowledgeable and reasonably priced.
Our technician Mario rocks!! He was calm, very professional and as a real estate professional, he was great with his customers. Thank you all!!!
Greg and Kathy were super friendly and professional. I will definitely recommend them to friends.
Eric was very professional & unlocked my car very quickly!
Very friendly and fast service. Nic was the tech that rekeyed our locks. He was very prompt, professional, and was in & out in no time. Highly recommend!
Locked my keys in my company truck, pop a lock came out within 30 minutes, my technician was Don, and I can honestly say I couldn’t have asked for a better technician, he was funny, nice, and extremely professional. I will be using them again in the future if I need to and will recommend them to anyone that needs this type of service!!
Don arrived faster than was originally estimated. Fast service and great price. Will definitely recommend. Thank you.
Great customer service. Fast response when youre in a hurry. Very friendly and interesting individuals. S/O to those who helped me.Definitely worth going to these guys for help.
Amazing on price, on time, great serviceman Ak. Would do biz with them again but hopefully Ill never have to!
Just moved to Albuquerque NM. Called Pop-A-lock and spoke with Greg and Kathy. From beginning to end I was treated with respect and courtesy. After few appointment changes due to not having the master keys from the sellers yet I met technician Nick at our new home. He did an outstanding job. Not only he was right on time he finished the job quickly. Nick was just as kind as Katy and Greg. I highly recommend them.
Quick and friendly. prices seem fair considering transport time these things require. link they text you lets you know who is coming, what they look like, what they are driving, and where they are anytime you request.
Thank goodness for Pop a lock...After my entire set of keys were stolen, I had to immediately change my entire house door locks, along with both vehicles keys and I didnt want to spend even one night in the house with my keys in someone elses possession. Greg explained everything in detail and Antonio showed up within hours and did the whole job in a matter of hours. Very reasonable prices as well. Thank you to Pop A Lock!
It was a fast and easy experience! The technician was so helpful, courteous and very professional. We will definitely use your company again and refer you to all of our friends and family. Thank you!
Fast, very courteous, professional and kind. Mario was exactly the person I wanted to see when I locked myself out. Arrived 15 min faster and even called when he was 5 min. away. I will definitely call Pop A Lock again and Ill ask for Mario.
Kathy worked with us to get the select and find best price for our new door handle, we also had the lock re-keyed to our original keys. The locksmith showed up right on time, and he worked quickly to replace everything. We are extremely happy and satisfied with the service.
We were locked out of our car with the keys still in the ignition and the car turned on. The pop a lock guy came within 10 minutes of us calling. He was able to open our door in less than 5 minutes. The guy was very cheerful. He was a lifesaver .
Mario was great! He let me know when he was on his way, and was right on time for the appointment. He was quick with his work and very helpful. I highly recommend these guys.
They were fast and had great customer service. They verified ID and proof of residency before getting me back in my apartment. I feel as though they are very efficient and reliable!
It was so awesome to get quick reliable friendly service to get into my locked home I really appreciate pop a lock. I recommend them highly. I called around. Most were over-priced or didn’t answer the phone.
I can honestly say Ive never had a better experience with any locksmith company. They honored their phone estimate to the penny they were fast and efficient not to mention Don the service provider was incredibly friendly and offered wonderful customer service. I would recommend popalock to anyone and I will definitely use them again in the future.