Ben, our salesman, is pleasant, professional and explains all the steps necessary to complete our new stucco project.. We are impressed by Tony and his crew who have a strong work ethic and do excellent work. They are currently working extremely hard every day and leave the yard clean as they progress to finish the job. Antonio keeps us updated on their schedule and lets us know exactly when they will be coming to work. The staff and workers are pleasant and very helpful whenever we have any questions. The process is turning out much better than I anticipated and I highly recommend Deamstyle Stucco over any other company,.
My husband and I love Dreamstyle! We had two great young man (Filiberto and Erick) come put in our numerous new windows and 2 doors. They were wonderful. Thank you Dreamstyle.
We had a bath remodel. The sales team were courteous and respectful. The installation professional was quick, diligent, and polite. Financing was easy and they gave a good veteran discount. Would highly recommend.
Luis and Horacio were very professional during the remodeling of our shower. They kept things very clean and they communicated everything they were going to do. Overall, I am very pleased with the both of their work and I would use them again. I highly recommend.
DreamStyle Remodeling installed 5 doors in one day. Our house is quiet (Silenced the next door barking dogs) and eliminated the dust at the baseboards. The crew, Leo and Cesar are a great and professional team. Their work exceeded our expectations. We recommend DreamStyle and their family based values. We are so happy with our new doors. They installed all the hardware and provided keys for the family The entire organization is Quality based. Check them out! @jsortega1905
Installers Filiberto and Erick did a great job installing my windows and doors. They also built up a partial wall to install one of the doors and it looks great and works well. They were professional and left all the work areas clean.
Cannot say enough great things about Dreamstyle Stucco and the complete re-stucco job they just completed on our home! The attention to detail was far over and above anything we would have expected. (They took photos of our backyard so they knew where to return our furniture and planters after they moved them out of the way - we didnt even have to help!) The quality of the stucco job itself is something Ive never encountered before and we are in awe of the workmanship and, again, level of detail. Cannot recommend highly enough!
We had a bathroom shower/bath remodeled and was very satisfied with the work of Lorenzo from the Albuquerque site. He was very professional and knowledgeable. He finished project in one day and the finished project looked great! Everything was cleaned up and he was very pleasant in explaining what was being done.
Paul and Clint were great! Both installers showed up right on time, were pandemically dressed with masks and stayed at a safe distance when in our home. Paul was highly informative after the install and gave us clear and concise direction on how to use our new gas stove (which is beautiful and functional, by the way...we LOVE IT, and so do our pups!). I would highly recommend this service as both Paul and Clint were safe, friendly, professional, timely, efficient, and did a fantastic job with the details of the install. Five stars, for sure! Thank you Paul & Clint! :)
Clint Roberts is in the bathroom renovation salesdivision is a joy to work with as well as being veryprofessional, if you are financing your project through one of the finance companies that Dream Style usesand come upon a question on the application Clint is more than happy to walk you through the application.Clint is wonderful at returning calls & replying to textmessages.
Thank you to all Dreamstyle remodeling team!! You were all so wonderful! I am so grateful to all of you for all your help in my shower remodeling journey! I went from a disaster of a tub and shower, that was no longer functional, to a stunningly beautiful shower installed in a day! I cant believe this beauty is MINE!
Dreamstyle Remodeling worked on my stucco and some general repairs. Eric Mancia was a great help and assisted me when some complications arose. He was very professional, courteous and helpful. He was also very respectful and careful. I would recommend Dreamstyle to anyone who asked.
The remodeling experience was perfect. We needed a new front door and wanted a door that would offer precise operation, security, and nice styling. The door fits and looks great. The professional technicians who did the remodel were prompt, courteous, efficient, and left the house cleaner than the way they found it. We highly recommend Dreamstyle and Leon who did the actual install!!!
Filiberto and Erick were on-time and very polite. They spent hours making sure my windows and doors were installed properly, I have an old house with oddities they had to work around, and they were able to perform a quality installation.
I am happy and pleased to give Dreamstyle Remodeling a five star review. I am a very demanding customer, so if I say they are good, they are great. And they are great!I have had my windows replaced, my master bathroom renovated, and my front door replaced by Dreamstyle and every job has been beyond my expectations both in quality of work and materials. My windows no longer leak, my front door is secure, and my bathroom is fabulous.They show up on time, complete the work on time, clean up, are pleasant, and the work is guaranteed for life. When my dog got out, they even chased her down and brought her home.I will be choosing Dreamstyle when I remodel my other bathroom.
Worked with Jerome Rethmel on a roof replacement and complete re-stucco project. Jerome was very professional and paid attention to the details. Cade Sullivan was the roofing supervisor. He also was professional and paid attention to the job, the clean up and the small details like conduit on cables. The stucco job was overseen by Antonio Gonzales and his foreman Manual Ruiz. Manual assisted with all the small details and the cleanup at my home. He helped to reinstall the garden hose hangers, porch lights etc. The overall experience was professional and the work was well done
The entire experience has been excellent. From the quotation visit, to the installation of a custom Pella door..outstanding. Filberto and Erick knocked it out of the park. I highly recommend Dream Style.
From the salesman’s visit to explain the product to me and the pricing, to Chuck installing my fantastic shower, the entire process was professional to highest degree. I love my new shower. Chuck installed it in an amazingly short period of time. (Less than 18 hours spread over two days). First day the shower was essentially in place and the next morning Chuck completed the finish work which was done by 4:00. I give the the product and all of the people involved my highest recommendation.
Adrian and Ceaser were first rate installers. professional, courteous and just damned good at their job. This is our second go-round with windows installed by Dreamstyle, and, once again, the experience and the end product to were outstanding.From sales, to service to answering questions, Dreamstyles team is outstanding. Please, please, keep doing what you do.
We were really satisfied with the whole house stucco job. Eric the supervisor made sure that we were completely satisfied with the work beforehe released his crew. He came and took care of any of our concerns with how the crew did with cleanup and any minor touch ups. He cleaned all the windows and screens that needed to be replaced. I would highly recommend dreamstyle
I needed all of the windows replaced on my home and I decided to use Dreamstyle Remodeling. Im so glad I chose this company! Their product is excellent quality and comes with a lifetime guarantee. Installation was excellent as well. Leo, Cesar, and Alejandro were very professional and it shows through their work. Everything was covered to protect it from dust/debris, and they cleaned up and left no mess whatsoever. My new windows look amazing!
The work done by Dreamstyle was fantastic, everyone from the sales rep to all the workers and the customer service person were very professional and courteous. I would like to especially thank the following employees, Steve Padula, Omar, Adrian and his crew on window and door install, Gerardo the stucco guy, and Alonzo in drywall and texturing. Thank you for the quality work and pleasant experience. Greg Sena
I called and made an initial appointment with Dreamstyle using the local phone number. During the call, I informed the nice person that I cannot answer the phone during regular business hours. I provided my email address and requested they use email to communicate. On the day of the appointment, no one showed. I did not receive an email or a voicemail confirming the appointment. I called the local Dreamstyle back again. The nice person on the phone was apologetic. She transferred me to their confirmation team. I waited on the call that rolled to voicemail. The voicemail box was full.Dreamstyle lost my business.
Chris was very nice and helped us out. Great customer service!
We are extremely please with our new gas insert. The picture show the before (1988 unit) and after (trim is unfinished). The sales person was very helpful getting us a unit that worked well for us. We had an installation hitch due to our wood construction, but the mark of a good company is how they handle issues. Our installers (Clint, Paul, and Lorenzo) found the problem and were instrumental in helping us find a great solution. Dreamstyle stood behind their work and helped us find a solution we could not be more please with. The installation team is very busy due to all the work during the pandemic, but when they got here their work was top-notch. My wife and I could not be more pleased. We were especially please by the quality and thoroughness of our installation by the team (Clint, Paul, and Lorenzo). Overall, Dreamstyles price can be more, but you absolutely get what you pay for.
Horrible customer service - I tell everyone, do not use them!!We purchased a swim spa with a quoted delivery time of 8-10 weeks.It actually over 10 months to be delivered! During this time Dreamstyle only communicated with me because I harassed them. Now, 5 weeks later it has an error message causing the spa to run 24/7 (imaging the power bill) and they claim they cannot send a repair tech for a week. I would never let Dreamstyle Remodling touch anything in or around my house ever again - worst customer service I have ever received!!!
Adrian and Fili performed a clean, professional installation of replacement windows. Both of them were very courteous, polite, respectful. The attention to detail in their work was great. The end result was a product of excellence.
The DreamStyle workers, Leo and Cesar, did an excellent job on my window installation. They worked efficiently and left the area very clean. Alonso did an exceptional job on drywall. And Jose was quick and clean with the stucco. All the workers that came were friendly and worked flawlessly together.
From bathtub to shower just what we needed chuck was very perfectional and a very kind person, would recommend Dreamstyle remodeling too others.
We were very impressed hardworking crew of DreamStyle remodeling. They are truly professionals. We wouldnt hesitate recommending them to other people who are in need of remodeling their home....
I recently had my bathroom remodeled, tub removal, shower installation, new sink, new toilet, medicine cabinet, light fixture, and retiled floor. Hector and Jesus Cordova the installers were very through, and meticulous in there work, and would show me there work for my approval as they finished each project. I am very satisfied with the remodeling, good job. The remodeling was also completed in the time frame as promised. Would recommend Dreamstyle for a bathroom remodel
I got a consultation for custom window replacement . I was also getting an estimate from Pella. The salesman told me Pella was the worst window I could possibly buy. So I went with Dreamstyle. Now Dreamstyle is promoting Pella windows on their commercials. Now that they are using Pella, they are the best windows. I guess they have to scam people to get their business. I will never do business with Dreamstyle again.
Excellent quality product and service. Would certainly recommend for patio door replacement. Hope you get our installers Billy,Lobo.
From start to finish and even a question after installation, every contact with Dream Style employees was very professional, friendly and knowledgeable. The installers, Clint and Paul arrived on time, they worked very well together and got our fire place insert installed in about an hour.I am definitely going back to Dream Style for my windows and doors.GREAT JOB!👍🏼
After visiting other vendors to purchase a gas burning fireplace insert I decided to check out Dreamstyle Remodeling. Friends told me they would be more expensive because they were a Big company. I experienced just the opposite. Joseph Cantu, my salesperson, was helpful and very knowledgeable. His pricing was very competitive and the delivery time short. When Paul and Clint showed up for a site check they were polite and professional. They returned the next day for the install. Their attention to keeping my house, and more importantly my light colored carpet, clean was very impressive. Both Paul and Clint went about the installation in a efficient manner and were unfazed by my occasional hovering. They were in and out in no time and knowledgeable about installation and explaining operating the unit.I highly recommend Dreamstyle Remodeling and give kudos to Joseph, Paul and Clint.John M.
Leo and Cesar were excellent. They arrived right on time, demod and installed the doors within the initial day. They were very polite and kept the working area very tidy. We couldnt have had a better experience. Thank you for our beautiful doors!
Easy customer service getting an appointment. Service coordinator explained all details with samples. All questions answered. Employee Fernando and Tony installed the windows In accordance to dream style and they look great. Attention to detail is priority for not only the employees but dream style. Each window installed with care not missing a step. No damages to equipment or new windows. Employees extremely courteous, super clean, excellent work ethics. Will request the same team for other projects.
My salesman Ben was great to work with and very responsive. The crew that came out to install ( Leo and Cesar) were very professional and friendly. I was impressed with the prep, install and the clean-up. I would highly recommend the team and Dreamstyle.
It is frustrating and disappointing to have sales representative in your home who only shows materials he wants you to see. Have comments like Oh thats real expensive, but there are no prices on anything he shows and shared as possible bathroom remodeling options. Your given a price quote on what the representative limits to show you and not clearly given a break down on product prices and labor. However the representative does let you know the price is only good while he is sitting in front of you in your home and once he leaves he can not guarantee the price quote. Before I make a choice on something this expensive and as a investment in my property I want to know what I am buying and how much it costs itemized and I think giving at least a few days for the quote for services should be industry standard.
We compared a lot of window and door options for our 20+ year old house with original windows. After deciding on dreamstyle (not the first time but they made a great second offer) the pre install and install were done very well. The measured multiple times before manufacturing the windows. For install, they came in, covered everything in plastic and put down drop cloths where they were going to be walking at. They (Leo and Isack) cut the stucco, carefully took out each window, replaced them, filled the gaps, re-stuccoed the outside, sealed the inside and then vacuumed up any mess and took their trash. The restucco job (by Jose) looks great (as of the time of the review, still waiting on the color match) - overall, no complaints and would recommend them as a great option for your window or door replacement.
Everyone weve dealt with so far have been just awesome! Theyve been up front and honest, very friendly and professional. Love this place! And we wont have to deal with a bunch of contractors, plus they offer great warranty and quality.
Set up appointment in person for someone to come out to estimate for a remodel of the master bath. I told them it was a full remodel at the initial set up of the appointment and at the confirmation of the appointment the day before expected arrival. Waited Saturday for them to show up and lo and behold they sent the wrong person. He wasn’t qualified to do the estimation. When I called to complain, I was told someone would reach out today. I got the call and when they explained this wasn’t the first time for this to happen, it confirmed my rationale for cancelling any future appointments I had scheduled. The Dreamstyle person said she understood and would do the same thing. Company can’t be trusted. How they stay in business is beyond me. Maybe it’s a New Mexico thing, but if they can’t get an appointment right how can you trust them to do the job. Unprofessional.
You dont purchase the first hot tub that you look at but that is EXACTLY what we did. After looking at Dreamstyle Remodeling, we checked out other local hot tub dealers. We called Gabriel back at Dreamstyle and asked him to get the paperwork ready. The pricing INCLUDED delivery and install whereas the others did not. The quality of the tub was perfect. Dreamstyle Remodeling was amazing throughout the entire process. I REALLY believe that you will have an outstanding experience using them for your needs!
Very professional and efficient. Excellent quality of work.
We had a new roof put on and our home restuccoed and seamless gutters put on. We loved Jerome our salesman. He followed us through the process and made sure we got everything we discussed. They were all helpful and the quality of everything is above what we expected. Everything was done neatly and they cleaned up after themselves.We could not be happier. Our house is 25 plus years old and it now looks brand new. We have had many neighbors comment on how beautiful it is and it looks like a quality job.
Leo and Cesar were very professional and did a terrific job installing 4 outside doors. They were polite and cleaned up after the work was completed .
Have you ever been in the process of buying a new home and there was just one-little-thing you did not like about the potential new home you were buying? Have you ever wanted to do a “cost-benefit analysis” on why this home would be a good choice or if the slight thing you dislike is fixable within a range? Well, if so DO NOT USE THIS COMPANY.I’ll start with the fact that I did not use this company so I cannot speak to quality, cleanliness, or outcome. I can speak to professionalism, responsiveness, and the ability for this company to LISTEN.It started when I was looking to see if the cost of replacing a standard tub with a garden tub, in a potential home I’m buying, would be worth it. You see, I have money saved to “pay the gap” on a house, but if I go with a house that has a less-than-perfect bathroom (namely a standard tub, not a garden tub) I can use my liquid cash to remodel this particular eye-sore. I saw DreamStyle had a high rating and I thought “I’ll give them a look.” I filled out the mandated form online and within seconds I got a call from someone named Justin.Justin likes to talk over potential clients. Justin likes to refuse to listen. Justin likes to lead folks to do what he wants rather than what the consumer wants. Justin doesn’t give straight answers. If this is any indication of how this company works, I’m glad I’m not touching it with a 10-foot-stick.You see, Justin demanded that I be “2 weeks out from closing, before they give me an estimate.” I said, I am looking for a general, but higher end estimate. Justin said “we like to give to-the-penny estimates.” WILD! How can someone price-shop when this particular predatory tactic is taken? I feel sad for elders and fellow disabled service members who are pushed by people like Justin.When looking to decide if it is more cost-effective to buy the home & fix the tub with my cash or to pass on the house and keep looking for a home with a garden tub— I need to know these things. I cannot be bullied into closing on a house to get a pseudo-estimate. It’s not ok. Literally, all I am looking for is the estimate on replacing a standard tub with a garden tub in a bathroom that has AMPLE space to do so. Yet, according to Justin if you want to get a quote from DreamStyle you MUST already own the home. Which is cutting your nose to spite your face, isn’t it? When I do purchase a home and build equity into it it will NOT be with DreamStyle. If you cannot help folks at the beginning of a journey, why should we put money into YOUR business when we do settle on a forever-home?This predatory sells behavior is abhorrent. Shame on you. For all the elders and disabled folks that you have predatory-sells-behavior’ed your way into their lives, making them feel like there is “no other option” SHAME ON YOU.To whomever give the response to this review, please spare me the standard “I’m sorry you did not receive our high standard of customer service, what can we do to address this,” as it’s a blanket statement that never get follow-through. I suggest you stop the predatory tactics. Full stop.
Carlos D. and Moises S. were great! They were on time, professional, friendly and very, very organized. They surpassed my expectations and I am very pleased with my new windows! They surely fit the motto you get what you pay for.
We had a wonderful experience working with the DreamStyle Team from the very first contact. We had 2 sliding glass doors replaced. The work was completed sooner than expected and the installers, Leo and Billy, were amazing. They were on time for the appointment, efficient, professional, answered our questions, did a fantastic install and completely cleaned the work space in our home. We are completely satisfied with the product and the experience we had with Dreamstyle Remodeling.
Jared W and KEHINDE A gave me a whole new shower in my bathroom. They did a marvelous job and completed in one day. I totally love it! Thank you!
We had a really good overall experience buying our Lopi pellet stove from Dreamstyle. Joseph in Sales was friendly and knowledgeable. Diane was helpful and handled the logistics over the phone. Clint and Paul did the install. These guys were professional and thorough, and they were fast. We got everything we needed from this crew, including hauling away our old stove. Happy to recommend Dreamstyle to anyone who asks.
Great experience. Dreamstyle delivered when they said they would. Workers were on time, courteous and informative. Leo and Jesus explained everything as the window installation progressed. Gerardos stucco is outstanding, you cant tell the difference between the old and the new, such a great job. Alonso with drywall took the time to explain the importance of taping and prep, he is definitely a keeper! At the end of each day the team tidied up and left our house better than when they came. Would highly recommend this team!!
We had a very good experience with Dreamstyle Remodeling. There was an initial problem with the color of the stucco being very different from the requested color. Antonio went out of his way to correct everything at no cost to us. Everyone who came to work on our house was professional, kind and seemed to take pride in their work. Thank you Dreamstyle.
Cody and Jay did of great job. My only complaint is they didnt put everything away when they were done I would totally have them work for me again.
This is the second job I have had Dreamstyle come and do work for me, and once again I have been very pleased.Tony was our advisor and he was very professional and had an excellent personality.The lady that came and did our measurements was also very professional and sweet.Amanda called us in a very timely manner once the material was ordered and set up our appointment.Ruben and Chris showed up Wednesday September 5 exactly at the estimated time and began work right away. They went over the plans again with me and I appreciated their Professional opinion on the height of the porch especially in the area we are living at now. Ruben and Chris were very respectful of my home and did an outstanding job on our porch. They had an unexpected task on my end in the fact we installed turf before this job, but they cut around it carefully and took care in putting it back to its original state.I highly recommend this company as I have used them twice for a job. They may be more expensive but you get what you pay for on a project done correctly the first time and for the quality of the material and professionalism of labor.
My landlord had a gas heater installed in our living room. Paul and Clint were on time, professional and respectful of our home and did a great job. Heater works great and they were efficient and clean. Very happy with their work.
I needed three flat roofs replaced. Ben from Dreamstyle Remodeling came and did a consult and provided an estimate. He was very thorough and answered all my questions. The day of the installation the work was completed and all debris were cleared and removed. A quality control inspector came the next day and sent a crew soon after to complete some minor issues. Ben then did a follow up and brought my guarantee and did a final check of the roofs. Id use Dreamstyle again because the quality of workmanship and the follow-up checks were outstanding!
Had these guys come for a quote. The salesman seemed unattentive. Didnt seem very interested in our questions. Gave us a quote of $25,000+ and it seemed like he had bigger fish to fry. Snide. Thats ok, there are other companies out there that would be happy to have our business. Totally turned us off.
We got 7 windows and 3 doors installed. The quality of the product is amazing and its backed with a life time warranty! The installers Leo and Billy were quick, efficient, and very professional. There work on the installation of everything was outstanding. Would highly recommend the company and both of these gentlemen. I am thoroughly impressed!
I wanted to take this opportunity to thank all the folks I worked with at Dreamstyle of Albuquerque in making the selection of my Windows a truly pleasant experience. I wish to thank Carlos, Moises, and the rest of the team on my window installation completion. I cannot thank these guys enough from start to finish of this window insulation project. They are on time, professional and of course guaranteed their work and Windows. It does not matter with or without COVID 19 - they will show up and make things happen. Excellent customer service! Thank you very much for an outstanding job and support!!! I highly recommend Dream Style Remodeling of Albuquerque.
Trying to set up an appointment with Dreamstyle Remodeling to get a quote on a new roof and new stucco for my home was a nightmare. The first appointment time I set up and confirmed with them the night before, they cancelled the day of. The second appointment that was set up the same exact cancellation occurred again. They called me to schedule a third appointment apologizing for the previous two. I gave them an opportunity for a third appointment with their assurance that a cancellation wouldnt happen again. I made a return call the night before prior to 9:00 pm as instructed in a voicemail I received earlier that day from them. The day of the now third appointment I received a call from Dreamstyle, after the the scheduled appointment and no-one having shown up, stating that they did not receive my voicemail until that morning because no one was in the office the evening before to receive it, and therefore were not going to send anyone out and that I would now have to reschedule a fourth time. This is very poor business practice and a very poor process just to get someone out to do a quote. Needless to say I will not be scheduling a fourth appointment and will take my business elsewhere. This business did not respect my time or care about the inconvenience caused me due to their cancelations. Very unprofessional and disappointing from a supposed reputable company.
We purchased and had installed a new wood burning stove from Dreamstyle. It turned out beautiful! The installation crew was highly professional, efficient, and knowledgable. I very much appreciated the care they took in my home and the time spent explaining how to use the new stove. I would highly recommend!
Great Window product. I had 2 windows replaced. Excellent installation work. Very professional with on time delivery and resources. Would absolutely recommend them and use them again.
Carlos D & Moises S completed the project ahead of schedule. Instillation work was spot on, down to the smallest details. As they moved through the house room to room things were kept covered, trash removed and floors swept. Pets were involved and they were very conscientious, good experience was had by all! Five plus stars for this great team.
Fantastic experience. Leo Aguilar and Billy Leyva were window installers extradinaire! I now have beautiful Marvin windows throughout my house (replaced 19 windows in less than two days time!)!!Leo and Billy worked tirelessly to get the job done and done properly and professionally. They are truly the Dream Team for Dreamstyle!! I would recommend Dreamstyle for all your window and door needs.
We had a clerestory window installed in our dining room. Leo and Billy did a wonderful job. they kept everything clean and worked very professionally on the project. We couldnt be more pleased.
We had stucco done on our home. Worst service ever, these guys are very unorganized. I have had issue after issue with the work they did. They said it has a 10 year warranty. ha! what a joke. it takes a few years to repair a simple crack. I have left several messages, asking them to please call me back. Nothing!!! Do not be fooled by the reviews.
Leo and Billy were very professional and courteous installers and retrofitted our living room with two new windows quickly and precisely. I had done my own electrical work to prepare for the installation and they provided good feedback on minor shifts needed to accommodate one of the window frames. Left the space clean and ready for sheet rock. Highly recommended!
The entire process from working with our salesman Mike to find the right windows for our home to exceptionally professional installers Leo and Billy. Leo and Billy were professional and did an immaculate job. The work quality was very clean and flawless. I am beyond happy with their quality of work.We have used other window companies in the past and DreamStyles quality is far superior. We our beyond impressed.
Six new windows, and I love the way my rooms look now! I hoping to replace other windows as well. See photos. I am so impressed with Dreamstyle Remodeling and Andersen windows. The salesman was professional, personable, and made great suggestions, and the installers were equally professional. No question this is top quality product and service. I needed three windows in the living room replaced because the seal had broken and, it turns out, there was mold. I opted to get three windows in the kitchen also replaced also due to the available payment plan. I am so glad I did. It is such a huge improvement - way beyond my expectations. Thank you, Dreamstyle!
Purchased a Kozy Heat gas insert. Worked well for a while, then the fire box started flaking paint. Then the remote went out. Been waiting literally since February (nine months) for service. We have gone down there several times. Called several times. At one point someone came out and promised to be back later that day, then disappeared, and never returned calls. The follow up service is beyond pathetic. Too bad I have to give one star. Should be a zero star option.
Couldnt be happier with my beautiful Pella windows. Their installers, Leo and Billy were caring and professional. They were extremely hard working, with extensive attention to every detail of installation. They made sure the home interior - furniture, etc. was protected before beginning the project and expertly cleaned up at the end of each day. Overall a great experience with Dreamstyle!
Had 8 windows replaced in my home in Los Alamos. Windows are great! Leo, Billy, and Josh installed all windows in one day. They also arrived on time/early, which is pretty uncommon in New Mexico and a pleasant surprise!They would have received 5 stars if it weren’t for COVID. It that important. The workers seemed to have had an issue with properly wearing masks so as to tightly fit around their mouth and nose.I made a comment to them at the start of their work. Relaxing their mask wearing didn’t take long and was simply unprofessional and a sign of disrespect to me and my family.I’m tired of feeling like I’m supposed to be quiet as others feel this is okay. It is a reflection of the company, and I hope they do something about it.
Leo and Cesar installed our windows today and they look fantastic! Thank you both, we appreciate what an excellent job you did on installation and taking care of our home.
Buyer beware! They just want your $2500 rendering deposit. The flashiest scam in New Mexico.We worked with their salesman Leo on our project. Every estimate we received never listed any line item pricing and just had a vague total amount. With every change in our scope of work the pricing would go through extreme changes with no consistency. It felt like numbers were just being pulled out of thin air. The $2500 we paid for renderings was already overpriced, and they say you can apply it towards your project but then they throw some insanely overpriced estimate at you. I’m pretty sure they just make their money from tons of those $2500 payments and nobody (sane) actually hires them for projects.Very unprofessional communication methods, emails come from sketchy domains, estimates are empty and vague, and overall bad service and quality.If you’re smart, Stay away.
Everything worked as advertised, starting with our salesman, Matt. Our windows and door arrived in the timeframe promised. The installation was smooth and faster than expected. A great team, Adrian and Filiberto, worked seamlessly and left our house clean. Excellent!
Leo and Billy installed our new front door. They did excellent work and were very professional. Were very happy with the new door. Its beautiful.
The installer (Mr. Isack Borg) level of detail, quality of work and professionalism was second to none. He exceeded my expectations of cleaning up after he finished the project.I am very pleased with the windows that were installed.Sadly, my issue is with the Dreamstyle HQ. After the salesman did his part, another gentleman was required to do detailed measurements and inspection on the level of work needed for my project. After conversation with this man it was determined on a couple of my windows would need Jam Extensions and Casings. When the installer arrived he was NOT given the Jam Extensions or Casings! Once my installer discovered he needed the Jam Extensions and Casings he called his HQ and notified them of the shortcomings. This issue is a clear failure of the quality control on the HQ part to ensure that the installer have all items to complete the project.A day later and I have heard NOTHING from Dreamstyle on they plan to fix this problem!At this time the best rating I can give Dreamstyle is 3 stars due to the poor handling my project by Dreamstyle HQ.
Adrian and Billy were so professional and friendly. They arrived on time and completed the work quickly. I love the windows, they are beautiful and functional. Two thumbs up and 5 stars!
Very friendly but way overpriced in the quotes!
Carlos D. and Moises S. did an excellent job replacing an existing window with an outside door and storm door. The materials they used matched our old wall, and everything was well done. Fast working, professional, and cleaned up afterwards.
We bought a blaze king wood stove insert from the dreamstyle in Sante fe. Regina in the Santa fe store was very nice and friendly, but it was all horrible after that. We paid for installation when we bought the insert. Dreamstyle remodeling out of Albuquerque installed it. First, they came out to inspect our fireplace to make sure it would fit. While they were here, I asked about chimney height, insulation etc, and they completely brushed me off. Dreamstyle is a contractor that is required by law to pull its own permits (as the client, we can not do it for them). Dreamstyle did not pull any permits for the demo or installation. Then they missed the installation appointment. They showed up 2 hours early, and since no one was home, they just left. Why call me the day before to give me an installation window, and then show up outside of that window, and not call?? When they did show up, a week later, they installed the insert as quickly and easily as they could. Meaning, they did not install it per the manufacturers specifications and they did a terrible job prepping the fireplace. The insert requires a 15ft insulated flue liner at sea level, so much longer at elevation, and dreamstyle only gave us an uninsulated 11ft. We had smoke problems from day 1, and they came to our house several times over the following months but never fixed the issue. We finally fought with them to get our money back for installation, and paid baileys chimney sweep out of Santa fe to reinstall it per the manufacturers specs. Go to the firebird in Santa fe, and have a local chimney sweep do the work. Blaze king and dreamstyle were absolutely awful and a huge waste of money.
The windows are great and the installation was flawless. Leo and Billy were professional and did a great job.
TLDR: Cancelling last minute for Important Meetings is unprofessional. I am an important meeting if you want my business.I scheduled a consultation a week in advance. The day before my Consultation DreamStyle called me and confirmed my appointment for the next day at the specified time. That evening I received a text from a person who introduced themselves as someone I had never spoken to (and I had not been working with the company over text messaging so this was strange to me). The text said that due to an import meeting they needed to cancel my confirmed appointment. I didnt follow up with this text as I did not know the person and had not been communicating with them over text. DreamStyle never follow up with me about what happened. Cancelling last minute is unprofessional.
I wasn’t sure if I wanted to post my experience as I don’t believe that just because I was put in an uncomfortable situation in my home durning a quote as I would NOT want to see any repercussions to the employee. A word was used while explaining a story that is very Derogatory and made the rest of the interaction very uncomfortable. Because of this I would not move forward with doing business with this company.
Great Install experience. Very professional job, well done. Carlos D and Moises S did excellent job installing the storm door and patio door. I would highly recommend this company.
Very professional, responsive, and flexible. We purchased this product during COVID and even through there were multiple delays, Dreamstyle kept us informed of all changes. Jesse and James did a great job with the install. They friendly and knowledgable.
Installers (Leo & Adrian) arrived on time and did a great job. They were courteous, detailed in their work and did a thorough job of clean up afterwards. We are very happy with the windows and installers.
Clint, Paul, and James from Dreamstyle showed up when they were scheduled to and were done with the job faster than i was hoping for. Very courtious and professional throughout the job. Project turned out great and was left as clean as it was before they started.
Adrian and Filiberto did a very great job on our house by installing 5 windows. Very professional. Thank you
Although they possibly do great work, I couldnt say, unless you are wanting to replace at least 3 windows or more they dont care to do business with you. I wanted to get a bid to replace a large living room window in my home in Southern NM but was told they wouldnt consider only doing 1 window. They wouldnt even consider giving me a bid unless I agreed to let them replace 3 windows or more.Obviously they are too big to stoop so low to do business with an individual who doesnt fit their customer profile...even though my job would be a cash deal.
We had new windows put in and Adrian and Filberto were early, professional, extremely detailed and asnswered any questions we may have had. Super work!
Very professional, very friendly and very clean work.
We just completed a full synthetic restucco of our home with these guys. They were professional from the initial sales through final walk through. They communicated well during the whole process, answering all our questions and helping us feel comfortable throughout. The crews were friendly AND hard working - they completed the job on time and we couldnt be happier with the result.
We own a 2500 SF 2-story house in Albuquerque, NM. After Jerome came to our home and gave us a very thorough presentation about the process and the materials used by Dreamstyle Stucco, we did our due diligence and finally decided to use their services. Jerome was extremely knowledgeable and helpful when we had questions or needed to select a color (he gave us addresses of of houses to where our proffered colors were used). He also responded promptly to all our requests during the process.The job was finished a couple days ago. It really took only 2 days for the first preparatory step (smoothing and cleaning the old stucco and applying a new thick layer) and then only 2 days to apply texture, paint and protective overcoat. The team took care of everything (removing all light fixtures and cables from the walls and reinstalling at the end). They cleaned up the yard and everything looks beautiful and perfect. The price was a bit on the high side but the quality is fantastic.