Derick and Bill replaced my 18 year old water heater with a tankless water heater. Derick spent quite a bit of time researching to find the correct water heater that would work with our existing gas lines and house size. There was a lot refitting and new piping. They did an excellent job! They were very professional, polite and neat. There was an adjustment that had to be made after they left and Derick came back and fixed the problem and the water heater and recirculating feature work great. There pricing was very fair. I will use Academy for all my future plumbing needs.

These people were amazing. They replaced my 84 year old fathers refrigerated air system. They were kind, patient and very attentive. So many services and construction companies are so unreliable these days. It was refreshing to see a company that was right on with everything. Thank you for your professionalism and over the top customer service.

They serviced my heating system last winter and I was so impressed by their professionalism. Next I had a plumbing problem. They came to my aide and again I was impressed. I had no reservations calling them to install new ceiling fans. Another great job at a very reasonable price. Two thumbs up to this company.A special thanks today to Bill! Great job.Signed, a very loyal customer.

On time, professional, reasonable cost. I will use Academy again! Rich Rattan

Came to give me a estimate to switch to refrigerated air after 30 minutes looking it over they called with a esimate..o wait, they told me they could not fit the unit in the current heater closet. The other three contractors didnt even flinch when seeing it. Move on to someone else.

Thank you again...Bill was professional and was on top of things very quickly. The power outage in both my bathrooms was diagnosed while giving me reasons how and why it happened. Im a first time customer and see no reason why I wont call them again if the need arises.Roger L.

Awesome bussiness. Offered tips and suggestions for getting my furnace running again. I have not had a need to use them in a few years. Glad to see they still offer the same friendly service and advice as the last time. Highly recommend!

They answer the phone with a smile. Very accommodating, with the schedule and corona stuff!! Knowledgeable!!!

Derrick was extremely helpful and provided information to troubleshoot my furnace over the phone. Very kind, and customer-oriented people, will definitely use in the future. Highly recommend

Academy overcharges for their parts (gas valve-notice below at the other review)! Our heater is older but found another company (Simmons) with the same part that was reasonably priced. When I told the technician I would try to get the part on line, he put the old part behind the panel unattached and hurried out the door....I ran and got him to take the part out behind the panel. Simmons mentioned how unprofessional they were by just leaving it unattached. He didnt have enough time to reattach it and test the gas valve to see if it REALLY was the problem. Academy said wed need a transformer too. The other guy tested it and it was fine. Simmons staff were courteous, explained the problem by showing and troubleshooting. The heater is working VERY WELL!!! My elderly mom has used Academy in the past....by looking at the bills they took advantage. They lost us as customers!

The professional who worked on our A/C was knowledgeable and helpful. He worked to order a part still under warranty to keep our out of pocket price down. In another home, the guy in charge of installing evaporative cooler was honest, fair, and followed up to make sure everything worked well. Also, assisted with rebate. Great company!

First time user with Academy Plumbing Heating & AC. After having several estimates done by several companies, I decided to go with Academy because of the price, very reasonable with their competitors being higher. Installers were very professional, arrived earlier, and work was completed on time. They explained how the unit works and what to do on humid days. Took away old unit, and ensured area was cleaned up.

First time for us to use Academy, and we highly recommend them . They were pleasant to deal with, and had our furnace running in no time. Phillip our tech. was very professional and knowledgeable. Their price was very reasonable and fair. We will use them again.

I was very happy with Phillip for our furnace issue, he came in and no non-sense determined the issue, got the parts needed and had me up in running in a couple hours time once the parts arrived and answered extra questions I had. I dont feel like I was overcharged. Thank you academy plumbing. Will come to you again.

My wife and I have been customers of Academy for several years, and we have had them in our home for jobs ranging from starting up our swamp cooler to the installation of lighting fixtures. Every time we have interacted with members of the company, we have been treated in a very polite and professional manor, and I especially appreciate that they have consistency shown up on time for scheduled appointments. This year, our swamp cooler was especially troublesome, and it seemed like any way that the system could fail it did. Academy worked with us every step of the way to make sure that we got the cooler operational, up to and including having a technician come to our house for an hour on a weekend day on a warranty repair job. I am very appreciate of the high level of responsiveness and service Academy provided during this time. We will absolutely be using Academy for our future electrical and plumbing needs, and look forward to having them work with us as we continue to update our home.

This place is local, friendly family staff and most importantly has the products you need to make home repairs with great MSRP pricing on random item most do not stock. They were able to stock rare items, have their driver bring to the shop from their warehouse (without stocking fee), and be able to compete with the internet pricing. All the other companies in Albuquerque that may have been able to get the part inflated their prices over 150% marked and did not have it available same day. Academy Plumbing and Heating is the only place in the greater Albuquerque area that I trust. They provided knowledge and was great working with them all. Highly recommended for our family will not go anywhere else.

The technician who came was professional enough in technical expertise at first but by the end of the experience I felt scammed. My main concern was 1. Not getting my issue fixed while also being dramatically over charged for r410a (AC coolant). Specifically, I researched approximate cost of r410a online after the fact and found out it costs about $4.32 USD/pound. I was charged over $50/pound. Ultimately I expect some significant upcharge over $5 but over 1000% is completly BS. The technician also forgot this coolant at first and had to go back which I have no doubt he charged time and labor for. He was deceptive since he didnt state what costs would be for labor or materials were upfront. In other words, he showed me the charges after he performed the work which was minimal since I sat and watched him work. All he really did was pump 5 pounds of coolant and charged me $420. My AC doesnt keep up when I have a commercial sized unit for a smaller townhouse (about 1400 sqft). My overall impression is that his total analysis was wrong and that labor for coolant was the easiest way to overcharge me with an expected call back to them to repair again. I do not recommend this service. Lastly for the record, I hired Marty McKee. He recognized it was more an airflow issue (which in also mentioned to Academy), and that fixed the issue for a fraction of what academy charged me.

Great service. Honest quote and fast turn around. Highly recommend

Great service. On time. Fair estimates.

I needed help with my HVAC unit and they were extremely helpful and great to deal with!!

Very professional and reasonable in price

I called Academy to switch over the cooler and check the furance. After the tech left, the furance would not turn on. My tenant called to have them comeback and check out the furance. A tech came back twice to fix the problem. I received a bill in the mail for a 700 dollar service call. The repair cost was never discussed with the tenant and i was never consulted to approve the cost. Completely unprofessional. Ill be contacting the BBB on this incident.

Have used them forever.

They suck

Good service