I rented a car thru Priceline and got a good deal BUT when I checked in to get the car DOLLAR CAR rental added their insurance to the car for $39 a day. Agent said thst i could not use my own insurance to cover the rental which is BULL. Cause I have rented cars from other places . Also there was extra charges also added to it. In the end. I was charged $368 more from Dollar Car rental beside the $247 that i paid Priceline. This is very POOR service since ce I was not examined about all the extra fees.

The ONLY reason I gave a one star was so I could write a review !!! HORRIBLE, DISTASTEFUL and Unknowledgeable customer service reps AND manager !!! Worst experience with a rental car company I ever had ! Save yourself the headache and skip the 5th grade education front desk representatives, and go straight to enterprise in the next office !!!

I was given a rental with ants and had a 10+ hour drive with my daughter in the backseat. She was bitten numerous times and began to swell. Had to buy raid during the drive and that did not help either. Stopped at various locations along the way to see if I could trade it in, each one was sold out. It wasn’t until I got Miami the next day that I was able to exchange the ant infested vehicle given to me. I was only refunded a small amount when I returned the vehicle. I will not use this company ever again

This company fraudulently charged me almost $200 for an insurance I did not request. I have tried relentlessly to get in touch with someone at thrifty car rental management but of course that’s impossible. I would never recommend this company to anyone.

Rented 15 passenger van today. Rear passenger tire low on air due to a nail. Tire company cant fix due to low thread. Back driver tire unsafe to drive on per my very reputable tire company. Location at airport closed and the 800 number says they cant help due to the Albany location being an independent location. I had to put the spare on the tire with the nail and purchase a new tire for the drivers side. Just rented this and it should not of left the office in this condition. I will call the location on Sunday at 1030 when they open to see how they can help me.....stay turned for the result.RESPONSE TO OWNER: How can I contact you? Called 800 number and they cant help because your location is independent. Please give me your direct local number so you can help me. There is no answer at the numbers you gave us at the rental. Thanks.

Outstanding customer service; thanks for your kindness and professionalism.

Thrifty car rental is charging me 69 dollars for administration fees for a 9.98 toll

Excellent service. Made the process so easy. Certainly going back

Had an excellent experience with Thrifty Car Rental, the car was very nice, clean and comfortable will definitely rent with them again

I was very happy with the rental car, it was clean and good on gas. The reps were friendly and helpful.

Our pick up time was 8 in the morning and the clerk didnt get there till 9. Then the clerk tells me they dont have what I reserved. It was the service gentleman that came back and said yes we do. Jonathan the service gentleman is the only reason Im giving 2 stars. He was polite, professional and apologetic the entire time we were waiting.

Real nice people took real good care of me with a nice upgrade 392 Charger.

Easy in and out. Easy drop off after hours

It was all great, except the car had been smoked in.

Great customer service, adequate time and great car.

Tracy and Management (Amanda) are the best!

Very professional, helpful service

Having problems trying to rent online

The worst customer service and they charge you for optional items and tell you its mandatory......do yourself a favor and rent from another rental company.