The gentleman (mngr) I dealt with was amazing he explained everything and walked me thru the process smoothly. The pricing was less than I expected so far for a 4 day lease. I also received a great rental GMC terrain and Im excited to drive it on our trip! (I will update after drop off ) thank you for your excellent service

ABSOLUTELY the Best. I recently rented a car from here. Not only are they extremely Professional, definitely knowledgeable and friendly. BELIEVE when I say this but I am from Virginia beach and was going there for vacation this past June but also know about the aggressive drivers. I was so pleased with Chris was pleasant and definitely not pushy. Getting the extra insurance was not about the money. We truly witnessed several accidents there in Virginia. And no I am not one of their staff. Just a very pleased customer. Definitely coming back. THANKS again to your wonderful Employees. Please be Blessed 😎😁

I have to say this location is AMAZING! I was with out a car after my auto accident, it was a Sunday and I needed an SUV right away. I walked in and walked out in under 15 minutes with exactly what I needed. Will, Chris and the manager went above and beyond to make sure I was taken care of.SUV was top.of the line, sparking clean and was more than I could have asked for.Because of this location I was able to not miss a beat in my busy Mom life and had a clean safe brand new SUV until I picked up my new car. I give them 10 stars

We had quick and friendly service both picking up car and dropping off. We highly recommend Enerprise on Tallmadge Ave for all. Thanks this made our vacation both safe and even more enjoyable.

My husband and I decided to go to this location and they went above and beyond for us we had the Dodge Charger which was a fun car not kid friendly but great for our trip to Tennessee everyone was very nice and pleasant will be using them again

Everyone was very nice. I reserved a mid-size car but when I went to pick it up they didnt have one,so he upgraded it to a SUV for the same price. Also I was late returning the vehicle by a few days and they only emailed me one time,no repeated calls,texts,or emails. I thought that was nice that they werent hounding me about returning it and let me enjoy my vacation.

I absolutely love Enterprise on Tallmadge Ave. A.J, Tyler, Isabella, and Will are the best. They make your rental service very easy and they are very understanding. I always use to go to the location on Turkeyfoot Lake Rd. But I must say I have found my favorite location. Thank you guys and gal for accommodating me.

Very quick and easy service at this location. got.n a 2020 equinox to travel with, total process took 10 mins.

The customer service was excellent I was satisfied with my car rental although it wasnt what I originally requested everything worked out in the end my trip was amazing thanks to Enterprise Rent-A-Car!!!

I had help from William and him and the rest of the staff were so wonderful and helpful! When they didn’t have the car I reserved they helped me find an even better option. I also had a lot of questions and they were more than helpful and kind!

You guys are hands down amazing customer service is amazing and very nice and very sweet keep it up I refuse to go else where

They were very helpful with getting me a rental. Very clean place and highly recommended if you need to rent a car. Friendly staff.

I was very pleased with the customer service when I picked up the car and when I returned it. Thank you for being open on a Sunday!

FYI if you rent a car from enterprise and your chip doesnt work, they wont swipe it, type it or take cash. Also they will dump you at a bank miles away and leave you there

This was the worse experience I have had with Enterprise. The mini van was not a good choice to drive to Colorado. There was never a problem picking me up, I understand pandemic necessity. I hope if I have a chance to rent here again I hope they can actually help.

Hertz conveniently had a “power outage” on 12/24, didn’t inform any of their customers, and refused to let me get a rental at another location. I found Enterprise nearby and they got me a rental right away! The staff were polite and one helped me clear the snow off my personal car when I got back! I was impressed!

Good people. Made sure car was warmed up for me and my son and pulled it up next to us so I could easily transfer everything over from 1 vehicle to the rental

Great rates very friendly staffGreat cars

They are always great at this location. Never have you waiting and cars are always clean. Fast easy process, my fav Enterprise location.

Great customer service. They made it a pleasure to rent and had great attitudes.

Car wasnt in great working condition. Had a bad wobble on tbe highway and wouldnt drive straight.

Always will to give you the best deals and fair rate amount

Car was rented out to me in 1/10 condition, vomit in between the seats, never sanitized. Stains everywhere. Then they had me sign something without explaining and ending up taking 25$ from me when I didn’t even drive the car because of how disgusting it is.

Great customer service and kind people. Great vehicles and policies. Thanks so much:)

We have rented from the Talmadge enterprise twice and both experiences were great! They were friendly and very accommodating. Both times our car was ready and the process took less than ten minutes. Drop off was even quicker.

I originally had a reservation for 9am. I called the office to let them know that I would not be able to pick up the vehicle until after 10am and they changed the reservation for me. Upon my arrival around 10:15, I was told that my vehicle was not ready and offered a free upgrade. However; the vehicle that they offered me had just returned, so I had to wait for them to wash, vacuum and sterilize it. When the vehicle was ready the gas tank was below 1/4 tank. I was told that I could wait again for them to fill it up or bring it back on empty. Since I was already behind schedule, I chose the latter (even though I returned it above the 1/4 tank mark). The rental was not complete until 10:55.This was a standard rental car. After filling up the tank and adequately re-sterilizing the car due to the pandemic, everything seemed fine. However; as soon as I got on the turnpike, I noticed that everytime I set the cruise control it would turn automatically turn off after a few minutes and it continued to malfunction for the duration of the trip. This is especially dangerous when driving on the turnpike at 70 mph. I informed the customer service employee upon my return and he brushed it off as a new technology or sensor issue. I have rented hundreds of rental cars and always use the cruise control feature when driving long distance, but Ive never had this issue before. I will most likely never rent from here again unless its a dire emergency.

Got a good clean car, I have driven a lot of rental cars. Enterprise is always the best for a local experience. Had a issue with this rental with getting the points added to the rental and Mark the branch manager at the Tallmadge location just took care of it. That is what I like, they dont mess around they do what is needed to get you taken care of. Mistakes happen with every business you can count on this location to take care of it with no added hassles.

The customer service was ok, reps were friendly enough. But Enterprises policy of closing early on Sunday and not providing an after hours drop box is extremely inconvenient...be here by 1 or pay an extra day!!

Enterprise has always served us well. The car worked for our travel needs. Due to Covid, our pick up location was changed. It was chaotic at the new location because there were lots of people picking up cars. A line should have been set up. I was served pretty fast but had to ask others if they had been served. Fuel was on empty for the first time in the years I have rented. Car return was very easy at my usual location.

I did a one way rental and they were extremely helpful, fast and I had great customer service. I had no problems with the vehicle! Vehicle was clean and safe. I will rent again from Enterprise!

Great Service! Friendly staff. Good selection of cars even at the last minute.

15 person van! Awesome. Great price fpr a week

Fantastic people, however the vehicle had issues; I wasnt very happy with that, but nevertheless the people were awesome.

I was not happy with the condition of the car I received. Tyler was very accommodating and offered many ways to remedy the situation. I was very happy in the end and highly recommend this location to others. Thanks Tyler!

Enterprise on Tallmadge Ave is no good we reserved a sedan for today my fiance called 10am this morning we went after work and they tried to give us a mini van instead so to reserve a car there is just worthless rushed there after work to not get what we reserved. Just not professional or customer oriented to me anyways..

Always professional and polite. Tyler is great to work with! Been using them for years and will continue to!

Great cars, awesome staff very attentive!

Everyone is courteous, helpful & respectful. My experience was quick & smooth. With definitely use again.

The car we rented was nice and was perfect for our trip. The sign out and sign in process was easy and rather quick. My 1 complaint is that the car did smell of smoke. I had to febreeze it before we left home

Great Service, Great Cars at a Great Price

The tallmadge location is excellent. Very fast, friendly and professional. Due to COVID-19 there are unavoidable circumstances so they don’t allow customers to go inside the facilities but they work quickly to accommodate everyone in a timely manner. I returned the car to Cape Coral Florida. They were fast, friendly and professional. Thank you Enterprise for making my experience a positive one!

Dress warm! They conduct business outside cuz of COVID-19

Quick professional service.

Customer service was great when receiving the rental car after leaving Enterprise within 15 minutes a light came on the dashboard saying that the tire pressure was off I contacted Enterprise and the employee there basically told me that the sensor is probably messed up and that they will need to get it to the shop but to keep an eye on the tires and if they start leaking air bring the vehicle back... I was upset because I rented this vehicle for a full seven days during the seven days I had to check the tires multiple times everyday and I thought it was bad business because I shouldnt have to request another vehicle they should have offered to me to bring the vehicle back now and place me in a vehicle that I wouldnt have to inconvenience myself and check every day other than that the customer care there was decent I hope in future reference when anything goes wrong a car they offered to replace the vehicle so the burden wouldnt be on a customer to keep an eye on their vehicle while they are renting the vehicle

Nice staff

Great experience fast friendly service

Everything was perfect pricing is high

Very helpful, even when the mechanic repairing my car left me in a jam, and I ended up needing the car a few extra days. Clean car, except the one from Texas the ENTIRE car smelled like weed UN Smoked. But Enterprise people at my location did excellent.

They were great, came and picked us up to rent the car and even brought us back at the end of the rental process. Travis was exceptional about explaining everything. Would definitely rent from them again, the car was amazing.

Great service

For the past seven years I have rented a car from enterprise Rent-A-Car.Never had no issues with any of the cars except for the last one we rented this year in August.We had a loss in the family so I had to hurry up and make arrangements for the family to get down to Tennessee.We picked a Car up on Wednesday left first thing Thursday morning on our way down we start at feeling something biting us here the car is flea infested once we arrived to Tennessee I called the gentleman that took care of us at enterprise his name as Will.Right away he told me that he was going to call the nearest enterprise so we could get the car exchanged he was right on it we were able to get a A different vehicle to accommodate our needs Friday, morning called Will to inform him that we received a different vehicle .I could tell him was relieved, he told me that when we returned he was going to make sure he made this right for us, On Monday when we went to return the vehicle back Will came out right away apologizing and letting me know that he wanted to do whatever it took to make things right from us having to deal with the fleas getting bites my father was bitten really bad on his legs which, He’s is a diabetic and allergic to fleas. He legs swelled up so bad from the bites I had to take him to A urgent care while we were down in TennesseeAnd I felt that since the first part of our trip was miserable due to that, that I should only payhalf of what the actual rental cost was. With no hesitation will 100% agreed with me and not only did he take half off the bill but he ended up taking a little more than half saying he wanted to make sure We were happy and that way would want to come back and rent from them the next time we needed a rental. Also told me to keep them informed about my fathers legs.This is why I rated them a 5 stars, and I will definitely be recanted from them in the future.Thank you Will for taking such good care of me and my family .

We rented during COVID and had to wait a hour for our SCHEDULED rental and then had to spend more time cleaning it because it was not cleaned! Not very sanitary and in guidelines with COVID protocol! Very disappointed!

Everyone at this location is wonderful! They are extremely helpful! They make sure I always get the best possible rate. They dont seem like they are just doing their job, they seem to actually care about us as customers! I will be returning to this location again!

Good service nice people

After having been dealt with rude and unprofessional people. Now all of a sudden Ive just got informed of damage to a vehicle. Wow really. I complain about your service and how people who work there are rude and have no manners who like to make threats to people on the phone, now your trying to make me pay for something I didnt do. How much lower can you get here. Unbelievable. Im not paying for someone elses mistake.

They went out of their way to make sure we had a vehicle we could use. The first one we got had a very strong smell of air freshener. They promptly provided us with another vehicle. Very courteous and friendly.

Honest, amazing service everything was told to me up front I will always rent from enterprise,

Your employees were very helpful with making sure I had the right vehicle for my journey. Brandon was very professional actually enjoyed renting from Enterprise will be using again.

Staff is very nice. Got a car from here while my car is in the shop. Will use again!

I was forced to walk THREE MILES HOME NO BUSES RUNNING. I AM 69 WITH SCIATICA AND TWO ARTHRITIC knees and back are still sore two days laterI WILL NEVER RENT FROM ENTERPRISE, THEY SHOWED NO EMPATHY FOR MY SITUATION!!! HEARTLESS EMPLOYEES HEARTLESS COMPANY!

The last few times had no issues with getting a vehicle. Always been quality cars and great service from the staff.

Great customer service as always with Enterprise and this was the first time I have used this location

We had a few issues but I will say David was outstanding! We were more than compensated for the issues we had. Because of that I will not hesitate to go back. Thank you David for being so helpful. If you need a car make sure you talk to david!!!! Thank you for all of your help.

Just go to hertz.

Tallmadge Ave. branch in Akron, Ohio has great customer service and satisfaction. IF I had anything negative to say it would be that the car I had wasnt really clean. However, theyre so popular a location, cars are in and out so quickly I was happy to take it, dust and all!!

Quick service, great staff and reliable business

Reasonable services, good customer service

Every year I rent a minivan for a week - 10 days. I make my reservation in January for the summer. I come on a Friday afternoon, at noon, every single year. The first couple of years it was fine, however the last 5 years I’ve spent over an hour at this location trying to get the minivan on rental day, it’s insane. Not what I want to be doing when I’m getting ready to head out of town, is be sitting in the rental location for an hour, for a reservation I made months ahead of time, and confirmed the same week. It is NEVER ready (even though they call 1-2 times that week to confirm my reservation without fail). The one year it was at the oil change place and they tried to give me a standard car instead that wouldn’t have fit what I needed, so they had to call Firestone, confirm the oil change was being done and send 2 people to go get it. Other years it’s not been cleaned or ready, or there from another location yet. Last year they didn’t even bother pulling it into the cleaning bay until 15 minutes after I was there, and 3 of them were scrambling to clean it. Meanwhile the phone is ringing off the hook, people are walking in the lobby, it’s ridiculous and definitely not customer friendly or centric. I feel bad for the workers they literally run and scramble the whole time I’m there, but my time is valuable too. When I’ve mentioned they shrug it off like it’s no big deal that I sat there for the hour, and tell me it’s like this all the time. Really?! Maybe someone should fix it then. This year I’m going somewhere else.

Very accommodating, great service, and gets you in and out quickly! Well managed team!

I was greeted when arrived and didn’t wait much!!! Friendly associates!!!

Car wasnt ready when got there, but took care of me in a timely manner, and a free upgrade for delay was appricated

Tyler was very courteous.

Great service and friendly Staff 👍 a much better place than the other places Ive rented a car from

Easy to rent a vehicle. Although they didnt have the car i thought i was getting. Friendly customer service. I will return someday.

The staff was friendly. The establishment was dirty. Should have been my clue. The rental car was a nice sound car but Im not sure anyone took the time to check out the inside between the last customer and lending it to me. Greasy fingerprints all over the displays. It took a lysol wipe or two anywhere Id be touching before I was comfy in it.

Car problems out of town and David took good care of us. He put is in a nice SUV, which ours was being repaired. Very smooth transaction.

Respectful and courteous didnt have to wait long

At first the people I was dealing with were great. They understood what I was going through and helped out alot. What I didnt like was being harassed by someone they had call me and make threats. The way this man spoke to me was unprofessional and very rude. Just because Im a female doesnt give you the right to disrespect me let alone be a bully and have me feeling like if you were standing infront of me you would have put your hands on me and most likely beaten me up. Then right after had the nerve to say I stole their vehicle. A family member went on numerous occasions to their store and was denied to make a payment for me. I was given an attitude over the phone when i called them. Thanks for making me feel like it was my fault for getting beat up and robbed. I so asked for it to happen. Really amazing customer service skills you have. NOT. No matter what kind of situation Im in I will never go to this place to rent a car again. Sorry but thats not how to treat people let alone act. I would rather pay someone else 50 a day for a car then you. I would pay 100 a day just so I wouldnt have to go to you again. Youre not even worth 1 star. Youre lucky to even get that cuz I wouldnt give you a fraction of one.

Very friendly and helpful staff

I have been renting with Enterprise for a while now and I have never had any issues. Every encounter has been great and service is top notch. This was my first time with this specific location. Initially service was ok. There was not a vehicle ready for me when I arrived and I called prior to coming to confirm that I would be there and I came over my lunch break. Never thought time would be an issue being that Ive rented at other locations before. When I get there I had to wait for the drivers to drive to another location to get the vehicle (more time) because there was not a vehicle ready for me. When I got into the 1st car there a strong smoke scent. At that point I needed to get back to work so I rolled down the windows and left. I work 15 minutes away. After being at work for 20 minutes I began to have breathing issues and long story short ended up going to urgent care because I had an asthma attack. I didnt even know I was that sensitive to cig smoke. I missed an entire half day at work which my supervisor was not fond of. Also, within the car there are 2 No Smoking signs. The customer service was bad. When called the guy (Chevron I believe his name is) in the store did not want to hear it and in mid sentence he placed the call on hold and didnt come back for a while. When called back Mary Ann apologized for his actions and stated that he does not know how to handle his emotions. She also apologized and stated that she cant control what other people do in the car (which is true) but shouldnt cars be cleaned out? I will take responsibility and say that I should have said something right away, but I was trying to get back to work. Mary Ann offered a 10% discount and no fill up on gas upon return. I also requested another vehicle to be dropped off to me because I refused to get back in that car. I got off at 5pm and was told someone would be to my job by 5pm. At 5:10pm I called the store and was told that the drivers just left. No call or anything. I got another car that was all stained and I took a video of it for proof. At this point I had a 10 hour drive ahead of me and the car did not smell like smoke. This was the absolute worst experience Ive ever had with Enterprise and I am disappointed. If I can help it I will NOT be returning to this location.

I came in right before closing on April 24th and needed to rent a car ASAP. I expected that I may not be able to get anything, but Christine & Marianne managed to get me into an amazing truck. I was truly in an emergency situation (Hertz wouldnt accept my debit card since i am under 25, ANNOYING). I dont know what I would have somebody without these ladies. Both were super nice, helpful, extremely knowledgeable! I will be visiting this Enterprise location again due to these ladies kindness. Thank you again ladies! Jillian

Really nice staff. The process was super quick and the car was clean. No issues with the vehicle either.

Worst customer service ever. They don’t care about loyal customers, and honestly their rentals are sub par. Wouldn’t recommend ever.

I give this place 0 stars. They were extremely rude, after being 30 min late for pick up, they refused service to me because of my card, the same card I have used many times before as a loyal customer of enterprise. I will never return to this enterprise. That is no way to run a business. I even reached out to them before coming and asked to be sure I had all I needed and still was treated poorly.

Didnt give me my discount on 65 or older or aarp

Always have a pleasant experience with enterprise! I wouldnt rent from anyone else!!

Been using Enterprise for a long time. No issues. Always professional.

Very NICE sales/rental agents! Always great attitudes an just really are polite an helpful..

The guy helping me was an absolute angel, & so very nice! Thanks Brandon

I love this place I have been with them for two decades now and they still provide great service

Employees are great. Very helpful.

I have a rental for about five months now every time I around the rates changes. Been a GOOD customer no coupons dont know why I dont recieved any. The worker are Great nothing bad about them at all.

Book your car a month in advance and it be really cheap to rent 😀

The staff at the Tallmadge branch are awesome. I love renting here.

Placed an order online to be told the next day they couldnt fulfill the order because it was on my moms card. Went back tonight and they say the payment wont work even though our bank says there is no problem with the card. Nothing but headache here go elsewhere.

These type of places are ok, but, they play a few games that could leave you frustrated.Bait and switchCalled and reserved a specific type of vehicle. When I called back to verify that everything was ready to go they told me based on my payment method I couldnt get this type of vehicle. They did say I could have the vehicle directly below this one and it wouldnt be a problem.When I arrived not only did they do not have the vehicle I reserved but they tried to push a van on me. I didnt want a van, I didnt reserve a van and the van cost about 100 dollars more. They said they didnt have anything else.I asked for the district managers number and at that point, a different car was suddenly available.Insurance is just a charge up.They tried to push their insurance and said if anything happened this would protect us. They laid it on extra heavy. If a pebble hits you or someone else bumps you, without their insurance your doomedWe already have full coverage and AAA. They tried to sell this supplemental insurance until I just said, No!If they came across as sincere and if they didnt seem shady I still wouldnt want it cause we were already covered.No means no. Not maybe if I bug you enough.I believe a company is useful but the workers come off like cheap con artists.Heres the thingIll spend my money to have what I need and want. If they stop trying so hard to trick you out of cash they could get serious about making some real customers thatll spend there.So just be prepared.Also, Drive the car miles and miles and it did great.I loved being able to use their vehicle to complete my trip And the vehicle ran smooth and it was super clean.

We would definitely use them again. Friendly, helpful and reasonably priced.

Currently dealing with the claim that I damaged a vehicle after leaving their rental at an authorized drop off location. They took almost a full day to retrieve the car and are attempting to claim I damaged the vehicle

We had to wait quite awhile to talk to anyone

Good staff ! Quick to solve any issue !