I want to thank Waterloo Transmission for their excellent service. Starting with Jennifer who helped me get my questions and concerns answered right away, with the help from the frontline guys who actually do the work.My 2004 Honda Pilot had over 345,000 miles before the transmission started to fail. I have always taken care of my wife’s car myself and always hoped I would not have to replace the transmission.The mechanics at Waterloo Transmission walked me through the whole process and backed up their work with a great warranty.I have put a little over 2000 miles on the car since they did the work and it runs great, like a brand new car and my gas mileage has improved from 22 mpg to over 25 mpg.If your considering having transmission work done, I would not hesitate on calling on them.Professional, trustworthy service, you can count on.Thank you Waterloo Transmission .

Andy, Jim, Thorne, Jessica, and Jenifer did an outstanding job. They took the time to diagnose the issue(s) and resolve the problem. Their attitudes and communication were top notch!

I dropped the vehicle off the evening before. I received a text letting me know the had vehicle. I like how thorough their communication was. I will use Waterloo Transmission in the future.

These guys are top-notch. I brought them my car a few weeks ago and told me that there were more than a few things wrong with my transmission. They didnt perform any work on it in the end, but told me to look into recall campaigns and ask for warranty to cover repairs. Took a bit of work and a few phone calls, but I managed to get the dealership to take care of the repairs, and it saved me 750 USD in out-of-pocket expenses. Thank you, Waterloo Transmissions, I will bring you my car again in the future for service.

Oil ended up being put in my transmission and I had no idea what I was in for...I called Waterloo Transmissions and didnt know what to expect. I was greeted very friendly and professional. Jessica was surprised that my van was still driving okay and reassured me that she would be able to get me in as soon as I can drop the van off. She answered all of my questions and even calmed me down because I was worried of my transmission going out. The next day I dropped the van off and I was greeted when I walked in but Jessica with a big friendly smile and so sweet. Anything I had questions about she answered. I was able to receive a text and a phone call letting me know the van was done about 2 hrs later. My van runs so smoothly. I feel like Waterloo Transmissions really do care about the customers and making sure they fix the vehicles as if it were their mothers. I would recommend them FOR SURE!! Best experience i have had!! Thank You Jessica and Waterloo Transmissions Team! You guys are Amazing!! ❤

They have worked on my Jeep Grand Cherokee and Nissan Titan truck. Always high quality service and a good honest staff. Highly recommend.

The inlet on the bottom of my radiator rotted causing transmission fluid and coolant to mix. I am pretty handy and replaced the radiator and drained all of the fluid I could as promptly as I could, but was unsure what was next. Did I need a full service? a flush? to give up on my car? Wasnt sure. I called Waterloo transmission expecting to have to have my car flat-bedded in for a consultation at minimum. Nope, Tom called me back and let me know exactly what I needed to do and seemed genuinely vested in the outcome of the fixes Id already made and the advice we gave me. They could have very easily gotten diagnostic fees out of me, but instead, were genuinely honest and good people, and if I EVER need any transmission work in the future, or know anyone who does, I will 150% recommend Waterloo. Thank you!!!

Great service great prices.. WAY better than a dealer !!

Tom and Jim are top notch folks in my book. I have had the pleasure of working with the two of them in the past and know that there procedures and practices are A+. Don’t hesitate to take your car here. They will get you running in no time! Being a business owner in Akron myself I also understand the importance of customer service. Have no fear. Waterloo will deliver.

Very prompt on getting me in for service.Polite and friendly workers.Fair price too

What an honest and professional business! Courteous and also reasonable! Will definitely use this business again and tell anyone else to do the same!

Having a recent transmission issue in my vehicle that I use for work. I called and spoke with somebody who very promptly got me in touch with the owner. Jim and I worked back-and-forth for most of the day in trying to source a good alternative to what the dealership wanted. Very professional and easy to talk to. I would highly recommend working with Waterloo transmission.

So after going to Waterloo transmission for a second opinion it did appear that I got the same answers as the first place I went to however upon a little bit longer discussion Jim is willing to look into it a bit further and hopefully come up with a better solution than a full transmission replacement. The car still drivable so Im able to take it home and get to work tomorrow. That being said the story is to be continued as I await Jims findings. He was able to go into a better detail as to what they did find and per a little few more findings from me this may not be the end of the story. Thank you for giving your second opinion and looking into this further and looking forward to doing future business and hopefully a good outcome when this is all said and done. If I do have to go with a transmission replacement I know my vehicle will be in good hands.UPDATE: Well after going back a second time and getting my transmission computer checked and program it did not here to fix the problem I was having so unfortunately that sounds like its going to be a transmission replacement or rebuild. Although it took sometime to get the answers I was needing and money spent that did not fix the problem I was at least satisfied knowing the real issue. Now is the question of whether I want to spend the money on an 8 yr old vehicle

I have had the worse service with them, my truck has been in the shop there for over six months, they installed a transmission, then had to replace that transmission then engine light came on I had to take it back now they need to pull the transmission again to see what’s wrong. I’ve been calling weekly about my truck they don’t return phone calls but say they will, it’s been six months and it’s been an awful experience, bad communication and bad costumer service. Before my truck was there my car was there getting service and it was there for 7 months until they finally fixed what was wrong. In the course of fixing it I encountered other problems with my car, that they had to fix. I have never experienced anything like this and I’m truly disappointed and upset. Poor customer service and extremely poor communication.

Tom and his staff at Waterloo transmission guided me through the process of replacing my transmission. I called every transmission shop in the area and Waterloo transmission in my opinion had the best price and the best warranty offered in the business. I highly recommend Tom and his staff for any transmission issues you may have

The only place I trust for their type of work. All employees respectful and reasonable prices... 5☆☆☆☆☆

Was told truck would be completed by Friday it wasnt, but I understand things happen they dont work weekends so waited till Monday. Still no truck then Tuesday they call and tried giving another excuse saying not till Wednesday because waiting on part from dealer only for me to say Ill pick part up and bring it to them. Owner went and got it but that is what should have been done on Friday. In my job I have deadlines and Im expected to do what has to be done to meet those but not here they could care less how long you wait.

Although I was unable to get the work done that was required, I have to give thanks to Tom for taking the time out to explain the issues that I was having with my car and breaking down the cost of repair and providing me with pertinent information to make he best decision. Thank you again for being honest and taking the time to educate me on the processes.

Service was good. And the owner took time in explaining the issues we were having.

Timely repairs, the best pricing in town, and very knowledgeable staff. Would absolutely reccomend them for your transmission or automotive needs.

Very fast and direct. Great staff that helped me with my transmission line problem. Thank you so much all of the team at Waterloo transmission

Excellent work for a fair price!!! I will always use them in the future and refer my family to them. Not one complaint from me ❤

Great professional knowledge & not just trying to sell you something you dont need done & great communication with theyre customer. I highly recommend them . Thanks Waterloo Transmission . you made my day today

They found me the best parts at a price I could afford. They also offered me a program that would let me make payments. They were upfront and honest and were very aware of my financial strife. Thank you Waterloo Transmission. My vehicle runs brand new now.

Called on a Monday to get a estimate, the lady that answered, claimed Tom will call you shortly. On Tuesday went online to get a estimate. Would receive a estimate within 24 hrs. Did this every day 4 a week and a half. Called 4 a appointment. Explained not from area. Hoping the could help. 3 locations, 50 yrs. In business.their own warehouse & repairs on property. This why I called. But still waiting for for estimate. Could call me, TEXT me, e-mail me, but still after 2 weeks. No response.

They were very informative, gave me upfront cost and asked for the ok to do the service before doing anything on my vehicle. Tom was very kind and honest. The office staff also very friendly and welcoming. Definitely recommend Waterloo Transmissions. Prices are more than fair for the excellent service you receive!

I simply cannot say enough good things about this place. My car is currently being repaired and Tom has gone above and beyond to help me and answer any questions I have had along the way. I will forever be appreciative for all his help and guidance. Huge thanks to Jessica in the office and Justin the tech as well. I will strongly recommend Waterloo Transmission to anybody I know needing transmission work done and should I need anything in the future I know exactly where I’ll be heading!

Good service, arranged vehicle towing to shop. Were very knowledgeable about the issue and my options for repair. Ended up installing a rebuilt transmission and getting the car back on the road quickly.

Great place. Honest and the work was quickly done and professional. Definitely would use them again.

From my very first time speaking with Jim at Waterloo Transmission about my car, they showed me that they care, even if it means that they dont need to give me a transmission. I was initially believing that my Transmission had gone bad. And I was extremely grateful when I called them, and they told me that my problem was not the transmission at all. And then they advised me on the true mechanical problem.They were indeed accurate in what they told me and saved me a whole lot of money on the needed repair. And I continued to drive in good shape for quite some time.However, when the time arose that I actually did have a transmission problem, WATERLOO TRANSMISSIONS was the very first place I called because they truly earned my trust. Jim showed me that they care, on my very first call to them. During my servicing time for my transmission, they gave me information on a financing resource, which allowed me to fully pay for my new transmisson and drive home, immediately after the work was done. And Tom informed me very thoroughly on the repair needs, before Waterloo Transmission repaired my car. And the price was extremely fair.IN LESS THAN 3 DAYS, they installed my new transmission, with a 3 year, 100,000 mile warranty. Additionally, they replaced my tramsmission and engine mounts at a very good price. I strongly recommend giving Waterloo Transmission a call for your Transmission needs. Its a great place to service your car when you need transmission service, and you wont be disappointed! Thanks Jim and Tom, for everything!

I definitely would recommend Waterloo transmission! Tom and staff are all very accommodating. Took time and explained thoroughly what needed to be done. And repairs were completed as soon as they possibly could. If your having transmission issues or just need maintenance I would consider Waterloo transmission!!

Not good, called them, talked to a call center and was told Id be contacted with an estimate, never heard back

Unbelievably low price, went above and beyond for diagnosing.Took my truck in for some signs of transmission problems. Not only did Tom diagnose no apparent issues with my transmission, he went above and beyond to monitor engine faults and various other codes unrelated to the transmission which explained some of my symptoms I was experiencing. He took the extra time and effort to make sure I was satisfied with the cause of my issues. This included taking my vehicle overnight and driving it to establish a cause that was too intermittent to throw a hard engine code.All of this was done for less than it would cost to walk in the door at most other shops. My father and I have gone to Waterloo Transmission throughout the years and will continue to come back for excellent work without being taken advantage of. Thank you for all the help and guidance.

AWESOME PLACE! VERY CARING PEOPLE! VERY GOOD PRICES! HIGHLY RECOMMEND! A++++++ SERVICE. THANK YOU SO MUCH!

Very professional. Christ is center of their business. Honest integrity. They will do whats needed not more not less. Wont take your pocket but will give you a last smile instead. Thank you Tom and jenny

I use my truck for business every day. My Allison Automatic Transmission started having issues. Jim got my truck in the same day and started on it. They had it back to me in one week. It has been working great ever since. Friendly service at a fair price. Thank You Waterloo Transmission for getting me back on the road.

The staff here is very customer oriented, very professional and very attentive to your own individual issue. My son’s car was out of commission and I had it towed to the Arlington location. Both Jim and Tom talked to me daily on the progress of the analysis and offered suggestions on the most cost-effective solution. Very happy with the outcome!

Tom at Waterloo was a wealth of knowledge and offered free “over-the-phone” advice regarding my damaged 2012 Mitsubishi Outlander CVT (205k miles). His experience together with identifying the potential pitfalls of getting my unique CVT rebuilt was a tremendous help in my decision on how to proceed. Though located in OH (and I’m in NC) he graciously guided me through the decision points on: rebuild, find a used Xmsn, or scrap the car. There was no financial benefit to Waterloo... but Tom spent 30 minutes patiently answering my questions. I greatly appreciated his help. Thank you Tom.

This was the first time that I went to Waterloo Transmissions and I must say that it was a very pleasant experience. Everyone was extremely helpful and explained everything that was going on with my car. I even received a phone call from Jim, and he explained to me what to look for in the future, should any problems arise. Id recommend Waterloo Transmissions to anyone that needs repairs for their car(s) transmission.

Big smiles very friendly I have no complaints even if I wanted too. All around great place to stop in and get the work you need done at a good price. Thanks again

The transmission went out of my Nissan Murano. After over $300.00 in towing, it was finally at the place where I thought I was going to have it repaired at. Something fell through with that and it seemed like all hope was lost and back to square one. A friend from college told me about Waterloo and so my father reached out to them and got ahold of Jim. Jim was awesome to deal with. I had my car towed to the Akron location on a Monday and by Thursday of that same week, I got it back. I got my car back exactly four weeks to the day I broke down. I wouldn’t of been without my car for so long if I would’ve known about Waterloo Transmission before. I have had my car back a week now and it runs greats. I would highly recommend Waterloo Transmission.

The professionalism and knowledge of the employees and owners at Waterloo transmission is exceptional with diagnosing problems. They explained the problems thoroughly and gave pricing that I feel is a great value. Theyre quick to get vehicles repaired and back on the road while staying within the price given. It is no wonder theyve been around so many years!

Wonderful experience I would recommend anyone needing any transmission work to definitely go there.

The level of professionalism and integrity is above reproach. They were very through and explained all options clearly.I highly recommend Waterloo Transmission

Honest n professional!!

When Tom called me he was very helpful answered all my questions.

It was a pleasure working with Jim (owner), Karen (receptionist) and Cody (service). They were very polite, professional and thorough. I appreciated them keeping in touch with me in regards to what service was needed and updated me along the way. It was great working with people you can trust. Thank you Waterloo Transmission. You get my vote!!

Fixed my linkage in a few hours for $200.00 and I was back to work the next day. Cant ask for more than that!

We have used them before, but this time wow they helped out so much. My 19-year-old car Was slipping we took it in they figured out we needed a Ford transmission and in the process an engine mount a CV axle and also an idol or pulley they warrantee it out the CV axle on our behalf thru Advanced auto they then had it all done in a matter of three days with a three-year warranty on the transmission my 19-year-old son notices a difference so much and it’s ecstatic the owner is so calm and understanding and it was a pleasure to deal with a small local business

Tom is great! Keeps you informed during the entire process and is very professional. Would do business with again.

Had an intermittent issue causing the check engine light to come on and the vehicle to go into limp mode... This happened a couple times and I didnt get it checked out. But then a couple months later it happened twice in a week... They took it right in. Asked if they could drive it a few days to get it to happen for them with the tester attached. Long story short... transmission replaced, 100k warranty and No added charges for extra work or parts. Running Great. Having an Issue, give them a call theyre not going to gouge you. Not paid for this recommendation.

Tom is the owner that we talked with. He is really a great guy. We own a Landscaping company. Our big truck we use in the business, the transmission went out. The owner Tom was understanding as far as our needs for the truck. He took care of replacing the transmission quickly and was much cheaper than the dealer we had it at. I want to thank Tom and the crew at Waterloo Transmission for their hard work and pleasant attitude. Hands down this was the best move we could have made, bringing it here! If I ever have another transmission problem in another vehicle I will be back. Thanks again, for being so understanding

They were very friendly and speedy with the service. Very understanding and easy to comprehend. I would definitely recommend them!

My daughter was having some issues with her vehicle. Diagnostics mentioned maybe a transmission issue. I set up an online appointment and received a phone call within a few hours from Jim. They got me in, ran some additional diagnostics, and pointed me back to the dealership due to a computer sensor recall. This is the second time that Waterloo could have charged me for repair work, but notified me of a campaign/recall issue. Thank you again for looking out for the consumer! Greatly appreciate it!

Jim and Team are very knowledgeable, fast, courteous, and responsive. Worked on my transmission today and quickly found issues, calmed my concerns, and fixed my car. All this was done with Dignity .. Highly Recommend

Great customer service and affordable pricing. Another company wanted to charge us almost double. We appreciated the good communication while our vehicle was being worked on. They treat you like family then work on your vehicle like high quality trained professionals. We will go back if needed!

I love this Place!!! This is the only place I trust with my car. Good honest professional people. Once You find a good mascara you stick with it and Waterloo transmissions is it for me!

Brought my car in for a fluid change, it turned out that I had an extended warranty and a recall that I didn’t know about! They were really helpful explaining things to me and even still checked my car for no extra charge. They made me comfortable and it was a pleasant experience.

Waterloo transmission replaced the transmission in my van in record time. The staff was great to work with and was very knowledgeable. They had a great price and a great warranty on the work they have done. I love my van and was happy to have it back quickly and in excellent working condition! Thank you Waterloo transmission!!

Very good people to work with, they replaced my transmission, worked with my warranty company and navigated all their requirements so as to abtain a positive outcome. Good people. Thanks Jim and Jeremy

They did great work on my vehicle!! Friendly atmosphere! Good people and affordable pricing.

It is never fun when something goes wrong with your vehicle. Between the customer service and speed of repair they need more then 5 stars. More than satisfied with care and the work we received.

They did what the Subaru dealer could not, they had my car for 2 days and no communication. Could not even get a return call from the dealer. Waterloo Transmission were very sympathetic to our situation and worked our vehicle into their already busy schedule. I called at 8 am. The estimated time of service was pick up by 3 pm. It was ready at 12::30. Fantastic customer service, Karen stayed in contact with me through the whole process. I can’t recommend them enough! And family owned!

Waterloo Transmission was very professional and stayed over to get my vehicle done when they said they would. I would HIGHLY recommend them.

Excellent customer service from Jennifer and they did a great job on repairing my car, very reasonable, had my car done when they said it would be, I will use there services if needed again and I highly recommend them.

Had an issue with my transmission and they were able to help figure out what the problem was. Jim is very knowledgeable, helpful and down-to-earth realistic. Karen was also great with communication and helpful. They worked hard to find the most cost-effective and cost-friendly solution to my problem, and recommended only what needed done to fix the problem completely and get me back on the road. Highly recommend this shop.

Karen and Jim did a great job for us at Waterloo Transmission. Very professional, reasonably priced, responsive and best of all fixed! I can definitely recommend.Thank you.

Up front and honest people. Working with me and my mechanic to find a possible transmission problem b4 other work is done. More than reasonable....highly recommend!

Jennifer and Jim were great to work with! Fast service and at an affordable price! Thank you!!!!

We have several Vehicles here Craftsmen Park and always have the transmission service done at Waterloo because of their extreme Integrity honesty and their knowledge .

Nice friendly people did a good job on my filter change.

I purchased my vehicle form a local Ford Dealership with 53,000 miles on it and 15,000 miles later the entire transmission need replace at my cost of $4,200. With no help for the Ford Dealership, I called Waterloo Transmission, where I had the best experience, and better pricing I was told by Jim out the door it would be $3,700, $500 cheaper for the same parts and time than the Ford Dealership. Even though they were cheaper, that was still to much for me to afford but I was able to find a donor transmission which they were more than happy to put in for me. With all this I saved $2,200 by taking to these awesome group of people. And would highly recommend them to anyone.

I was very impressed with the honest truth the owner had given me about my vehicle! He suggested I take all things in consideration and in his opinion it is likely not worth putting the high amount of money needed into my vehicle. I was hoping they could fix the problem, but when what was needed was more than I paid for the car I have to agree. Thanks Waterloo Transmissions!

I love Waterloo!!!!! They diagnosed the problem and fixed it!!!! Love the girl at the desk!!! Definitely not over priced. Thanks Waterloo!!!

Waterloo transmissions was great! ...Did great work !!Did it quickly !..The staff was very kind and helpful

Had a great experience with the service provided by Waterloo Transmissions. Expressing concern of cars performance, they evaluated and found nothing wrong. Being that my car has 161 k miles, I chose to have the transmission serviced. Again, during the service work, no issues were discovered. They are Factual, with NO HARD SELLING. i WILL GO BACK WHEN NEED Arises.

Waterloo Transmission replaced my transmission in my 2007 GMC Envoy. Jim was great to work with. He sat down with my husband and gave him his time and figured out what needed to be done to my vehicle. Im so happy with the results and I hope I get a few more years out of my vehicle.

My truck transmission sounded like “a bucket of bolts” and Jim said that’s exactly what it looked like. That got me a re manufactured transmission installed with minimum down time.Paul

Very professional repair shop. Fast service. The transmission job was done correctly the first time. I manage a fleet of vehicles and Waterloo Transmission keep us rolling !

Took 2010 Dodge caravan to get transmission checked very nice and great work ethics help me out a lot and if we ever need our van worked on definitely will be taking it there

Worked with my schedule, sold me a perfect functioning remanufactured transmission.

Waterloo Transmission is our first choice when our fleet has transmission related concerns. Always a pleasure to do business with them.

Excellent service and friendly, professional, ethical people here. So glad I was referred to come to Waterloo Transmissions!

The good folks at Waterloo Transmission did a great job of diagnosing and repairing my 2002 Toyota 4Runner and it runs great! Other repair shops couldnt find the problem, but Waterloo Transmission figured it out and fixed it quickly! The best part is - it cost much less than I expected. I highly recommend Waterloo Transmisson!

From the lovely lady answering phones to the service to the quality to the cost I couldnt be more impressed by my experience there. I highly recommend them to my family and friends.

Great service and knowledgeable staff. I was referred by YouTube celebrity Tom Hall. I’m very happy with the service received and was relieved not to need a new transmission. Thanks for a great deal.

Very nice please to have work done on your vehicle

I purchased a remanufactured transmission from here around 12 months ago along with additional work/labor totaling around 2800 dollars. At first I was skeptical and hesitant to spend this much money for my vehicle but after speaking to the staff here I felt comfortable about my decision. Fast forward about a month and a half ago my vehicle started to act up and had issues accelerating so I assumed it couldnt be related to my transmission. After taking it to a local mechanic, they informed me that whoever did the transmission work failed to properly secure the motor mount and it ended up shorting a few wires which caused the issues with accelerating etc. I then took it back to Waterloo trans and they did apologize and fixed the issue with no charge of course. I then started to feel great again about my decision. However last week after putting almost 50k miles(mainly highway) on my remanufactured transmission, it has now failed and is no longer working. It is also out of warranty (2year 24k miles-whichever first). When I purchased the transmission I did agree to the warranty 1. Because it wouldve costed me atleast an additional 500 dollars and 2. Because I asked the staff repeatedly if I could rely on the transmission. I didnt expect another couple hundred thousand miles but I did expect atleast another 100. I am very disappointed and S.O.L. Take this as a lesson learned.

Ive had nothing but excellent service from Jim and the gang. In my many years of driving, I think I must have ruined (or atleast thought that I ruined) four or five vehicals, but every time Waterloo came through! And not once was the bill higher than I guesstimated.... Thanks guys!!!

Waste of time.

They Did An Awesome Job On My Boyfriends Transmission!!! And Super Friendly.

They are some of the most honest, sincere, kind, people who offer the most honest, sincere, kind, of service. If there is nothing wrong with you transmission, they will tell you. They even offer advice that 1 out of 3 recommended transmission services do not need the transmission service at their website. They are trustworthy lifers for me!

Scheduled routine transmission flush and fill, was quoted a price, made an appointment. Dropped off car, was informed they were a little short-handed due to a call-off. They serviced the car in under the quoted time despite the call-off, and the bill came in under the quoted estimate. That never happens! Wouldn’t go anywhere else.

Always kept me well informed on what was going on .... The lady at the counter took super good care of me even had my van towed there ... awesome place .... Thank you Waterloo transmission

I had a valet parking attendant somehow break my shifter so my car wouldnt go into reverse. I took the car to Waterloo Transmissions and they fixed it quickly and without any issues. The were knowledgable and service was as expected. If I had major transmission repair I wouldnt hesitate for them to work on it.

Had Waterloo diagnose my transmission and they quoted me over $3,000 to rebuild it which they said needed to be done. On a hunch I took my vehicle for another opinion at Jim and Sons and they thoroughly inspected the transmission only to find that it didnt need rebuilt or replaced, it just needed a new part for $750. Not sure how Waterloo didnt see this, but Im thankful for Jims saving me thousands of dollars. Everyone keep this in mind when youre dealing with transmission work.

Great to work with, ended up an engine miss not a transmission issue, no charge and offered to re check after a tune up. Would highly reccomend

Really a great group of people who are very knowledgeable. They converted my 66 mustang from an automatic to a manual transmission and they worked their butts off to make sure that when I recieved the car back that it was perfect can say enough about them.

Stay away, theyre a bunch of scammers, my car had a problem with a connector between the transmission and computer system. They told me it was the transmission, so I replaced it, few days later the problem came back and they charged me for another diagnoses, told me to take it back to the dealership, took it back to the dealership and the problem they suggested wasnt the actual issue. So i took back to them and they charged me for another diagnoses and surprisingly they found out what the problem was. The manager Jim kept on lying about the information he gave me. I also had a dashcam, they barely worked 2 hours on the car. It took them a whole week just for the diagnosis. Please take your car elsewhere for better results and honesty.

The people here are super nice and very professional. They kept me posted on the issues and the repair. Thank you guys so much!