Brought my truck in on a Thursday for a Friday appointment and they diagnosed my problems on Thursday and had my truck ready by noon on Friday. Was riding very rough.Had brakes and rotors replaced, rearshocks, front struts and stabilizer bars replaced. Now it rides like new! Good price for all the work, could not be happier with the results. Telling everyone I know that I know a great mechanic!

PLA is the best in service, communication and honesty. Been going to them for years with multiple vehicles and they always provide dealership service foreign or domestic. Highly recommend!!

Extremely helpful. A pleasurable experience

Amazing service, 1000% satisfaction

Was very happy with the workPlease with the work will alwaysGo back for more work

Friendly people, quick service, job well done, five star rating.

They took the time to fix the wheel on my vehicle even though they were working with a very busy schedule. Due to my health condition they helped me out of what could have been a situation. Thank you very much Portage Lakes Automotive.

They were the best...my tire broke off my car...they fixed it in 2 hours...i was so impressed..great prices and great service!! Would highly recommend!

Very professional and accommodating. Everything was explained so that l could understand what my vehicle needed. Work was done when they said it would be at a fair price.

Quick friendly and affordable. I have found my go to place when repairs are needed. Thank you

Great timing, quality and price on repair. Highly recommend for any vehicle issues you need handled!!!

Everyone was very friendly and professional. The work was done quickly and correctly. Great place, I will go back.

Highly Recommend, Family Owned and First Class Service

My cat was done quickly and at a reasonable cost.

Rob and his wife treated me like I was family. Genuinely care about your experience. Made absolutely sure my care was fixed properly. My car will be back in a week for another repair. The price is absolutely the best in town. Awesome!!!

Always have a pleasurable experience when having service done here. Fast, friendly, and knowledgeable is just the tip of the iceberg here! All summer long I would see tons of classic cars there, and if you know car guys, you know they wont let just anyone work on their pride and joy. Honestly thats what brought me there, and have had nothing but good experiences ever since!

Great price and great job with getting my new tires and alignment! Will be back when my breaks need done.

I was having a hard time finding the tires I wanted without getting price gouged.....Rob could get me the tires I wanted...at a great price.....He & Nelly are some of the nicest-honest people youll meet......

All around great experience, from start to finish! Very professional shop. I love the text option of diagnostics and breakdown of the repair. it seemed very clear and precise. Thanks again and I will not hesitate to bring all of my current and future vehicles to PLA!

Fast, very professional,Told me what I need and when to expect it completed.Very pleased and satisfied with your professional service.

Reliable, thorough FAMILY OWNED business. I take all of mu vehicles there and always will!

Excellent service, loaner car and finished in a timely manner the ride is smooth. Thank you.

Very courteous, professional, and honest. Would definitely recommend this shop!

Great friendly place for reliable service. I believe to be honest n careing of the work they do for you!

Fast and courteous service.

We took our trailer down there to get new tires, the customer service was great they worked around my schedule, got me in and out the same day all in all a great experience and will I will use them again!

Very happy with the service I get there

My first time going here recently and it was a great experience. I had taken my car to two other mechanics and they could not diagnose the issue with my car but this place called me the same day found the issue, fixed it and had it back to me by the next day. I recommend this to anyone who wants there car fixed right and timely. the people there are also so nice! I will definitely be taken all my cars here for now on!

Ive been bringing my vehicles to Rob for my entire adult life. The work is done correctly, efficiently and at a fair price. They have always been great at providing recommendations where budget is a concern; suggesting what needs done right away and what will need done in the future. Their communication with customers and no-pressure approach ensure that they stand apart from other local shops. I would NEVER go anywhere else.

Great service in and out

I have been using Portage Lakes Automotive for at least 8 years. I honestly believe they have first rate mechanics and i know they provide first rate customer service. Going to a mechanic is like going to the dentist.No one wants to experience car problems but it is a reality of life. I would not even think about going somewhere else. Trust Rob and Nellie with your car.

The owner and his wife were nothing short of nice. I didnt have anyone to pick me up while they looked at my car, so they loaned me one. They kept my car to work on the next day, and I was able to keep the loaner. I am sure I will be taking my car there again.

They do great work

I would highly recommend Portage Lakes Automotive to anyone. This place is amazing. Theyre are fair, honest and complete work as soon as they are able. My fuel pump went out last week. I dropped it off at Northfield Tire in Northfield since that place was close and they had just replaced this fuel pump in March 2018. They called me the next morning and told me itd be $1650 for fuel pump and inertia switch replacement. I then walked down to Portage Lakes Automotive (I live a half mile away from shop), and I was told it was very doubtful the inertia switch was bad, and then quoted $550 for the fuel pump replacement. The inertia switch was fine and I paid $550. I will use this shop from now on. They are A-Game!

Trusted advisor for my family.

Rob gives excellent customer service and does great work. I wouldn’t go anywhere else but Portage Lakes Automotive. If you want your car fixed right see Rob no doubt.

Extremely friendly, fast service. Will be my new “go to” place for anything automotive related.

I had my car to Postage Lakes Automotive for a second visit to check the brakes and undercarriage as I was transferring my car to my granddaughter. I wanted to be sure it was safe and didnt need any repairs. Everything checked out ok. I really trust this family business. They are honest and dependable and I would refer them to anyone!

Excellent service, fast friendly, accommodating. Fee for service was fair. I will be a customer for all my car service needs.

Very friendly and knowledgeable staff. Had low tire pressure. Although they couldnt fix it right away and I needed my car, they filled my tire with air. The next day they fixed the tire which had a nail in it. Have used them many times for mechanical problems and so does my daughters family. Wouldnt go anywhere else.

We have been coming here for as long as I can remember! Always fixes the problem, fairly priced and honest. I would go no where else!

Very HAPPY . WONDERFUL JOB THANK YOU PRICES GOOD

I could not be more pleased with the customer service at Portage Lakes Automotive. I have been a customer for a few years and Rob and Nellie have always delivered excellent service on a timely basis. Recently, I had an ongoing, unexplained noise after having some struts installed. They worked tirelessly to correct the situation until I was satisfied. They went above and beyond to make this customer happy. This will be my auto repair shop for a long time.

Professional and informative and I will refer this shop to family and friends 👍🏻

Great service from Nelly Rob Kevin and Tim very conscientious and giving people caring about their customers need more businesses like them

I simple love taking our vehicles there. The service is fast and they are quite friendly. As a family, we have been taking all of our cars there for years and I plan on continuing to do so.

Refreshing to find a business that is honest caring and concerned about customers an quality work. I’ll definitely return and have already referred others.

These guys (and gal) are great. Constant communication with me. A well run, customer focused business.

Did a great job on the car. Went above and beyond on it and a fair price.

Great place to go if you want quality work at a fair price.

Very nice people, truly helped me out with the things that needed done on my car. Thank you

This is the best place to get your cars fixed. Fair prices, great/fast work and Nelly and Rob are 2 of the nicest people Ive ever met.

They did an excellent job switching my tires and performing an oil change. But they also found my brakes were almost gone. They fixed them same day. They also advised me what work may need done next.

Its not easy to find a reliable, knowledgeable auto mechanic. I have relied on Rob for over 20 years.

The only place I will take my car. PLA treats your car as of they are working on there own. The most honest automotive shop with the best prices around.

Seem to be an honest place. Fair pricing

Always kind and they always take great care of my car.

I took my GMC Yukon to have the breaks bled,they got me in pretty fast and it didnt take them long at all. They were all very helpful, I was very pleased with the service and prices. I highly recommend them to anyone who might need service.

They always do a great job and are fair with their pricing. I have been doing business with them for years and will continue to take my vehicles to them.

Great service reasonably priced. Highly recommend Portage Lakes Automotive for all repair needs.

Great service. Quick turnaround and under budget.

I took my car here for years. Prices can sometimes be a bit higher than others, but theyre always timely and Ive never had to take a car back for rework.

Very happy with service the staff was very pleasant and helpful. Will definitely recommend them for any service .

I was referred to them by a friend, I am very very happy I was. Great customer service, Prices on point.

Couldn’t be happier with their service and fair pricing.

Honest work that you know it’s done right and at a fair price and timely thanks to all at portage lakes automotive

Have been going here for a couple decades.. they do a great job.. 😊

Ive used PLA as long as I can remember, probably 35 yrs, and Ive never had a problem that wasnt resolved. I only use Rob.

Excellent service, very nice people was in and out in no time.

Great shop! Very honest! Best prices in the state!!!!

Honest, knowledgeable and helpful! You are in great hands for all your car needs.

Portage lakes automotive was very responsive and their work nothing but professional I will be going to them for my future needs !

Great shop

Very honest excellent work ethic

Wouldnt go anywhere else to have my vehicles worked on

Very honest and friendly service.

Timely and excellent service.

Always fast and efficient.

Great business to work with!

Outstanding craftsmanship.

Always very happy!

Great service

Great experience!

Great service!

Highly