I was hoping not to have to get a new phone but with the gracious help from German, I did have to get a new phone. He was so helpful as downloading everything took quite a long time with my old phone. He was so patient and educated me with all the new things on the new phone. It made for any easy transition. Thank you so much.

Best place in town. Bought my new phone with no problems at all!

I have been a Verizon customer for some time now and the customer service has been great. However, I came in today to speak to a representative and have been told to wait outside of the store while he was assisting two customers at his desk and there was an empty waiting chair inside. I wasn’t told how long I will be waiting either, just that they’re short on staff, so I left. I will most likely not come back to Yucaipas location, ever. Very poor assistance.

Employee was unable to accept payment from my Husband when using a $50 bill. Suggested he go to 7-11 and buy something and get change. Unable to make pmt. over internet and employee unable to find out why. Didnt seem to help as much as we hoped for.

Great customer service... been there a few times now and they have been very helpful

Had a bit of a wait but were completely satisfied with the result

Years ago I stopped going in the Yucaipa store because the people there were not helpful and I would rather drive to another store then deal with them. Well today I went in with my family and I found the best group of young adults I have come across a long time. I got great information i was told exactly that to expect with my next bill and while we were holding up one clerk (we upgraded 3 phone) the other two keep the store moving along. So I want to thank German, Kayla, and Alba for a great afternoon and I have no problem going back into the Yucaipa store.

This place is amazing. I didnt need an appointmentand I was able to walk in as soon as it was my turn. German got me set up with my new phone and helped me transfer all my stuff. I didnt know my passwords so he was kind enough to help me reset all of them. Hes awesome.

Good place to shop. The staff was very nice and easy to deal with. They did a good job and helped us move our lines over.

We arrived at 4pm today and waited outside per the sign. After 5 minutes of not being acknowledged at all, we stuck our head in and were rudely told they would be with us shortly. There was no more interaction for the following 25 minutes even when another customer arrived. So we waited 30 minutes just to be told that the replacement screen we needed was not in stock. If they had been at all courteous when we first arrived, they could have simply asked what we were there for and informed us that it was not in stock instead of us waiting outside for half an hour. They also told us they could not order the specific screen and that we would just have to call in a few days to see if it came with the shipment. Seeing as how we paid extra for these replacement screens, Im pretty disappointed that we arent able to know when we can get the product and they didnt even offer to reach out to us. Unfortunately, we have to go back but will not recommend. 👎🏻👎🏻

The manager at this store helped us out very well until they lied to us about how much our bill would be, the sold us 35$ chargers that dont work very well. My husband returned his charger got a refundBut when he went to return mine a very rude woman said no refund & I couldnt get anything to replace the bad one. Not cool...

Just purchased a new Samsung Android Cell with their rep. Kaela. Very smart, sweet and Kind. Most important, she was patient helping me get use to the new phone, since I had my old one from Verizon for about 4 Years. You do spend a little more, but I feel, you get what you pay for. Anyways Kaela is the best if you want to buy a new phone. She deserves 5 Stars!

Great Verion location. My go to store.

German was very helpful and tried to get us the best deal and plan for our money great person.

What is up with Verizon wireless customer service seriously you guys cant answer the phone within two minutes like T-Mobile does or AT&T does when we call them for customer service and were with them they answer the phone and they talk to us they have great customer service now youre walking location is cool but your guyss phone customer service sucks get it together as a corporate Corporation and the franchisee you guys should have people answering the phones for customers at all times no-questions-asked seriously where is the customer service where is the people that are supposed to answer the phones where are your customer service Representatives AT&T and all the other phone companies even has the better customer service than you guys

Great store and lots of help for this elderly lady.

Amazung staff. German and Mark are 2 of the best Horizon gentlemen ive had the pleasure of dealing with. Thia will be my only store going forward. Greast service guys.

Not helpful. Over priced and wanted to over sell me so I canceled my transaction and left.

The guy Christopher that helped me was nice but he was being very noisy looking at my apps on my phone . He was bold enough to do it twice actually that’s not cool . This was about the beginning of June btw

This is the best cell phone store Ive ever been in. Ive been to other carriers and have been helped by various sales people. This store has completely changed my perception of a cell phone store. Ive always felt like they were very car sales man like. This store helps you with what you need and clearly goes over your entire experience and recaps it so its very clear when you walk out the door. I love this location and always will come back to this location.

We tried 1 more time instead of going, corporate store in Beaumont and,like always they,failed miserably customer svc here is the worse,

Chris was THE BOMB!! He helped me figure out my new phone. He took his time to help me get a case and screen protector. He did everything I could have asked for and more. When need help with anything when your coming here. See Chris, if he is busy. WAIT FOR HIM!!! You will not be disappointed. Customer service is speechless. Thanks again Chris for being the gem I needed today.

The staff is always friendly and helps me with everything I need. Ive been coming to this store for years now and have always received the best service. Awesome job guys and gals.

This store is great. I always get all the help I need when I come here. No matter what my issue is I always get treated like I matter to them, even if its just a general question they treat you like you are important. Walking in asking questions or walking in to buy something I always get treated the same. I feel valued here and Ive never had that at any other Verizon store. German and Mark are great. I recently moved out of the area and make the 45 plus minute drive to come here due to how great they are.

Staff was very helpful

This store and staff are great. They give you that personal attention when you venture in ther. They take their time and make sure you are fully aware of everything so not does take some time especially on busy days like black Friday and cyber Monday. Wait times in Berizon are typical so thats no surprise but the service German offers was my far worth the wait. I will only come back here for all my future needs.

I dont live in California in just here for personal reasons. Let me justvatart with saying this Yucaipa Verizon is by far the best location I have ever been to. They actually provide customer service and help you. I got a phone and didnt really like it. So I exchanged it for a different and there was no hassle or no fuss. It was straight forward and easy. The manager German helped me and was terrific the original saleswoman Danielle was also great. Im very pleased with terrific help I received here and only wish I could bring this staff with me when I go back home. Great job Yucaipa Verizon.

Our experience heres was amazing. Danielle was especially helpful. She noticed we had children, and brought out a really awesome product that was beneficial to our family; the gizmo pals. She was also really knowledgeable when we had questions about the phones we purchased, and the pros and cons of other comparable phones. We are incredibly happy with the service we received, and will be back for all future Verizon needs.

Small store. So not many phone options.Staff were nice enough. But the wait killed it. I waited for over an hour and a half. Unacceptable. All I wanted to do was add another line.

Great staff. German and Mark and Kaela were all a pleasure to speak with. I would recommend this store to anyone that needs any Verizon services done.

First time in yucaipa store. German spent 2 days with me to pick the right phone and great setup. Certainly will recommend this personalized store and German.

I would like to give kudos to Deanna the Assistant Manager. She took her time & was very patient with us. She also explained that phone & plans step by step. THANK YOU DEANNA! My mom & I are enjoying our new phones!!

Im came into the store with a barrage of questions about my plan and my bill. Mark and German sat down on separate occasions and took the time to go over every single one of my questions and made sure I understood my bill. At Redlands they are awful and would not even take the time to look at me because I wasnt going to buy anything. This store has always been good to me and I will make sure all my business is always done here. Thank you Mark and German for being such great people and understanding the elderly people.

This location has always been a great help to me. German, Francisco and the whole staff are terrific employees and answer all my questions and take to time to explain everything and give me recommendations on what works best for me. Ive been coming here for years and they always take the time to treat me well and with respect. Im not the best with technology so they make sure they answer all my questions and I understand my phone and other Verizon products I buy before I leave. Thank you Yucaipa Verizon for the years of help you have give this old lady.

I was at this store and my husband and I purchased our new phones. We were very impressed and pleased with our service, and of course love our phones! We received very good service there and I would highly recommend this particular store. Deanna gave us multiple options and was very professional and helpful with the whole process. Thanks so much!!

I was very pleased with my experience here. It was one of the less stressful visits to a phone store Ive had. Francisco helped me out the whole time and his customer service was top notch. I run a business in town and Id be grateful to have a guy like him working for me. If I have to do anything with Verizon in the future Im coming back to this store.

I went to AT&T in Yucaipa with the intentions of switching from Verizon to AT&T because of a special they had going on. It was a most miserable experience Ive ever had I cant even begin to tell you how AT&T was to me I came back to Verizon wanting to not change after all and asking for help because AT&T store had totally disabled my phone. At the Verizon store in Yucaipa I met German he helped me so much I was so upset and he took all of that away from me made me happy again fix my phone. I dont know how to say it but German really turned my life around for that day he is a wonderful person hes an asset to Verizon and he should be recognized for that.

Keith is awesome! He is always willing to go above and beyond for his customers! Every time my husband or I need help with our phones, Keith always takes extra good care of us. He is a great example of great customer service and Verizon is lucky to have him.

I have the best help here of anywhere I go. German has always been very knowledgeable about all my phones and answers all of my question. Everyone here is always helpful and treats everyone with respect. I love this Verizon store.

We came to see about getting a new phone and Ryan helped us out to understand what all our options were. We came out with some great deals and a new phone plus a new tablet. He treated us with respect and answered all our questions and then some. Great store. My only complaint was relating to the staff to well which got us on some nonverizon tangents :)

I had the best experience today at the Yucaipa Verizon store. I was helped in a timely manner and Deanna was just wonderful. I will ALWAYS come there for some help.

This is a terrific store. I will make sure to come back and see German and Carlos. I love seeing a store that not only is here to sell stuff but it also here to help with all of our needs and questions.

I went into the store to ask a question about my account and cancel some line I was helped by a fellow name German and what an absolute delight He was very patient and was able to answer all my questions. Never did he make me feel like I was a bother thank you so much for all your help.

I liked the service they provided me. Deanna was a great help. Thank you. Went back today German helped me so much. Good store

Great location. Love the service, love the staff, really a great experience when compared to other Verizon locations in the area. Ive been to Redlands and had an awful experience. Came here another day and they helped me with all my needs and got a fabulous deal on a tab.

Hands down my favorite Verizon location. They are always helpful to me and my dogs ever single time we stop by. They are the most friendly staff Ive ever had the pleasure of dealing with. Great work guys and gals.

German, Francisco and Deanna are a tremendous help. I have been helped on many occasions by all 3 of them and each time they know exactly what to do and how to handle my situations. They are truly an asset to your company.

Good customer service. They help you find the best deal. They have no problem explaining your bill over and over till you understand. Very patient. Nice to have a Verizon store near us.

Great service. Deanna helped me out a lot especially since I dont know much about technology. I have come in here several times and have received top notch service. Thank you to the team here for all their help!

Deanna, German and Mark were all a great help. Got me what I needed and for a great deal. I love my new phone thank Guys and gals from the Yucaipa store they are awesome .

What a wonderful experience. The best service and such a great staff. They helped me with all my needs and then some. German, Alba, Deanna and Keith are all great. Good job and keep it up.

Deanna was a great help. She was so sweet and patient she deserves a raise. Im sending all my guys and gals to her from now on. Great job Deanna

German and Mark are a tremendous help. Im not veryb tech savvy and I ask a lot of questions. They have the utmost patience and answered all of my questions going over all of my options. They are both a true assist to your company.

It is handy. Otherwise, expected to do everything on phone... & PAY for the inconvenience. Love the service... never a problem. 8

Keith and Francisco are wonderful young men. They are thoughtful and kind to the senior community and have so much patience. They both deserve raises. Thank you Verizon.

My husband and I visited this store today and German helped us get a tablet and a new phone for my husband. He was very pleasant, knowledgeable and friendly. Mostly he was very patient! I would highly recommend this store.

Ryan had excellent customer service! His progressionalism was outstanding. Very friendly and helpful. I will definitely come back to the Yucaipa store just for his assistance! Thank you Ryan!

Great staff, very friendly and helpful. We werent successful activating my phone brought over but you best believe that they tried EVERYTHING they could. Thank you Mark for being a A+++ representative =)

This is the best store Ive ever had the pleasure of stepping into. I bought my phone from a best buy and they neglected to do anything on my new phone. This store made sure my new phone was all set before my trip to Europe. Thank you German and team.

I came in to get some help about a tablet I have been having issues with. Keith greeted me at the door and thats something you just dont see now these days. It reminds me of the service like it used to be. He was very patient and answered all my questions. He didnt make me feel like I was a dummy when I asked what I thought were stupid questions. Hes such a gentleman and the other 2 lads there were both wonderful as well. Thank you Verizon for helping this old lady out.

This store is very helpful and is kind. The manager German is good with people all the staff is very helpful and answer all my questions. I always come to this store for all my Verizon. Thank you Yucaipa.

Great group of people here. German was great amd helped me with all my questions. Got a great deal of help and a great new phone.

Great store much better then the store in Redlands. This store is very patient and kind. We will make this our new go to location for all of our future Verizon needs.

Hey ask for German in the yucaipa store for any or all problems on or for your phone. He is really super at helping you out. 5 stars from me

I was greeted by German the store manager what a great experience at this location. German and Keith answered all my questions and I got a great deal on a tablet. Love the service love the staff.

Came in looking for a deal for my wifes birthday and oh boy did I get one. German the store manager helped us and was great. He was patient and answered all our questions. Staff was really friendly also my wife and I will always come back to this store for anything we need Verizon.

Came in to the store to activate my replacment phone and take to Deanna. What a wonderful young women. Sewas so happy and friendly she was such a delight to deal with. Her and German were wonderful I got all the help I needed and they were able to give me such a good deal on my brand new tablet. I will make this Verizon home store for good. Thank you so much Deanna, German and Keith you were all such a great help.

Came in with a phone problem. Ryan was awesome on trying to fix the phone. I appreciate all the time he spent. He helped us trade in our phone and upgrade to a new phone along with a new IPad. I will always come to Ryan for any future needs. He also helped my family save money on our plan monthly. He went above and beyond. Thank you.

Great service, more than I expected. Deanna was trying to help me with an unusual issue, I kinda figured they really werent interested, but to my surprise theyd been doing some researching after I left😊...we couldnt get everything finalized as of yet, but they did their best to help me...sooo SHOUT OUT to Deanna! German! & Fransisco! Thanks for your time and efforts...

Deanna helped us a lot! She actually convinced my wife to buy a phone and shes had her phone for years! Very happy with the service here, I hope she gets a raise. Thank you to German and Deanna for all their help.

This is a great location. I always get the best service of any Verizon store in the area. German, Alba, and Deanna are all great.

Best of all the Verizon stores around. Very helpful.

Came into the store today to see about switching to another company as Verizon is more expensive then other companies. I spoke to the manager German and he was able to keep me from changing companies by going over my bill, taking the time to explain why my bill was so high and he was even able to get me a deal on a great LG G7. I love Verizon and I normally wouldnt want to switch but getting more for less is always a great deal and i couldnt pass it up.

Very helpful very polite explains everything that I need when I need it thank you

Appreciate Alba and the staff at the Yucaipa store gave my son and I . Be sure and come in and Get your service here, thank you much kids

Love the Yucaipa Verizon wireless store ... The staff is extremely friendly and willing to do what it takes to make you a happy satisfied customer ... Mark is awesome, give him a visit for your cell phone needs!

German was entirely friendly and professional. I greatly appreciate his time.

Thank you German for all your help setting up my phone. Good service

This store sells you defective phones and will not take them back. Avoid this location. Take your business elsewhere.

I was at this location German and Robert were probably the best text that I saw they know how to do almost anything on the phone I recommend this shop very well I had excellent service

We love the Yucaipa Verizon Go Wireless because of Victoria. She is extremely helpful & patient and goes out of her way to help. She is an asset to Verizon.

Alba and German have always been so kind to this old Vet. I enjoy their time and patience and they really know how to explain everything to this old timer.

Great place to come for everything. Staff is really helpful and they are ALL great.

Because Victoria at Yucaipa store is outstanding and deserves manager status. She is fully professional and polite. A++++Michael Hahn

Knowledgeable and friendly staff.

Best service ever! Ryan eent above and beyond to assist me. I drive down here from Moreno Valley for the Great customer service.

Mark Beauchamp transferred my service from Sprint. We had 3 lines to switch and I was dreading the entire experience. He made it effortless and made every step of the way a pleasure. Thanks Mark!!

I came into this store today and was greeted by a friendly staff that was extremely Knowledgeable and helpful . They far exceeded my expectations I will continue to come back to this store for all my needs keep up the great work Keith and Ryan Are rock stars keep up the great work !!!!!

Just putting n a good word for Mark ( the assistance manager) at yucaipa store. Mark was wonderful. Spend a lot of time helping us with our phones. Hes the Man!!!

Service was Exceptional! Victoria was kind, patient and knowledgeable. Best experience at a wireless store EVER!

Deanna was great, she helped us a lot! We wanted to take her with us. Thank you guys for all your help. Best verizon store weve been to and weve been to a few lol

Carlos was fantastic, very helpful. Love the store . Technology recommend Verizon to everybody, and great service.

I have come back to the Yucaipa Verizon store. Yeah 😀 due to Mark who works there. Decided to try it again after not a good experience several years ago. Mark not only answered my questions, but took time to help me correct my problem. He was not only courteous, but more than friendly and made me feel special and not just a customer. No more Redlands Verizon for me. Keeping it in my home town.

Mark the asst manager gave me exceptional service !!! He gave me exactly what I needed with a no pressure sales pitch I recommend for anyone who needs to get rid of there dinosaur phone like I did to come see him !

These guys Ryan And German aka batman and Robin are awesome. They are so patient and intelligent.

Mark, assistant manager, has been extra helpful and patient and knowable to me who is near 80

Carlos did a great job! Upgraded my phone and I was gone in 15 minutes.

Came in today and as always Ryan was super helpful, went out of his way to make sure we had the best service.

To put it succinctly, I wouldnt purchase another device or service at go if they were the last phone store on earth.

Ryan Helped me out with my bill and was able to save me over 60 a month!!!! I came in with a question and this guy went above and beyond to help me out, this guy is a super hero I highly recommend that everyone comes to this place hwas is a rock star