Walked in on a whim just to see what they had and was greeted by Atzy. She is very friendly and super helpful and I walked away with a new car. Priana the customer care representative was also super friendly and helpful. We had lots of laughs and it made the process easy. I highly recommend Steve Hahn’s dealership

Late post. . Thank you Steve Hahns for being there when I totaled my car. My salesman Manny was so helpful. He helped me with my gap insurance claim he helped me get a new car with a better interest rate. Also love the car so fun.The only thing I am disappointed with is the service department and not having kia techs in on weekends but they do work around my schedule when we can make it work.

Great service, Thanks Jazmyn for ur time

Even though i worked all night and drove 2 hours to get there, the service guy was kind enough to get me a loaner car. Thankfully he did so i could get coffee an do a few things and check out the town. I was running off of 5 hours of sleep plus working all night, i needed the caffeine. Thank you. I probably would have fallen asleep on the salesfloor waiting for my baby to get her 40k service.

Shame on you Steve Han Volkswagen for wanting to charge me $125 to reset my radio code after a battery change . When all you needed to do was tell me the code and serial number is in the spare tire compartment. Greed was more Is important than saving a customer

Great people to work with my son drove away with a nice deal

It has been a smooth and easy process. Chelsey has been upbeat and worked hard for us to get the exact car for us.

If your shopping for a vehicle, this is a great group.

Had a great experience this time around. Chelsey was amazing. She listened to my wants and needs, and made sure I was comfortable with my purchase. The fallow up with Chelsey, and Pri was very nice and considerate in making sure I was happy with my purchase.

Very friendlyand helpful. Bill got me into my very first new car. Loved my experience. Thank you

They are helpful a lot the service is perfect they like somebody from another city i will visit Yakima one day thank you

I went in for a test drive and had a wonderful friendly dealer Mickayla help me out. She made it so easy and no pressure to buy a vehicle. But with the service and I just fell in love with the car I went home with it that day. They also helped with financing too. Thanks Mickayla and Steve Hahn!

First class, Mickayla was awesome, had the color and spec I was looking for, drove over from Issaquah for the day

I walked in to just sit in the new Id.4, they had 3 in stock, I was impressed with the car and I wasnt huddled around by the sales staff.I think in 3 or 4 months I might be a buyer

Smooth and great experience. Mikayla made the car buying process very enjoyable.

Missing the days of good customer service:(

BewareThis place is nice but they are very pushy and over priced

I always receive great customer service.

Jarod listened to me and understood my frustration and went far above what I asked for. Trent kept in contact with me about my delayed parts and let me know as soon as the work was done.

In the end Steve Hahns did the right thing which you dont hear most car dealerships doing with a used vehicle

Talk about great customer service and a great special they had going on!! I highly recommend others to purchase their next vehicle here. Steve Hahns employees went above and beyond to help me get what I needed.

Crowded. Many employees without masks. Not enough waiting room space

Excellent Service Department. I have an old Chevy Malibu that gets the same top-notch treatment as any new car.

I love my Volkswagen, but I wouldnt buy another from Steve Hahn. We initial came in as Costco customers, werent given Costco preferred pricing, the manager signed off on selling us a model package that (unbeknownst to us) isnt offered and because of that, they delivered a vehicle that wasnt what we agreed to purchase (they had it shipped in for us). It took threatening to bring the vehicle back, along with several calls to our bank and Costco before Steve Hahn decided to help us and 20 days later actually provide us with car we wanted to buy in the beginning, at the prices were should have been quoted. Not a great experience but will give them 2 stars because we like the product they eventually sold us.

Everyone was extremely helpful and kind. They went the extra mile for me and I couldnt appreciate it more. Thank you guys for great experience! Jacki Eaton

Went in looking for parts for my Mercedes and they had just what I needed and yes at Mercedes-Benz prices but what do you expect great experience and great information

Made an appointment a week at a time check it in and they heard the noise but they didnt fix it.

Great place and awesome people that work here my son just bought his first car here.

Just bought a new KIA Nero. Everyone there was awesome. Everything was explained and we got a wonderful deal

I wanted to give a shout out to Trent in the service department. He has been excellent to work with on my car. I was recently in for 40,000 mile check up and ended up getting all new tires all the way around. I had been complaining about my seat belt on my driver side not retracting properly for probably the last 20,000 miles or so at least. Every time I came in they said nope it’s working perfectly and then I will go to get in my car and no it wasn’t. I have bought many cars through your dealership and I’ve always had good experiences. Trent listened to me and actually had them replace the mechanism to retract the seatbelt and now it works perfectly. So I would really like to say that he’s fantastic to work with in the service department and goes the extra mile to make sure things are taken care of properly. Thanks Trent! I have bought many cars through your dealership and I’ve always had good experiences. Because of that Trent listened to me and actually had them replace the mechanism to retract the seatbelt and now it works perfectly. So I would really like to say that he’s fantastic to deal with in the service department and goes the extra mile to make sure things are taken care of properly. Thanks Trent Poege!!

I wouldnt recommend to my great enemies.

I received a followup phone call of a recall. I had completely misplaced my notice. I really appreciated the followup and made an appointment on the spot. Great service!

When my fuel injection system failed on my TDI, I knew it would be thousands of dollars to replace. Their service manager Trent saw that all the repairs were covered on under an extended warranty and called me several times a week with updates. He gave me a breakdown of the root cause of the failure and was very thorough about everything. Awesome service!

We were travelling through from out of town and Trent did an amazing job with giving us the parts we need along with a service appointment with little notice. Great service!

My experience with Steve Hahns service department has been outstanding. Kevin at the service desk is always courteous and helpful which is great in an age where customer service doesnt always have any priority with businesses anymore. Thank you Kevin!

I love Steve Hahn!! I bought my very 1st used car from them when I was 16. Then I bought another used car from them 3 yrs ago with less than 50,000 miles on it! They are great!!!

Very slow

Steve Hahns Volkswagen has always been good to me and my car and those chocolate chip cookies are to die for!

I’m always a very Satisfied 5 Star to Trent Paige assistant Service Manager. He always assist’s to questions, Car loaner, updates and goes beyond the customer Service. He knows my 2013 Jetta TDI is well cared for and treats my car like an Asset. Thank you for the great experience of doing business and friendship. Happy Holidays Trent. Keep up the great work

This is definately the place to go to buy a new or pre owned vehicle. There are many great salesman who are very knowledgeable. Stop in and take a look around you wont be disappointed.

Friendly service staff. They also have cookies and water for the customers as they wait. They added a wash and vacuum to my service today and no extra charge.

Five stars. Fine staff, excellent facility.

Great sales staff, really helped me out of a tight spot with my old loan.

Never felt so alive. Cant believe the fantastic service Ive received from VW. Never experienced any service equal to the service that Trent provided me (#Trent2020). Seriously. Id be still walking to work. Thank you Trent, 100% good guy.

I am very satisfied with the service department, I will look at Hawns when Im ready to buy another car

The best service in town, I always recommend them to everyone I know.Thank you guys at Steve Hahns for all that you do and always a pleasure doing business with you!

Got a new key and they even washed my car

I stopped in for an oil change. They were quick, efficient and my car came out so nice and clean. I would recommend them to anyone and everyone.

Huge thanks to Kevin in the service department, he made my life a million times easier while my car was getting fixed! I appreciate it!

Enjoyed the time I was there. Was able to get my new car

Trunk or treat had allot of fun friendly atmosphere

Doing good work, fair price, Professional.

Best dealership in town! All staff very friendly and helpful.

Always a great experience and value. Service is excellent!

Was looking for a truck but my mom died and going to waite. But the staff was great help in finding what I wanted!

Polite helpful pricy but thats expected for a foren car the place was clean and the staff were clean shaven and dressed well all in all it was a great experience

Get all my car work done here.

Awesome people great service.

Great, friendly service

Always nice, fast even had hot cookies great place .

Prompt service at a great price!

Highly knowledgeable people great experience

Long wait for oil change and no shuttle service available as in the past!

Quick service, professional staff, and free bottled water and warm cookies!!

Very nice showroom and non pressure salesmen.

Steve Hahns is awesome! Highly recommend Manni !

Ask for SHERMAN!!

Fast service on oil change.

Service on saturday...love this place

A great place to buy a car

Found a perfect car to trade in for.

Best customer service.

Just bought a new Jetta

Great service, good people

An hour to get a key told me about 25 minutes

Very professional staff delivered on what they said

Good service department

Nice 👍👌

Excellent services

Five stars

Fast!

Good

Very friendly people

Greetings I want to apologize to Esteve Hahns. For any negative comments on them. Today Tuesday 06/07/2021 I went with the service personnel and they were able to listen to my concerns; the service manager was very respectful and helpful. and explained to me. How could I solve my doubts on behalf of my wife and me, we sincerely apologize and thank you for understanding us

I did not like

They are very bad. They treated me very badly, they described me, I did not buy a car, they have a charger called martin, its a racist biem