My family and I rented a home for 9 months while we waited for our forever home and Monica was terrific the whole time. Not only does she make sure our rates and coverage are the best they can be, she calls periodically to check in on us. We are very happy!

Very attentive to my request and made the whole experience smooth.

Smaller than other AAA in larger cities but it makes up for it with great and friendly customer service. There is a nice merchandise area that usually has some discounts from previous seasonal items. Due to covid schedules, the office is closed unless you have an appointment in advanced.

Great place to get travel help and the agents are amazing! The ladies all go above and beyond to help get you where you want to go. also the insurance ladies are great at helping and answering questions. Highly recommend

Everyone is so professional and helpful! Kathy has made our trip planning feel easy!

Very fast service driver seemed to know exactly what he was sent out to do and was very friendly and helpful.

Very friendly staff.

They are really great with helping to make sure your vacation plans are inexpensive and work for you without a hitch. Also, I have used Wendy for work travel arrangements in addition to vacation travel. She does a great job, and I love having a travel agent available as a resource for planning along with having a national company to deal with any glitches (so far no glitches, but nice to know they are there to help if you need it).

RV insurance seems to be a scam. Unless your RV IS A motorhome they will not tow any other type of RV. I upgraded to the RV membership thinking they would be able to move my travel trailer for me, but sadly they offer no services for travel trailers. Only motorhomes. Other than that, theyve been great as far as when i need a car towed anywhere.

I live in Yakima Washington. My experience was great. Fast, saved me money, and I will be changing my house insurance to them also. I hope that I never have a breakdown while traveling but I feel assured that should I it will not be as expensive for me as it would be if I was under my old coverage. Wendy and all the other staff gave me outstanding service !!!!!Dave Mataya

Nice place

This is a tough place to review. On one hand, AAA has saved my bacon with towing/jumps on a couple of occasions - On the other, its about $100/year - and Ive paid more in annual dues over my membership lifetime than it wouldve cost to pay a towing company for the few services that Ive used. If you travel a ton, its a good nationwide network to have and they can help you out in a crunch! My experiences with customer service have always been good.You can also get AAA discounts at a lot of random places - Its always worthwhile to ask establishments if they have AAA discounts. I have been most successful at hotels and large restaurant chains, but Im sure there are others as well!I came into the Yakima AAA store for some passport pictures. At one point in time they were free with membership, but they are currently $5/set. This is less than most other stores, besides Costco where these are the same price. I was able to get my photo taken and be out of the store in about 10 minutes, which was great. The gal helping me was very friendly. This portion of my trip gets 5 stars.The store also sells a lot of travel accessories, but prices arent exactly rock bottom (I figured they would be cheaper due to membership costs). I dont think this will personally be my place to find travel accessories, but they did have a decent selection of certain items.AAA also provides booking services - but I cant figure out who still uses this service....probably not anyone reading this review! Im sure theres a generation of folks who arent savvy with booking online, but its hard for me to consider tacking on $35+ onto my reservation costs to have someone else click the buttons instead of me. That being said - if you arent savvy with booking site - but happen to stumble across this review - this may be a great option for you!AAA provides good service at a reasonable price. Good customer service is always a plus, but items at the store can get a tad pricey! If youre not a member and you drive a lot, AAA is a good option to consider. The days of travel agent style bookings are certainly on the decline.....but AAA still provides you that option if you are looking for it!

My Travel Agent, Pattie Rowland at Yakima AAA, simply ROCKS! I have been dealing with her for a number of years now and will continue to do so till death do us part! I was somewhat spoiled by having my daughter take care of my travel, when she had her own agency. Now, both the daughter and I have Pattie take care of our arrangements, and are very pleased. I should add that we are both tough graders on travel arrangements. Pattie always takes care of any problems in a professional and cheerful manner. That is not to say that problems never occur, the important thing is that Pattie gets them fixed, even when they are caused by a third party vendor. I couldnt be happier.

We have been using AAA travel for years. We work exclusively with Kathy who has been excellent. She has provided wonderful service, many times going out of her way to help us when unexpected circumstances have presented themselves.

Very helpful, knowledgeable and friendly staff! I left much more informed than I had expected to be.

My husband & I walked into the AAA Yakima office to inquire about travel & lodging at a resort in Mexico. LaRae helped us immediately. She gathered information & confirmed specific details we had asked for & we booked our vacation by that afternoon. Fast, friendly service! We will use LaRae for all of our upcoming international travel.

I love this place there so helpful larae is the best

I purchased car and home insurance through Wendy at AAA insurance of Yakima for two years. I was disappointed the entire two years as the rate she quoted me would always increase by the time it was billed.The past 6 months have been the most annoying as she recommended I get coverage through Mutual of Enumclaw and they had my driving record information incorrect and charged extremely high rates. More than once they deducted odd amounts of money on odd days of the month from my account. I called Wendy to find out what the charge is about and she would say, wow thats strange, I will check into it and get back to you, then she would call anywhere from 5 to 7 days later and say she doesnt understand it and offered no solution. Finally the last time it happened she at least told me they would reimburse it to my bank account, gee thanks Wendy!I decided that the disappointment with this insurance company/agent was to repetitive and I switched companies. What a relief!! If you decide to go through Wendy at Triple A, I hope you have a better experience than I did.

Great place employees very helpful

Monica is an amazing agent!

Friendly and fast helping me thanks

Lovely ladies

Great service!!

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