TL;DR: Extremely unprofessional service that did not communicate. Ultimately had to cancel service because I got tired of waiting for them. Would highly recommend Texas Tree Surgeons over this company.Was looking to hire someone to come grind a large stump in our backyard. Called Keane Landscaping/North Texas Trees and they sent out a sales rep, Hayden, to do an estimate. Hayden did come out quickly to give estimate, but did not even enter background to estimate stump size. Just peaked over the fence at it and gave an estimate. Either way, the price was going to be cheap, so we elected to go with them. This was on a Thursday and was told by Hayden that the service would get completed hopefully by Friday if not Monday! The invoice came the very next day in the mail (an efficient office, but strange given that the service had not yet been completed).Friday and Monday both pass, so I reach out to Hayden via text Tuesday morning at 7:56am. It is not until after 2:00pm that Hayden texts me back, saying he just now saw the text. The unfortunate thing is, Hayden has the read receipts option turned on, so I was able to see that he did in fact read my text at 8:00am the same morning, just decided not to text me back. (Hayden, if you are going to lie about not seeing a text from a client, I would recommend turning off your read receipts.) Hayden then says that the service is on the schedule for the next day (Wednesday), most likely mid morning.4:00pm roles around on Wednesday and still no service had been completed. Had not heard anything from Hayden or the company, so I call their office and was told that the other job ran late and my service was being pushed back to the next day. Either Hayden and the office rep were lying, or the company had a terrible record of estimating job lengths, as my job was supposed to be completed mid morning, so for the other job to take all day is ridiculous. Obviously, Hayden and the office rep were just lying and they had no interest or real rush to complete my job.At this point, decided to cancel the service and go with Texas Tree Surgeons. So far, they have been highly efficient and sent someone the very next morning. Would highly recommend that anyone not do business with Keane Landscaping/North Texas Trees.

Very professional and reliable. Did excellent work and cleaned up when completed.

Over prices unprofessional drivers