For parents trying to send your children here or anything relating to the trouble teen industry. Let me say, I was an individual that has gone to these facilities from age 6-18. Now, I am also a university student doing well for myself but as for my social skill.. drastically altered. I also hold great resentment towards my family now and cannot connect to them on an emotional level.Just be cautious knowing that you may lose any relationship you have with your child if you suggest these programs as a vital option.

It was terrible. i was having a panic attack one night and the staff just stood there and watched me struggle to breathe. half of them were using the wrong pronouns for me and when i tried to correct them i was being “disrespectful.” i went there for suicidal thoughts and self harm and i feel worse than before i went there. highly do not recommend.

“Frog pp” is 100% correct. One of the staff members, Tiana, was awful. There was never a time where she was genuinely kind or caring towards me. Not only that, but she had purposefully misgendered me right after someone had corrected her for using the incorrect pronouns for me. Why work at a place with mentally ill patients if you can’t even figure out your own attitude and feelings. Tiana made me dread the staff shifts. Luckily, there was a staff in her shift that was actually kind to me. Alexis was extremely helpful to me and my mental health. Though the wetzel center as a whole didn’t do much for me at all. I had went for suicidal thoughts and self harm. Being let out after 2 weeks my feelings hadn’t changed much at all.

I hate this place more than i hate myself

I was here for a week a while back and I thought it wasn’t bad tbh I remember it smelling like mold and was pretty dirty but other then that the staff were pretty nice except for one girl that was favoring kids and being rude to the rest overall I didn’t think it wasn’t that bad

Absolutely terrible. I went there for a week and only met with my clinician ONCE. I had an anxiety attack and the mfs there did nothing but say “this why your here” in a tone. Also I was supposed to be transferred to another facility and they sent me to a DCF quartine home (I’m not in DCF custody) my mom had to drive a 4 hour round trip at 1 am to pick me up from the DCF place as i wasn’t supposed to be there. I KNEW where I was going but they told my mom something else and when I found out they WOULDNT let me call her. I had to wait till I got to the Quarentine home to use the guys cell phone to contact my mom and tell her what had happened. When my mom called wetzel confronting them the overnight staff hung up. If I could give -10 stars I would. Don’t send your kid here.

I work there

Kind of helpful BUT TIANA WAS AWFUL- IMAGINE PICKING TO WORK AT A MENTAL HOSPITAL FOR KIDS IF YOURE JUST GONNA BE MEAN TO THEM SHE LITERALLY MADE ME CRY IF YOURE READING THIS TIANA I HOPE U QUIT UR JOB

Dont ever send your child here. Lack of communication and experience to say the least. My daughter was there for 5 days before she was assigned a clinician/ caseworker. I had to call the director to find out anything regarding treatment and to set up a case confrence. It was a Night mare straight from the start ! She was placed there for mood dysregulation and depression. The staff are rude and not well trained. Outside providers and myself had to wait last minute every meeting for confirmation (to zoom invites), very frustrating and unacceptable. To the few professionals who helped and got through to my daughter while she was there, THANK YOU!! She was discharged with no improvement and little guidance. The clinician never communicated about after care, at time of discharge my daughter was blindsided by a partial day program that was never brought to her attention! The hour ride home was far worse then the ride there!! As a mom of child with mental illness its very difficult to trust others with the care of your child. This experience was unfortunate but I am hopeful and believe that there are many providers out there that CAN and WILL make a difference!!

My son just spent two weeks here. I wish I could give them more than five stars. The level of care he received was phenomenal! All of the staff were beyond professional, and cared for him as if he was one of their own. Cannot say enough good things about this place. If your child needs a program, this is the place to go!

This place sucks. It didnt help me as a child or my son. He came home worse. The staff are rude and unprofessional.

You shouldn’t ever bring your kids to this facility. It is a very dirty place that smells of mold. One of the rooms was filled with bags and boxes of trash and loose trash on the floor. I took pictures of the filth and sent them to the board of health and the attorney generals office. The staff is very rude not only to patients but to there family members. All of the staff their needs to be re trained. Don’t bring your kids here unless you are ok with them being in a filthy nasty facility. They don’t secure medical records. They had paper work with patients personal info just laying on the floor. I have never seen a more gross facility

I cant even give this place a star. I am a pediatric mental health nurse and I had to admit my child to this facility. First let me say I was greeted with sarcasm and ridicule upon visiting my child. The facility smelled of MOLD and URINE. The smell got worse when I walked into my childs room. An ICABT unit, as this was supposed to be; should feature a highly structured therapeutic milieu that promotes children’s safety and well-being and provides opportunities to develop and practice positive coping skills and strategies. In the milieu, children should regularly participate in individual, group, and family therapy, as well as attend daily educational services. I used to work at Bradley Hospital in RI. According to my sons report, they did maybe 45 mins of school work. This place let him out outside to BBQ, while he was supposed to be on observation. He played the x-box and watched two movies. I asked one of the milieu therapist about the program and treatment, he could not answer the question only stating that have lessons that are essential to life. The director of the program called me, again no real system of support for my child. I signed him out AMA less that 24 hours of him being there, because he was safer with me that there in that GROSS facility. I have filed a compliant with the Attorney Generals office . I do not recommend the facility AT ALL.

I went there for depression and suicidal thoughts. When I arrived, no one told me anything. They just had me fill out paper work, and then sit in a room with the other kids. I felt so out of place because all of the kids knew each other. It was very uncomfortable. After a couple hours my stuff still lay on the ground in front of the desk which really ticked me off. Then at night, when we had to go to our rooms, I didnt even know what room I Was! They didnt even tell me. So I had to tell the main person working and he told me. So I went jn, and didnt have any of my stuff yet or any blankets and a pillow case. I asked for the linen and didnt even get any until I asked again about a half hour later. Now let me tell you, with someone who is suffering depression and anxiety, this is a horrible way to make someone feel comfortable. My 2 other roommates were also 13 years old (Im 17). And were extrenely annoying and were giving me anxiety. I had cried myself to sleep that night. Then in the morning, everyone was doing stuff and I had no idea what was going on because like I had said earlier, no one told me anything. Then i was told to do a chore. I had to bend down on my hands and knees and clean a toilet seat. How gross is that! HOW IS THAT SUPPOSED TO HELP MY DEPRESSION!!!??? So I called my mom up and got out of there. Horrible experience, definitely not for everyone. Staff were rude and I felt very patronized. Never will I go there again, Id rather get hospitalized.

Sad to say, but if your child suffers from a mental disorder, this is a place to take him or her. Good care, amazing clinicians, and youd never guess that a crappy town like Worcester would provide a respite of quality for mentally ill.

I was a patient here i loved everything they did here they made me feel at home even though i had rough times we all seemed to compromise they have really great staff and great chief

My son seems to be doing well there. The intake staff was not well trained but I also work in the adult world of CBAT and every newcomer needs a start somewhere. They offer my son comforts from home his own clothers, blanket from home, his build a bear teddy bear, personal snacks and calls home whenever needed. He has been in school regular full days just like at home. In other facilities they only require and do bare minimum 2-3 hours. I like that he has regular school days with actual work according to his current IEP at his regular school. He enjoys school so this is great! He has group therapy and individual therapy. We live far from the facility 65+ miles so they are very good at working on our schedule to hold IAP meetings and family therapy sessions. All of our outside providers are on phone conference and kept up to date with all progress...

My son tells me they are treating him well

Nice customer service

Greatbplace

These people are idiots

Thank you for all your attentions to my girl. They have a good organization and all the staff are excellent.