I had a poor experience at the Massage Envy in Woodstock. My massage lasted 49 minutes even though I paid for 60. It also consisted of constant questioning and pointless banter that prevented me from relaxing in any way. Not to mention, the actual massage was the worst Ive ever received. Feedback for Massage Envy: your therapists should ask the customer how theyre doing at least a couple times during the session and if they should adjust pressure, etc. -- that is the the essence of any good massage.Dont waste your time or money. You deserve much better when youre shelling out hard-earned cash for luxury services like this.

I got an awesome massage by Melinda and she is very nice and works with my many issues. She works through different situations I have explained to her and she makes everything omfortable, calming and relaxing. She really does take the time to listen and works everything out.

Great massage, but unprofessional front desk employees. When I sat to fill out paperwork, all employees were talking very loudly about their personal problems. One employee who said it was her last day, started talking about how someone she knew who was super underweight and “might as well be considered anorexic”. Then when I went to give her my paperwork, after looking at me up & down, then realized I only weigh around 100 pounds and apologized to me for saying all those things she said “considering my weight”. Just felt really uncomfortable.

So apparently because I was a customer previously (probably 7 years ago) they wanted to charge me $90 instead of the $60 advertised rate. I showed up at 8 pm for an 8:30 appointment thinking I was being nice, in case they didn’t have an earlier appointment we could get started early so they could go home early since I know I’d be the last appointment for the evening. Instead I was met with a unhappy rude woman at the front desk that said I had plenty of paperwork to fill out. When I said yes I’ve been to a massage envy before she let me know I would be charged $90 for a 6o minute massage. I do not know any other industry other than cable companies who are so rude as to increase rates on a returning customer. When I was b;own away by the fact that I would be charged $90 for a 60 minute massage she told me I would be charged. %50 cancellation fee. I am absolutely appalled by the customer care show by this company. What’s sad is I was going to treat my daughter and my best friend to massages later this week. Massage envy will not be getting that business and I will be calling corporate for the misleading advertisement, the disrespectful desk clerk as well as a horrible policy for previous customers.

Just had a 60min massage with Malcom in Woodstock! Probably the best massage I’ve ever had! He knew the areas that needed attention & worked them out! ⭐️⭐️⭐️⭐️⭐️

I went to the location on Cobb parkway and was very happy with the service so I wanted to take my mom for 2 hour massage as a Mother’s Day gift. Since Cobb parkway location was fully booked for the Tuesday I wanted to take my mom I called and booked with the Woodstock location. The lady who did my moms massage was nice I guess but she didn’t knew what in the world she was doing. She wasted 2 hours talking about random stuff and barely did the massage. My mom told me how she literally kept coming up with new conversations and stopped every 5 minutes. My mom just wanted to relax and get massage and she didn’t got that. It was $120 worth which is a big amount of money for an unemployed college student. My money went to waste and my mom didn’t even got what she wanted. Highly disappointed and wouldn’t recommend anyone go there.Update: I was asked to email them on their personal link and it’s been 4 days and no response.

Awful. Please find a different place for rest and relaxation because this place is a breeding ground for stress. Husband bought a gift membership for me and was specifically told by the front desk that it didnt have an expiration, which he was particularly concerned about when purchasing. When I went to redeem, the front desk tells me its expired...say what?! Asked to connect with a manager, and the front desk associate said the manager would call me the following morning. No call the following morning, so I call them to see whats going on. Front desk associate answers and goes to get the manager for me. Associate comes back on the phone to tell me the manager said to tell me shes very busy and that my gift subscription is expired because of corporate policy. I ask her where that policy is posted or shared with customers who purchase a gift (since it is NOWHERE on the gift brochure they gave my husband when he purchased), and she tells me she doesnt know. And thats that. No help from the manager (wouldnt even hop on the phone with me), associates hands are tied, and no remote resolution whatsoever. Took our money and reassured us that the gift didnt expire, THEN told us what we paid for expired because of an amorphous policy thats evidently written in the stars, and offered no help. Please avoid.

My skin aesthetician is amazing! Her name is Debbie. She makes me feel beautiful and relaxed. You get so much more than a facial from the experience. She puts your needs first and when you leave, you feel so beautiful. I was actually going to cancel my membership and after my experience with Debbie i renewed for another year. My skin looks great too! She is extremely knowledgeable about the products as well and individualizes the treatment just for you.

I get a massage once a month. My massage therapist Britnany is the best. She finds knots that I did not know that I even had. I always feel great after every appointment. It is definitely worth the money I pay every month.

Theres always some type of drama at the front desk and scheduling problems seem to be common. Once you get all that sorted out, the actual massage staff is pretty great. I recommend it based off them alone...after all, that is the whole reason why you go to a place like Massage Envy, right?

I just love the changes in this store the new manager has done a great job! I highly recommend!

Very impressed with this place and their commitment to assisting customers. Would highly recommend!

Love Samantha massage therapist. The front desk are very nice

All this company wants to do is scam and take advantage of people. I received a CG for Christmas with an hour massage on it. Ive never been to ME because Ive always been skeptical about the company and they have proved me right.When I called to make my appointment, I had them pull up my CG number and tell me the balance. It was what the initial gifting of the CG said it was.The massage was probably the WORST/half a-ed massaged I have ever gotten.I told them I was unhappy then all of a sudden they had an issue with my CG saying there wast anything on it. Im in the middle of this now, and I am filing a fraudulent claim against them for charging my card without authorization as well as going to the better business bureau.

Paid for an hour chemical peel at a hefty price of $135 and it lasted TEN minutes! Nothing else was done but the swipe of the chemical?! No massage -no cleansing- no extractions . Literally a 10 minute service! Highly disappointing, and perhaps one should suggest the esthetician not smell of smoke on fingers and mouth as I was engulfed with the odor of cigarettes. Woof, terrible service.

The massage team is fair with the exception of Charlene. I had a long running relationship with Charlene where she knew me and what my needs were. However, the front desk of this location is a mess. It is run unprofessional. The last straw was with me calling and changing my appointment but then it not actually getting changed. The manager took less than a minutes to tell the young lady on the phone that I would be charged anyway but then when I asked to speak with her, took 15 minutes to come to the phone and actually address me directly and hear the facts. The front desk staff is clearly untrained and poorly managed. From other reviews, I clearly see that this a problem that goes beyond my specific issues. Too bad for the good people like Charlene who work here. I canceled my membership.

I came here to try and get some relief from pain from a lower back injury. Not only am I worse off the next day but my massage therapist screwed up my neck. I should have known not to trust a chain, but I was desperate to get back to work Monday. Thanks to Massage Envy that may not happen.

Massage here is very hit or miss. Mostly miss. The last massage I had here, I asked the therapist for extra work on my feet. She massaged my left foot, but didn’t touch my right foot. I kept thinking maybe she would go back to it, but she never did. To be fair to her, I think she’d had a long day. In the past, I’ve had therapists completely unable to give me what I ask for, and instead spend most of the time digging in my traps and rhomboids, which I HATE. Massage envy only cares about the bottom line, not the clients or the therapists. Like McDonalds, it’s convenient, but not worth it in the long run.

I am really upset and disappointed to the staff who I scheduled with my prenatal massage. I drove for about 45 minutes to get to this location, and badly needing my massage, just to tell me they don’t have someone doing a prenatal massage and just reschedule it. I diffenitely remembered telling them “I want a prenatal massage” many times on the phone.Very very very unhappy Customer!!!!

Been a member here for almost 2 years now. Love this place. Charlene is my favorite therapist.

I had great massages! Lacy and Sara were great and I highly recommend them.

The front desk is a mess, as someone else noted. For me they scheduled an appt with someone that wasnt even working that day then had to reschedule and when they did they put the appt on the wrong day - they did comp that day but since it was my first appt it was a $50 comp but then I had to pay the full price next time.. You pay for an hour but actually only get 50 minutes (per the front desk) minus the time to undress, and if you are late they deduct every minute you are late. The last massage I got was about 30-40 minutes and I paid for an hour. Not worth the money. I will use up my gift cards and not go back.

Great massage, very nice facility.