I have called in to get an estimate. I was simply told that I will be getting a call back with an estimate. I know dam well it doesn’t take 3 hours just to get an estimate. Later, the same day I call this woman back to see what was going on. During the call I couldn’t understand what she was saying, there was a lot of noise in the background. Why make the customer wait just so they can call back to be told they won’t be able to get the job done till Monday next week. I asked her why didn’t you tell me that when I called in earlier she proceed on saying... “ it’s the weekend ma’am you can find someone else “.In my head I wanted to pull up on their location to have a talk with her face to face or whoever is in charge. It’s not about find someone else it’s about telling the customer information right upfront not wait for the customer to call back. She need to learn how to lower her tone of voice, her attitude and most importantly giving the clients upfront information.I called in other places I was able to get my yard done and everything I needed the very same day.
We have used Henrys Lawn and Landscaping several times in the past two years. He and his crew have done fall clean up, lawn aerating and seeding, fertilizing, mulching, sod, shrub care, spring lawn prep, power washing, and more. Weve always been very happy and our yard is in the best shape its been, with many compliments from our neighbors. His wife Vicky is always a pleasure to communicate with in getting the services scheduled, too. Definitely give Henrys a try!
I’m happy the first people I had hired canceled on me, because then I found Henry’s. I’ve been somewhat of a needy customer, but Vicki, Henry, and their team have been pleasant, responsive, helpful, professional, and came the next day after my initial call. It’s the little things that make people’s day. Thank you Henry’s! Know your work is appreciated.
I utilized Henrys Lawn and Landscaping the other day for the first time. OUTSTANDING! I wish I had taken before and after pictures. We still had a lot of leaves leftover from the fall and our yard was looking pretty rough. Henry came in and re-edged our flower beds, cleaned up the leaves, cleaned our gutters, and put down new mulch. Our yard is beautiful now. Also, I prefer to mulch the leaves and let them break down in our tree filled lot....which he accommodated. It is great for the soil and prevents the use of plastic bags. Anyhow, I could not be happier and will definitely use Henry for any future yardwork.