The managers Casey and Anthony were awesome! They knew exactly what to do with my car and now it’s in perfect condition! If something is wrong with your car I definitely recommend you to come see this place. You will not be disappointed! The customer service was just phenomenal too!

Hands down the best experience I have ever had when getting my car repaired. They were able to get me in quickly, they kept me updated through the entire process, the staff were so friendly and the work was outstanding. They went out of their way to make sure every small detail was handled. My car looks the best its has looked in years!

They repaired my car after an accident. They did a great job! They sent me txt msgs to keep me up to date on the progress.

The staff is friendly and the service are excellent. I brought my car here to get some work done through my insurance, and they kept me up to date on the progress. My car came back perfect! I highly recommend this place

I wish I could give this place 10 stars! Tasos, Casey, Sonia, and Nierra are amazing. The quality of work on my vehicle was excellent, so I know the mechanics in the back are great too! They are all super kind and went above and beyond to make sure I was happy! I will be sending everyone I know this way when in need. Thanks again Service King!!

Love the people at service king very upfront with you and keep in touch with step by step havent got my truck back but its not because of them its due to the dealership back order and they tryed nation wide search to find my parts else where but we could not. Thanks service king. Wouldnt go anywhere else yall made us feel welcome and not like a Clint that needed work we felt like family

Highly recommended. I was very happy with the work on my car. Took longer than I would have thought but you cant rush perfection. If you want it done right take it here. Staff was very courteous and kept me constantly informed on the status of my car. A+.

They will surprise you, because they are always ready to work, very fast and good service

Fast, Freindly and Amazing service. Repairs look like it just came from the factory. Sadly have worked with other shops and this one is by far the best and most organized and workers treat you 1on1 like they care that everything is good and that your satisfied with the job not only that the work is done like other shops. Definitely recommended.

Getting into an auto accident is always a very stressful situation. When working with my insurance company who referred me to Service King Woodbridge, I knew I was in good hands. The moment I dropped off my car, they were able to give me an estimate and was quickly provided a rental car through Enterprise on the spot. They always kept me up-to-date on everything-when they were still waiting on the parts, to let me know they started work (once parts arrived), and when it was complete.For the car itself, the quality of work was excellent. You could never tell it was in an accident. My car needed a new passenger side fender and a new hood and a headlight. The parts were professionally installed and the and the paint color was an exact match to the original on the car.

They are very rude and they went to ripe your or Insurance pocket but when you want a statement then they will give you a chipper statement that’s very bed. And there behaviour is nasty.

Great service & professional staff. Customer friendly.

This is the best I’ve ever gotten any of my cars fixed, they fixed Lexus ES 350 twice after two accidents and I got great service both times. They really go above and beyond to make their customers happy. As long as I live in Woodbridge I would never take my car anywhere else!

From our initial interaction with Service King on the day of the incident to the towing of our vehicle to the completion of the repairs to picking up our vehicle, we are completely happy and satisfied with everything! The customer service at Service King is one of a kind! Excellent customer service like what we experienced with Service King is very hard to come by nowadays. We were updated every step of the way with emails, text messages and phone calls. We hope to not need collision services again but if we do, we know who we will be working with again! Special shout-out to Mr. Tom Bouchard (Tommy) and Ms. Casey! Thank you for the great communication and excellent service!

They said they worked together with Enterprise, but when I encounter an issue with not receiving my deposit back, nobody wanted to take responsibility. Service King miss-communicated information regarding their “24hrs drop off” rental policy to return Enterprise’s vehicle and therefore I had to pay out of pocket because neither Service King/Enterprise would be held responsible for that miss-communication.Make sure if they give you any extra information than what is on the estimate or changes of completion/pick up dates, they are acknowledged on written and not just over a phone call!THEY WOULD NOT HAVE THE INTEGRITY TO HONOR THEIR MISTAKES.

They do excellent work and go beyond to meet your expectations. Would recommend to everyone

Got a repair done at this shop. Came to pick up my car with a significant gap between headlight and bumper which was present after the accident and other flimsy parts that supposedly got “repaired”. When I brought the concern to the employees they told me “it was like that before, you must have not noticed it”. Basically gaslighting me and saying I didn’t notice this huge gap (that you can plainly see just walking up to the car) when I’ve had this car and looked at it for 3+ years. One of them even laughed when he saw it walking up AND he was present when I explained the situation ahead of time at drop off. So he was privy to this information even more ahead of time. I found both employees at pick up to be rude and unprofessional.

This was my third time requiring auto body repair from Service King Woodbridge. Excellent service for the previous two times. The repaired areas were completely unnoticeable after the repairs. The third trip required rework a couple of times before I was satisfied which is why I gave a rating of 4 stars. However, the company representatives recognized the issues with the repairs as well when I pointed them out and assured me that they would be fixed. Ashley Fleming was the service representative that corresponded with me and she was very friendly and professional. She provided excellent business to customer interactions. She assured that I was satisfied with the service performed by Service King. In the end my car looked great.

Very bed please don’t go there

I side swiped the rear panel, they were efficient and kept me updated on the progress of my car being repaired. They took the time to explain all charges and items done to my car. Very professional.

Fabulous experience getting our truck repaired after a fender bender. Super quick work...faster than the estimate. And incredibly friendly and helpful staff!

Ms. Casey is an excellent provider of customer service and care! She was able to assess my surface damage to my vehicle, explain that they could take care of it by simply buffing the paint off, and that I would not need to process it as a claim through my insurance.I waited about 20 minutes- my car was back to looking beautiful with the buff and they even gave my girl a complementary wash...all FOR FREE!Service King is definitely gonna be my go to for any of these types of needs in the future!

THE STAFF ARE INCREDIBLY NICE AND HONEST, THEY COULD NOT GET MY VEHICLE DONE IN THE TIME I NEEDED IT BACK...THEY WERE VERY HONEST, GRACIOUS, KIND 10/10 THANK YOU SERVICE KING! Anthony

Service King did a fantastic job and very promptly. They communicated each step of the repair process.

Timely and wonderful service!! Great folks!!

While visiting the DC area from out of town I was in an unfortunate accident. The Woodbridge Service King team went above and beyond to keep me informed while my car was being repaired. Ms. Casey was fantastic to work with and created a positive experience out of a bad situation. I highly recommend this location.

The staff at Service King have been beyond helpful and friendly every time I have walked through their doors! Dealing with collisions and repairs can be a frustrating experience, but they strive to make it as easy as possible. Even three months after a bumper replacement they quickly got me in to resolve a faulty sensor issue with no hassle. The dealership wanted to charge $700 for it. Shawn Kang and Service King stand by their work, and I am thankful for their professionalism and genuine customer care.

Casey did an excellent job. Her customer service, patience, and execution were outstanding. She took care all additional issues with the car. She went above and beyond. Thank you for your quality service!

They did a beautiful job on my car. Couldnt ask for better.

Very nice staff! very quick service. brought my car in Monday morning and picked it up a day later. and the quality of work was great!!

I recently required the service and expertise of Service Kings Collision service and was greatly impressed by their professional customer service. They provided friendly, timely service and were personable and timely in their interactions. I especially appreciated the outstanding customer service from Customer Experience Representative Casey Lahey, who provided excellent, courteous counsel, information, and feedback. I would recommend their service.

I had to take my car for an estimation. I was told it will be ready after 2 hours. 6 hours later I called to find out whats going on, the shop was closed the 24 hours number had no answer I was told maybe they forgot to upload it!!!!! What kind of service is this?? I will never go back again.

Ashley is amazingly wonderful. I am currently at the Service King, I had an app to get some damage repaired on my car from a hit and run. I asked if she knew how long the repair would take. I didn’t really want to get a rental car. Ashley offered to come out to my car to look at the damage. There were some scratches and a minor dent. She said she could wipe the scratches away and if I was happy with it then I didn’t have to get the repair unless I wanted to. I didn’t want to.Ashley used this magic concoction to wipe away the scratches! It was amazing!! She saved me from having to pay $200!! She also did a once over on my car using that magic concoction to get rid of any other marks. She also got some gunk off of the drivers side floor area. Ashley did so without having to. I really appreciated her help and kindness. Go to Service King and maybe you will be lucky to have Ashley help you!! 😁👍🏾

Service was super nice....How ever...Customer lounge was old and dirty...

Casey was amazing she helped me from start to finish! She made me feel comfortable and helped me understand every step of the process and what my options were! My car came back looking like new and she went the extra mile by even shining up my headlights! Casey is an amazing asset to the Service King Woodbridge family and I recommend her if you need body work done she is the Best!

Receptionist unprofessional and rude, even another co-worker pointed it out and said no to be mean to customers. poor customer service and unprofessional.

I have used them more than once and work was excellent. If you are a GEICO customer it is a one stop process the adjuster goes their for the estimate and Enterprise meets you with the rental. As simple as simple gets saving loads of time. I give them 7 Stars but this app limits me to 5!

I worked with Ashley and she was great to work with. She was really sweet and very professional even with all the Covid restrictionists in place. I highly recommend her and service king.

The overall quality of service is excellent.

Very professional, efficient, courteous combine with excellentworkmanship.

I was refered to service king based on a prior car accident. Casey& Ashley were a great help. They were both very professional and made my experience one to remember. And Dajuran did a great job cleaning my car. They all went above and beyond to help me in every way possible. I definitely will be refering other people to this location. I had a great experience. Thank you all!!!

Great experience all around.

Really great shop. Everyone at the front desk was helpful and they even remembered me. I will be returning there next time someone bumps my bumper!

They were on top of things kept me update every step of my repairs the car went n the shop Dec 22 2020 and was ready for pick up dec 31 2020 they were very professional

Casey Lahey is awesome she help me and she was respectful and I recommend people to go to her sbe is awesome 👌 👏

The whole team is awesome and was always ready and available with our car questions. They never got annoyed when I called even though I did it daily to check on the status of the car. Overall great location to get your car repaired at!

Professional service. Keep you inforned and work is very good. If not satisfied will redo without any problems.

Courteous service. Very helpful.

I don’t understand why ratings are so low on here. This shop did great with my vehicle repair and services. The repairs were completed about 2 days faster than was estimated. The shop kept me very well informed on every step and had no problem with explaining everything they were doing and why. The customer service was phenomenal and the shop is very clean. I will for sure be using this location in the future if the need arises. Thanks Service King.

Casey was super nice. Gave me a whole new bumper and did it faster than expected!

Casey Lahey went above and beyond in the service of my vehicle. She was kind, courteous, and expeditious in returning my car to me. They even washed my vehicle! Thank you!

FABULOUS! AWESOME! OUTSTANDING! I cant say enough about this location. The staff is very friendly, welcoming and extremely sympathetic to what you go thru to get work completed to your vehicle. After the repairs were completed to my vehicle, no one could tell that I was in an accident. There were no delays!!! They delivered as promised. I highly recommend this shop.

By far the best repair shop I have ever used. My 2018 Lincoln MkKZ was returned to me in perfect condition. You would never know it had been damaged in a accident. My hat is off to Service King.

Actually I took my car to Service King to be repaired and it was my first time to visit that place. The service was good and the staff communicated very well and listened attentively to me. The stipulated time to finish repairing my car was 10 days. Suprisingly it was repaired in 5 days, and the staff even washed it. Through out process they updated me and also kept in contact with my insurance. Very pleased!

Excellent service! From to front desk to the management, just top notch professionals. And, they wont stop until you (the customer) are truly satisfied.Special thanks to Febe, Kristin, and Nick

Very professional front desk service, and theres an Enterprise rent a car in the building as well which makes for easy one stop shop

Fast, efficient and easy process to get my car fixed through Geico. Staff was very friendly and professional.

Very friendly staff and pleasant service, just took a while but the job was done right so I cant complain!

Service king did a wonderful job on my Nissan Altima. They are very professional. Great customer service. All of the employees are nice and helpful. My car looks great.

Someone hit me so their insurance recommended me to come here and they did not fix my car the first time. Not the second, not the third and not the forth! They’ve had my car for 3 weeks on to 4 of back and forth dropping it off cuz they couldn’t simply fix a minor accident and electrical issues. Now there sending my car to the BMW center to take care of the wiring issues which was never taken care of the first time round. They were trying to be nice to me with the whole situation but after a constant screw up on their ends, I couldn’t be nice anymore. I’ve also was sitting in the lounge to here other people had to drop their car off the second time cuz their mechanics don’t know what their doing. I never leave a review but this is SO OUTRAGEOUS. It was suppose to be a simple fix but I don’t understand WHY it’s taking this long. I still don’t have my car. Once the BMW center fixes their mistakes. I’m never coming back here. They were nice to offer me a $100 gift card for the rental but no amount of niceness can cover up the continues let down from them because they can’t fix my car. Trust me they are not my go to car place at all anyways.Please everyone avoid this place as much possible. Go somewhere else. I never had this issue with someone working on my car other than this company.I feel bad for leaving such a horrible review but I want people to save their time and money because my time was wasted so much while they get paid to have my car be sit there. They take too long to be proactive when it comes to finding solutions to fix a car. I’ve never heard someone tell me they had to send my car somewhere else to get it fixed.

This morning I contacted Service King and spoke to a lady named Evelyn. She was very polite and she answered my questions. She provided me with a number to schedule an appointment but because the 866 number wasnt working I called back. She answered again and was able to assist me which I really appreciated especially since I had issues in the past with Service King. I appreciate Evelyn going above and beyond what she had to do and I look forward to working with Service King. Thanks Evelyn.

John spent a good deal of time with me explaining the work that would be done, as well as how take better care of my paint overall. The work was completed quickly and it looks good.

I DO NOT RECOMMEND. They repaired my front bumper and it still does not hang properly as you can see the brackets holding the bumper on the passenger side. On my first visit, the bumper was repaired by a technician who was not wearing his glasses and missed some damage that should have been repaired by another estimate. It wasnt until my third trip back that they noticed the previous damage not repaired on the driver side (a rusted part). I got that rectified by going to the original repair shop, but when the bumper still didnt hang right, they claim they had to contact the insurance company to pay for another bumper. That was in August 2016, not it is October 17. I have to wonder how you can tell if a part is an authentic bumper for my Kia and not a knock off. Unfortunately, the people at Service King could not determine where they purchased the bumper. Ill have to go to a different body shop to determine the reason for the bumper not hanging properly and pay out of pocket to fix. I do not recommend unless you like getting the run-around or waiting months to get a response.

This collison center is the worse place Ive ever encountered with customer service. It is very disrespectful for the front desk receptionist to put me on hold for over 13 minutes and then hang up on my phone call, I call back again and they automatically transfer me to an unknown person I was originally suppose to speak with mike but the receptionist was very disrespectful in treating the customer to service I am paying for. This is absolutely unacceptable and unprofessional, I would not recommend this to ANYONE who would like top notch customer service. Overall this is a bad company and does not care about the customer. Doesn’t even deserve one star.

Receptionist didn’t seem to care or be on top of things. I came here bc this is where my insurance said I could go. I went with it so I wouldn’t have to go out and look for a place, wrong call! I left my truck over night, left my keys in the drop box, and they forgot it was there and didn’t notice until I called to check in on my truck. The “preliminary” inspection was done two days after the drop off date I had scheduled with them. I ending up taking it to another collision repair shop. They were a huge inconvenience & waste of time.

I ended up to this place after an accident and I had to tow my car here. I just got my car back and im somewhat satisfied with the repair.but the first thing I want to say is that they have a one hell of disrespectful and arrogant front desk staff. Second, they will promise you a false due date and when you get there, youll find out that your car is not ready. I hope I do not have to step a foot at there door again. Very unsatisfied.

Worst experience.1. They added additional damages to my car and after I got my car back, my blackbox memory chip stopped working.2. The service advisor Mike Reategui and the general manager Nicholas Amato were rude and condescending to us. Is it because were Asians who cant speak English fluently? Mike never returned our call for over 2 weeks and Nicholas kept sending his assistant manager to communicate with us when he was in the office. He came out after more than 30 mins. When he came out, he didnt listen to us and kept cutting us off while we were talking.***Overall, these two people should not talk or act to customers the way they do. They lack the proper attitude and work ethic to be able to interact with customers respectfully.

Cant praise the customer service of this body shop enough. We had gotten into an accident while traveling back home to FL so we had to go by our insurance recommendations for repairs and were very pleased with the service especially since we had to do everything remotely from Florida. They kept us apprised of the daily progress via text messages. They even went above and beyond by opening after hours on a Saturday when my husband missed his early morning flight up to pick up the car.

After my accident, Service King got my vehicle repaired quicker than they anticipated (3 days early) and kept me fully informed on what was going on during the entire process. I would absolutely recommend them to anyone needing repairs done.

A lady hit my car and her insurance company arranged for Service King to fix my car (somewhat minor rear bumper damage). I saw the reviews and was initially very nervous about dealing with the staff and about the care for my car (2016 Jeep Grand Cherokee).Dropping my car off was a breeze. Yes, the front ladies could sit there with a smile on their faces all day but I wouldnt so I cant fault them on that. They have Enterprise there who handled providing me the rental car and he was very friendly. I had a slight 5 minute wait to talk to my estimator who explained everything thoroughly about what they were going to fix on the car.I recieved emails and text messages every step of the way regarding my car. It was delayed a day beyond what was estimated because they were provided the wrong taillight. However, I never had to call for a status because Eblin (sp?) had already told me the issue.Michael Reategui showed my car afterwards and he too, was friendly and personable and didnt rush me while I inspected my car to ensure it was to my liking. Everything is fine and Im glad to have my baby back!

So little background I have been driving for 12 year no accidents no tickets for bad driving or stupid driving like DUI. First time I get into something I’m sitting in traffic waiting at stop sign a motorcycle going 30-40 mph hits the medium and crashed into our side of our car. Our insurance company suggest this place because they have contract with shop. When being told this I though the shop was good being on this list of affiliated repair shops. Now fast forward four months and my car is still having problems still not fixed because they keep trying to rush my fix for what reason I don’t know. I would never ever come back to this location or this company I understand they have many other establishments. I have called the company headquarters and they assured me their people would be on it and all these people would make sure it’s good. Yet it did not happen four months still nothing for a door replacement. Garbage establishment horrible communication horrible customer service relations then even worse when this became a bigger problem. Would like to give negative stars but not an option get on it google.

Very easy experience from beginning to end working through insurance company. I was happy with the quality of work.

Very good job, good service and Casey was very helpful and nice.

I went to this location specifically because I heard good things about it in the past but that was FAR from the actual experience. The service part I had no issues but as far as customer service I get better treatment from mcds. Never have a had a receptionist not acknowledge me as a customer by just pointing her finger. Kristin the front desk person apparently has too many things to handle and is VERY overwhelmed because since she said NEXT you could tell she was frustrated. Just whole energy about her seemed like I was a bother or I was making her feel inconvenienced. There’s plenty of other places I can take my vehicle but I chose this place out of proximity, but the lack of customer service really takes away from even the decent job on my car. Not to mention the other staff member Febe wasn’t much help in the way of making me feel welcomed. I won’t be returning. Staff make or break a business for me and after my experience her I certainly won’t be returning. Thanks Kristin and Febe. Well done !

Staff was nice, but I thought it was odd that after my car crash they didnt check my alignment. They rushed me out the door with all of the body details that were fixed, but they never looked into the BRAKES or ALIGNMENT. Thats the first thing I want looked at!

They have good customer service; I was kept up to date on the expected completion date and whether and parts needed were going to hold up the repair process. The work and timeline are acceptable.

STAY AWAY! Theses people are rude! I just needed a simple dent fixed and they told me initially 2 weeks. A week later they called and told me that they needed another estimate that it may be several thousands more! What a rip off!

I came to this shop 5 days ago... Now, Im told that my car would be finished by October 19, 2015.. I had to call each day to get updates on when and How long the job would take! Im just having my hood painted on a 2005 Cadillac Sts. When asked about replacing my headlights... I was given an estimate of over $2000 just for that!!! This place is some gabage and I will report them to the BBB tomorrow!!

Service King Collision repaired my truck after it was banged up at the airport economy parking lot. Very friendly and professional customer service and outstanding repair work. They even helped arrange for a replacement truck with the insurance company while I was waiting. Repairs were finished several days earlier than estimated.

I was happy with the quality of work they did on fixing my car but the younger female receptionist is very rude. Ive come into this business twice and both times she has been rude. She was on her cellphone while a customer was waiting in front of her. When I walked into the shop she help her finger up at me while she was on the phone. Thats beyond rude no matter where you go.It comes off like because Im not Hispanic, my money or time isnt as good as someone who is.I dont know her name and I dont care to know her name but where I come from you show all people respect no matter the color of their skin.

Got my car fixed from these guys it became worst then what it was before now every time I go back to get my car repair done properly they make up new stories and the manager disappears for almost an hour while I was waiting for him in the waiting room

This is one of the worst places you can take your car to. It’s been three weeks and I still don’t have my car. This is something very minor and they can’t seem to hand over the car. The staff seem to not care about their job and they send you to voicemail if you call and ask about the status of your car. 👎🏼

Car looks great but it came back with blown fuses an broke tail light probe. Thats an extra 235 right there.

Great overall experience. And didnt hurt that Evelyn is a cutie.

Ive taken my car here twice and they took longer than expected, AND returned it more damaged than it went in.

The body work is Great the communication isnt from the receptionist isnt good at all

Great service!

My car looks good as new again

Left there with more problems than the car came with, I ended up having to pay to fix the door handle ($550) that they broke. Only 1 star because its the lowest rating possible.

Awesome work!..My car has never driven better. Drives like new again.Thank you Service King.Great service, Great Management

Polite employees. But its clear who they work for.

I was happy very friendly ...

Have been here when it was Professional Collision Center. They did great work on my vehicle.

Very unprofessional staff, receptionist looked like she didnt want to be there. Driver who towed the car was quite rude as well and he lost the keys to my car. Manager didnt seem to have a grasp on his staff. Would not recommend this location.

Poor management.

Terrible service I waited 30 minutes when I had made an appointment for an estimate.. will not be coming here anymore.

They were great!!!

Good customer service.

Receptionist was helpful

Wife and I both commented that we have never had an easier time when dealing with car repair. We received daily updates via email on the status of the repair, and the car was ready early. The facility was clean, the staff was professional, and they exceeded out expectations.