SO UNPROFESSIONAL. I brought my niece in for a hair cut. I asked if they happened to have any availability within the next 30 minutes since we had an appointment at another location for 4pm but were just checking if we could get in somewhere else sooner. There were two associates. One was an African American and the other a Caucasian. The Ethnic woman addressed us stating it would not be that long and her associate could take care of us. Once her associate was done with two other children and their guardian she asked if all we wanted was a cut. I stated yes, that my niece was looking for a specific cut and we’d like to show her photos to make sure it was something she could do. The older white lady then stated she could do it but it looked like my nieces hair was tangled. I stated “not really, its just dry and needs a wash…” She then said to give her a minute while she cleaned up her station. I guided my two nieces who were with me to have a seat and wait. While cleaning up she proceeds to complain loud enough to her co worker that we can hear her about my nieces hair. Stating she doesn’t even know why she said yes. At this point I was just so shocked at how unprofessional and rude she was that I really thought maybe she’s talking about a previous client or something? She can’t be that biased towards ethnic hair?! Nope. She calls my niece over and I go with her and she’s being so rude while throwing the hair cape thing that I stop her and tell her “you know what we will just go somewhere else.” I did not want her touching my niece with that much dislike aimed at a 12 year old child! She proceeds to say thank you! Sorry. We responded by pointing out no she was NOT sorry because she clearly had no problem making a kid feel bad for having curly hair and clearly just didn’t want to do her JOB of washing, detangling, and cutting hair. Stay FAR away from this business. Horrible.

I just moved to the area and got a fresh haircut here. I never expect much from Supercuts considering the low price, but Kelly was incredible. She is kind, welcoming, and clearly puts a lot of care into work. She also gave great advice about products and styling for my specific hair type. I will definitely be coming back!

I asked for a few inches of dead ends cut off if my daughters long hair, no big deal, right? WRONG. This is what we got. I didnt get to see her doing it as i was having my hair at the same time. It dried and I saw this after they were already closed. If youre thinking about going here, DONT!!!

Cut my bangs way too short and uneven…don’t go here. No matter what you do😬

I had a bad haircut a few months ago (not here) and Andy fixed it for me today and evened it all out. I have very curly hair so while it can be forgiving, it can also be really difficult to fix once it is cut wrong. Looks and feels so much better now! Thank you thank you! Highly recommend Andy!

Got highlights and a haircut but the color did not show at all and my hair is messed up.

I love the way they cut my hair

Always a good experience here. They are consistent.

I did an appoitment for my daughter and waited more than 3 hours, tve Lady was doing my daughter hair and stop from doing my daughter hair and begin to do somebody else that just came. I was Watling outside and ask her how Long more and she said that i need to undestand she is alone. Understand that she stop working with my daughter to do somebody else? Not etical, no fair. Too much Waiting. No coming back anymore.

Very happy with my pedicure and my thenician

Supercuts Lake Mary is open and practicing safe social distancing! We are the best so come in and get your Christmas gorgeous on!

This lady cut most of my hair off when all I wanted was a trim! I was not weak my glasses so I didn’t know how much she cut until it was over and I literally had a panic attack when I saw my hair would not recommend!

The white older blonde lady gave me a haircut . Not only did she shave my face dry so roughly with no warm towel first or ANY shave cream .she also left me a burn mark on the back of my neck she was so rough and very rude . I even told her twice it was hurting . Will never come back here

I went to this place because all other places were either closed or fully booked. They dont care about what you want, you ask for something and you will get a different result, more or so because they want to rush your haircut to get to the next customer. When i got home and examined my haircut with a mirror, the back of my head was incredibly uneven, my sides too, i had to correct it myself. i definitely wont come back here, i regret coming here, save your money.

This location The new management the new manager Karen is wonderful very friendly very accommodating just a joy to sit and talk to. Waiting for a haircut and she chose Zoe to cut my hair she is freaking awesome. We talked we laughed we got to know each other very professional very friendly just an awesome woman. I believe this is the best experience that Ive had this location probably ever!!!!I will continue to visit the store and my new stylist is Zoe!!! Welcome to Florida young lady enjoy your stay I see much much success for you and your future with Supercuts. Thank you for the awesome haircut and my new purple strands ☺️☺️☺️☺️

I have been taking my boys here for years. Patricia is so friendly and does an amazing job! I feel at ease with her giving my boys haircuts and the haircuts were perfect !

Zoe did an awesome job cutting my hair, wasn’t sure what I wanted but she made it look good! It’s a really laid back and enjoyable atmosphere. Definitely recommend getting your hair cut at Supercuts!

Update: her name is Karen.Update 2: Karen called to apologize to me. I felt it was sincere. Although it does not make what she did ok, she does recognize her mistakes.I dont know of this lady was racist or what. White lady, blonde hair, processed or colored blonde, not natural, damaged at the ends. I didnt get her name. I went in with my boyfriend to get him a cut. She seemed nice at 1st and then i said it was too cold and was going to the car to wait which she replied maybe you should put on more clothes?Fine, whatever. Sly remark, but whatever. Im waiting in the car. Only problem? I have the reference photo. She walks out demanding my phone (mind you, Im in the car windows up) Im like huh? What? She bangs on my car window demanding my phone. I roll the window down and say excuse me, what? Gimme the phone confused i say what again and she just repeats herself. I asked what for she said the photo, I said i would send it directly to him Im not giving you my phone.She rolled her eyes, said whatever and walked back inside. It was obvious she didnt want my boyfriend to come out because she knew she would loose that sale.Little to my knowledge she asked my boyfriend you let your girlfriend walk out of the house like that? (Im in a sports bra and shorts. This store is in FL... Need i say more?) She continued to be rude to him throughout the cut while at the same time asking if he wants upgrades.The most basic cut, no shampoo, no hot towel, extra attitude was $19. Looks fine. Luckily after her 37 years of hair cutting experience she was able to do an ok cut without messing it up. Sad that she couldnt keep her opinions and personal views to herself when providing a service.Oh, Im hispanic and my boyfriend is white. She was nice to him when we 1st walked in and i got nothing but nasty remarks and rudeness from her each encounter. Which is why i started this with idk if she is racist or what. I would seek to contact corporate if only I had gotten her name. Photos are reference vs result.

Nice hair cut, Stylist is very friendly, Well Appreciated for her work

Zoe did an amazing job on my hair! It’s hard for me to find people I trust with my hair but it’s been almost a year since I’ve gotten it done and at 33 weeks pregnant I just wanted to sit back relax and get pampered. She definitely went out of her way. I explained what I wanted and she made it happen. She even took time to add some curl to my hair which is something I never get done. I’m extremely impressed with her work and will definitely be going back to see her!

I was in and out and thrilled with my new haircut. My stylist was super personable. Been coming here since I moved back... About 10 years I think.

The staff was very friendly. Nina did a great job on my hair. Very happy I found this salon.

Zoe did an awesome job on my hair. Ill definitely be back when i have more time to have color and whatnot done. Thank you for doing such a great job

Yvonne and Zoe are freaking awesome at this location! I’ve never had such a good time getting my hair cut before. Thanks guys for a great looking haircut and brightening my day!

Zoe did a really great job with my daughters shampoo and layered hair cut!She also gave me a good clean up as well. Friendly and professional. Two thumbs up here!! Thankyou

Worst experience in 20 years. Thats how long Ive been going to the same store, the staff changes but the service was always consistent. Today I called ahead, lady said she had one in the chair and nothing afterwards. 3 of us appear 5 minutes later, confirm that she was who we spoke to and what was said. An HOUR later a couple comes in and says they have an appt in 10minutes and the stylist looks at my family as if we had just appeared out if nowhere. Well your not on my list..... She said if wed care to wait another hour she could squeeze us in. 20 years repeat business gone through an act of senility.I would put zero stars but it wont post.

Staff here has always been very friendly, especially Nina she did a great job!

Fast inn and out super quick

Diane is Awesome. Walked in with crazy hair. Look at Diane and said fix me.lol She did and Ilook Wonderful! See you before Jersey bound.

I took both my grandsons to get hair cuts before they returned to school. Wanted to cry when I left the shop. Joan and Karen did a terrable job on the boys hair. Im so angry for them right now. Thank God they are young enough not to care about their. hair right now or I would never hear the end of it. Sorry boys I will never take you back there again.

Every time I go here its always a good time. The ladys there are very nice and easy to talk to, Nina especially was very professional and knowledgeable when it came to cutting my hair!

Handeling Covid amazingly, sanitary, distancing, sweet! Nina was amazing :)

Its a good place, but sometimes the workers get lazy and dont do well

I have been going to this Supercuts for over 15 years - all the way back when they were over by full sail. I love the fact that I can call ahead the staff is always friendly the place is always clean and I end up leaving what the haircut that I like every time. My only friendly criticism is it would be nice if they offered to trim your eyebrows when they cut your hair like several other salons do.

Mina customer service and her personality its above excellent

I dont have the option of posting negative stars but I wish I could. I had just one request for my cut- keep one ear covered. Waited MONTHS for my hair to grow out, showed a picture of what I wanted, and REPEATEDLY reminded her to keep one ear covered. Well, guess what? She chopped everything off, with my ear exposed. It looked nothing like the picture. And then had the gall to say that it wasnt too bad. . I hold myself responsible as you get what you pay for. I thought I could get away with it because it was such a simplistic haircut. I didnt notice at first- but out of the 6 chairs, only 3 had stylists - the rest were vacant. Thats like a big restaurant with one table filled on a Saturday night. Beware!!

Not really that great of a hair cut. Looked good when I left when home and showered and one of the haorcutters missed a good inch of hair on my right side. Its not noticeable due to how I have my hair but if I changed it you could seriously tell. Right side of my head hair hair that was 4 in and the left was like 2 1/2 In long.

On my last visit, Zoe had cut my hair, did a great job. Very personable.

I never returning. Had a bad experience...... the lady kept dropping the blow blow-dryer on my head when, she was drying my hair. I got sensitive skin, when, i got home my head kept bothering me but, the lady did apologize but, if she has problems in her hands/fingers she should of taken the day off or been careful. I not scared to return just worried it could happen, again. My parents werent happy but, it alrite.

Thank you Zoe for the awesome hair cut me and my son will be back

Safe and a great cut

I came here to get my haircut with my boyfriend his haircut was wonderful the only reason I’m giving this place two stars is because his haircut turned out well and mine was fixed by the store manager. I have long hair and went in for a TRIM instead I got a lopsided tail. The woman rushed my haircut and it looked awful. I was about to leave for an important trip too. I was late for work because after I saw it the next morning I had to go in for them to fix it. compleatly ruined my day and I lost 4+ inches of length. To top it off the woman who ruined my hair had the audacity to give me a $2 off coupon for my next haircut.... luckily the store manager handled it much more professionally and returned my money back to me.

Do not go to this place. The young girl there DOES NOT know how to cut hair. My hair looks horrible and she cut it way to short, and I just want to cry. I told her exactly how I wanted it and I walked out looking worse then I came in. All I told her is that I want my hair cut even and she chopped off all my hair. After telling her she didnt do a good job and that it wasnt even and thats too short. She stated well thats what you asked for I told her all I wanted was for her to cut it even and just to trim it. She was very rude! Dont go there its not worth it. They dont know how to cut a simple hair hair cut. Wow I am shocked. it should not be called super cuts when they dont how cut a simple hair cut!!!!SAVE YOUR MONEY AND TIME DONT GO THERE!!!!

They are great people almost always get my hair just right. I have only had a couple times where I was not 100% happy with my hair. Their color is great too!

Yvonne delivered the perfect hair cut. Looking forward to next visit!

Mari did a fabulous job. I love it. 4-6 inches off.

I had to ask the person at the front desk to put her mask on. She gave me attitude about it and then said she walks around the store without it all the time. We left.

The customer service is good and the cuts are fine. Its also slow whenever we go. I highly dislike though the dirtyness. It seems that the ladies have much time available because we often find them sitting to talk and so it looks like time is available to clean the place. There were small piles of hair in the waiting area and a lot of hair around the seat cushions. I would give 5 stars if it were cleaned regularly. We have begun going there since they take competitor coupons and its nearby. No improvement though with cleaning.

Every time I go here I have a great haircut the finished product is either exactly or better than what I wanted. And customer service has always been amazing.

Described what I wanted, basically did her own version. Said multiple times what I wanted, continued to do her own thing. Then asks if I like it? Of course I dont

Just had* some guidelines on what I wanted and let them do their thing, pleasantly satisfied.

Excellent location easy access, in and out quickly.. great customer service...

Gave a good haircut

I only get my hair cut at this location, they are the ONLY ones who can cut my curls to perfection.

Worst haircut that I have ever gotten. I asked for inch to be cut and layer it afterwards. Completely disregarded what I asked. And chopped way too much off and left my whole hair uneven. I’m so disappointed and pissed off.

Ive never gotten a haircut here, but I used to go in for a brow wax once every other week. IThey usually do a good job, but I stopped going after what happened this last time. The guy who waxed my eyebrows did it so quickly and with so little attention to detail that when I got home I realized there was still a lot of wax left behind. He spent maybe 30 seconds on my brows (not exaggerating), and went so fast that I started getting nervous. It took me over an hour to slowly pick it out of my eyebrows and off my skin at home. Then I had to go back and pluck because he missed most of the hair. Skin was more than a bit irritated. An employee also kind of insulted me once and it actually really hurt my feelings, so that always stuck with me whenever I would go back there.

Parker was the best friendly and excellent stylist best hair cut

This has to be the worst place to cut your hair. They all claim to have gone to school for it..yeah okay let me tell you. All i asked was for a simple 1,2 fade with a trim on top. This lady left a bald spot on the right side of my head, and coudnt keep the back of my head evened out. She didnt know how to make a simple fade. Thats bad. I will NEVER go back to this place again. (It was the young lady)

Good job

I asked for a wall. And got nothing close to it... how can you mess it up

I went inside 45 mins before closing, and nobody around to help or anything. No explanation or anything. I stood there for a few minutes when them standing in back ignoring me. Plenty of competition around, last time going to Super cuts.

Just got my hair cut. I mean its a simple cut but I thought she did great!

The lady who did my hair did an okay job, dont have complaints there, my issue was the welts on my neck which I hadnt noticed until I had touched my neck, which are in the areas the clippers/razor/whatever you call it had been

Excellent staff and great hair cuts!

Diane and everyone in here are all amazing!

Great service

Never going back friendly staff but they don’t know how to cut hair she left my daughters hair uneven 😭 never again!

My cut was uneven and my hairdresser was very rude about asking for tips.

Bridget is the Best! :)

Just got a haircut from the guy that works there and my hair is all messed up. Dont cut your hair with him.

I have taken the kids to get their hair cut here a couple of times.

By far the most dissapointing haircut i have ever gotten.

Ok go early

Nice and quick haircuts, quick service.

Good service

I like the job this place does, but I hope they modernize the checkout a little bit more.

My barber shop cost 1/2 as muchNo waiting....but wow...18$!!!???

Great cuts every time!!!

Nice work...

Good

Yvonne is great

Great staff

Ruined my hair!

Excellent value

Great haircut

See Karen

Friendly staff

Good attention