Full Disclosure I worked for this company for almost 8 years. Now I had a need for their service to remove carpet and pad to ready for new to be put down. Three guys showed up and were done in an hour. I appreciate them getting done so quickly and efficiently

Will came to our house and has been nothing but professional. He was always on time. I will definitely use this company again just based on him

Wow! Jeff and Alberto came out to our house late in the evening after our washing machine flooded the house. They were so professional and really knew their stuff. It really made me feel at ease to have such knowledgable professionals helping us out, and I’m so impressed that they came out after hours! It meant so much to us to know that everything was under control during such a stressful time.

Servepro came in and cleaned my HVAC ducts and vents. They did an amazing job. Would definitely use again!

Recently my home was flooded by a bursted water line. I called ServPro and they arrived within a couple hours and began the cleanup and drying out process. Their field tech, Will was very knowledgeable and professional. Robyn was sure to keep me updated a couple times a day on the progress and the overall process. They even came out when the ins adjuster came for his inspection. Without ServPro I don’t think this whole process would have gone as easily as it did. HIGHLY recommended.

The ServPro team was great to work with. They were on time, prompt in providing an estimate, professional in their follow ups (without being pushy), and extremely thorough when it came to completing the job. When there were questions about a specific area of the job we looked at the problem together and they proposed win/ win solutions. Overall, extremely satisfied customer and would definitely use them again and would highly recommend.

I highly recommend, and have a tremendous amount of gratitude for the SERVPRO West team. Michael, Jeff and their team of professionals helped us during a difficult time, cleaning up after smoke damage to the first floor of our home. To start, they were available very quickly to perform an evaluation late on a Friday afternoon to determine if we should stay in our house over the weekend. The recommendation to not stay in the house allowed our insurance company to relocate us to a local hotel, which saved us a great deal of time and anguish.They then worked closely with our insurance agent before proceeding with cleaning to ensure that their services would be covered by insurance. The team efficiently cleaned all rooms on the first floor from floor to ceiling, determined what food in our pantry was still good and itemized food that had to be thrown away but was reimbursable by insurance. They cleaned our upholstery and rugs, cleaned out our cabinets and bookshelves, and handled everything with care. They even handled additional off-site cleaning for musical instruments and equipment.As important as their professionalism was, the SERVPRO West team was also very comforting to our family and reassured us that they would get everything back to normal as quickly as possible. In addition, the SERVPRO cleaning method and products really work, as we have had no lingering smoke smells or damage. All in all, it was a great experience during a difficult time, in large part thanks to the professional team at SERVPRO West!

I would highly recommend SERVPRO of West Forsyth. Last year on Easter Sunday I thought it would be the perfect day to hose off the lawn furniture for the spring. While the weather that day was warm, I didn’t realize that the cold winter had cracked one of my pipes. After I finished with the furniture, I came into my finished basement to find water pouring out of the ceiling. SERVPRO West Forsyth was our second call (after our insurance agent) and the call was returned promptly. They then had a team to our house that same day (did I mention it was Easter Sunday??) and the team immediately got to work. After a few days of methodically drying out and some repair work, they had our basement looking as though nothing had ever happened. I can’t thank the team enough for the professional and thorough work they did for us.

After experiencing the affects of a water leak in my kitchen, my wife and I called on ServPro to help. They were incredibly kind, responsive and professional in their work. Thanks to them, the damage was quickly minimized and we were able to take the next steps to reconstruct our kitchen. Great job.

I would not bother even calling this guy wasted 4 days didnt do anything at all TOTAL WASTE OF TIME!Response, not wasting my time again talking to you. If you would have been a professional to begin with my one star review wouldnt be here.... Yes you know who I am.

I highly recommend ServPro to anyone. My mother had a pipe to break and her entire condo flooded within a few hours. ServPro came out within an hour and got right to work. The employees were very genuine, professional, caring and friendly. They put my Mom as well as myself at ease and answered all of our questions and concerns. I would not give my business to anyone else but ServPro. Such a wonderful company to use.

Ed and the team have great integrity and take good care of individuals in a crisis. They care about the community, the residents and business owners and show it by going above and beyond for their clients. House fires, water damage, Storm damage can be a trying experience and the experienced team at Servpro goes out of their way to make it like it never even happened. Happy to refer Ed and the team because of their customer care.

As a local insurance agent, I rely on the services of Servpro of WF to handle the needs of my clients during very challenging times. They have always taken great care in putting the needs of my customers first and go to great lengths to make sure they are communicating clearly with them during this difficult time. I truly value our relationship and feel good knowing that my clients will be well served when a claim arises. Reliable, honest, and professional. Highly recommended.

Had some water damage which ServPro mitigated at Christmas time. Being new to the area, I didn’t know who to contact. My insurance adjuster mentioned Servpro. I worked with numerous members of the Servpro team and their partners. They were all very quick to respond to my needs and, most importantly, there were no surprises. The work was completed as scheduled and to my satisfaction. The end result was better than I could have hoped for!

This July my husband and I came home from vacation to our spare bedroom ceiling on the floor of our home which we had just accepted an offer for sale on! To say the least we were stressed to the max wondering what in the world we were going to do with a pending closing and water pouring from the ceiling. I called the guys at Servpro and within a couple of hours they were at our house and cleaning up for us. Not only were we able to get everything cleaned up & repaired quickly we were able to close on the house on time. I cant thank them enough for coming in and taking the stress off of us. I highly recommend using Servpro they will make the process 100% easier.

Servpro did a great job cleaning water and mildew out of a basement on a rental property for us. The price was fair and the workers were prompt, courteous and thorough.I would highly recommend them for any type of cleanup or renovation job.

As an insurance agent, SERVPRO of West Forsyth County is always my first call when my insured calls with a water, smoke, or other claim needing immediate assistance making their home livable again! They never disappoint!

Terry and Mitchell came out to clean up a basement bathroom and adjoining room after I had a backup in the shower and LOTS of sewage flooding both rooms. Not only did they clean and disinfect, but tested to see where I may have mold problems in the future. They were very considerate and professional, and I would recommend them for any kind of job like this.

Weve called upon ServPro twice - once for a water damage problem and the second for a mold situation. On both occasions, Jeff and the team at Servpro were professional, helpful, knowledgeable, and efficient in addressing the issues and restoring our home back to its proper state. We wholeheartedly recommend this team of experts to anyone who needs assistance with water damage or mold mitigation and the restoration of the areas effected. They are the absolute best in the business!

Servpro has repaired the homes of some of my clients for insurance claims and theyve always done a fantastic job. Ed Dean is the consummate professional when facilitating disaster repair.

I had a house fire I on October 29, 2018 - They lied from the beginning- The owner did not have license to do my job - got a contractor to sign on Feb 13, 2019 so he could work under his license. Renovation costs $181,000. This is the worst company I have ever seen -they do not know how to set priorities! Move in date was 5/21/19 and pulled workers off my job- Bullied me to pay him July 31,2019 the final payment when 2 items were not completed- I am a disabled, older adult, diagnosed with breast cancer in May of this year -owner let all my belongings be brought into house that cabinets had sawdust in-,no shelves and clothes racks in closets, no curtain. Hardwire up, no doorknob on Bathroom door, and no railing on the 13 steps going to my den down stairs ! I could go on for long time !! Do Not RECOMMEND!

Our issue began on a Sunday night in mid-August, when I woke up at 1:00 am and abruptly realized that we had a main water line break. Turning off the main shutoff wasn’t any help, as the break was before my main shutoff, and was in the middle of my wall. By the time I got it turned off at the street, we had 80% of our lower level standing in water. I was given a couple of companies by my Insurance, and just happened to pick Servpro – which I am now glad that I did! Early Monday Morning, Michael Watson, Jeff Williams and crew were at the house ready to start the mitigation process. The sheer amount of water caused the mitigation process to go longer than expected, so, for the better part of a week, I had numerous fans and dehumidifiers going 24/7. The Team’s knowledge allowed them to understand that the process needed to continue until all areas were dry. The team was extremely knowledgeable and professional. Being somewhat new to North Carolina, I am not familiar with any contractors in the area, so I opted to hire Servpro to be my restoration company as well. There were a few little hiccups along the way, but probably more misunderstandings than anything. The main goal was to have my house put back together as good, or better than it was, and that goal was ultimately accomplished. With Servpro leading the way, they had Ward Interior as the painting company. They couldn’t have made a better decision – Chris, Brian, Greg were awesome to work with, very professional, and probably some of the best at what they do! I couldn’t have been more pleased. Servpro then had Got You Floored for my flooring needs. Again, the crew was extremely professional, and a shout out to Anthony and crew. I didn’t get to know them as well as my painters, as they were able to re-floor my entire lower level in about 2 days. Awesome quality work, and much appreciated. From mitigation through estimating and finally restoration, Jeff Meadows, and his team, as well as the 2 other companies contracted out, it was nice to not have to worry about things, and have faith they would get done. Thanks again to all of the crews involved! I hope I never have the need again, but if so – I wouldn’t hesitate to go the same route.

I used this servpro franchise for a mold mitigation in my bathroom at my house. After paying over 5000 dollars for this job which I feel was way overpriced. Back was against the wall it was a rental and I had a tenant who was requesting I have a professional take care of the mold. Let me tell you that is far from what I received the team showed up late and was very disorganized and I feel as I was tricked into thinking I had professionals in my home. After the job was completed I was assured mold was taken care of an I had no worries. Here it is a little time later and Im back with the same issues this time I opted to use other professionals not these jokers and after they had removed my vanity and floor as well as toilet I will now have to get my subfloor replaced. With a well thought out statement I would love to say thank you to servpro of west Forsyth for cutting corners and delivering sub par work. I would also like to thank ed dean for selling false expectations and Mike for the prices higher that giraffe tatas. My tenants familys lungs appreciate it.

Servpro is great! They are speedy, dependable, and do great work. I will continue to be a customer and recommend them to those that (sometimes unfortunately) need their restoration services.

Just finished my 2nd piece of Business with Servpro of West Forsyth. Ed Dean is awesome! The technicians he sent to my home are very capable and I am extremely comfortable with them in my home. The accounting/bookkeeping staff made the insurance claim process easy peasy. Thanks everyone! Nick J. and Tara B.

Great place, those guys work hard to get your problems fixed