These guys are incredible. I am a new first-time homeowner and wanted to have my furnace checked out before heating season. Two technicians came out for a heater tune-up and stayed far longer than I would have expected in order to check out my system, answer all of my and my father’s questions, and make additional referrals. They were extremely professional and I got to use a coupon I had received as well. Extremely happy I went with this company versus another that has extensive advertising in this area. You have two new customers - Highly recommend.

Service guy told me I need a new system. My gas heater is 7 years old. I dont think so. He basically threatened to have my heater disconnected. Charged me $300. For doing nothing and saying it probably still wont work. 40 years as a home owner. Worst experience ever!!!

We have been very pleased with Harp in the servicing of our boiler and AC units. They are very responsive and always professional. Recently technician Mike did a great job on our AC maintenance.

Harp is a great company that can address any customer dissatisfaction and /or complaint. I was very happy with their problem resolution. Technician Rick was great, he listened, explained to the highest level of customer satisfaction. He explain the price without any surprises and resolved my AC issues. Since now on I hope he will be always dispatched to my AC/heat repairs/maintenance needs. I am looking forward to the long term business relationship with Harp . Thank you

I have been a customer of harp since 2007 and always received excellent service from the moment they installed my a/c to this summers check up. i highly recommend harp home services. always a 10 out of 10.

Following my review below, a HARP PR person promptly reached out. Going back to their own data, they acknowledged that there was an issue, apologized, and offered to issue a refund. Their initiatives towards achieving customer satisfaction definitely count as good practice. I am therefore changing my rating from 4 to 5 stars.----------------------------------Original review (4 stars)Scheduling was a bit of a mess resulting in a delay. Other than that, routine maintenance went smoothly. The technician was kind and accommodating.

We awoke to water dripping from the upstairs bathroom and soaking the one downstairs. Emergency call to HARP at 7:00 a.m. got us a visit from Chris at 10:00 a.m. He was done by noon, and his work was excellent. Very satisfied customer!!

My service experts were professional, kind and helped me figure out what would be best for me and my family. The job was too big for HARP, but I appreciate their willingness to talk me through what needs to happen, so I could move forward with as much knowledge as possible. I will certainly use HARP in the future for more basic plumbing or HVAC needs.

Finding a good technician is no easy task, so I just want it to be known that if you choose HARP, always request Zack or Matt for service because not all technicians are created equal. Im big on customer service, quality, and competence and these two gentleman (Zack & Matt) possess all of them. They are both very well rounded technicians and even better human-beings. They take pride in what they do and it clearly shows. For example, my boiler was acting up and Zack never gave up on it until the problem was fixed, unlike many of the technicians who came prior and tried their hand it. And Matt, he noticed issues that actually needed attention and he took care of them without hesitation, which many other technicians have simply ignored.As for the company (HARP) specifically, some areas for improvement that I have found are their lack of in stock parts at times which requires weeks sometimes to receive. And giving the customer an update and letting them know the status of the parts estimated time of arrival would be appreciated. Furthermore, their phone system is a crapshoot because there are times that Ive been fortunate enough to connect to helpful representatives very quickly, but then there are times that Ive waited over an hour on the phone for a representative that was of no help. Additionally, their prices can be a bit high, so be forewarned. And finally, weeding out their bad technicians would be in their best interest for customer acquisition and retention.

Harp has provided continuing warrantee service on the HVAC they installed in our home. Recently Chris did an AC maintenance visit. He was knowledgeable and efficient and pleasant to work with.

Michael did a great job. Very informative and helpful! 10/10 would call them again.

We planned on only doing new AC, but was advised we had to buy a new furnace, too, which was a total shock. The staff was friendly and communicated with us every step of the way.

Harp delivers as promised. When another ac company said they were a week out from getting a repair to me (totally fine but wanted sooner) and they said good luck getting a person sooner- Harp got a person to me in one day. From the first call in to the final fix they are nice and call and text to keep you updated and informed. Zach was terrific at assessing and explaining the problem and working quickly and professionally. Great customer service, and they work like a well oiled machine, which I guess is appropriate…..

Great company to work with. The team was professional and knowledgeable. They communicated along the way and completed the install with no mess and lots of professionalism. I would absolutely recommend them to anyone in need of heating and cooling services.

The only reason I’m giving them two stars is because the install technicians were great. HARP came to install our new AC and Furnace on 8/30. At the very end of the install we were told that the wrong equipment was installed. Now I have air blowing out of the wrong vents. It caused our walls and ceilings to sweat when doing laundry. It turns out our equipment was back ordered which leads me to believe they knew we were getting incorrect equipment. I have yet to get an answer from anyone at HARP as to when they will install the correct equipment. All anyone has told me is that a Mike, the service manager will call me. Mike has yet to call me and it has been 4 days. I would not recommend this company to anyone. Totally regret it.

HARP assessed our air conditioning problem and gave us good information. Although we were not able to use their services beyond that, we were extremely impressed by their high level of customer care. Incredibly responsive, friendly and professional. In terms of customer communication, they completely exceeded our expectations.

Excellent seasonal maintenance check out of both heating and cooling units. Technician is very knowledgeable and did an outstanding job at our home. Highly recommend his services.

Always a great experience with HARP. I’ve had my water heater replaced by them and my HVAC and Furnace Serviced by them on multiple occasions and each time have had great experience with the technicians. This time I had Courtney for my Furnaces annual service and he was absolutely amazing. Very knowledgeable, friendly and well organized.

I called HARP to service an AC that quit working. As there was no hurry I was able to book a service call around a week later - so no weekend or emergency service.The technician came out and in a couple of hours got my AC working - replaced a couple of capacitors and added 1.5 pounds of refrigerant.I attempted to contact HARP shortly after the service call to get more information - especially what the actual brand and type of capacitors that were replaced. They did not get back to me. I then posted on their FB page and they replied to give them a call. I called and left a message - no return call. I posted again and they again suggested I call. I called again and left a message and no return call. (There had been a call prior to my last message from a number that went straight to my voicemail). Since then they have blocked me from posting on their FB page and removed my comments.My complaint is not only for this horrible service but because I believe that they marked up the prices of the capacitors by over 900%. For two parts that I believe should have cost around $50 they charged me $531. Some markup would have been reasonable but not this much.I was an uninformed person regarding costs and I believe they took me to the cleaners.September 17 update. HARP responded and included that they have noted that I have spoken to their customer relations manager. THAT IS NOT TRUE! A Marcus did call me yesterday but I was not able to return his call prior to his leaving the office. And I have been busy all day today. I will try to contact them late next week.

Called Harp on a Wednesday night after noticing some dripping from our ceiling. They Had someone out by noon the next day to diagnose the issue with the AC in the attic, clear out the drain line, and check out the compressor outside. Our technician Zach was extremely helpful, thorough, and friendly. He went over all of our options from immediate repair to full replacement of our very old AC unit. Looking forward to using Harp for our future HVAC needs—mainly due to the awesome experience we had with Zach.

I was really in a bind with the AC going out in the middle of a heatwave and no solutions within a timely manner. HARP had me back up and running within a week when all others were scheduling months out. The entire experience was impressive from the consultant quickly coming out to assess the job, to the crew arriving on time and getting the service done as promised. Any complications were dealt with effectively and timely. I didnt have the time to research the equipment or cross shop but the experience was so easy and seamless for me I dont even care. Would highly recommend to anyone who asks me.

The technician was excellent! He answered all of our questions with respect and patience. He was very knowledgeable and professional to the highest degree. An excellent company that we highly recommend.

Luis was awesome, he arrived first and we went over some details and got the site ready for everyone to come and do their work. I had minimal interaction with everyone else, checking in with the electrician to make sure we were on the same page and once everyone knew my expectations and wishes, they went to work making it happen. Site immaculate upon completion, system reviewed and questions answered. Would recommend for the quality of product used, quality of installation team, and warrantee of products used.

Barry performed maintenance on our ac unit. He answered all of our questions. No hidden fees, he let us know what had to be done and how to do it. We could have taken care of the water condensation backup on our own. I am tired of cleaning up water, so had him take care of it. What took him an hour would have taken me four. He is a happy, kind, knowledgeable technician. Will Definately use services again. Thank you Barry.

Beware, you will get swindled in the ‘blink of an eye’ if you don’t pay attention to their hustle:They canceled my scheduled maintenance appointments, twice. Upon the technician’s arrival (third appt.), instead of diagnosing and informing me of the problem and cost for repair, he fixed it without disclosing the repair cost or asking if I agree to it. When he finally disclosed the cost he backed my into a membership for one of their service plans because it would be “cheaper than the cost of the immediate repair.” Nearly $300 to rinse a drain in one minute? What a racket they have going here.************************************************************Get your diagnosis & YouTube a DIY repair! ****** *******************************************************This would be 1-star review but the technician does get an extra star for being professional and courteous while hustling me.If you don’t mind an experience like this you are in the classes, if it would bother you enough to write a review then steer clear of this company. Good Luck!Update: Nowhere in my review did I mention a dishwasher. Yes, I have the right company. I will be reminded every time I have to make a credit card payment to pay off this outlandish of $300 to clear an A/C drain. Yes, I was your customer. Yes, you are clearly grifters. The fact you can’t identify which customer you ripped-off, speaks volumes.

Chris was a fantastic technician. He did a wonderful job for us!

Chris was our technician. He was very courteous, professional and helpful in explaining everything he was doing. I was extremely pleased and it didn’t take as long as I expected and yet he was very thorough. Harp is always our go to for these services.

My technician is outstanding. Obviously knowledgeable and punctual which is important to me. Beyond that, he is cordial and most easy to talk with. HARP should do what it can to recognize him. He has a young family and appears loyal to HARP. Loyalty is becoming a lost virtue in the working world 🌎 today. If HARP can sponsor a scholarship in Windsor Locks and Windsor High Schools that would be phenomenal. I sponsored a scholarship for a teacher association for over 20 years.. Money should go directly to the school bursars office, not the student. Never had a problem with that guideline and all Students completed their education programs. To me that is important too. If the school wont allow you to pay the college directly, can your scholarship. Im a BOOMER with high standards. We need kids to pursue technical Fields.Bill Provost

Have used their services more than once and will continue to do so. Excellent company.

HARP recently installed a new boiler combo unit in our home. Our hot water heater sprung a leak late Friday night. By Saturday morning a plumber was here to check it out and when it was found to be unrepairable a salesman was here the very next day, which was a Sunday (without extra charge). The install crew was on time, professional, thorough and hard working. Replacing a hot water heater & boiler is a big job and HARPs ability to do so in 1 day is impressive and was a huge relief especially given we were without hot water and have a small baby. HARP has also serviced our central air unit and boiler in the past. We wouldn’t go anywhere else. Give them a shot you won’t regret it.

Very happy with Harp and our technician Dave! I called in morning due to my central air not working and customer service set up a service call for that same evening and it was clearly explained the service call charge. They do not rip you off by charging additional fees for every 15 mins or hour that it takes to evaluate issue.As promised the technician Dave came with his service truck and ready to repair. He was friendly, knowledgeable, informative and got the job done on my old AC system. I feel confident that in the future when we can replace the central air system that we will be using Harp.My husband and I were very happy that we got same day service and did not have to wait excessive days with warm weather hitting for someone to come out to evaluate & repair like many other companies. We are happy that the repair was affordable seeing we can not afford a new system right now.

The Harp service person (Mike) was extraordinary: knowledgeable, courteous, and skilled. The best service at my home since moving here. Excellent!

Same day service. Matt was very professional and thoroughly explained everything that it took to get my AC running properly again. Highly recommended and will definitely return to Harp for service in the future!

Kevin did an excellent job understanding this situation and fixing the problem. He communicated well and was very knowledgeable and thorough with his work. I feel very comfortable with the work that was done.

HARP employees follow established proceedures to the letter resulting in very high quality and predictable work and support. They are very structured in all aspects of their business. They also are very transparent in their communication reviewing all options in detail rather than steering customer to most expensive option. I highly recommend them.

The service tech was on time, very personable, professional and knowledgeable. He explained everything to me. He broke down the pricing and let me decide what to do. No pressure! I highly recommend Harp Home Services!

Juan and his crew did an outstanding job. They were on time and finished the job faster than I expected. I highly recommend them.

Cant say enough good things about Kevin and his quality of work and thoroughness. He is so knowledgeable and friendly. I would say any company would be lucky to have him on board and we are confident in investing with HARP now because of his expertise, genuine care and pride he puts into his work and customers.

Ali, Mizanur and Adrian were great! Did a perfect job accessing my attic (through the master bedroom), were great communicators, and explained everything that needed explaining. Had an issue as there was supposed to be a second crew to install a second unit for downstairs - when we scheduled it for 2 days latter, I requested them to come back! Thanks!

The technician was courteous and informative. His services on the system were professional and the costs were reasonable. I will recommend your company to my neighbors.

Vincent and his team were incredible. Vincent was so kind, professional, and helpful! He explained everything very clearly and really went the extra mile. I hired another plumber in the area last month and felt confused and over charged. Harp was the exact opposite! Everything was clear and the pricing felt totally fair. Also Vincent was great with my fathers cat--always a plus. Really cant recommend Harp enough. Dont look elsewhere--Harp is the way to go!

Mike was surprised that my boiler was still kicking but after his thorough cleaning and analysis, it still beats. He informed me to get quotes though as it could go at anytime due to age. Mike was honest, informative, helpful and friendly! I appreciate such an easy-going experience.

Chris was awesome! Hes an exceptional plumber and you guys should be very happy to have him on your team!

**Update- no one called to rectify situation, so no, my concern was not addressed, at all! We ended up going with another company that was fantastic and PUNCTUAL! They were able to schedule us for a week after we called to schedule the appointment. Hands down, use any one but HARP.*****************Scheduled an HVAC service in April for July 20- they gave us a 4 hour window, 8-12. They called at 11:00 am the day of scheduled service to inform us that they had techs call out and they would have to reschedule, yet wouldn’t give us a date. A woman Manager ended up getting on the phone and basically told us that service calls were a waste ofMoney, that they won’t prevent your unitFrom breaking… “like an oil change with a car….”????What’s the point of making appointments if the company is going to cancel last minute because “you’re a low priority” (their words, not mine).Terrible business practice!

Honesty means a lot to me and Mike is honest. It helped spare us further delaying the replacement of our furnace which was in worse shape than we had thought. He explained what I needed to know and we were able to take action quickly. I appreciate him for that and will be requesting him for next years service and for many years after that.

Follow up: yesterday I had another gentleman out for an estimate on a new gas conversion. He was wonderful, stayed here for 3 hrs. Let my crazy cats purr all over him. it was a $15,000 job. But I never felt pressured. He understood everything I said and gave me his best advice. He ended up leaving without me signing anything and never once had any type of attitude. I feel bad but 24% interest I just cant do .Their technicians are really, really wonderful.The technician himself was great. Very knowledgeable. Very helpful. I had called in on 3 separate occasions to make and adjust this appointment. All three women who answered the call, over the course of a week, gave the same answer to my question what is the total cost of this visit, aside from repairs?. Their unanimous answer?$98 - covers the entire visit, its not an hourly rate. Should you need any parts, there will be an estimate offered. And just like so many others who have left negative reviews, I was completely surprised to receive a bill of $198 and a very surprised technician who assumed I would know that this is my total. I was given the reasoning of the difference is the diagnostic fee, we always charge a diagnostic fee. He truly seemed to have no idea (or is a very good actor) that the girls on the phone are giving everyone the wrong rate. THREE TIMES. The whole purpose of the visit is to diagnose. So to charge $98 for a visit fee and then another $100 to diagnose is just another way that your company is trying to get over on people.I wasnt inviting him over for coffee. I made the appointment for a diagnosis and I was told $98. I feel bamboozled, I couldnt refuse to pay him. He was standing in my living room at 11pm. I then had to sign on the iPad stating that I agree that NOTHING he did is covered under any type of guarantee. I asked him to explain. Basically, if the air conditioner he was playing with breaks and collapses in my ceiling, hes not liable at all. What?? Who does that??So I will never use your company again, because now I cant trust anything anyone says. Also, since I think its only right to make sure others are not taken advantage of in this way, because we all work very hard for our money when we own a home, I will make sure if anyone asks me, I will tell them what happened. Honesty is the best policy. Shame on your employees.

Excellent service was provided by Zach Elfein of Harp. He was very professional and explained in detail about the steps needed to repair our central AC system. Cost of the repair was reasonable as well. I would highly recommend Harp to any of my family and friends. Going forward I will use Harp for all my AC needs.

Professional operation. Service techs and knowledgeable and efficient and responsive. Original appointment was pushed out which was a negative.

Chris left our Central Air system running quieter and smoother than it was when first installed by another professional!

Made an appointment with them last month to have my AC serviced and a second appointment to have my heater serviced. The day before the appointment someone is supposed to call me to confirm the appointment, I received no call. No one showed up today for my AC service, had to call up and was told someone called me and left a message. Couldnt give me a day they called. I wasted my time taking off work, for no one to communicate with me and then my appointment was pushed back an additional two weeks due to no fault of my own. Completely incompetent office staff, will take my business somewhere else.

On-time, professional and knowledgeable. The quality of HARPs work and their superior staff put them at the top of their field of service. I feel safe having them in my home and secure with the quality of their work.

Chris B. was super nice and very professional. He explained and provided a lot of much appreciated information.

I would love to have them come and give me a quote for my Central AC to be replaced as the Brochure said that I just received in the mail but when I called the company they don’t do our area, but I am still waiting for a callback from a supervisor because that is false advertising and I don’t understand why the brochures coming in my mail we get on a weekly basis if they don’t even come to our area it’s false advertising! Not to mention the company is wasting money sending Brochures going to communities they don’t even service.

This company is by far the best around. There service and staff are A+++. Has the pleasure to have Zach as our Tech today, he was very knowledgeable and transparent with everything! He got our heating system up in minutes and took the time to educate me on my system. Highly, Highly recommend this company and ask for Zach! I am a customer for life now! Thank you Harp Home Services for setting the bar in your industry!

HARP was very prompt and I was able to schedule a technician to come out the same day. Nick and Nelson were both very professional and knowledgeable. I appreciated that they explained everything they would take care of and answered all my questions I had.

I did call back 4 times Marcus Dominguez and kaitlyn did not bother calling back. I payed 105 dollars for not a thing being done just a sales pitch for a new unit Btw fixed easily by someone else

The employees of HARP are superior. My experience with them was excellent, from the repair man to the sales team to the crew. Highly recommend their services!

I love this company! I have called them twice and they always come on time and fix the issue. Last night, the technician Steven came and he knew what was happening and fixed it right away. I’m very pleased and happy with their service!

Deneard the AC HARP repairman was excellent in his knowledge, expertise, and explained all needed information clearly with evidence and suggested options and associated pros and cons.

Zach and Leonard were both super helpful and patient. They took the time to explain how the heat pump works, what is wrong with it, and what the next steps would be. As a new homeowner (and new to electric heating/cooling), I had no idea what to expect. I highly recommend HARP and will use their services again in the future.

Called for AC leak repair.Repair professional was uncooperative and kept suggesting expensive replacement ($8000-$12000) rather than offering to fix current AC system.HARP had told me the fee was $98 for visit and inspection. But the repair technician added extra fees for spending 15 minutes on the job bring the total to $192.He spent less than five minutes actually inspecting the unit. Most of the time was spent bring up the fact the system was really old and the AC company was no longer in business. He then proceeded to do a search and determine the exact age of the unit and cover his 15 minutes spent.

Mike is a great technician with Harp. I was very happy with his performance and how he explained all of my options and gave me the bottom line on those options. In no way was he pushing to sell anything to me but laid out the pros and cons for me to make an informative decision.

He performed the annual gas furnace maintenance check. He was efficient and patiently answered all my questions while he continued to work. His check of the furnace was more thorough than the previous technician. I was very pleased with the work he did. I made another appointment for the A/C annual maintenance later this year.

Chris and Julia were a little late due to other calls, but were polite and knowledgeable and performed the necessary repair quickly. They were attentive to cleanliness when removing and resetting the toilet, which is dirty work. They informed me of what and how they were repairing the problem, and cheerfully answered all my questions.

Called Harp when I had a busted shut off that caused some flooding under my sink. Harp came out first thing the next morning and evaluated the situation, finding a few other leaks and valves that needed replacing, which was expected in our old house. The quote I got from them was much better than the other plumber I had take a look. Chris didn’t pressure us to do any work we didn’t need, unlike the other guy. He worked with the town to make sure our water was off for as short as possible as he knew it would be inconvenient with two little ones running around. The work done was quick and high quality and he was super friendly and professional. Highly recommended.

They were excellent in all aspects. Chris Bellucci the technician we had was professional, knowledgeable, and extremely competent. He fixed our involved messy dirty job in addition to other problems he showed me which I was not even aware of . I couldn’t be happier with the care,quality, and responsiveness shown by Harp and their technician .

Barry Magnano arrived on time and quickly diagnosed the problems with my ac unit. He kept me informed of what he was doing and what the cost would be. I was very impressed by his knowledge and dedication to performing his work. Overall a very good experience.

We were very pleased with the professionalism, knowledge and respect for our property while installing a new air conditioner and furnace.I would recommend to friends and family.

Kevin was simply awesome!! He was on time, Very polite and professional. Didnt tell us we needed tons of stuff for the furnace, just an overall great guy. Definitely will ask for him again next time.

We found leaking water at the kitchen ceiling at a late evening and HARP solved the problem in the next morning. Chris is knowledgeable and likes to answer all questions. We appreciate his professional and efficient job.

I was so impressed by Chris, the technician who came out to service my furnace. He was so very knowledgeable about what he does. He answered all my many questions while doing a thorough work up of my furnace. This is my first time using Harp but based on my experience with Chris, it definitemy wont be the last. Great job, Chris. You represented your company well.

HARP is the best. They first maintained our old existing heating system and then installed a new one (years later when it was needed). Weve been HARP customers for around 8 years and they have been consistently excellent and responsive.

Clay,was so honest and upfront about how to repair my air conditioner and what could happen. He explained thoroughly and understandably. Which I really appreciate.

Kevin was first class. He understood the heating system with no trouble. he was very polite, respectful and it was a pleasure having him work in my home.

I called Harp because of an issue with a zone of my heating system not working. They gave me an appointment the same day and called when they had an earlier time during the day for the service call. The technician Mike arrived right on time and quickly got to work, diagnosed the issue, and fully explained the repair options. The repair was performed professionally and a reasonable cost. Great experience and I will be sure to call HARP in the future.

We’ve used Harp twice and in both instances it was a positive experience. I appreciate their text/call system for keeping you updated on when the technicians would arrive. Techs were friendly and knowledgeable. We most recently had Vincent work on a plumbing issue and appreciated his knowledge and friendly demeanor.

We thank you for your prompt attention and the knowledge and integrity of your technicians. We have had positive experiences with everyone who has ever come to our homes for services calls, but specifically, Barry is spectacular. I cannot say enough positive about every experience we have had with Barry entering our home, I hope he is recognized for his quality work and kind demeanor with customers. With absolutely nothing against anyone else, my wife and I are convinced we will request Barry for our needs every time something is needed with our heating system. Again, never a negative experience with anyone from Harp, but Barry is simply fantastic. Thank you!

The HARP technician, Kevin, was very punctual and pleasant. He was polite and professional. Completed the maintenance and made appropriate suggestions to help the unit run more efficiently.

Furnace stopped firing so needed help on the coldest day of the year so far. Harp was very responsive and professional and Zack, the technician, was extremely friendly, professional, knowledgeable, and quick. He assessed the problem right away and had the replacement for the damaged part in his truck. Very happy with him and with Harp. Have signed up for maintenance with them.

Chris and Julie were outstanding!!! On time and friendly. explained all work before starting. Got right to work and completed job with ease. Highly recommend!!!

HARP installed a new central air and furnace. They arrived as planned, removed and disposed of the old systems, installed the new systems, and cleaned up everything. We highly recommend!

Excellent experience; I woke up in the morning with no heat on a 30 degree day in January. I called HARP and the technician (Matt) was here within a few hours. He addressed the situation and explained the issue to me very clearly and thoroughly. I felt comfortable with his explanation and recommendations. I had heat within a couple of hours. I would absolutely use HARP again and recommend them to others.

2 complete, brand new AC systems were purchased. At the end of the installation, I was notified one of the units couldn’t be turned on because an el tricks upgrade requirement. This was missed at previous appointments and not communicated at any time until the end of the day. It took almost 20 phone calls to the service center to get someone back out, nobody would call back after messages, and the best they could do was send emails to the install team/manager. THEN, it finally gets fixed and a week later IT BREAKS!!! Parts had to be ordered for a brand new system. Terrible communication, quality, and you are sold a bunch of lies about quality.UPDATE: The brand new system has broken AGAIN!!! You can’t make this up. Also the reply says a manager contacted me, that is incorrect and never happened. If I could give negative stars I would. If you need HVAC services literally call anyone except HARP.UODATE 2: I’m not making this up. IT BROKE AGAIN!!! 3 times now in 30 days. I have a 4-month old baby and he’s burning up at night. HARP = NIGHTMARE.

Rick was a great technician. Explained so I could easily understand what the problem was and what needed to be done to fix the problem. He was very thorough and professional.Harp Home Service is great! I have used them before. They are always responsive, they let you know when the technician is on their way, and they send you a picture of the technician. Harp Home Service is fairly priced. We had service on a Sunday and we were not charged extra for servicing our home on the weekend. You will not be disappointed with Harp Home Service and their technicians!

Pedro, Luis, Felix, Yanci and the A/C install manager (whose name I’m forgetting) and Rick (sales) were terrific! Initially had an issue with my existing home wiring and they addressed it and fixed it right away. Thank you!

Zach was the best service technician I have ever had! He was professional, kind, courteous, timely, and knowledgeable! He went above and beyond to make sure I was all situated and the situation was handled. He came to my rescue and I cannot sing his praises enough! Harp home services is a great company and I will highly recommend. Especially if Zach is the service technician!

First time using this company. So you dont know what to expect. There technician Clay Countryman was very knowledgeable about my furnace.He had all the test tools and gauges and Clay explained and answered all my question with great confidence.Clay knows what he is doing, and that is a great feeling as a home owner.I placed an order to have Clay Countryman come back in May to do a/c inspection.Great Job nice meeting youDoug

Last summer (2020), i had a family emergency in FL. I called my usual htg & ac people (fr. FL) to come out during a 10-day return to CT to service my central air that wasnt blowing cold. Day before my return, they called & were afraid i was coming fr. highly-Corona contageous FL, & turned back on my appt.I came back to CT, next day called Harp. Girl told me next available ac service appt was Sept 22 (fr. July 10), & was surprised when i declined. (not only was i going back to FL within 10 days & wouldnt be available, but Sept 22s figuratively on the downside of cooling season.). I called right back after learning theres no charge for an emergency call, & a different girl told me, sure, hows Aug 28?, i declined again & thought, whats their definition of emergency. (understandably, i didnt have a gas leak, an electrical or plumbing issue that wouldve needed immediate attention--i was just trying to get a within the week appt to address this issue, as i didnt want to leave the house without ac for the rest of the summer.).I called another guy upon a tip fr. a friend. He came out 2 days later & gave me a freon repump. He also told me i hadda slight leak & next year id prob. hafta look into fixing that.2021--Back home after a year in FL, gave Harp a call (June 5) to address my ac leak & repump. GIrl told me hows July 9? I wasnt enamored with it, but i took it. (after last years disaterous experience.).My next door neighbor called (Harp) June 7 & they came out before enda the week. (she had similar issues i did.). Were both not customers of Harp, so we were 1st-time callers. June 10, Harp calls & tells me July 9 not gonna work for them, i need to call back & reschedule for a later date. Obviously, i didnt call back. 10 days after next door girls appt, she opted for a new system--it was installed Tues June 22.her house is smaller than mine, but got talked into a unit much bigger than the space she needs to cool, & fell for it. When she told me $7800, i asked why she was replacing the furnace too. She told me, thats just the ac price. Internet pricing & reviews specify sizes, etc. & say a unit like mine [a 14] shouldnt cost any more than $5100 [unit & install], she was getting a 16. Her decision was based on immediacy, however, their word of equipment unavailability [hard-sell scare tactic, noted by other reviewers], sealed it for her.After these loud & clear displays, i think Harp did me a big favor by NOT coming to my house.Despite being without my central air this summer, i feel better that i didnt waste all kindsa time & money on unreliable people & their overpriced equipment.

The technician was very knowledgeable and professional. He is also very friendly and respectful of the property. I would highly recommend him.

Very happy with Harp. Very professional yet still made me feel like I was a valued member of their family. They have earned my business from now on.

I have been looking for a company to supply service for my HVAC and plumbing needs. Was impressed by the technician who visited my home.

Great work on installing a new heat pump to replace one of our old ACs which stopped working. HARP expedited the job for us during a hot period of early summer. The time frame for having an estimator at our house to price systems out, to completion of installation was only 5 days, and the install itself only took 1 day. Crew was professional and hard working.

I called Harp when my pilot light went out on the furnace. RIck came to repair the furnace and noticed there were hazardous issues with it. Rick made a call to Nathan Ryan who came out that same day to recommend an energy efficient furnace for my house. Everyone at Harp provided outstanding service.

Matt is extremely knowledgeable and fixed our issue right the first time. I also asked him about a million questions to better understand the system itself and he answered them all, even though I was probably becoming quite the nuisance :)

All of the representatives at HARP Home Services are very professional. I was impressed by their knowledge of products and communication skills. They provided excellent customer service and were respectful of my home during the installation of my new Heating and Cooling system.

We’ve used HARP for several years for maintaining our HVAC, and when it was finally time to replace it, we contracted them to do the job. Everyone we worked with was professional and knowledgeable, they did a fantastic job on our installation.

Excellent service. Clay is a great professional, he provided all the information before starting the job, and fixed the issue in the same visit.

Waited all day for guy to show up and then get Ripped off. Charged 98 dollars for less than 5 minutes look at an AC unit then oh well another 14,000 to replace What happen to customer service? People beware of this company

HARP was the only company to respond to my heating outage in a timely manner. Ken arrived exactly as scheduled was professional, incredibly knowledgeable and thorough in his work. I couldnt have asked for a better technician. He made sure everything was working properly before leaving. Pricing was very reasonable. Thank you HARP for sending Ken out. He is an asset to your company!

They inspected my furnace and gave me advice on my water heater. Everything was explained in layman terms. Highly recommend HARP