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Western Pest Services
3202 Concord Pike, Wilmington, DE 19803, United States
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Western Pest Services

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Ma
Review №1

John Flores The Technician showed up exactly on time. Was professional, was wearing a mask and made our family feel safe. He quickly removed 3 Yellow Jacket nests in our house and a bull hornet nest from the front yard. Good to see friendly knowledgeable service providers! Thank you

Me
Review №2

They always take amazing care of my home. They are professional, human, family oriented and considerate. My appointments are scheduled with easy and are always maintained. Year 4 and counting! Thank you!

Mi
Review №3

Quality job. Very easy to work with. Responsive and professional.

Cr
Review №4

Everyone at Western Pest has always been amazing. We use them regularly for our apartment rentals. Randy is great! Communication is smooth, he’s always pleasant, and punctual.

Ri
Review №5

We have used Western Pest for several years and have been completely satisfied with the service. Our usual technician, John Flores, is exemplary and a tremendous representative of your company. John is polite, professional and ensures we have a complete understanding of the service he performed. We will continue to use Western Pest, and a significant part of the reason is because of John. We know we have received world class service and that our pest problems have been addressed.

Mo
Review №6

I received an email yesterday that the inspector would be out between 8 and 10 am today. He was at my house by 9:30 and it was the same inspector I always have and have grown to trust, which I very much appreciate. The visit is quick and brief, but thorough! I couldnt ask for anything more.

Dr
Review №7

Our technician John Flores is the best in the world.... Professional, Courteous and informative. Great service and great company .

Ma
Review №8

David was very knowledgeable and informative when he completed our inspection. Mike, our technician, was very thorough and professional when he came to the treatment today.

Ju
Review №9

Easy to contact and schedule timely follow-up appointments. John, the technician, is always on time, friendly and professional. Problem was resolved. Would definitely recommend.

Ja
Review №10

Western Pest Services Representative, John Flores, did an excellent job preforming the termite inspection. He was very thorough in explaining exactly what he was doing and answered all of our questions.We were disappointed that we did not receive the Green Post Card alerting us of our appointment date and time. We learned from the office that they are no longer sending out the appointment cards. They will notify us by email going forward. Mr. Flores had come to our home a week ago to do the inspection and we were not home. My wife called the office the next day and rescheduled the appointment.

Ma
Review №11

Always great service. I appreciate that they most always send the same technician. John.who services our account is wonderful.

Ja
Review №12

Love this company and more importantly Kevin. He’s wonderful and professional and always on time.

Li
Review №13

Charlie was punctual, helpful, and informative. He found the entrance where the mice were entering the house and tracked their path from the outside vent all the way to the top of the chimney! He then gave us affordable advice on how they can fix it. Will definitely call again if/when needed!

Wi
Review №14

Eric does an awesome job keeping my facility pest-free!

Ja
Review №15

My notification was one day by email. Email said someone would be at my home 2-4. The service technician showed up at 10. Luckily I was home. Usually I get a mailing about a week or more before date of service. There was no mailing

Je
Review №16

Very professional and completely addressed my questions.

Ir
Review №17

Great company. They explain everything to you, are extremely courteous and nice, know their job through-and-through. I also really appreciate that they assign a specific technician, instead of sending a random person every time. This way they get to know your property and you deal with the same person every time. Overall, a fantastic company and cannot recommend enough. Everybody is super nice, knowledgable and helpful.

St
Review №18

Great service!

Be
Review №19

Exceptional service, pleasant and efficient.

Ja
Review №20

Always prompt service when requested as well as thorough and courteous explanation of services provided.

Di
Review №21

Routine pest control apt. Complex

Ca
Review №22

We had a termite inspection today. As always, the service was topnotch. Greg was professional, thorough, and a pleasure to have in our home. Our routine service is done by Jon who is also always professional, friendly, and thorough. Its a pleasure to do business with your company knowing you do your utmost to protect us from the millions of critters that could wreak havoc in our home. Thank you!

ka
Review №23

I highly recommend Western Pest Services. I had an ant problem, called this morning and they had someone out to me right when I came home from work the same day. Kevin has been the same Serviceman coming to my house since 2007. I feel completely comfortable and confident in having him take care of my home. It is so great to work with someone who takes pride in what they do and goes the extra step to connect on a personal level. Prices are reasonable and service is high quality.

Ab
Review №24

Howie was great! Very friendly and I was very comfortable while he was in my house. They are quick but thorough. Even the customer service when setting up the appointment was great. Would recommend to a friend.

Te
Review №25

Western Pest Services was so helpful and went above and beyond to help me! They squeezed me in for an appointment when I called an hour before closing. The receptionist called a technician to see if he could get to my house before he was finished working for the night, and he was able to do so. When he arrived, he was so kind and professional. I appreciate how accommodating everyone was, and I would call them again if I need any services. I will highly recommend them to everyone who asks me about pest services in the future.

Co
Review №26

Western Pest has been our go to for about 20+years. I feel they are priced well and are always up front, helpful and respond quickly with any concerns. Charlie is our Service guy & he is the Best. Every single tech who has ever done service has been great. 5 Stars!

Ro
Review №27

John is always professional, efficient and friendly. The service is always reliable and timely. We’ve been customers for more than a decade and have always received outstanding service.

jo
Review №28

Western is the best service we ever signed up for. we have used this pest control company for about 30 years. our technician (john) is the very best you can imagine. thank you, western and john, for being there for any pest problems we might have.

Cy
Review №29

Ive had other exterminators, but this company is better than all the rest in my opinion. They are fast and efficient and get the job done, whatever your problem may be

Wa
Review №30

John was excellent to meet up with and answered all my questions. He was courteous, very friendly, helpful, knowledgeable, honest and very adept at his craft. I really was extremely satisfied with the service . thankyou John !!!!!

Ma
Review №31

Charlie- is professional and thorough. We appreciate his help when inspecting our home and his helpful tips. He is a great asset to your company.

Lo
Review №32

Western Pest came out once for a initial assessment and treated my property in the summer. Now that it is time for another seasonal maintenance, I was charged for the service, but no one came to complete a service. One week after I was charged, I called Western four times and left messages, but never received a call back. I then contacted my credit card company to inform them of the fraudulent charge by Western. A few days later Western finally contacted me back. I will never use or recommend Western again due to their negligence and poor customer service.

Ni
Review №33

Our Technical Specialiat is Kevin Brennen. His knowledge as an exterminator is outstanding, and very professional. All of my friends that I have recommended are very satisfied with both, Western Pest and Kevin Brennen. Outstanding company.

Je
Review №34

Workers are friendly and polite. They really seem to care about my house and my concerns seem to be their concerns. Excellent service!

Al
Review №35

Courteous, fast and very efficient. Very impressed with all aspects of this service! Will definitely use their services again.

An
Review №36

John and Charlie did a great job on this phase of the project. They are both excellent representatives for Western Pest.

Ma
Review №37

Charlie was very informative, helpful, and professional. He took the time to answer all of our questions which we really appreciated!

Fr
Review №38

Inspector (Greg) explained everything very clearly and knowledgeably. Overall service was very good.

Jo
Review №39

I have a service plan with these guys. They come when they say they will and do a very good job. I also recently used them for termite treatment. Again they came when they said and did a good job. My only criticism is that they had to drill holes in my deck to treat the soil beneath (I was OK with this). Salesman said they would plug the holes with wood plugs. Technician who did the work used ugly grey plastic plugs, said they don’t use wood any more grey plastic is all they have. Matches trex decks well, and they do a lot of trex decks.He eventually came back and replaced with some wood ones he was able to scrounge. I think it is a little silly they don’t have a variety of colors and materials of plugs. I find it hard to believe there aren’t lots of people out there who still have wood decks.

He
Review №40

Had a great experience until it was time for billing and payment. We didn’t receive a bill until a month after they completed their service and once we received it, we were practically harassed for payment. Sent payment a week ago and they still haven’t put the payment through. The person who answers my calls is unable to tell me the reason for the delay. They shouldn’t harass people for payment and then sit on the funds.

Bi
Review №41

They are always prompt, and get the job done. High quality folks, always in uniform, and totally professional (thanks Charlie).

Ch
Review №42

Excellent!

Ev
Review №43

Kevin from Western Pest Services was extremely friendly, professional and knowledgeable. I highly recommend this company.

Ji
Review №44

Prompt service whenever I need them. Always a pleasure dealing with John, my technician!

Da
Review №45

John is always professional, efficient and gets the job done!

Ad
Review №46

Western is always responsive to my needs when I call. Kevin is friendly and very dependable.

Br
Review №47

On 4/15 Greg came out on a Sunday mind you to check for a BAT problem that my mom thought we had and he was very thorough and noticed there were other problems we had which are very important to maintaining a proper home and the pricing was very fair so we are going thru with the work cant wait to see the difference

An
Review №48

They barely put any effort into searching for the bed bugs. It took until we caught a couple ourselves and showed them (in their 3rd inspection) that they were willing to move forward with extermination. Upon preparation we tried calling in to verify a few questions (if everything wasnt up to their requirements, we would have to pay $100 and reschedule) but the guy who answered was rude and refused to speak with me. They have a contract with our apartment building and the owner herself had given me their number for questions, but he just acted like I was dumb. After spraying, they didnt leave any instructions so we had to have the office call them and ask what we needed to do next. We lived out of bags for a week, as they were supposed to do a follow up spray. They never did. We were told they didnt see anything, so they didnt spray. Very infuriating for multiple reasons.

Po
Review №49

Always prompt, professional and courteous! Highly recommend Western.

Ja
Review №50

On time, courteous, informative. Definitely would recommend!

Ca
Review №51

The gentleman Howie was professional, courteous, and very efficient.

Ke
Review №52

Great service and great employees who care about helping customers!! Highly recommend!!

Jo
Review №53

John from Western is very thorough and professional. He has serviced our home for years and we request him every time we are reminded of an upcoming service visit.

Wa
Review №54

Brandon was very nice and professional we were very pleased with everything

Ka
Review №55

Western Pest has been helping me with pests and with some advice on things to do to help with humidity and heat in the house. I am very pleased with their performance and especially with John who is the service man that usually comes to my house.

Al
Review №56

Excellent service. Went above and beyond the call of duty.

Te
Review №57

Western Pest technicians are always friendly, courteous, and knowledgeable.

J
Review №58

Positive visit, on time and customer friendly.

Sh
Review №59

Greg was very friendly and professional. He found carpet beetles in my house and instructed me on how to get rid of them.

Ma
Review №60

Routine care

Ja
Review №61

Technician was very knowledgeable and helpful.

Ro
Review №62

Always polite, always thorough

Da
Review №63

Very helpful

El
Review №64

John is the best

Information
10 Photos
64 Comments
4.7 Rating
  • Address:3202 Concord Pike, Wilmington, DE 19803, United States
  • Site:https://westernpest.com/locations/delaware/wilmington/
  • Phone:+1 844-213-6132
Categories
  • Pest control service
Working hours
  • Monday:7:30am–6pm
  • Tuesday:7:30am–6pm
  • Wednesday:7:30am–6pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:7:30am–6pm
  • Sunday:7:30am–6pm
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