Dylan and his team went above and beyond to handle several miscellaneous issues in a short window of time. After rushing parts in they made sure I was comfortable in a rental not to disrupt my busy lifestyle. Two days later I had my Jeep back and all was safely taken care of for my peace of mind. A big thank you to the entire team and I recommend this service department to all!

Could not have had a better experience. Stopped by just to look at a 2018 Jeep and wound up driving off in my dream 2021 Jeep. Jordan was incredible through the whole process - no pressure and kept us laughing the entire time. Brian in finance was also fantastic, explained the extended warranty to me top to bottom and again, no pressure. Had zero intentions of buying a Jeep today but I am so glad I did and had an amazing experience doing so! Cannot recommend Jordan Brown enough!!

Savannah was AMAZING!!! She made the experience of buying a car unimaginably perfect. She let us take our time and best of all gave so much information on each vehicle. Matt was also great in the financial department and was super informative. I definitely recommend asking for either of them when looking for a car 10/10 would come again!!!

This was one of the best experiences that I’ve had purchasing a vehicle. When I saw the vehicle online I quickly requested to be contacted. Tim Collins contacted me shortly afterwards, & well the rest is history. He was so helpful, kept me informed throughout the whole process, & was extremely professional which is oftentimes lacking in the customer service industry. Most importantly the pickup process was super quick. I would definitely refer Tim in the future!

The Hendrick’s team has a focus on excellent servicing and customer support. They have it nailed. I seriously cannot identify any areas needing improvement. The service team truly works as a team. When one member gets bogged down, another member picks up the baton and and seamlessly completes the task. I, as a customer, appreciate that type of support. If I could rate them a 6th star, I would.

I absolutely love this dealership! From Mason, our sales person to Matt the finance guru, we couldn’t have asked for a better experience. I almost cried tears of joy when I was able to drive off the lot with a great vehicle. Thanks for your patience with me. I couldn’t seem to find something I truly loved, then Mason showed me the perfect car for me.

Joe Speaker is absolutely amazing, hands down, THE BEST! My first car buying experience and he made it easy, stress-free (as possible) and fun! I would highly recommend him to any and everyone. Of course it being my first time, I was very hesitant and anxious as to how this whole process would go. From the beginning Joe made me feel comfortable and gained my trust. He listened to what I wanted and advocated for me until the end. The whole team at Hendrick’s was friendly and accommodating. A very satisfied customer and I am absolutely in love with my new car!

I want to thank all the gentlemen that helped me buy my Rubicon Jeep. Adam Wells let me sit and explore a couple of Jeeps as I wasn’t sure if I wanted a Gladiator or the Wrangler Jeep. He stayed with us and answered all our questions.. he knows his product well. I fell in love with the Rubicon Wrangler right down to its soft leather seats.. so he let me test drive it that day. There was no pressure from him to buy although I know that Jeep’s lately don’t stay on their lot very long.. He offered to give me a quote with my trade in and it was very fair so I jumped on it the next day. While I was working he ran through all the papers and when I arrived after work he had the Jeep ready to go and between him and Kevin Fox my papers were signed, put on a convenient thumb drive, and THEN even though it was dinner time, Adam stayed and got in the Jeep and gave me a thorough walkthrough of the computer screen, settings, apps, etc until I felt comfortable enough to do it on my own. All of these guys are kind and thorough. Even the next day when I was having technical problems with the UConnect app, his IT person, Patrick helped me resolve my problem in about 10 minutes. I am an extremely happy and satisfied customer. Thank you guys so much for helping me find and purchase this Jeep. I love it so much!! Can’t wait to have some fun adventures in it.

I had purchased a vehicle from Hendrick Dodge Jeep Ram or Wilmington that was brought in from a dealership in Fayetteville. The car was as perfect from the outside like the pictures displayed it online.However the car was not properly detailed. There were crumbs and chips under and in between the seats. There was stains on the dashboard from a chemical that wasn’t for dashboards. I payed money out of my pocket to get it detailed. Mind you it is the second day owning the car.The check engine oil came on the 3rd day and I contacted the dealership and I had to bring it back because no one did an oil change to the vehicle.A week later I am on a road trip in the vehicle when the front left tire starts to peel off as soon as I entered Georgia. I almost lost control of the car a couple of times getting to the dealership. This car was not fit for the road especially in Atlanta traffic.I had to go out of my way to a Hendrick dealership. The issue wasn’t the tires. It was the alignment both tires in the front were peeling. The alignment with tires came out to almost $950. It took longer for the dealership in Georgia to get I. Contact with the Wilmington dealership to send the bill than to fix the issue.Hendrick dodge jeep ram dealership’s issue isn’t the salesman. It’s issue is with quality.I am deeply dissatisfied and disappointed. It is not the salesman’s fault the car was having issues. He/she doesn’t do the inspections, oil changes or details the car it’s the dealerships job.Do yourself a favor when you purchase a car from this dealership and take your car to a mechanic and get it inspected.

I went to look at cars today as I am on search of a different car. I am so pleased that the sales person was not pushy and did not try to just get me into a car. The sales person treated me with dignity and respect. Thank you.

We had a great experience purchasing a used vehicle here, thanks to Joe Speaks, our salesman. He worked with us from a distance for 2 days leading up to the deal, and when we arrived it was a seamless process. Thanks Joe!

My husband traded in his truck for another truck (used Toyota Tundra) about a month ago & we couldnt have asked for a better experience from start to finish. He initially reached out via online chat about the Tundras specifics and the team provided quick/accurate info. When he decided that he wanted to pursue testing/purchasing the truck he got in touch with Joe Speaker. He was great through the entire process! He was very genuine and kept us laughing. Highly recommend this Not your average Joe-salesman. The finance team (Brian?) were very informative and did not miss a piece of information while going over everything & no pressure was put on us to do something we werent comfortable with! Not to mention the facility was clean and welcoming. I would definitely use them to buy our next vehicle for sure!

Went in almost 3 weeks ago knowing I wanted to get back in a Wrangler. Jordan in sales was fantastic to work with, found me a dream boat of a Jeep, and has also gone above and beyond to help with some service issues post closing. I had very specific goals for financing and they worked with me to get things in a range I was comfortable with. Finance and closing was a breeze and everything was quick and seamless. An all around great experience!

I’ve purchased my last 2 vehicles from them and the experiences were great. The process was smooth and simple. The people were more than helpful and easy to work with. And they found the exact truck I was looking for. Additionally the peace of mind with the Certified extended warranty I have nothing to worry with for 100k miles. I will keep buying from them each time I need to upgrade my vehicle. Highly recommended!

The absolute worst experience that you could have having your car serviced. Thinking that it would be nice to let someone else do the oil changes and the tire rotations and all of those things, instead of doing it myself, I purchased a service package when I bought the car from this dealership. When I picked my car up from the dealership there was a receipt for services rendered in the front seat States clearly that they rotated the tires and they changed the oil and the oil filter so when I got to my house I took my little extension mirror to look at the numbers that I write on the inside of my tires so that I know where they are in their rotation life....... THEY ARE ALL IN THE SAME POSITION!!!! So basically the service center lied to me. How could I possibly be confident that these people would provide the correct service thats necessary for my vehicle after they have lied to me? The simple answer is I cant I would always cast doubt upon anything they said because of this. No one at that dealership will ever put their hands on my car again ever so I go ahead and warn everybody that reads this: Im not saying dont buy a car from this dealership the sales staff is excellent but I would suggest strongly that you make arrangements for service in a different area than their service center at that dealership theyre horrible.

Had such a great experience the first time I had to go back this time. Drew is a great salesman, friendly very easy to work with and got me exactly what I wanted. I went in told him exactly what i wanted and he made it happen. I highly recommend anybody to go here.

I had an awesome experience with Vincent! He was so nice and accommodating! Dropped off and picked up my car with a breeze!

Yesterday I was able to buy the Jeep I have been wanting for yrs. Joe Speaker helped me make that dream come true. He spent tons of time with my husband & I trying to work everything out. I’m thankful that I made the move & had such a awesome salesman. Ty! So much for everything. We will be back for another car soon. ❤️

I want to highlight the incredible experience that I had today with the entire service team at Hendrick Chrysler Dodge Jeep Ram Fiat in Wilmington. A visitor on vacation, I had a pretty serious electrical problem with my 2016 Ram 1500 Sport. The service team quickly booked an appointment for the same morning. Upon arrival, the service team greeted me with courtesy and a friendly attitude. The Service Advisor listened carefully to my service concerns and the symptoms I experienced before passing the truck to the service technician. He kept me informed throughout the service appointment, to include the nature of the problem, the repairs necessary, and the estimated cost. The technician quickly diagnosed the problem. He provided a masterful solution and completed the repair in a professional, friendly way with clear quality. The repair cost was reasonable and I believe that I received incredible, quality service. So impressed by the entire team today. Thank you for recruiting and hiring great employees, who clearly care about customers.

Outstanding service as usual and as expected, I was always kept informed by DYLAN as to the status of my vehicle which was so very helpful. In the past I use to cringe about the vehicle service process, but now I actually look forward to it. I highly recommend HENDRICK of Wilmington to anyone they great!

These guys really made it easy. I was very pleased with the customer service, and the vehicle was spotless! It runs great and I foresee this low mileage, well maintained car lasting me for many miles!!

Double and triple check everything when you get the extended warranty. Purchased an extended warranty while the dealership was still Neuwirth. Was explained the lifetime warranty process and no issues there but was told the extended warranty would have me covered up to 160,000 miles. That wound up being false. The warranty started the second I left the lot vs when the manufacturer warranty expired. Now I need service work and have paid for a warranty that serves no purpose.

While on vacation from Michigan our air condition went out. Hendrick got us in immediately and even had a rental car for us to use. Vincent Bing kept us up to date and had it all taken care of. We really appreciate how they handled it all and it didn’t even put a bump in our short vacation! Highly recommend.

Routine oil change for 6 month was completed although only had about 2,700 miles ( not usual 5,000 miles accumulated). Was not allowed to use my last pre-paid oil change in package I purchased. So lost my $60.00, and in addition had to pay $259.00 for oil change, tire rotation and alignment. Had package been honored, cost would have been$129.00 for alignment.Was in on 08-23-21, and management stated package expired Sunday, 08-22-21... Although first available appointment I was offered was 08-23-21, and was advised package would be honored, no problem. My service advisor did his best,but it was Managements decision.

Dana was awesome to work with! She did such a great job working with us on a 2021 Gladiator I went back a week later and purchased a 2021 Wrangler to go with it. She was fun and easy to work with and made sure she did right by us getting all of our questions answered and wouldnt rest until she knew were taken care of. If you want to buy a Jeep shes your girl!

I was happy to be able to get my vehicle serviced so fast. I have no issues there. However, the customer service was less than par. When I arrived to pick up my vehicle there were three agents at their stations. None of which greeted me or the other patrons that followed in behind me. My agent, Brandi, was on the phone with a customer when I walked in. She saw me and once she got off the phone, she then immediately made another phone call as I was standing right there. After standing there for several more minutes, it wasn’t until the gentleman behind me spoke up and asked if we were going to be help as more people entered the room. The other agent, who was on his cell phone became super rude towards him and snapped at him saying that he was going to get him checked in shortly. If this is how your customer service agents are going to treat customers, I will gladly take my business elsewhere. It was very disappointing.

The service itself was good but since they did not fix my tire leak issue the first time you dont get a good review for the repeat visit. Also the service advisors like to chit chat out of customer view with people waiting. I should also note that the chit chat is not work related because you can hear them and talking about someone dedicating in a urinal is not related to auto service as far as I am aware.

Everyone here is great. First off, I came in for service and an appraisal after wearing masks for Covid was no longer mandatory for vaccinated people. Im vaccinated, but I was still wearing one. I came in and noticed nobody else had one on, which is fine. However, Amanda, my service advisor, and Josh, my appraiser, both put one on for me even without me saying a word about it, which was very courteous and considerate.The service I received exceeded expectations, AND they even waived a fee for something I should have been changed and have already agreed to pay for. These guys have earned a customer for life! ⭐️⭐️⭐️⭐️⭐️

Aaron and the other Service Department staff at Hendrick Chrysler Dodge Jeep Ram Fiat of Wilmington, NC, are to be commended for their dedication, transparency, and sheer human kindness they afforded me while making repairs to my Jeep. Aaron kept me informed each step of the way. I could not have received better treatment anywhere. Aaron has gained another loyal customer for his service department. Thank You again, Aaron and all the other staff members for such a superior experience at Hendrick Chrysler Dodge Jeep Ram Fiat of Wilmington.

Hendricks was an overall positive and fun experience for us today. The atmosphere inside is friendly and laid back. Jordan helped us today and now we’re about to walk out with the car of our dreams.He was helpful, knowledgeable, easygoing and professional. Thank you Jordan

Service center took care of us on our vacation. Got us in the morning I called, gave us a loan car while working on ours, and got the issue fixed and returned to us within hours. The staff is top notch fantastic! Incredibly helpful, knowledgeable and friendly! I would recommend to anyone!

Amanda Heffner is one of the 👌 👍 best service representatives that I have ever seen, 100% personality 😳 . At Hendrick Motors, leadership material. Thank you for your time ⏲️.

Amazing buying experience! I was an out of state buyer who couldn’t find the right truck locally. I worked with Russell and he was able to hook me up with my dream truck with little effort on my part! I would recommend Hendricks to anyone looking for a variety in inventory and great customer service!

I missed the opportunity to fill out a survey for Drew in service so I at least wanted to leave him a review here. Our go to Advisor at Hendrick for all our car needs! 10/10 would recommend

HENDRICKS has the best team I have ever encountered at a dealership. The service department is exceptional! Vincent acknowledges the customers as if they are the only person in the place. ( all of the associates as well)I appreciate Chad stepping up and initially getting the process started. No wait time. Appointments work out well and its understandable if someone needs immediate assistance.Just absolutely impressed with the teamwork I saw on my last visit.I appreciate being consulted about the services that need to be taken care of and the expert advice and explanations of what needs to be done to improve the running of my Compass. Management and owner should be proud of each and EVERY employee whether they are the ones who initiate the service or the technicians who work on the vehicles.

Had an appointment, was told to wait because the car would be looked at soon and needed repair would be discussed. 2 hours later, I was told my car needed a battery replaced. 1/2 hour later, after looking at my repaired car from the waiting room window for 20 minutes, I went up to my assigned service coordinator and asked when they might be done. I was told, it’s been ready but they were busy and didn’t get a chance to tell me.I understand many businesses are understaffed, but the communication was completely lacking.

Aaron and Brandy in service are 2nd to none! Shell is fantastic with handling rentals! She is always friendly and professional and vehicles are always clean and ready for the road. Just had some major warranty work done and I couldn’t be any happier with the service provided! Aaron has ALWAYS been beyond expectation with his professionalism and communication! This was my first time having Brandy as my service advisor and she was fantastic as well! Thanks for another very pleasant experience! They have made my 3 star review become a 5 star without hesitation!! My family will hands down continue giving our current and future business Hendrick Jeep.Thank you again!

Adam and Devon were great. Found us a truck quickly and made the entire process easy. If you are looking for a vehicle ask for them.

I generally have decent experiences when getting my Jeep serviced at this establishment. When I called to make an appointment, I was reminded to wear a mask when bringing my vehicle in for service. Upon my arrival, I noticed that there was a sign on the entrance door to the Service Department clearly indicating that all patrons entering the facility should wear a mask. Of course I had my mask on going inside; however, I noticed that there several patrons, not wearing a mask and some of the employees working there were not wearing their masks properly,. Masks were over the mouth only, masks were completely under their chins or just hanging around their necks. Needless to say, I felt very uncomfortable, especially considering the current COVID-19 Delta variant spike. Obviously, the mask requirement was not only being blatantly ignored, it wasnt being enforced to keep patrons safe. As a result, I am considering taking my vehicle elsewhere for services where the business is committed to ensuring the safety of their patrons and employees.

I always receive excellent service from Drew Claytor! Top notch customer support and always ensures my vehicle is taken care of! If you’re vehicle needs service, Drew will make sure it is done right! Thank you Drew!!!

Worked directly with Patrick and Laura on some parts for our Renegade. We needed crossbars and a surfboard 🏄 holder. They were on top of their game. It was a great experience and I look forward to working with them again in the future.

Salesperson - useless, not clear exactly what their job description is. I have no idea how to use all the options on my new Jeep.Financing/Signing - painless and fastDelivery - vehicle was damaged (wrecked bumper) and delivered to me without salesperson/dealership acknowledging damage. Absolutely unacceptable and shady. It has been repaired at their expense but was a hassle.Only issued one key- was given a second after arguing with salesperson, emailing GM and a phone call to the sales manager. HassleOverall - I do not trust this dealership and dread having to use them for my service contract over the next three years.Service Dept - Excellent, especially Shell at the rental desk.

Josh Martin and his team were professional, patient, and very helpful when it came to both purchasing our Jeep and helping identify creative solutions for our transport to DC, particularly given the state of the one way car rental industry. Savanah had the paperwork completed efficiently- I was in and out in less than 30 minutes. The business culture was cordial and personable- staff were genuinely friendly and warm.A huge shout out to Cisca for her role getting us safely to our destination. Her and Josh have made the next leg in our journey possible.Looking forward to doing business with them upon our return to the states.

Being on vacation 1,100 miles from home and having cooling system issues is not a good thing. After searching for a dealership to try, I contacted Hendrick to help with our Grand Cherokee. I called and explained what the issue was that I was having. I was able to get in the same day for an appointment.I can honestly say that this was the BEST service experience that I have ever had. Amanda was second to none. She worked with our extended warranty provider to make sure that everything but the deductible was covered. I got her the name and number for the provider and she took care of the rest. Amanda contacted me after a tech looked it over and diagnosed that the water pump needed replacing. She explained everything that was found and the plan of attack for the work to be completed. The work was completed on-time and allowed us to make it back to Wisconsin confident that we were not going to have anymore issues.I wish that they could bring their dealership and service to Wisconsin. We certainly could use a reliable and honest dealership that knows how to take care of their customers. If you are in the market for a new vehicle, various dealerships might save you a few bucks on a new vehicle, but their follow-up service might be nearly non-existent. Customer service in the service department are critical to any good experience. Well, service and a fixed vehicle that is.I HIGHLY recommend Hendrick in Wilmington for all of your vehicle needs. If you have service needs, I hope that you end up with Amanda as your Service Advisor as she will take great care of you. Keep up the great work Hendrick, your customers in the area are very fortunate to have you there for them!!!

My wife and I purchased a Jeep Gladiator from here and had a very pleasant experience. A couple of weeks ago, we test drove one with Jesse Mallett and he was extremely nice and not pushy at all. When we entered the dealership today, we asked for Jesse to help with our purchase. I’m so glad he was there. Jesse is super nice and an absolute pleasure to work with. He puts you at ease and makes the buying process much more enjoyable. The entire staff there were very friendly and helpful actually. My wife and I enjoyed talking with many of them. I would definitely do business here again.

I would have to say after going a few times the customer service there is great never have an issue with any of the employees they are always polite and attentive . Only thing I have an issue with is how dodge charges you for every little thing like updates and diagnostics. I think they fall tremendously short on a good maintenance package like other vehicle makers are able to provide.

I bought my Ram at this location in 2018. I only have it serviced here as I know it will be handled professionally. The service advisors are amazing and help point me in the right directions when I am confused! I would recommend either Brandi or Aaron as they are very knowledgeable! Thanks!Adding on to this:I recently came in to the service center to have my new tires installed and my oil changed. I’m grateful for having Amanda as my service advisor as she got my truck in and out with the help of their tech Chase. I only let few people touch my vehicle due to personal preference, and I am super happy with my recent service.

Excellent service, extremely professional they assisted me in not only my oil change but educated me on my truck and upcoming service. Friendly atmosphere

I got a recall from Jeep about an oil consumption issue on my Renegade. This had been an issue for several years and was glad to see it was being addressed. Vince did an incredible job of making sure all went well and I qualified for the recall and got me taken care of. Thanks for an awesome job and your help.

I had an excellent experience buying my new car from this dealership. It was a lot easier than I expected ! Jesse and Patrick Hamm helped me out so much and were both very friendly and patient ! Thanks guys ~ :) I love my new car

Great job in service. Dylan is the best and really goes the extra mile to be sure you are well taken care of. I will definitely not take my cars anywhere else!

I wish I could give you zero stars. Does not return phone calls call twice because my jeep was having issues after it left different than what it came in for. Still no call back after four days that’s a good place to buy a car from I would strongly recommend you driving a little further instead of buying from Hendrick jeep

Service was professional. Dylan is an excellent service provider. The work was done in a timely manner and was completed when they said it would be completed.

Had my Jeep Grand Cherokee AC serviced here and they did a great job. Drew was my service advisor and was very communicative and worked with my Jeep customer service rep to get my repair covered under warranty. All around great experience and I will be back in the future!

I ALWAYS have the best experience when dealing with Hendrick! They are quick and efficient when I bring in vehicles. I appreciate all of them!

One of there sales team was recommended to me in an online Jeep group. Dana SanAntonio answered all of my (many) questions and helped walk me through the process of having a Jeep custom built to my specifications, as well as found ways to get me a great deal. Although shipping was possible, I chose to fly in from out of state and drive home. Totally worth the trip, I couldnt be happier.

Extremely friendly staff. Knowledgeable about the vehicles they are selling. Great selection despite the shortage issue. Super easy to work with and a welcoming environment.

Sales man ( Alan ONeal ) was attentive and not a high pressure person. I never felt rushed or pushed to make a decision that was not right for me. Every part of the experience was Outstanding. Every question I had he answered and some he answered before I even had to ask. Would highly recommend. I am now driving a 2021 Jeep Rubicon and I love it !!!

Appointment at Hendrick Chrysler Dodge Jeep, Wilmington NC was for a recall for my 2014 Jeep Cherokee. Service Advisor Chad was expecting me and was right on top of things. Recall service was completed in 20 minutes, and I was on my way. This visit was my first time with Hendrick....very pleased !! Thanks Chad for your assistance. E. Barry

Our service manager made the experience easy and made us feel confident in Hendrick. He provided superior customer service with his knowledge and updates. I will always return to Hendrick for my service needs as long as Chad is my service manager - thank you Chad!!! Give that man a raise!!!

I am delighted to report that Patrick Dean is a real person (I called him as suggested below!) I thought the response to my review was made up but after talking with Patrick, I am sure it wasnt. He explained Hendrick has many processes in place to ensure customers are satisfied with their service and products! I am changing my rating and have faith in both the customer service and technical expertise.******************************Truthfully, the customer experience for me was very average but what really dropped my rating down a star was when I overheard how the Service Advisor talked to other customers! I was waiting and heard the interaction between the Service Advisor and three customers checking into their service appointment and I couldnt believe how rude and curt he spoke to customers when answering questions the customer was concerned about. The answers were not only sounded flippant but he didnt even look the customer in the eye while talking - he continued to look at the computer screen.Luckily my warranty issue was fixed by the team working in the garage on my car without any problems. But while waiting for my vehicle, I did hear three new car owners complain about issues with their vehicles.

Joe Speaker is a great salesman very helpful when I ordered my Dodge Challenger. He was there every step of the way and answers any questions I have. Hes the BEST

Jessie Mallard went above and beyond to make my dream come true!! I have my first convertible!! A Fiat Spider. Jessie was professional, genuine and easy to diligent. I would most definitely recommend all my family and friends to buy a car from Jessie.

Had a nail in my tire, which needed to be replaced. Dylan was the MAN. He had my spare changed and got my new tire ordered, received and put on in under 24 hours. Great service, Great people

This was the best experience i have had having my Grand Cherokee serviced. The new ownership is evidently making a difference.

We got a fair price on our truck. The service department has been great. No problems so far. They offer me free Uber/Lyft each visit. Mr.Vince has always been nice and helpful getting it serviced.

Made an account switch from hotmail just to leave a review. I had a great experience and thanks Patrick Dean for giving me a call to follow up. I came in a few weeks ago and have just gotten back from my trip. The store was super pleasant to work with and if I’m in town again I’ll be coming back!

I chose this dealership over many others for the friendly people, no hassle sales and service. They follow up with customers to insure excellent satisfaction. Upon arrival, vehicle was waiting inspection and test drive, no hassle trade in, and comprehensive training on new features and setup of radio functions. So nice to be acustomer of a top quality organization.

Ordered a challenger widebody through them and the sales depart was great, didnt hit me with a mark up like most dealers would try. I worked with Drew in sales, I recommend asking for him for the best service.

Such great service. Great sales people. Patrick and Ashley were fantastic. Just a great buying experience

5-Star. Joe Speaker did an outstanding job helping me with my purchase.I highly recommend the quality of service that I received. A+

Vince took great care of my van and kept me informed along the way. So polite and attentive. Great service!

Dorinda was so very helpful while assisting me with my purchase. She went the extra mile to make sure I was taken care of in all facets of the transaction. Smooth and painless process..just the way it should be.

My wife and I were met by Samantha when we arrived. She was polite and professional from the beginning. The 2020 Dodge Challenger is the fourth vehicle Ive purchased from Dodge dealerships over the years, and Hendrick was better than every other dealership in every aspect. We were extremely pleased at the ease of the whole process. We would highly recommend Hendrick to anyone looking to purchase a vehicle.George Wolfrom

After 5 or 6 extremely frustrating experiences with getting lease quotes on Jeeps, I finally found a VERY responsive dealership. AJ was GREAT and answered all my questions (for someone who has never bought/leased a car before). Greatly appreciate it.

Brandon is the man! Great time buying from him and the team at Hendricks! Love my new truck thanks again guys.

Shout out to Hendricks Customer Service oriented atmosphere. I received Red Carpet treatment throughout the entire process. Drew (sales) and Dakota (Finance) Rock!! It was the best buying experience I have ever had.

The ease of purchasing a vehicle was surprisingly easy! Our salesman drew was so helpful. He made sure we knew what was happening at all times. Once we got ready to leave he took the time to show us how to work every gadget on our new Pacifica. We will definitely be back and send our friends here.

I had a problem with my truck and Hendrick Chrysler got me right away. Dylan was my service representative and was great! He kept me informed of the progress and took care of everything with my third party warranty. The entire job from when I arrived to left was just over an hour, cant beat that for a last minute appointment.

Great experience at Hendrick! Very friendly staff and great customer service. Big thanks to Vincent for his courtesy and help!

Service advisor was helpful, answered a question I had about future service. She let me know as soon as my vehicle was completed and ready to go.

Top notch service Dylan service writer very courteous. Everything handled in a professional manner thanks again. Hope to do business with them again.

Dylan was my service manager for my appointment and he was very professional and helpful. I give my total vehicle service a 5 star rating. Thanks for taking care of my Rubicon.Charlie

I purchased a car from Hendricks a couple of weeks ago and it was a great experience. I worked with Rob Figgs. He was extremely kind and helpful. Not once did I feel pressured into purchasing anything. He showed us multiple cars until I found the perfect one. I love my new car and would return to Hendricks in the future!

Horrible experience with buying and servicing your vehicle. Originally bought a vehicle in 2015 while it was still Neuwirth. We were able to get oil changes and service completed at a local dodge dealer since we are over an hour away from Wilmington. Later, when going to trade in the 1st vehicle, found out it had been wrecked prior to our buying it and wasnt worth half of the payoff amount left. Had to go back to Neuwirth for trade-in against our better judgement, just to get a little extra (still not near payoff) in 2018. They turned around and listed that wrecked vehicle for more than our original payoff amount. Now on vehicle #2 from them, we are forced to drive over an hour for oil changes and any service. You can never get an appointment in a decent time frame, have to wait all day for completed service, and they find a way to wiggle out of any service warranty through all of the pages of very fine print.

My last car buying experience was not pleasant. Adam, Allen, Brian and the team at Hendrick made this experience superb. I have never felt at such ease with purchasing a vehicle. The employees really seem to love what they do and care about their customers. To hear employees of a car dealership working for the same company for 8+ years or more is almost unheard of in this industry, but the employees at Hendrick say it with pride. Ill never shop for a vehicle any other place than a Hendrick dealership and Ill never recommend anyone anywhere else. Thank you so very much for such a wonderful experience 😊

Had a wonderful experience!! Drew in car maintenance was very knowledgeable about my car and then I decided to trade my car !! Dina was so helpful and was able to find the perfect car for me everything was great

I bought a Jeep here today, thanks to Ashley S. She helped me very much being a first time buyer with lots of knowledge, honesty and professionalism! She explained the Jeeps features in great detail and was open to my options helping me narrow it down to what was right for me, physically and financially. She even stayed after hours to help and finalize the paperwork, so I was able to leave the same day with my new car! I absolutely loved my experience with Ashley and also a shoutout to Gary who was SO wonderful as well. I love my new Jeep and thanks again!!

Worst dealership ever. This place will harass you!! Do not inquire about any vehicle over the phone. I had to ask them to take my number off of their call list and this is only a fraction of the calls I have received after asking. I am about to call the police. (Update: I just counted and ever since I was informed I would not be called again I have received 36 voicemails!!)

In June a defect appeared on the touchscreen on my 2018 Dodge Challenger T/A plus. It appeared as a large air bubble that interfered with the operation of the vehicle. On further study I learned that this is common problem with this particular radio assembly. The touchscreen delaminates causing it to to operate erratically and the vehicle was just out of its warranty period. I approached Hendrick Dodge and Dodge Cares and through the efforts of the service advisor Amanda Clairemont who coordinated the entire process the repair was completed on 8/19 flawlessly. I cannot praise Hendrick Chrysler Dodge Jeep Ram FIAT or its parent Stellantis enough for the quality of the customer service I received with the support of it’s management employees and suppliers. Well done all thank you. Kern and Sharon Barrow

I have been having my vehicle serviced for almost 5 years, due to an drive train warrant. This is one of the first times I was truly pleased with my service, Dylan was/is such a fresh breath of air. I am thankful for his assistance.

I purchased my truck from Neuwirth in 2015 with a factory lift kit. I have had constant trouble with the suspension and alignment. When Neuwirth owned the business they acknowledged that there was an issue and even paid for 2 of the 4 tires that needed to be replaced. I went back about a month ago b/c of suspension issues and a speaking noise when I turned left. They said it do to the lift kit settling and they had to shave some metal off a knuckle to get the tires to stop rubbing and making the speaking noise. They didnt make me pay anything so I didnt complain after I had been there all day. A couple weeks ago I noticed the front 2 tires were wearing really bad on the inside so I took it back and they said it was b/c the tires are too big for the truck so I need to buy a smaller tire and found a set for $1800. I asked if they were going to help me with the tires since they do all the work to the truck and they put that size tire on with the lift kit. They said that was the best they could but they said they could have that tire the next day and were going to call me when they came in. The next day I waited for a call but never got one so I called the following day, Saturday, to see if the tires were there and they said yes. I asked if they could put them on that day and they said only if I could bring the truck and leave it all day.

Devin was a pleasure to work with. Very knowledgeable about every aspect. Highly recommend asking for him.

My 2019 Ram 3500 had a broken A/C compressor bracket that spelled Catastrophe if not replaced soonest. The issue was much further complicated because my family was going on a 13 day vacation and I needed that truck. My wife and I paid $7,000.00 for the vacation.I was having custom wheel work done when the owner of the business told me about the broken A/C compressor bracket. He told me this must be replaced immediately!!From the custom shop parking lot, I called Hendrix Ram on Market St in Wilmington and talked to my Service Manager, Aaron. I explained the situation to Aaron and I could immediately determine Aaron understood the gravity of my predicament. He asked a few preliminary questions: Is my Ram driveable ? Then, do I feel comfortable driving my Ram to Hendrix? Do I need assistance?I immediately drove my Ram to Hendrix. Once inside the Hendrix Service Center, I.provided as much additional info to Aaron as I could recall. At that time, a member of the Service Team drove my pickup into the Repair Facility.Aaron told me him and his Team would evaluate my concern and determine the next step in repairing my Ram.A few hours later, Aaron called me with an update. He provided a detailed report on my cracked A/C compressor bracket. Aaron told me there was a shortage of that exact compressor bracket. And he’d come up with a solution as soon as he could. Aaron also told me he was confident I would be driving my Ram for our family vacation.The next day Aaron updated me with latest, he could not receive a replacement bracket for up to several weeks.Aaron then offered an immediate and workable solution. Remove an A/C bracket from another identical Ram and swap that out my broken unit.Naturally I agreed. In the background, there was my wife for me to deal with. She had herself convinced my Ram would not be repaired in time for our vacation. Which started in less than 48 hours.I told my wife I have absolute confidence that Aaron would exhaust ever supply chain option at his disposal. I further told my wife that Aaron is resourceful, knows his vehicle specs intimately well. I told my wife we will be driving our Ram on our vacation. I had and have that much confidence in Aaron. That he would make the necessary repair in now less than 36 hours.The one update from Aaron, with less than 24 hours to go until I needed my Ram, Aaron told me he had the part and the mechanic, who I can’’t say enough positive compliments about, would work late to install the A/C compressor bracket.To summarize, Aaron pulled off a magnificent repair, considering there were several significant conflicting issues, all in less than 48 hours.Aaron is a valuable frontline asset who clearly demonstrated his ability to complete the next to impossible. To replace my A/C compressor bracket.Aaron represents Hendrix Ram well. Hendrix Ram must prepare Aaron for positions of greater responsibility.Regards,Carl Schmitt, Senior Manager, EE

Absolutely no interest in selling cars. Gave me one price and pretty said that was that. Didn’t offer to let me even see the car before I signed.

I was in and out in no time. The young lady was very knowledgeable with any questions I had and very helpful with my needs thank you very much.

10/10 experience. Drew is always kind, efficient, and a service expert! The whole team treats me and all customers like a family.

Last Thursday my husband, daughter and me stopped by to look at and test drive a Ram Rebel. Ashley helped us. She was very friendly. She asked us what we were comfortable with. Test driving the truck with or without her. We wanted her to come with us. We all wore our masks. My husband test drove the truck. She explained the truck’s features in great detail. Her no pressure approach is just what I like. She spent a lot of time with us answering all of our questions. She told us about the rebates and finance options. She gave us her card. We went home. The next day my husband called her. He wanted the truck. He applied online and she came in on her day off to help us. Talk about next level service!!!! I am blown away by her professionalism. We absolutely loved our experience with Ashley! What a wonderful way to end this year with the purchase of this beautiful truck! We love it! Thank you Ashley!

The sales person was great, very easy to work with. I did not love the Chrysler Financing and encourage people to look for alternative financing before purchase.

Everything was excellent with the service Monday the 26th. Chad was very professional and helpful! Rick