Union Park Volvo is a class act, they ALWAY take care of me. I live in Glenmoore PA, contact and pass a Volvo dealer on my way to the DE Union park dealer. Why? Because the service is impeccable,, its starts with the initial phone call. I am an very satisfied and decided this is my dealer and if you enjoy first class service I recommend Union Park.

I worked as an out of state buyer with Patrick Lynch. He did a very good job of representing the vehicles condition (used) and answered all of my questions promptly. He was very personable and respectful, earning my trust through the process. Rob Nestor in the finance department was also quite easy to deal with, and responded quickly. Negotiations were quick and smooth, no nonsense. I had a hang-up with the follow-through from the titling department, but all-in-all everything was satisfied within short time. A happy buyer!

We found the perfect CPO vehicle online at Union Park Volvo and were able to arrange nearly all of the transaction remotely prior to driving down from NJ to pick up our new car. Mark and the rest of the team were kind, courteous, helpful, and made the entire process efficient and easy. We would love to do business with them again in the future!

My experience at the dealership was great. My client advisor Patrick and finance manager Rob made the purchase easy and stress free. Everything was ready and waiting for me when I arrived so I was quickly in and out. I would definitely return and recommend choosing this dealership if you are interested in a Volvo!

Out of state shopper, dealt with Jonathan and Rob. Both great to work with. Helped me confirm everything via phone and email, picked me up day-of from the train station. Got my pre-owned 2018 S60 for a great price. Great experience. Well done gentlemen.

My Experience with the car purchase and the service center were excellent. My difficulty occurred when I needed to replace a broken windshield at the Collision Center. I was unable to get any return calls for an estimate from that department for almost 2 weeks. I asked for help from the Sales Manager & Service Manager after I was unable to get the Asst. Manager from Collision to return my calls as to why I was unable to get an estimate. Please Note - I couldnt just go to any window replacement center because Volvo cars with cameras need to be recalibrated by their department. So I even showed up to that department in person and neither the Estimator or Asst. Man. were available nor did they return my calls after I was promised that I would hear from them. It wasnt until I finally was led to the General Service Manager who was a kind and respectful person set things in motion for me to get an estimate and tracked my window order. He did bring a sense of relief knowing that he was going to see this repair through until it was completed. But I am very disappointed in that Volvo is a manufacturer built for safety and I couldnt get anyone to respond to me for 2 weeks while i drove around in a car with a crack that was more than half way across the windshield.

Friendly staff. Got me in for an oil change at the end of the day. Great place

BEST CUSTOMER SERVICE!!! I thought I would be taken as a joke being I’m only 19 but The sales representative Patrick was always positive and the up most friendly and respectful toward me and my mom when We first came in to just look at the Volvo S60 (my dream car). Because of Minor set backs ON MY END. I wasn’t able to purchase the vehicle. Upon me coming back a SECOND time. I thought I wouldn’t get taken seriously. I WAS WRONG. Patrick along with the finance manger Robert took care of me the moment I walked in the door with a smooth transition into me purchasing my brand new 2020 Volvo S60. I FELT AT HOME and well taken care of being that this was my first BIG purchase. Patrick made sure I was confident in my decision and not feeling scared about my first big step to being independent with such a big purchase. The service was so good my mom is considering switching to Volvo!! Even the other sales representatives were congratulating me on my success at such a young age and making sure me and my mother were okay and not left in the dark. It was the best and by far fastest dealership purchase me and my mom have ever took part in.

I received superb customer service as expected.Andrew was professional yet friendly.He went above and beyond to help me with my purchase process.Also, he was thorough with my needs and match the vehicle accordingly.I felt comfortable to deal with an agent who was upfront about the cost associated with the vehicle.Also the dealership was keeping the social distancing very well.

I wasnt going to post, but I thought Id better. Ordered wiper blades. Purchased and then realized I had no idea how to put them on. After waiting for someone to ask can they help me, Millie finally asked and got someone to put the blades on for me. Thank you Millie. Didnt get the name of the mechanic who helped, but Ill ask. Thanks Mr Mechanic for your assistance.

We worked with Anna and could not have had a better experience. Knowledgable, not pushy, and as nice as could be. Truly a great exchange from beginning until the end.

Mark Visconti is simply the best person we have ever had helping us with a car purchase. Low key. Knowledgeable. Respectful. Appropriate. We are in our early 60’s. Have owned BMWs, Lexus, Audis, Teslas, and many other lower badge brands. When we went shopping this time we considered all those and Porsche. Volvo was an after thought. Mark (and the car, an XC40) allowed us to learn how to make the best decision for us. Very pleased.

Great Service and Staff - always very helpful

My wife and I recently purchased an S60 R Design from Union Park and couldnt have been happier with our experience. The staff were friendly and knowledgeable. Our sales representative, Vanesa Juarez, went above and beyond to ensure we received the exact vehicle we wanted. She was willing to work around our busy schedule and did not try to push us just to make a sale. She was there to help every step of the way. We would highly recommend this dealership, as well as the Volvo brand, to anyone in the market for a new vehicle.

I appreciate the attention to detail the Volvo dealers pay to me and my vehicle. We are truly a family. I will definitely be buying a Volvo when I’m ready for my new vehicle.

My wife and I purchased a vehicle recently and we couldnt be happier! I emailed Paul Sargent, the sales manager multiple times asking questions before I came into the dealership and he answered every question I had. When my wife and myself came into the dealership, we worked with Paul and Jim Gadsby from the sales team. The customer service that Jim and Paul gave was extraordinary! Weve been to multiple dealerships throughout the years and this by far was our best experience. Jim did an outstanding job going over all the details of the Volvo.We love the Volvo we bought and will be coming back for our next one soon!Normally I dont post positive reviews, more of negative ones unfortunately. But I had to let everyone know about our experience.

Professional, thorough explanation, and great communication.

I have wanted a Volvo for 4 years now and Union Park Volvo made my dreams come true! I traveled from Philly for their great deals and it was well worth it. Also, the customer service was fantastic. Henry, a salesman, along with the other staff at Volvo were extremely accommodating and made the process of buying a car as easy and stress free as possible. I will definitely be recommending friends and family to this dealership!

I have been buying automobiles for myself and others for over 50 years and I have never encountered a dealership like U. P. I just leased an XC90 from Henry and Mica and I must say it was the single most pleasant auto transaction I have ever had. Henry is the exemplary salesperson and his demeanor is exactly what everyone wants, but rarely gets. I cant say enough positive things about him and Mica. They renewed my faith that there really are great, caring salespeople out there who actually listen.

Nice place and nice peoples

Excellent service

By far one of the worst service centers I’ve had to deal with, I took my car in to have my engine replaced back in May and they had my car until early June and when I got my car back there was no coolant in the reservoir and my car consistently ran hot, so I decided that I was no longer going to do business with these rude, disgusting people and I was going to send my car somewhere more reputable. I had my car towed to Stillman Volvo yesterday afternoon and they diagnosed the issue as being the cooling fan not turning on because a wire was cut. In addition they tried to do everything they could to get money out of my pockets and not to deal with my warranty company, however I digress, I was wronged by those people in the service center of Union Park Volvo and I am demanding that something be done about the lackluster service I was provided.

Great sales experience. Helpful and knowledgeable staff. Thanks!

I generally like my XC90 but am very disappointed with the service at Union Park Volvo. I have a check engine message and when I called to get the car in for service, the soonest they can schedule me is 2 weeks from now. Ive certainly learned a lesson for when I buy my next car.

The sales people could have been more knowledgeable about their cars. They had difficulty answering my fathers questions on the technology the safety systems use.

I had an excellent car buying experience at Union Park Volvo. Jim Gadsby, the sales specialist, was knowledgeable, courteous, and provided excellent customer service. I highly recommend paying a visit to Jim at Union Park Volvo for your next car buying experience.

I purchased a 2011 S40 T5 from Union Park Volvo last week. They all did a great job of making the buying experience a good one. My salesman Jim Gadsby is a super nice guy and was very professional. 5 out of 5 stars.

Great cars ans superior service

We had THE BEST experience at Union Park Volvo! Mark Visconti went above and beyond all expectations and couldnt have been nicer or more professional. He also was extremely knowledgable about the product and all of its bells and whistles and ensured that I was familiar with the car prior to leaving the lot by spending as much time as I needed during the tutorial. The other staff at Union Park Volvo was kind, courteous and helpful. And the plus is that I LOVE MY NEW CAR! Thanks!

Best car buying experience ever! Knowledgeable staff took time to understand our preferences and requirements. Great team at Union Park Volvo!

These guys got the work done properly, but destroyed (or at least the warranty on) a $1,500 ceramic coating when they ran my car through their tunnel wash without asking.

BUYERS BEWARE! Attempted to be a first time Volvo buyer, I figured what better place to go than the actual dealer, I was wrong. We negotiated a deal, with them telling me all along that Union Park wanted my business. That turned out to be a lie; after the deal was done and the purchase order was signed we left to pick up the car on Monday so they could get it detailed. Well the same night at 5:30 PM (they close at 5 on Saturdays), they called my wife which had nothing to do with the purchase of the vehicle and tell her they sold the vehicle after we had a contract on it. Attempted phone calls back went unanswered do to the fact that they were technically closed. The only reason they get 1 star is because 0 isn’t available.Update: After waiting for a phone call back from a manager at Union Park for over a week who told me he was going to get to the bottom of what happened and give me a call back ASAP. It takes Union Park 19 minutes to respond to this post. Mark, Micah, and Ron have my number.

I just brought my car in and asked specifically just to see if there were any software updates available for my vehicle. The check engine light came on a couple weeks ago so I took it and had the code read for FREE at a local store. I found out that the code had to do with a Evap leak so I did some research. I found a Technical Service Bulletin for my specific make and model and found out that some of these models have a glitch in the software that makes the Evap code come on even when there is no leak. This is the reason I took my car to Volvo - so they could check for a software glitch and that is all I wanted. I feel that they should have called me immediately after they found out there were no updates available. Instead they went ahead and ran a diagnostic and charged me for this test even though I did not ask for it. Ive done enough research on my car and knew that, if the software wasnt the issue, it was one of two things. I already knew that it could potentially be a hose leak and I planned on taking care of this myself. Again, all I wanted was a software update and instead got charged for something that I already knew. I am not impressed and will not be taking it back here. Please listen to what your customers have to say in the future.

I want to thank the team at Union Park for taking a Volvo problem (serious defect), taking responsibility for it and making it right. Its easy for a company to do right when everything is going right. The true measure of a company is when they do right when something goes wrong. Union Park measures up. Thanks!

I just had an outstanding customer service experience at Union Park Volvo. I had a problem and the extended warranty had technically expired. However, between the Service Mgr, Dave, and the regional people, they fixed the problem at no cost to me (goodwill). And it was done much quicker than expected. I cant say enough about how pleased I am. I had just had a terrible experience with a local Ford Service Dept, so I wasnt expecting such great service. Makes me want to buy another Volvo when the time comes!

Recently purchased our 2018 XC90 from Union Park and had a very positive experience. The team, including our consultant Mark Visconti, were very accommodating and respected out tight timelines as my wife and I juggled varied schedules. From the test drive to the paperwork to the pickup, everything was smooth. Highly recommend checking out Union Park if you are interested in a Volvo.

Mark Visconti, in sales, was very thorough and attentive, he did an excellent job assisting us in the process of becoming first time Volvo owners

Incompetent bunch. I will shop for parts elsewhere. Low wage and commission makes them love the job. Call and see for yourself.

Had one of the WORST experiences with this Volvo property as a whole. Had a Volvo for years and never had such horrible service. Had to get body work done at the collision center, they not only took 8 weeks to fix it, but found out after all that time the wrong parts were installed in the car, causing them to keep my car for an additional 2 weeks. Service center literally ignores your calls, even when messages were left. The insurance claim wasnt able to to closed because they refuse to answer the phone or return phone calls! WORST VOLVO ENTITY IVE EVER EXPREINCED. Ive had wonderful experiences at a number of other Volvo locations, so buy and repair else where. Avoid this place like the plague!

Such a great experience at Union Park. Family owned business who really cares about the customer.

They are wayyyy more expensive then any other Volvo dealer Especially for service I wanted to get a key made and they wanted to charge me $200.00 to $300 more than the other Volvo dealer and they are VERY RUDE And incapable of empathy or sympathy I would rather drive to Stillman for my service.

Mark Visconti is an exceptional thorough sales representative.

Great sales person Mark

Sales department is awful, will buy a Volvo, but at Stillman Volvo instead.

Very well