It’s important to me that people with whom you’re dealing know who you are and take your concerns seriously. Union Park BMW has been able to deliver high quality customer service. I especially appreciate having an advisor assigned to work with me. Jeremy Burkland has been my go-to person. It’s wonderful that issues or concerns can be addressed without going through the hoops of explaining everything to anyone who’s at the other end of the phone. It boils down to trust, respect, and honesty.

Installed it incorrectly.warning beeping every few miles after using reverse.had to contact multiple times to get in to get it fixed.no apologies.no olive branch at all.get there and no appointment was on thebooks...got lucky, they had a loaner.service center not well signed...where do I park? do I hand the keys to someone?

My previous experience was good. But this time i feel like they serve to some other customer in my slot. I have to wait 2 hour just to flush my break fluid. Not sure whats the use of appointment system if u r not maintaining it. Also they lost my hitch cover and i need to go back again for that. They need to be more careful.

So many things went wrong with my visit to Union Park BMW..all of them were the responsibility of the Service Staff, all were easily fixed with minor effort (DO YOUR JOBS!), and there was seemingly no effort exhibited to “make it right” or appease the customer. I’m not a difficult customer by any stretch, and it actually takes a lot to push me in a direction such that I would have to put my displeasure online, but I don’t want others to go through what I went through!What began as a basic oil change and the discovery of a factory recall, turned into a disaster in the basics of customer service. In the end, my car was kept over the weekend (I was made aware that this was possible), and yet I was not contacted at any time from the Service Dept on the extended day of completion. I called Union Park close to 6pm Toni quite about my car, and all service Dept personnel had gone home for the day. I had not made transportation arrangements to get to work on Tuesday, so I was in a pinch! The receptionist apologized over the phone, and told me I would be called at 0700 the following day once the service Dept opened. By 0930 I had not received a call, so I contacted the dealership. They had completed the oil change and the recall inspection, put they received a part late in the day on Monday, so work would have to continue the following day. No phone call, no update. I had to call myself to learn of the status of my car..just wish I they did what any customer expects (common courtesy, put yourself in my shoes..you know, the basics of customer service?). For the record, I cancelled my oil change contract since I’d rather give my business to a local shop. Best of luck out there!

Coming from a full service dealer in another state and being a multiple BMW owner, I must say I was disappointed with the service. There is little attention to detail here. Aside from not actually addressing what I came in for because they claimed they could not reproduce the problem, there were no loaner cars, they did not wash or even vacuum the car, and it took quite some time for them to provide service to me despite making an appointment a week in advance. The entire process does not feel welcoming. It feels as if they are too busy even though most folks behind the counter are not attending to clients. With respect to my car issue, I even provided them with context regarding what the bimmer forums say about the nature of the problem. The problem could not be reproduced because it would require driving the car for at least a half hour. I would rather go to BMW of mainline despite the distance so I can receive proper service. Also, the service issue they did address was not recorded on the computer servers so I still receive messages from BMW that the car needs service despite already doing the service. I would not recommend this service center at all!

Had a flat tire on my X5 Monday morning, needed to get to the hospital for work. Xena( sorry if I misspelled it) was incredibly responsive and helpful. They got me in and out quickly and courteously. The staff was efficient and professional. Overall, given the circumstances, it was an excellent experience and I have nothing but the highest praise for everyone I dealt with.

Such a great experience! My wife and I met with Jose Martinez over the weekend. He was very pleasant and knowledgeable. We came in to look at the X2 and once we realized that it was too small for us, we went over over models and found one more suitable for us. We honed in on the X1, but it wasnt in stock. Jose worked his magic and not only found us one, but he ended up saving us money in the process. First time I ever had a car salesperson start trying to save me money before even being asked to do so. If youre in the market for a BMW, you cant go wrong at Union Park. Awesome job!

Ben and Dave are amazing. Very easy smooth process from start to finish. Third BMW we purchased from Union Park can’t imagine going anywhere else 😊

Everyone was very helpful my car was serviced and I received a loaner car since I had some appointments to go to that day. It was my first time there and I would go back again.

Great experience as always! Went in there just looking and left with a 2021 3 series. Wasn’t pushy and answered all questions that I needed to know. Process during purchase was fast and painless unlike many other car dealers I’ve been to. Will keep my business with them as long as I own a bmw (which will probably be forever) I highly recommend!

Every person I encountered was awesome! Micah helped us out (I hope I remembered his name!) and he was GREAT! Very accommodating and knowledgeable. They were very quick too. This will be my go to location for service. Thanks for washing my car!

Did not buy the i3 that Mark allowed us to demo last Friday. I see in the comments Latisha bought the one we wanted. Congrats to you! After the test drive, even though it was late, Mark and the manager Jim spent 20 minutes or so just visiting. They knew the wife and I were not tire kickers and given the i3 supply, there wasn’t much they could do…but they tried.Hadn’t previously but decided right then our current BMW will be serviced here. Couldn’t have asked for a better experience…other than being a day or so earlier on calling about Latisha’s car☺️

Excellent sales department. Worked with Leo Flores, who was courteous, knowledgeable, and helped us find the right BMW.

I will never take my Vehicle there ever again, every time I service my vehicle there they always say they found a problem so I pay for the problem, then once I get the vehicle back a few days later I find another problem. dont trust these people they will create problems to keep u on there payroll!!!

If I could give NEGATIVE stars I would. Customer service is non existent. Don’t expect a phone call or update regarding your vehicle. Long story short - I Brought my vehicle in for repairs due to an accident that occurred in January and I JUST got my vehicle repaired correctly (hopefully) and back THIS MONTH - END OF AUGUST. EIGHT MONTHS, PEOPLE! Not only is that completely unacceptable - but they don’t do their job correctly. I was told my vehicle was fixed numerous times through out just to pick it up and the issue not resolved) OH and I can’t forget to mention - I paid over 3,000 dollars of my own money aside from my accident claim to fix an issue that arose while in their possession!!!!!I WOULD STRONGLY SUGGEST NO ONE EVER TAKE THEIR VEHICLE HERE. Save your time, your money & your peace.

Buying out first BMW was a great experience. The gentleman at the shop were knowledgeable and kind and answered all our question. Mark was phenomenal. We love our new car. Runs smooth.

Great ride in a BMW X4! On the list of potentials. Mark has great customer service.

This family owned dealership is a consumers delight. Ben helped me select between two vehicles of interest while making me feel right at home in the dealership. The good service doesnt stop there as Greg, the finance guy, was super congenial and down-to-earth when picking the right add ons for my preowned certified 2018 i3. If the car of your choice is here, buy it and relish in the world class experience. Thank you Union Park! 😊

First they dont listen to what you say to them I called twice trying to find out the progress of my car I was told that they couldnt locate my vehicle so I came up there to be handed my keys by Jeremy Burkland like my car was finish he proceed to tell me I said that my car was done on Tues when I said it was to be done on Tues and I was just trying to find out if they could get me in earlier because I was told to call Monday morning early to find out and I did just that.when my car was finish I got my friend to pick up my car an pay for the bill tell me why he bring me back a invoice with a name of Melvin Collins when Cleary my name is Janet and had repeated this to them plenty of times how you going to know who vehicle you working on when you dont even know the name that is attached to the car. Im disappointed in the way they handled business when dealing with customers that is paying good money to get our car fix. Please do better and LISTEN TO YOUR CLIENTSJanet Williams

Union Park BMW’s Service Dept was was excellent. They were very professional and on point, the car is washed when finished. Jeremy was very helpful and engaged in the whole process. With up front pricing and a complete detail of what comes next for the car.I would definitely schedule an appointment next time, as it was a little wait. Jeremy took me in even though they do not except walk in appointments, but I was not told that on the ofphone. I would recommend Union Park BMW any day.

Bill Dungee did an excellent job, was completely thorough and explained the entire repair process. He also delivered the car back cleaner to me than most times I’ve gotten it detailed. I would give him six stars if I could

It is ALWAYS a pleasure dealing with the service department at Union Park!!!! They are so very courteous, competent and certainly have the customer’s best interest at heart.

Awesome experience with both sales and service. Purchasing my car with Ben Silverstein was by far the best vehicle transaction I’ve ever had. He made the process incredibly quick and smooth! I’ll be buying my next car from him as well!

Leo Flores could not have made purchasing a new car more enjoyable. Super helpful. Best customer service experience ever. Hands down cant say enough good things about union Park BMW!

Scheduled my car for a brake light replacement. Got their for my appointment and after waiting an hour was told that they had to order the part. Left my car there. After 9 days I heard nothing. Went back to union park. I was asked who was the service advisor. I said “ you were”. After checking for 20 minutes he came back to apologize that the technician who was to work on the car went on vacation. He went back to do further research. This time he said the part had to be shipped from Germany. But just came in 3 days ago. He promised to call me when installed. He did and I picked up the car later that day. This is the second tome in a row that I’ve had difficulty. Last time I scheduled a 4 tire replacement. I called for appointment gave specific details about the tires I needed. At the time of my appointment they told me the tires were never ordered. Again I had to leave the car. Something is seriously lacking with union park systems and processes

First time using this dealership and will be the last. Pulled up to drive thru service lane and sat there for ten minutes with no greeting or instruction until finally a lot attendant told me I could leave the car where it was and head inside to service. Walked inside to service and again stood there for ten min with no greeting whatsoever. Finally asked a service advisor if I needed to check in and he said he was available to help. Once I approved the work ($1500) requested two days passed with no phone calls or follow ups from anyone. I had to call myself for a status update on the car. Not the experience I was expecting for a luxury car brand. They had the chance to have a new customer and failed.

Great place to take your car for maintenance/repairs

Nice and courteous. Did the job to the satisfaction.

I recently purchased a certified, pre-owned BMW from Union Park BMW. We agreed on price and the entire process was very smooth.The sales person (Bruna Costa) was great. She replied to all of text messages and answered all questions quickly. I would contact her in a heartbeat when I am in the market again.The only issue was with the title and registration (I assume due to COVID issues). I had to request another temp tag but the dealer provided another tag without a question.I suggest asking for Bruna if you are in the market for a BMW.

Not sure I understand why for a lease we couldn’t start with the 2020 sale price but had to go to the higher original sticker price. The sales person did well to explain some of the car features and followed me home. However, the next day or so I called about a question and he said he would check with a manager and I got no call back. I got a phone call from service that the registration and license plate has been there for about a month to pick up and couldn’t get a hold of me which is not true since I would have had an earlier call or message. It should have been the sales person’s responsibility to call a month ago if true. Disappointed that a high profile dealership like BMW didn’t communicate better. No follow up to see if I like the car. Did have a great young man at service explain all the controls a few days after purchase.

My sales lady Bruna was great and the sales manager Dave was awesome they got me a cheaper payment than my previous lease it was a easy transaction and no pressure I will definitely be a repeat customer.

Excellent Buying experience! Jose’ Martinez is an excellent salesman that listens to your needs and then does not try to over sell you! Jose’ will sell you the right BMW for the right price or his name is not Jose’!!!

As always Union Park BMW completed the service to my X-5 and had it done early! Car was washed and the follow up was great. Thanks!

Very Professional. The crew did a great job on my vehicles. It felt like a new car again. I would suggest this business. 2 thumbs up.

Union Park’s quality of service was excellent. Timeliness was poor: I was told that an oil change would require one hour (so I chose to wait nearby and onsite). Car was ready to go 2.5 hours later. Communication about the need for delay, it’s cause and a new estimate of completion time was not forthcoming. This was an unusual and lesser experience than the norm for this service shop.

Went to get ac fixed a week ago and they said they couldn’t fix it which is fine by me but then the next day I went to go pick it up and the car wouldn’t start whatsoever so the guy said the battery died I guess so Im like ok, I return my key to the guy and then I leave. A week later and nothing has been done…not too sure why I dont have my car back by now but if all you needed to do was to jump the car then why would it take a whole week for something that I could do in 10 mins?

Great service, very knowledgeable. There was no pressure to make the sale. I received everything I was looking for. I highly recommend this team.

The actual service to the car was fine. Customer service is a bit lacking. They don’t have BMW loaner cars, so I had to wait half an hour to rent a Kia from Hertz. If you have the time to make the drive down to I.G. Burton in Milford they are so much better.

The Union Park team are professional and quick with processing paper. Everyone who I interacted was willing to be helpful.

The customer service was excellent. I had to get a recall repair on my car. Every step was explained and carefully executed! Thank you BMW Union Park

Ron Davis from service was great they got my BMW-M5 back up and running. They did it timely and he was professional.

Great service !Scott gets things done fast in the service dept.Had some recall work to be done and they took care of it fast ! Happy customer

I arrived at Union Park BMW to look at a CPO vehicle I saw online, and everyone was super friendly. I worked with MJ who was very knowledgeable and made the whole process very easy. I came down to this dealer from NYC as they were able to provide me with a great deal.

Worse service I’ve ever received in my life. Poor quality of work and even worse customer service. Make sure they don’t get away with damaging your car or taking it for a joy ride.

My service was great. Work was done when they said it would be and the morning coffee and snacks were great

Too pushy and aggressive. Poor follow through. Vehicle was upped to be cleaned and detailed before delivery, we spoke about it several times. Not only wasnt it not cleaned or detailed, the seats were dirty, stains on leather (that were easily removed, so I know they didnt even try), found a used pen in the console and a paper tag stuck between the windshield and dashboard. Sloppy. Seemed like they just wanted to make the sale and move on.UPDATE: after posting the above review, I was immediately contacted by a kind and attentive gentleman by the name of Jim from Union Park BMW. I explained my situation to him. Jim was quick to respond and committed to taking care of every issue I had. Not only did they make things right, they went above and beyond and provided an additional service for me. Very happy with Jim and the service crew for making things right, and for responding so quickly in a positive way. That is exactly what good organizations do! Kudos to Jim and his team! Thank you!!!

Matt from the BMW Service team was awesome! He made the experience so pleasant and had extensive knowledge of my vehicle. Very down to earth. Thanks Matt!!!

It’s my second time at the Union Park and Wilmington. Highly recommend. I did wait for my car and they try their best to get the service is completed in a timely manner. Ron was super nice and very professional. I really Did Appreciate all of his help!!

Car shopping at Union Park BMW was a pleasure!! I was very surprised by their very non-aggressive sales approach, and truly felt like my happiness was their top priority. This was my first BMW buying experience so I was a little intimidated at first, but the salesman Ben put me at ease and was extremely helpful. I thought you had to get a higher class BMW to better enjoy the BMW driving experience, but I was totally wrong!! I got an X3 and it drives better than I could ever have imagined! I’m totally thrilled and my payments are lower than with my bigger Infinity!!!! I don’t think I’ll ever drive anything else!! Hmmm, maybe I should be a salesperson!! 😂🤣🥰 If you happen to get cutoff or passed by a new black X3 please don’t get mad!! I just can’t help myself!!!!!!!!!!! 😅😅

Jeremy was in constant communication from the beginning until my car was ready. Very easy process.

First I must say the service was well appreciated. My salesman Ben Silverstein was delightful and great to work with. Great communication skill and experience was unforgettable. Was very knowledgeable on the bmw product. Will work with Ben again in future...

This was my first big service at Union Park and I must say that these guys provided me with excellent service. My service rep. was Jeremy and he was extremely helpful and I appreciate his attentiveness.

Ron was my service tech and was pleasant to work with, his assistance was appreciated. Not sure if the length of time in was the norm for routine maintenance service, I wouldnt think so but seeing this was my first visit, I cant make the comparison. Previous service was at different a BMW location.

Excellent service on my BMW 7 series. 4 new tires and maintenance at 40000 miles.

Excellent service. My car was repaired ahead of schedule. Im very happy with the results. Kudos to Ron Davis from the Service Dept for his outstanding communications during this event.

I bought a BMW from Union Park for the second time! Both times Ben was my sales person and he made the car buying experience very smooth. He took the time to show me all of the features the car had and was a pleasure to work with. I am very happy with the car as well as the knowledgeable salesman! Thanks Ben!

Union Park BMW finance section dont share all the important information that customer (in my case) should be knowing prior signing any deal/packages.Secondly, no proper response if reach out to Union Park BMW for any information. Pathetic!

Always, superior service, and fast. The staff is always friendly, and helpful as well.Always a pleasure.

• The dealership told me they were putting a brand new bumper on my car... But, its dented slash blemished. Its minor, but so what? Im paying A LOT of money for this car.• The center console glad now has a scratch on it.• None of my settings save anymore, e.g. EVERY TIME I get in the car, I have to adjust the heads-up display height.

Drove 4 hours one way to purchase a BMW that I had been working with Lauren, via phone/text. Being that it wasnt a short drive to take a look at the vehicle, I asked the sales person numerous questions and asked for a video of the car. After several concerns, I took their word for the car being in like brand new condition per her video and responses. I even asked her for a video or picture of the wheels since I had to see the report on Carfax that the wheels had been repaired. Her response to me was that she had already sent me one video of the entire car which didnt show the wheels close up. Spoke with the sales manager in regards to mileage discrepancy and he wasnt very pleasant on the phone and unprofessional in person. The car wasnt in the condition stated and we never even received an apology after a 8 hour round trip of wasted time. The car had low quality collision repair damage, missing emblem and wheel repair was below standard.. They didnt meet expectations especially with the image of BMW quality and the standard they withhold.WORST CAR BUYING EXPERIENCE EVER! WASTED 8 HOURS! Drove to another BMW dealership In Va and purchased a vehicle.

I purchased my fourth BMW from Union Park, Delaware this week. The Sales staff treated me as if I were a first-time owner who they needed to impress. Can’t tell you how much I appreciated their respectful and professional interactions with me. Kudos to Jose Martinez, Greg Hararway, Robert at BMW Car Spa, & the Finance dept. Your great service has helped to solidify my intention of being a lifetime BMW customer/owner. It’s a win/win situation for me by receiving EXCELLENT customer service, and owning an automobile that I TRUST & DEPEND ON, and simply love the STYLING.Loving my new 2021 X1, thanks again UP 🚙💨Regina Pegram-Holt

It was hard work to negotiate but it was fun and honest. I want to thank Union Park and my salesman Jose Martinez great job

Amazing efficiency and excellent service. This dealership is tops!

Mobile tech was prompt and friendly. He replaced the airbags under recall for my car in no time. Great job!

From sales to service to management Union Park BMW is tops! If there was a six star review the Ursomarso team would have it. Customer for life right here for sure ⭐️ ⭐️⭐️⭐️⭐️⭐️

My first time doing business with Union Park and my first BMWs, the team was incredible, knowledgeable and extremely personable. My client advisor was Bruna, please pass on my professional thanks for treating me with the dignity and respect thats expected.

Honest, forthright service. The specialist walked me through everything really well.

Hello All,Upon my first arrival, my salesperson Lauren came out and greeted me and made me feel really welcomed, she was very knowledgeable about the car I was interested in, and took her time to explain the features of the vehicle to me. The financing guys were great, usually they are stand offish, but they engaged through the whole process. Also they have a very nice selection of cars to choose from......thank youUnion Park BMW, love my new car😁

Our Salesperson (Bruna) was a pleasure to work with; She is super patient, friendly and knowledgeable. The whole team at Union Park BMW (manager Greg and Finance officer Robert) helped us made our first BMW purchase and we are loving our new X3 XDrive30i!

For an oil change, it took longer than expected. The service was friendly though!

Servicing my car with Union Park is always a pleasure. Their staff is extremely patient, competent and professional. Excellent service.

Rob and the guys at the Union Park Auto Spa are great! Appreciate their time and service. I feel like my car is in good hands when I visit. Will definitely continue to get services there!

So me and my Aunt purchased a bmw from here now granted I I have purchased at least five cars before from other dealerships and at the very min it would take 6-7 hours to do the purchase and even some cases it was a two day process now when went there to purchase a car the staff there was very nice and informative and friendly no pressuring at all we filled application online and came in the next and had the car purchased in done all in about 30mins BEST SERVICE EVER RECEIVED AND WILL BE BACK FOR MORE VEHICLES. I also HIGHLY recommend that you visit here and buy your car here.also my salesperson was Mark

Very professional and repair completed in a reasonable time. Process was easy and its nice that they have a car rental desk at the service station. Very convenient and helpful. Best BMW service location Ive been to.

Excellent workmanship, as well as outstanding customer service by Aaron.

From the first time we came here, Mary Jones(MJ) has been really helpful and she is really knowledgable and passionate about the car. Glad we came here and will definitely recommend her to our friends:)

This is the first BMW Ive owned and its outstanding. That is how I feel the Union Park BMW service department also is. The whole process went exceptionally smoothly. I was guided through the service procedure by Ron Davis. He was very friendly, professional, informative, and very nice to talk to. Ron has the talent to answer any question so completely there are no further questions necessary. Every attention to detail is included with the superior people in the service department. Ill be back!

Mechanic did what he was trained to do. Took my seat out and told me a small gear had been stripped and there was nothing they could do short of replacing the entire seat for about $4000. No other solution. Poor design of car. Training for mechanics probably prohibits innovation. All or nothing.

A good customer experience. Friendly, prompt, very knowledgeable of my particular model M3. I was able to wait for the airbag replacement and the job was done in less than 40 minutes.

Extremely nice experience after having lost my previous car in an accident. Easy process. Lauren was great to work with in getting through the process.

Would give zero stars if I could. Turned out a family member was in the market for a new bmw and I steered them to another dealer over the line in Pennsylvania line. Ben was the salesman that did little to nothing for me after the sale when multiple issues came up that I needed some help troubleshooting with my new X5. I was forced into signing up for BMW Financial Services to receive an additional discount. They managed to screw up just about everything in this process. My wife purchased a vehicle from another brand under the Union Park group and they just so happened to put her contact information into the system since she made a previous purchase at union park. I caught her information in the system during the esigning all of the documents for my registration and was assured that this would be a non issue after it was corrected. The DMV received her contact information.... This is a premium product and every aspect of this process should be managed correctly without the customer having to go out of their way:BMW Financial services - I paid this minimal loan off a week after purchasing. Over a month later I received a notice from BMW Financial that the account was closed after title was issued. Now this mean I need to request a new title and take it to the dmv with the payoff to have an additional title without the lienholder on the document for a fee of $35.00. I just spoke to nicole at financial services that stated there was no way around this.Vehicle (2019 X5) - Great vehicle but there have been issues and I needed to go to Union Park BMW multiple times (3 to be exact) because the salesman set it up incorrectly so I was unable to use this feature for over the first two weeks which I had paid for. Ive had multiple issues with the vehicle saying no signal in orange on the main screen. When this no singal prompt is on, I have (1) no radio (2) safety features are not accessible (3) no navigation. I basically can only see what speed Im going. I texted my sales rep Ben about this and no response, not even a suggestion.Registration - I have been told multiple times that I will be contacted to stop by and pick up my registration. No one has contacted me from Union Park BMW and when I have contacted them no one can handle the issue. My temporary tag expires in a week! Wouldnt it be a good idea to schedule a day/time with your customer?!This organization is only interested in the sale and the lack of feedback Ive received falls very short for a premium BMW product. Very disappointing to say the least.

It cost me over $500 to replace a broken water hose at Union Park--taking my repair work elsewhere in the future!

Very pleased with this dealership. My salesman, Ben was very helpful and answered all my questions. The whole process of buying my car was smooth and fast. Will be using this dealership in the future and will recommend them to all my family and friends. Thanks again Ben!

Our experience from start to finish was absolutely easy and surprisingly enjoyable. The staff was welcoming, friendly and professional. Our salesman Ben was awesome and will definitely get my repeat business! Thanks Union Park!

They came to my home to complete a repair as a result of the recall. Everyone from the scheduler to the technician was friendly and efficient. The experience was great! And They came to me! It was a great experience.

I dealt with William and it was such a pleasant experience! I literally couldn’t have anything but positive reviews on this shop. I’m from out of town and had blown my waste-gate and turbo while doing a quick work visit. I was suppose to leave three days later and they had my car done almost the next day. Absolutely awesome to work with!

This was a terrible experience and I would not recommend purchasing a car from Union Park BMW. A couple weeks back I was looking for a BMW M4 to purchase. I found one on Union Parks website. It was the perfect car after I had been searching for several months. I was purchasing out of state and I made it very clear that I was doing so because I wanted to make sure everything went smooth so there would be no surprised when I flew out there to pick up the car. Darin was the sales man who was helping me out and at first he seemed like a very nice sales man who actually cared about his customers (later I went on to find out that I was wrong). He told me not to worry about the interest rate with the loan because he knew that one of my concerns was getting a lower interest rate due to my age. Everything was running smooth and the next day I got a call from Jim letting me know I was approved for the loan with an interest rate that was in my budget and he told me to start arranging the flight details. I booked the flight later that day and we were set to land about 6 days later. Everything was still running smooth and I checked in with them a couple times throughout the week just to confirm that it would be a smooth process when we get there to pick up the car and there would be no surprises. It was about 12 hours before we were supposed to fly out after having the hotel and flight booked and this is when things started to go down hill. I run my own business and it is registered as an LLC, Darin was aware of this and I would assume that Jim would have been aware of it as well. About 12 hours before we were supposed to fly out Jim texted me telling me I needed proof of income for the loan. I then reminded him that I run my own business which is registered as an LLC so I did not have pay stubs but I did have proof of income that shows how much I make each month with dates and my name as well. At first Jim told me it shouldnt be a problem but later he tells me that it was not good enough. Long story short I sent him all I had with my income and at midnight, 7 hours before we were supposed to leave for the flight he tells me that my interest rate increased by over 3% and my monthly payment increased over a hundred dollars. Jims response was just refinance it in a year or so acting like he didnt even care. Another thing that made this whole situation a little odd was I was putting $5,000 down on the car. Jim told me that I HAD TO bring the $5,000 downpayment in CASH and I was not able to bring a bank check which was odd because I had to travel on a plane and through a city I had never been before with $5k cash. I ended up not getting the car and ended up having a few altercations with Jim where he rudely kept interrupting me, telling me I sent him fraudulent information, and telling me that he never said he would refund the money for the plane tickets after he clearly did. I reached out to Darin that night and the next day to see if there was anything he could do, thinking he would try to help me out in some way and I received no response from him. I just hope that someone who is thinking about purchasing a car from this dealer reads this review and decides not to purchase the car from them. No matter how good the deal is, it is a better decision to pass on this dealer especially if you are working with Darin or Jim and go to another dealer.

Good and quick customer service. This was my first time going to bmw union park.

I really enjoyed my visit talking to my service adviser Ron Davis was a pleasure and the service was all some very professional

We had a great experience with Lauren fromsales and Gary from finance. I got the exit car I wanted in my desired color. They closed the deal in about 2 hours. They will be my dealership of choice from now on.

Great customer service. Fast and reliable.

These guys provided me with excellent service! I thought it would have taken at least a week to repair my vehicle. Instead, I had my SUV back in less than 24 hours with no appointment.

I was in Delaware visiting family and saw the exact BMW I was dreaming about on Union Parks website- unfortunately I saw it after hours, and was heading home, but I contacted Dan Arriaga on Monday who sent pictures and the CarFax, and put it aside for me to test drive the following weekend. He knew I had a limited amount of time so he detailed the car and had everything ready for me before I even got there. I was nervous about buying a car from a dealership a few hours from home, but Dan was great to work with on this deal and made the process stress free and easy. I was driving off the lot in time to make it to dinner with the family. Dan even checked in with me a few days later when I was back home. I highly recommend calling Dan at Union Park the next time youre looking for a BMW.

I had the most wonderful experience at this dealership. I was approached by a salesperson and immediately thought “I’m getting out of here”. Was I mistaken. Mary Jane provided me with the most in depth experience of the car I was interested in - 2020 BMW X4 M Competition. She was so pleasant and fun to be with, but most importantly she was knowledgeable about her cars. I felt guilty I didn’t buy the car I was looking at. I have a strong suspicion that our paths will meet again05/19/2020I ended up buying a 2020 BMW X3M from MJ. Nice lady. I recently had to take it back for a recall. While there I had the oil changed. Ron Davis was my service rep. A very nice man and very accommodating. The facility is laid out very nice, clean and free WiFi and coffee. I couldn’t be happier with the service I received.12/1/2020Made appointment to have oil and filter changed. Met again with service advisor Ron Davis and he took excellent care of me. I had a nice free cup of coffee while I waited and looked around at the nice clean facility. Within an hour I was out the door on my way home. They were very accommodating.09/21/2021Recently, my rear hatch wouldn’t open. I took it back to Union Park and they took care of it. It was there for about a week waiting on parts but they gave me a nice loaner to use so there wasn’t any inconvenience on my part. When I picked my X3 up it was washed and interior was vacuumed. Still a satisfied customer

Car was rumbling while in idle. Ron was my service representative, very knowledgeable and answered all my concerns.Car was completed in 60 minutes, and car sounds great.

Very nice dealership, and a great place to do business! Purchased my first BMW (15 BMW 320i xDrive) from Mary Jones (MJ). MJ was super attentive, knowledgeable, and super committed to earning the deal! She really represented the BMW brand well. During the test drive, she did a great job of demonstrating BMWs handling and performance pedigree! Dealership is really nicely designed, and reflects the BMW brand in a great way. I definitely recommend coming here and experiencing The Ultimate Driving Machine while working with MJ.

Very fast service. Very polite, very friendly staff. I will go there again for sure.

This was my first time coming to Union Park. They did an excellent job and the price was right! I would definitely recommend them!

They where Very open and honest great communication

The mobile service provided by Union Park is by far the best service Ive ever experienced from a Car dealership. Absolutely satisfied and highly recommend.