Top notch service from John the owner! I had to process a warranty claim on my new LG dishwasher. Lets just say LG took forever and did not want to issue a warranty service call. From the moment Cape Fear Appliance got a hold of my claim they contacted me multiple times keeping me informed when John would be on site. John immediately identified the issue, contacted LG to see if there was a fix and resolved my problem within a matter of minutes. Next time I will not be going through the major box stores for appliances but solely through Cape Fear Appliance.

IF YOUR FRIDGE NEEDS REPAIR READ THIS FIRSTJohn, the owner of Cape Fear Appliance, came out and worked on our refridgerator. It wasn’t cooling, he recommended replacing the entire “sealed system”. Parts were covered under manufacture warranty -- but he wanted $800 for the repair, which took a few hours.I was ultimately able to get the parts and labor paid for under warranty. John came out and replaced the compressor and a few other parts. The fridge worked for 6 months, then stopped cooling again. So, I called Cape Fear Appliance only to be told the work was done under “manufacture warranty” so I had to go through the manufacture. Understandable, but not the response I would expect after he replaced all the critical cooling components of a fridge just six months ago.So, the manufacturer sent out their own tech that replaced the compressor and UV drier again. Ultimately, the manufacturer concluded he didn’t update software at the level of the circuit board. This caused compressor to pre-maturely fail again. Oh, and they also claimed he didn’t replace a part he wrote up in the initial invoice (the condenser coils)Bottom line is the repair wasn’t done correctly. Not to mention, the quote for labor he wanted to charge me initially was ridiculous ($800 for three, maybe four hours of work). The manufacturer tech said that repair should have been $250-300. The reality is John probably means well. But, he realizes he can overcharge on labor taking advantage of customers who think “well at least the parts are covered”. The technology on some of these appliances has evolved to the point there is no way one individual can repair everything he claims on his website; I believe this was an example of such. I would have been better off initially using the manufacturer directly.

Ive been using Cape Fear Appliance for years now for both personal and business appliance repairs and they always deliver. Knowledgeable, pleasant to deal with, and reasonably priced. Theyve repaired a few washers, dryers, and a dishwasher for me - all properly diagnosed and fixed with no surprises. Highly recommend.

Very poor service. Set an appointment from 8am to 12pm and several hours late with no compensation at all. Turns out they took the wrong way to the residence that is blocked by a fence. So instead of driving one mile around they decided to head to Topsail Beach instead. If you value your time pick another appliance repair company. Customer service is important but apparently not to this company. Its more about their convenience.

John repaired our fridge, dishwasher and dryer - all now working fine. Quality work and reasonable prices.

06/29/18 Called Maytag for a Microwave issue under warranty and they recommended Cape Fear Appliance as there repair company in Wilmington.Maytag contacted them directly and set up a July 2nd date to be at our house to make the repair. Maytag also said they would call to confirm the time and even gave me there phone number if I needed to follow up.Well, they never showed up the 2nd, did not received a phone call and I even called and left a message on the 2nd on there phone.July 3rd called Maytag again and told them about this and they called CF Appliance who told Maytag there system was down and they never received the information from them [Maytag]. Mind you, I had left a voice mail which was never addressed why no call back from them today the 3rd.After looking at there reviews and with what I have been through with these people I requested another repair service company in Wilmington and Maytag agreed and scheduled me.If a company cannot even contact you after the OEM contacts them for there product under warranty service I sure to do have much hope they would or will treat a customer any better.Good luck with that!

This is not a recommendation. This is a bad review about this business.This was written by my husband, Jim Merritt.I am angry! I dont often go on a rant, but this one, I believe, is warranted.Denise Merritt, my wife, was told by Cape Fear Appliance Service (CFAS) that someone would be at our home to service our new Verona stove between 8 and 12 today. At 12:15, Denise called CFAS and was told by Heather that John (the owner) was running behind, was on Kerr Ave and would be here shortly.Around 1:15, John called to say he was at Carolina Beach and would be here in a moment. At 1:30 John arrived. I asked him, Do you realize how late you are in getting here? He looked at me like I was insane and answered, No, is that OK?” Really?John then called his office and asked them if they had called us to let us know he was running late. Heather told John, Yes, I called Denise and spoke with her to let her know. John then put me on the phone with Heather and she repeated to me, Mr. Merritt, I called your wife to let her know John was running late. I then said to her, Heather, you did not call my wife, rather she had to call your office and ask why know one had shown up or called. While telling her this, Heather interrupted me to which I promptly said, Excuse me, I am speaking. Heather then hung up on me.Wait it gets better!I handed John his phone back and John said, Obviously you dont want us to do the work, so Im leaving now. Wow!!! Are you kidding me? As John is getting in his truck, I say to him, is this anyway for you to run your business?” He says nothing and drives off.Hey John, if you ever read this post or hear about it, I want you to know I believe you made a serious mistake with how you chose to treat my wife and me! When you arrived, and I asked you, do you realize how late you are in getting here, had you simply replied with something like, Mr. Merritt, I do apologize for being so late and not calling. Please forgive me, I would not be ranting and everything would have been ok. You could have entered my home and did the repair work you were called in to do. But now, I will be telling at least 10 people who will likely tell others about my negative experience with your company.Oh well, we all make choices huh? And now I feel much better after ranting.