Not the company they used to be years ago. I purchased a bundle of unfinished wood for a floor repair. The width would not work based on my builders looking at it once home. They said I could return if no pieces were missing but when I called them they said they would not take it back due to the bands holding the bundle together had been cut. I offered to bundle it back together for them. The older gentleman (Warren maybe?) I had dealt with hung up on me.I clearly will not be moving forward with plans to purchase flooring for our basement there.If you value any sort of customer service I would avoid this business. They very clearly do not care.Update: I see the owner added a response. To be clear they said it was returnable if no pieces were missing. We are talking about a stack of unfinished wood flooring, not a appliance or Television. Thank you for hanging up on me so I was able to learn what kind of people you are before ordering product for a much larger job.

Unfortunately this company does not adhere to contracts, schedules or agreements. Warren said he would be able to schedule us early if we could get all the demolition done. We got a dumpster, rented equipment, and my husband took 2 days off from work in order to complete the demo on time. They then booked someone else because Warren said there was no way we could get the demo done in time. So we rescheduled for 2 weeks later. The Friday before they were supposed to come, I again email to find out which day they were coming. Warren called me back on Saturday to say he could not do the job for another month. We are now waiting for them to refund our money so we can go somewhere else. Use them only if you are flexible and dont mind being pushed out weeks/months.

We are beyond ecstatic over our gorgeous new wood floors throughout our home! We cant get over how beautiful and stately they look! Coming home from vacation to our home was spectacular. We cant say enough positive things about Woodline Floors professionalism and their work. It truly was seamless, -- from start to finish! They dont hire contractors but only use their OWN hard-working staff which have been apart of the Woodline Floor Co. (family owned) business for over 25 years. The men were so clean with the cutting of the wood (inside of home & out in garage) and didnt miss a beat when it came to hard-working. Five Stars all the way around. Thank You Woodline Floors!!!! We couldnt be happier!

Weve used Woodline three times for hardwood floors in our home. Every room they have done we have been delighted with their work. The installers Jason and Leonard were professional, wore indoor shoes to keep our home clean, and and did a great job. I highly recommend this company if you are looking for new floors!

We buy all our wood from Woodline. Family business so you always feel like you are being taken care of. Nowhere else would take the time to educate me on what woods I should put over radiant heat.

Great experience buying the flooring, but you need to keep your hours current online or else you’re creating frustration for people trying to do business with you. You close at 1pm on Saturday, not 3pm as it lists on Google.

Ive done three large projects with Woodline. Two I installed myself, the other (way more complicated, closets, stairs...) they installed. Outstanding product line, and the installers - I cannot imagine how a better job couldve been done.

Wish I could give this scam business 0 stars. Paid them to redo our floors, they neglected to do our entryway and are now asking for an additional $400 to finish the job (the area is 2x3 feet and their cost is usually $2-3 per sq. ft.) They have stopped returning calls and taken no responsibility for their mistake. BUYER BEWARE!

First review was spot on, owner is rude, customer service is horrible, and I am also surprised that they are still in business. They must have lots of unhappy customers too because someone went so far as to create a custom website detailing their bad experience with Woodline.