Signed up for a Geek Squad membership a month ago and have been to my local store for two appointments now. Both times I have ran into issues. First appointment they set up my new LapTop and forgot to give me back the charger, got 20 miles away and realized. Of course had to go back to the store to pick up. They did give me a credit which was nice. Second time, today, had a horrible experience. Had an appointment for 1:20, was 5 minutes late and they turned me away and said I would have to make another appointment. The agent argued with me on what time I got there. SO unprofessional and a real big pain. Again had to drive way out of my way and take time off of work to be turned away for being 5 minutes late!! SO DISAPPOINTED!!!

My expert has been excellent recently. I had the battery replaced in my iPhone 6 Plus in under 30 minutes as a walk in. I was so impressed I brought in my lap top and all in one for service with lifetime security. Very knowledgeable and efficient.

Have been on hold over 90 minutes for two days in a row. One more day. Will then forward to attorney general.with formal

Called to ask for help with my console not turning on properly. They told me I had to bring it in for them to help, and to set up an appointment so they could see what they needed to do and if they needed to ship it out to get worked on. Drove 30 minutes to drop it off for them to tell me they don’t work on consoles and to just buy a new one. Asked how I could save my information from this one to a new console (might be tricky seeing as it doesn’t turn on properly), was told to google it. Lol what a joke and a waste of my time.

Waiting to be attended on my appointment. It is like they are doing a favor, of course i am nothing but a despicable thing the customer

I initially had a relatively nice interaction with the agents at this location. My laptop needed to be sent in for repairs and was covered under warranty. The source of the issue was the USB charging port jarring loose, which i learned is a common issue with regular use. After receiving my repaired laptop, I inquired about purchasing another warranty since this problem is likely to recur with normal wear. The response I got from the agent was essentially that my laptop was too old. There was also a large, obvious scratch on the laptop, that I mentioned. And was told that because there were other small blemishes already present, I couldnt prove this was the fault of Geek Squad or Best Buy. I understand policy is policy but this information was delivered rudely, and in a way that was clearly meant to insult a (two year) old crappy laptop. Lastly, I explicitly asked more than one agent everything I should do if I choose to back up my computer myself, and am now realizing making sure you can retrieve your Microsoft license was completely overlooked. Your experience is a luck of the draw of who you end up speaking with. Ill be going out of my way to avoid both companies.

Geek Squad in Williston has done a great job fixing our computers in the past. I always appreciate their prompt service & the way they communicate respectfully to their customers!Thanks in particular to Anderson Gonzalez for walking me thru my options when my computer hard drive actually crashed!Some tech people just talk over your head,... instead, Anderson was very helpful, educational and clearly explaned my best options in a way that any lay person could understand.

Went to have my iPhone battery replaced. 20 minutes after inspecting it they told me that due to a faint scratch in the glass 9the phone is 5 years old) they would need to send it out. Why didn’t th3y tell me upfront? I can go to an Apple store and have it done while I wait. The Geek Squad clergy told me I would need three visits. C’mon. Really?

5-star service by knowledgeable Geeks!

The agents will go out of their way to make you happy

What a joke if you dont have an iPhone and you dont have a protection plan through their company they cant help you or service you electronics. Way to loose business.

Good service