Great staff (husband n wife)...reliable, clean, and several rental options in the inventory.

First trying to get a hold of someone at the local store was literally impossible! Second no where does it say that it is located INSIDE Walmart! Google maps took up behind Walmart by the automotive department when the store is located all the way up front. Third, as Im waiting for the employee to finish the payment he informs me that he cant complete the payment because they put a $300 hold on your card ABOVE what you are actually paying for the car until the vehicle is returned. I did not have that much available. This was an emergency trip due to a death of a family member.

Overbooked us, I had to take a lyft to get there so now out 20 bucks. They never answer their phone it goes straight to corporate. We got there he told us 5 people were ahead of us on the wait list and only 2 cars were due in that day. Yes we were early. But he told us the 2nd car was not due in till noon. Our reservation was for 11am. Why book reservations when you dont have the cars available? That makes no sense whatsoever. When I call for a refund, on hold forever and she tries talking me into rebooking. Its quite obvious u do not care for ur customers, who pay ur bills. Most of the reviews I see are similar to mine.

I was supposed to pick up a car this morning before work . I had an appointment. Arrived to Budget Inside the Walmart and no one was there . Waited for 25 min and I left without my rental . Awful Customer Service, well no service at all . AVOID THIS LOCATION

We extended our rental service through their customer service center and it was never entered into the system. They reported the car stolen without trying to contact us. Not one phone call, email or text. When we went to turn the car in at the time given to us by the customer service rep. the police were called and they overcharged us by $300 for turning the car in late.

Highly recommend.

The young man that works at this location is AWESOME. I was in a car accident and my vehicle was totaled. He worked with me about pricing and everything else I needed help with fast and easy process! I was stranded at the Budget at the Wichita Falls airport due to me NOT KNOWING I NEEDED A FLIGHT OR CC. He was generous offered to even have me and my children picked up. He deserves his recognition! Thank You!!!

Garbage customer service, I made a reservation online and when I went to pickup the vehicle I was told, “we don’t have any vehicles”. Didn’t offer another vehicle or another day.. nothing. Thanks for wasting my time. 10/10 would not recommend this place.

Do not rent from here if you have anything else to do for the day. Its been 2.5 hours since I walked in the door and still waiting.

Awesome customer service. Professional and convenient.

I went here to rent a truck for moving got what I needed and left

Go to uhaul and spend a few extra hundred there! Trust me on this! These people are scamming everyone.

Horrible service, there is only one person working. Myself and a couple other people waited over an hour before this individual even showed up. I had an appointment scheduled and he was still an hour and a half late, no apology or anything when he finally showed up. I will not be using this location again.