Driver showed up fairly quickly and had me rolling in less than an hour.
Needed a tow due to deer damage. Rockdale was quick to respond and took care of everything for me. Very professional and highly recommended ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Broke a spring coil while driving in reisterstown, Dirk was there in no time to give my car and I a safe ride home.
When I went to pick up my personal items from my totaled car, the driver was very kind. I am seven months pregnant and just lost my mode of transportation and was visibly stressed. He was very understanding about how flustered I was. That being said, I spoke to Melissa the receptionist several times over the phone and she was incredibly rude, condescending and unprofessional each time. I have never been in an accident or had a car totaled so I had no idea the steps I had to take, and any question I asked felt like an inconvenience to her. My advice to Melissa, you work at a tow company. People who have to deal with this type of company are usually already having a bad day, don’t add to it with snarky remarks and a rude attitude.
The people at Rockdale are professional and courteous!