Wes Massey & his team were very professional, always arriving on time & extremely courteous. They always were available for any questions & helpful with the insurance claim. I highly recommend him & your company. They were excellent!
Clean Sweep was very responsive, professional, and answered all of my questions. Wes, Justin and Josh were the best! They were flexible to my needs, provided timely service, and always had a great attitude. They really put at me at ease during a stressful time. I would highly recommend you use their service for your needs. Great job!
Clean Sweep staff that came out were awesome! They were so positive and professional throughout the entire process. Wesley Massey and the other 2 technicians that were with him were amazing!!! They knew exactly what major things needed to be addressed as soon as they walked in the door. They were so supportive and understanding! Great crew!
Wes, Josh and Justin were great. They explained to me what they were finding, took time to answer my questions, discussed my options and provided honest recommendations. They detailed exactly what would be be done and did an incredible job! From the time that I called to schedule the appointment to when the job was done, I could not have asked for a better experience. Thank you so much. I will definitely be recommending Clean Sweep to family and friends!
I would recommend this company to anyone. Wes and his team were very professional, pleasant, and always arrived on time. They explained everything that was being done and what should be expected. I am very pleased with how they handled my emergency.
We were referred to Clean Sweep when our home builders needed to take responsibility of a large problem that resulted from a leaking roof. Clean sweep was very responsive and I appreciated the high level of professionalism. It was a breath of fresh air after having to deal with the home builders. Wes and his team, Justin and Josh were efficient, courteous, and incredibly helpful. The room that unfortunately had the most damage, is my 2yo daughter’s room and with another little one on the way, my mind is at much greater ease after getting the mold professionally removed. They were attentive to my questions and concerns. I would highly recommend them to anyone needing this sort of service.
From the moment I contacted Clean Sweep to arrange for cleanup following a basement sewage back up, to the very end when they returned to pick up their equipment, this company has been superb and I would highly recommend them to anyone in need of their services. Wesley Massey and his crew of Josh and Justin were OUTSTANDING in their professionalism and customer service and went above and beyond to help me . They took the time to patiently explain all my options, were polite, punctual, wore booties and treated my belongings with great care. They are a great asset to this company.I hope I never have a sewage back up again but if I did I would call Clean Sweep immediately ! Thank You guys so much.
I had a wonderful experience working with Wes, Ethan and Jose from Clean Sweep. They were so very professional and cleaned out the drenched items on my garage after a water heater leak. I would highly recommend them to others in need of their services.
Clean Sweep helped me recently with cleanup and mold removal resulting from a leak from my kitchen sink. I had water damage to my basement ceiling as well as mold. Two Clean Sweep technicians, James and Michael came out and did an outstanding job of cleaning up and drying out the problem. They are professional, thorough, knowledgeable and very kind. They came up with a solution, supplied all documentation required by the insurance company and did an outstanding job. When they were able to remove their equipment, they left cleaned up and left everything in pristine condition. I highly recommend this company! I hope I never have need to use them again, but if I did, I would contact them in a heartbeat.
We had a great experience with James and Michael. They were super responsive and did a great job assessing and remediating the damage. I could tell that they took pride in their work and genuinely cared about helping restore our home. Highest recommendation!
James and Michael did an amazing job! They were respectful of my home by wearing masks and foot covers and began work immediately answering any questions I had with a smile. Both seemed knowledgeable about the job and sympathetic to our situation. Hopefully I wont have water damage ever again but if I do, Im calling Clean Sweep. Thanks guys!
Both James and Michael arrived in a timely fashion and conducted excellent work. They were professional, courteous, and helpful in answering all the questions I had. Could not recommend enough.
I had never heard of Clean Sweep prior to needing their services when my main line backed up and flooded my basement. From my initial call, the woman I spoke to was very compassionate and said that she would have a team out to my house within 2 hours - this was also on a Sunday afternoon. Within 30 minutes I received a call from Wesley giving me his team ETA. Wesley, Justin and Josh are an amazing team; to say that they are professional would be an understatement. Wes sat down with me and was very honest and thorough in explaining every step that would take place in the process. His knowledge, patience, and care made me feel very at ease at a time that was extremely stressful. Wes called me with updates and accurate ETAs each time the team came back out to my home for further work and also called me at the end of each day with additional updates. I cannot recommend this company enough! They were amazing! And Wes, Justin and Josh could not have been better to work with! If I am ever if need of a restoration company in the future, there is no other company I would call, and I would also request Wes and his team.
I cannot recommend this company highly enough!!! Clean Sweep was so knowledgeable, responsive and professional in providing emergency services for our water damage. Every single person weve dealt with- from the estimator (Jamie) to the work team (Wes & Josh) to the receptionist (Donna) was completely amazing. I feel like Ive had a team advocating for me and helping me through this entire process in such a kind and compassionate way, not only with the cleanup but in dealing with our insurance company as well. They literally treated us like family. Wes and Josh worked SO hard to perform cleanup services in both our kitchen and basement. It was a complete mess and they handled it efficiently and the work was so well done. I cannot imagine having used another company for this job. Theres no chance anyone couldve done it better or in a more caring way. Huge thanks to you, Clean Sweep- we are beyond grateful!!!
Our main sewer line backed up overnight Friday of a holiday weekend. After a call around 2 pm on Saturday to Clean Sweep, we had cleaners in our house within a matter of hours. Everyone we interacted with was friendly, thorough, and responsive. Within 8 hours of contacting them, our basement was cleared of the raw sewage. Their follow up post service has also been excellent to ensure everything dried out properly and that were set with next steps for our basement. Would highly recommend them!
I have used other water cleanup companies in the past. I have never been felt prompted to write a review. By far, this was my best experience with water cleanup, which can be made more stressful. Reasons for my satisfaction included their:1) Expertise with the process of water cleanup2) Expertise with the process of mold removal3) Ability and willingness to communicate with me with regard to the process3) Ability to problem solve any concerns including keeping me functioning in my home to the greatest extent possible4) Respect and followed covid practices without remindersI would highly recommend Clean Sweep. Thank you again for your service.
Wes and his team came in quickly, did basic damage control, and then came back after I cleared it with my insurance company to finish drying out my basement. They treated my belongings with care, and took a thorough inventory of damaged items. Numerous photos from the original mess through the clean up accompanied a 160 page to my insurance company. And they covered all of my furnishings so they wouldnt be covered with dry wall dust and debris. Very professional!
I highly recommend Clean Sweep for any cleaning needs you may have. Rob and his partner were on-time, professional and did a great job. Being a local company, Clean Sweep gives you the kind of service that is missing from the larger, regional and national companies.
I called Clean Sweep on a Saturday afternoon after a plumber had resolved the leak coming from my neighbor who claimed there was no leak in their unit. The earliest Clean Sweep could get to me was on Monday, early afternoon.James and Michael knocked on my door, as stated, in the early afternoon on Monday. They came prepared to get the process started. When they came in, they covered their shoes and masked up. They got to work right away covering stuff and moving what needed to be moved.The ceiling and part of a wall was removed and all associated debris was removed from from my home. If it werent for the equipment left behind, you would never have known they were there. They even cleaned up the floor before they left.Their return trip to check for dryness and equipment removal was done just as efficiently as ceiling, wall removal and, equipment setup.Would I use Clean Sweep again? Yes. Would I recommend them to others? Yes.James and Michael were the consummate examples of customer service and knowledge.Thank you.
Five stars!!! Wes and his team arrived promptly, friendly, and extremely professional. They worked efficiently and quickly while keeping me up to date during the entire process. They did an amazing job from start to end with the clean up. The team documented everything that I needed for the insurance company with photos and detail description of each property damage. Very prompt and patient with any questions that I had. I highly recommend them to anyone needing their service!
We had flooding in our finished basement and received a referral to use Clean Sweep. They offered to do an emergency clean up, but we ended up scheduling for the following day. The person we spoke with at the office was very helpful. The following day, Rob and Rob called about 20 mins before showing up. They showed up at the beginning of window and were extremely professional and courteous. Rob explained what they were able to do clearly then made sure we were comfortable with what they were going to do. They removed wet drywall, insulation, carpet, and foam and took it with them. They cleaned up water and disinfected the area. Then they left fans and a dehumidifier to dry the area out. They picked up their equipment a couple days later and tested for dampness. We felt they were very thorough and could not be more happy with the service provided.
I am very pleased with the work James H. and his crew did in my basement! I had water damage in my basement caused by a broken sump pump. The crew was fast and efficient, and everything in my basement was handled with care. They made sure everything was dry and mold free and that the air quality was safe for my family. This crew was so professional and knowledgeable. I highly recommend James and his crew. I will definitely use them again for any future issue. Thanks Clean sweep!
The 2 men arrived on time were extremely professional. They kept me up to date during entire process. They worked efficiently and quickly since damage was in crawl space I was very impressed. They did an amazing job with the clean up as well. I will highly recommend them to anyone needing their services. They TOTALLY ROCKED
On wednesday afternoon I went downstairs to my basement and found 3 inches of water all over my basement. It was after hurricane Ida went through. I couldnt believe it!I immediately called Apple Plumbing from Westminster and they responded within 2 hours. Put in a new sump pump. Told me to call Clean Sweep. It was after 7 pm and I thought how am I going to get a cleanup crew at my house at this hour. I made the call and Wes answered. I explained my situation and he told me he would be out shortly to get the water out of my house and begin the cleanup phase.Wes entered my house and was extremely personable and very professional. He explained at length what the process would entail.Wes,Joshua,Mike and Ethan got all the water out that night and ran the fans all night.They came back the next 2 days to continue.I was so touched that they found personal pictures in a wet bag and laid them all out to dry. They really went that extra mile.This experience was very stressful but I couldnt imagine going through this without Wes and his coworkers.Very pleased with this company.The owner should be very proud to have such a group of dedicated professionals working for him.
Our basement flooded due to a main line valve malfunction. (A nightmare!) Clean Sweep was here promptly with very pleasant and talented professionals. They had to work for more than 10 hours and did an amazing job. They had to cut dry wall, pull up carpet, take out doors. They took photos, worked with the insurance company and were really excellent in every respect. I highly recommend them.
James and Michael arrived on time and were extremely professional, polite, and informative throughout the entire process, from the initial inspection to the final clean up! They worked efficiently and quickly despite the fact that the damage was in our attic and it was pretty hot up there on the day they came to perform mold remediation and remove all of the moldy insulation. They did an amazing job with the cleanup and removal of the insulation from our home as well......not an ounce of old insulation left! I will highly recommend them to anyone needing their services. James and Michael are TOTALLY AWESOME! Thank you, both, for ALL of your assistance in remediating our mold issue!
I had an air conditioning leak which cause damage to my first floor. Clean Sweep came out the same day which was amazing to me because it seems to take forever to get anybody to do anything. We made an appointment and they came back to take the flooring up treat for mold and set fans up. They were on time very professional very polite n couldnt ask for anything better. They even referred me to a company that will come out late a new floor and do the Reconstruction work. Not one complaint.
Unexpectedly my sub water pumps stopped working and clean sweep sent out the best men to do the job the same exact evening. Rob D, Rob L, Josh, and Wes. We’re very professional, punctual, and knowledgeable about everything going on. Being a women and a first time home buyer I had no clue what was happening, however these guys made my experience less of a headache by providing me insight. They made sure everything was cleared out and dried my basement up in no time, so that I wouldn’t get mold. I am so thankful for these guys and all of their hard work . The other great thing that I appreciate were the phone calls they gave to make sure I was aware they were on the way. Each time a hour before arrival :)Thank you Clean SweepThank youRob D, Rob L, Josh and Wes for everything !Shatia Jones
I have nothing but positive things to say about our experience with Jimmy and Michael from Clean Sweep. We had a water overflow problem that caused some serious damage to our bathroom that leaked into the basement. Jimmy and Michael came out that day and worked into the night treating the effected areas, ripping up compromised flooring and drying out the affected areas. Most importantly we went to sleep that night feeling that it was safe to stay in our home.I really felt they went the extra mile. They put down masking paper from the job site to the outdoors so that they didnt track anything in or out of our house. Considering all that happened that day, their attention to the cleanliness and integrity of our home was greatly appreciated. They were incredibly professional and empathetic to our situation. I cant recommend them enough.
Had the pleasure of working with James and Mike after discovering a leak and mold from my tub upstairs. They were flexible, super friendly, just good old fashioned honest professionals. Couldn’t have possibly had better guys come through.
Jason and Justin explained their services and satisfactorily answered all of our questions. An excellent team. When finished they again explained all work they performed.
I could not have asked for a better company to help us through this trying time. We had a main sewage line backup. Our whole basement was flooded. So gross. Well anyway, the guys they sent out with in 24 hours were so amazing! Wes and Justin, so sweet and so professional. They had a lot on their Hands and our basement all though, it’s torn up now until a construction company comes out and rebuilds, looks amazing for the amount of damage that was done. I also work from home so Wes made it so through all this I could still be working downstairs and taking my clients as needed. I wish I could have this guys do all types of work in my house. That’s how amazing they are! I would recommend clean sweep to anyone and everyone! Thank you Wes, Justin, and clean sweep for being so amazing! Wes especially, with how well you made this process go smoothly and fully explaining every little question asked, lol and there were a lot! Lol!!!
After a complete HVAC replacement, a floor pipe was cut causing water back up in my laundry room. Because I was worried about mold, Clean Sweep was brought in. They looked my laundry room over and came up with a plan to get all water out of my basement. They were professional and pleasant. I would recommend this company. James was really nice.
The three technicians, Wes, Josh, and Justin brought large fans and dehumidifiers to repair damage from a leak and prevent mold. They were all excellent and did a fine job!
From our first conversation with Dawn, to the completion of services by our water mitigation team, Rob & Rob, service was excellent. Rob & Rob were very personable and professional. They explained everything and communicated with us throughout the process about everything. They worked very hard turning our water damage nightmare around. I cannot say enough about how great they were at dealing with a nasty situation. I will tell everyone I know about Clean Sweep!
Friendly, polite, professional and courteousCould not have asked for a better experienceThank you so much!
We had a septic issue at our home on Sunday. We called on Monday and they came right out. Wes and Josh were very professional, courteous. They let us know exactly what was going on and how they would remedy the problem. Thank you for putting our minds at ease.
Rob & Rod are great guys. They were very professional and thorough with their work. I recommend for anyone with similar issues as mine. Thank you! Sam
My sump pump failed and the basement flooded. They responded quickly and Jamie and Rob provided an estimate. They were very professional, friendly, explained in detail what they would do and took time to answer all my questions and concerns.An appointment was set up and Jamie and Rob were reassigned on the day of my appointment and Justin and Jason were assigned and arrived on time.Justin and Jason were very professional and friendly picking up the job and touched base on how they would do the work.They answered all questions and went right to work thoroughly cleaning up and going through the sanitizing along with dealing with damaged items that were in the basement. Then set up for the drying process.Justin and Jason did an exceptional work along with their quiet demeanor as they went about their work.Also, the office manager, Kyle was very informative and helpful.I was totally satisfied with entire experience with this company and would highly recommend them.Andy
Rob and Rob arrived promptly and reviewed my problem and recommended a course of action. They came prepared to completed the job on the same day and the cost was way less than what I expected to pay. I appreciate this company’s quick response which gave me somePeaceOfMind
After a water leak from the upstairs bathroom, the ceiling of my entrance hall was damaged. Clean Sweep came to the rescue by disinfecting the open ceiling followed by setting up a de-humidifier, air cleaner and multiple fans. Both technicians, Wes and Josh, worked swiftly and expertly and answered any questions I had. Ruth and Donna in the office were also very helpful and accommodating. I was very happy with their services.Thank you,Ursula R.
I had a sump pump that stopped working and the room was flooded with 2-3 inches of water. I had personal items that were stored in the room and needless to say some things got damaged. Rob and Rob came on time and after the water was pumped out they went right to work removing the damaged items and cleaning and removing items that were not damaged. They continued cleaning the room and worked very hard and did a great job. Very professional, answered all my questions and were careful to clean up after the job was done. They made the aggravation of dealing with the mess of the water easier to bare. Will recommend Clean Sweep to others and tell them to ask for both of these hard working gentlemen.
Clean Sweep was very professional and quick to respond to our row home basements need of restoration services due to a leaking overhead section of sewage pipe.The techs who showed up were Wes and Josh. Throughout the entire process they were very professional, informative and proficient with the way they handled our situation.They went above and beyond by even being available during replacement of said sewage pipe by assisting the plumber with safe removal of sections of contaminated pipe and offering the plumber extra disposal bags for his use to remove any additional contaminated items.If ever we should be in need of any future remediation svcs or clean up we will be contacting Clean Sweep.
Rob and Wes arrived right on time. They were polite, personable, efficient, and thorough. They gave clear descriptions of what needed to be done and why and executed their plan in a timely fashion. I highly recommend this company.
We have worked with clean sweep several times now due to a construction error in our home. James and the entire team have always been extremely responsive, professional, and considerate of my pets when they come to my home. Their work is very good, and they are very thorough with what they do. I HIGHLY recommend this company for any of your needs!!
Mr Wes, Josh and Mike did an outstanding job. Very professional, answered all my questions and kept me up to date. I will highly recommend them to anyone needing their services.
Clean sweep is highly professional and knowledgeable. We are very much satisfied with their service. In future we will recommend their name
Very professional service. Showed up at scheduled time. Kept me abreast as to what was going on. Very knowledgeable throughout. Would highly recommend their services.
Clean Sweep saved us after the main drain from our house blocked up and our downstairs bathroom flooded. James and Michael worked very hard to remove damaged dry wall. They were very thorough, courteous, trustworthy and friendly.
We had a burst pipe and after the plumbers fixed the initial problem, these guys came in right away (w/in a couple of hours) and were incredibly professional and knowledgeable. We had the same contact person (Wes) and the team were pleasant, wore masks, and respectful. Not only did they do the clean up but they were able to help us figure out what the larger issue may be and give us advice on what to communicate to a future plumber. I highly recommend this business if you are ever in the unfortunate place of needing immediate water clean up and mold removal. Thanks!
Very impressed with the courtesy & professionalism of Mr. James H. and Mr. Mike S...of Clean Sweep Enterprises...two employees exhibited expertise & professionalism above & beyond the usual...as a matter of fact...I owe you for educating me on the importance of mold removal as well as the methods...thank you..! I also thank you for the care taken with our personal property...they moved everything with great care & in a expert manner...again thank you & KEEP UP THE GOOD WORK
We recently had water damage from a broken water heater. Wes and his team came out the next day and did an amazing job. They walked me through everything they needed to do and gave me an accurate estimate of how long the job would take. They checked back in every step of the way and made the entire process so easy!
The service technician and office personnel that helped with our unexpected water damage issue were exceptional. Highly professional and attention to detail. They over communicated the entire time and did a wonderful job. This small business should be commended for their exceptional service. Highly recommend!
Very professional company. All members of the team, from Ryan, who gave us an initial estimate, to Wes and his crew were courteous, friendly, arrived on time, and thorough in their explanation of the work to be completed. Would recommend.
Wes, Josh, & Mike were professional, thorough, and efficient. We had water in every room in our basement and a LOT of storage items to move & inspect. They got right to work and worked late into the evening to assess and mitigate the damage as quickly as possible. They worked well together as a team, were careful with our belongings, and they remained professional the entire time they were on our property. (We have little children & while they were not present in the work area, I was NOT afraid they would overhear foul language or inappropriate conversations as has happened with other contactors we have had working at our home in the past.) They were accessible, friendly, and sensitive to the hardship that the situation was putting our family through. They were patient and responsive to any and all of our questions and requests. They always checked in and updated us, they were prompt, and provided excellent communication about appointments, updates on progress, and details regarding the job. Wes took the time to explain the details of the process in a way that could be easily understood. They truly put us at ease, and it felt more like we were talking with supportive friends than with a crew for hire... Well actually miss seeing them around now that the job is done. I would highly recommend Clean Sweep for a water damage clean up, and while I certainly hope we will never need their services again, if we ever do, I will hire them again without a second thought.
Great job sealing up and protecting our personal items while they worked. Very professional and highly competent. Id use them again if I needed to.
The team was on time and very responsive. They were extremely professional and got the job done in a timely manner. I would highly recommend them!
Wes, Josh and Mike worked at my parents’ home and they were very professional, and helpful. There was a language barrier between my parents and them and they were super patient and understanding. No complaints from me! No one wishes for water damage but if it were to happen again— I know who to call!
The crew from Clean sweep was great. James and Robert were excellent, very professional during the entire process. They inspected and cleaned up our kitchen area and basement water damage and worked into the late hours, so the job would finished in one day. I truly appreciate their assistance in having this job done. I would recommend the two without any hesitation. Their knowledge of the work and professional demeanor are worthy and it was a good idea calling them. Thank you 🙏
Wesley and the whole team who came out with him today have been awesome and have made a stressful situation so much easier. They have been patient answering all of my questions and concerns and have taken their time to explain the whole process of mold contamination, and the subsequent steps needed to take to decontaminate the affected area. My kids’ playroom took the hit and they have gone above and beyond to ensure that what items can be safely saved will be, including individually cleaning the Lego-palooza we have going on down there. I can not recommend them highly enough!
Josh, Mike and Wes of Clean Sweep were always very professional and respectful of me and my home, each time they came out. Wes as the leader of the crew, carefully explained what was happening and what they were going to do each time. He made sure I understood everything before they proceeded. I would gladly recommend them to family and friends who need their services.
Excellent customer service & superior quality of work!Thank you very much! 😊
Clean sweep was called and arrived within two hours of me calling them. The guys showed up and was very friendly and professional if you have any issues PLEASE give them a call. YOU WILL NOT BE DISAPPOINTED
James Humphrey and his team were very professional and explained in detail of what they were going to do. Also helpful with Insurance claim. Highly recommend 👌.
Rob & Rob did a great job. They consistently reassureed me that every thing would be ok. As they removed the granite for the cabinets to be removed. They cleaned up everything before leaving. A very professional team.
Wesley and his crew did a great job of removing all the damaged carpeting, wall board and molding. They were working around a lot of storage items in our basement. They were very respectful of the contents in the area. I found all three of them to be extremely professional, knowledgeable and courteous. Thank you!
I am happy to write a review of Wes, Mike, & Josh. They were prompt, polite, & professional. They also educated me on the potential causes of the mold in our home & ways that Clean Sweep and our builder can help eradicate it. When we have had jobs completed by Clean Sweep in the past; they have provided excellent service as well as complete mold remediation which we appreciate and are thankful for! I recommend Clean Sweep to anyone who needs any cleaning done especially related to water damage. Thank you guys again!
When it rains it pours. My furnace went out and at the same time a pipe in my basement broke and flooded the entire basement. In a complete panic I called a very well known clean up company at 8:30 pm and was told my issue was not an emergency and told to call back Monday morning. Needless to say I hung up, googled some more and immediately called clean sweep. Within minutes of the call Ruth was compassionate and understanding of my needs. She said someone would be out by 9:30. As soon as I hung up the phone I received a call from Wes telling me he would be to my home in 15 minutes. Upon arrival Wes and Josh assessed the situation and told me everything that would need to be done. They immediately began working and worked well past midnight to remove the standing water. Each day they came back I was greeted with a wave and a smile to my ring doorbell and a phone call letting me know they were beginning to work. When it came time for the demolition process of the damage they brought in another associate Mike to help. They protected everything that was not damaged and sealed the area off from my pets and children. I cannot stress enough how kind and caring Wes, Josh and Mike were. They are extraordinary men, who go above and beyond the call of their duties. I highly recommend this business to anyone in need of these types of services. They are working directly with my insurance and documenting every step and every item that cannot be saved as they go through the process of saving my basement. The entire team from start to finish took an extremely stressful event and made me feel comfortable and confident in the decision I made to use this company. I cannot begin to thank you enough for all of the hard work and communication that was given from Wes, Josh and Mike.
Mike & Jimmy were total professionals in all respects. Courteous,Cleanly, and took the time to explain what the issues were, and explained all corrective action. Clean site, done right, first time, on time. 5 Stars :) Sincerely, Ed Janeski / Crofton Md
Josh and his crew arrived on time. He fully explained the process to us, after which he examined the area having the problem and created a worksheet of all of the items that would be needed in the cleanup as well as identifying the area that would need repair/removal. Everything was was organized and very efficient. Once he had his plan developed he prepared our estimate and explained how the work would be completed. Immediately upon accepting the estimate his crew began removing the items in the area to a save location, and got to work. The initial cleanup took approximately 2 hours.As promised, his crew returned in 72 hours, verified that the area was clean, and removed all of the containment and drying equipment.The whole process was done in a very professional manner. We are very pleased with the result and would heartily recommend this company.
My grandmother’s basement had a flood with sewage water. Clean Sweep Enterprises were very quick to respond to the mess we had in the house. Not only were they responsive, we were sent the best crew possible... Wesley, Josh, and Michael. 3 respectful, knowledgeable, and professional gentleman that were willing to go above and beyond to get the job done. They even offered to return at a later date to put some contents back in the basement for us. He also recognized some mold in the basement and wrote a free estimate for that for us. The work that they performed was flawless, they walked into a big job, a big mess, and cleaned the mess up so well, all while doing it with a smile on their face.... even if it was cleaning poop water. I totally recommend this company if you are in need of their services. They are awesome people who know how to do their job right and professionally!
Every aspect of working with this business was exemplary. From setting up the initial service with Minae who was extremely congenial and cared about setting up the best service to resolve our water damage issues to James and his wonderful crew who actually did the tear down and mold mitigation. Any phone calls were answered or returned readily (other companies may take days to call you back or never return your calls). All crew members were extremely friendly, professional, and explained any and all repair issues before proceeding. All the workers followed proper COVID safety standards and were extra careful to keep surrounding areas as clean as possible. I would highly recommend this company to anyone needing covered home repair services.
James & his crew were fantastic, we had a sewage back up on a Sunday night. They showed up amazingly quick. Told me the whole process & had all the work done in 2 hours. Quick, clean & professional work could not ask for a better company.
James and his crew were great. It was amazing to have this issue (a flooded basement) resolved so quickly during a global pandemic and just before a holiday (NYE). They were professional, neat, and quick, and James answered every question I had along the way.
Jamie and Rob have been wonderful! They have been very communicative/came right away to assess the situation, explained the process thoroughly, got to work removing everything that had been touched by the sewage water and remediated all the areas. They only removed what had to go/didnt run up the bill. I havent had any issues with odors, because Jamie and Rob were so quick to get rid of the sewage water. Thank goodness for them! They have treated my property as if it was theirs/so respectful. I would recommend them to anyone, and I cant praise them enough! Thank you Clean Sweep, Jamie and Rob!
Wesley and his crew are timely, proficient, professional, courteous, and knowledgeable! In fact they have are open 24hours a day for emergency services. I saw their truck in my neighborhood going to another home and gave them a call for my home. Customer Service was friendly, prompt and professional. They also observe CDC standards for the COVID-19 season! I will be using them for mold remediation from a leaky pipe line behind my refrigerator. They thoroughly explained their testing, procedure and tools used for mold remediation, and left my home as they found it without leaving debris everywhere. I strongly believe they will get the work done right the first time! You can count on Wesley and his team time and time again!
Beyond their professionalism, quality, value and care the team worked together from start to finish.Rob and Mike initiated the mitigation with a thorough clean up. A few days later Josh and James continued the process coming back several times to ensure the property dried appropriately before removing all the equipment and keeping me informed through the process. Greatly appreciated.Thank you guys!
We had a wonderful experience with Clean Sweep. They came out about two hours after we called for an estimate (it was not an emergency visit). Wes, the team lead, was very professional and began surveying the situation quickly. He surmised the extent of the damage with amazing accuracy. His estimate of the effort required to remediate the situation was borne out once they began to remove and expose the damaged floor and cabinetry. He explained every step of the process and it all worked out well. He was very attentive to detail and very polite and helpful. One thing I appreciated is that Wes called 30-45 minutes ahead of arriving at the property. He stayed in close touch via text and phone as needed. All-in-all, I would highly recommend Clean Sweep for your water or sewage remediation needs.
Wes and his group were outstanding!!! My sump pump failed and about 2 inches of standing water was discovered Christmas night. Clean Sweep showed up that night and immediately got work getting the water out of my basement. They are some of the most courteous people I have worked with. They talked to my insurance company that evening and stayed until the water was removed. I would recommend no one else if asked.
After an unfortunate incident, I needed a quick response from a remediation team to address the water damage and ensure that there would be no mold growth. Clean Sweep Enterprises returned my call and sent a crew out that very evening.James, the technician, and his team provided updates of their estimated arrival, were professional upon arrival - including mask, wear and wearing covering for their shoes to prevent damage to the floor and carpet.In cases of future checks in the ongoing days, they provided an update as to when they would arrive. Even better, they were punctual: if they said they would be there at 10, they were there at 10.At all times, the team that came out was respectful of the space - which is a lot to say about a company that youre hiring to demo part of your house for the purpose of preventing further damage. But, in particular, they brought their own plastic to cover anything that could potentially be damaged by debris removal, made sure to not remove anything other than that which was necessary, and were careful to try to preserve things around areas they cut into to.
The crew from Clean sweep was awesome! Wes, Mike and Josh were excellent, very professional during the whole process. They quickly cleaned up our basement water damage and worked into the late hours, so the job would finished in one day. We are so glad, we called them!!
Rob and Michael showed up and they found what 3 different plumbers couldnt find...the leak They got to work the next day and the mold was gone. Amazingly polite and easy to talk to. These guys work hard and work long hours, and you always receive a sunny outlook on life. I would definitely use them again!
Wes and his team went above and beyond. They were friendly, knowledgeable, fast and efficient. I’ve had experience with other vendors but everyone including the representative Mine were all super fast and helpful. Will definitely call them if there is anything needed in the future.
The young men who set everything up were incredibly personable and enjoyable to work with. They were also very knowledgeable. I didnt realize that they are not a franchise and that they are locally owned and operated and by women, no less, so that was a big bonus for me at least. Im hoping I dont ever have to use them again simply because water damage is not fun. But if I do ever need similar services, I will definitely the contacting them.
The team that provided the service for my family were extremely professional and made certain that we were satisfied. I would highly recommend them when in need of support.
Jason and Eric came out to do mold removal in my kitchen/dining room and basement from copper pipes that had leaked inside my wall causing alot of water damage. The problem had been going on for a long time before the walls started leaking. They were both prompt and informative of what was involved with the job.They worked 8 hours and after the job was done, explained everything to me. They left dehumidifiers to dry out the walls. They will be back on Monday to check the walls again. They also left info on a contractor who can fix the walls and ceilings.I would recommend these folks to anyone. Very thorough.
Wes and the Clean Sweep team made a very stressful experience so much better. They were empathetic and really worked to make this a less stressful experience. I would highly recommend this team.
Highly recommend Clean Sweep for their responsiveness, professionalism, and quality of work. We needed a significant clean-up effort following a sewer line back-up into our basement. The damage was extensive with standing water that seeped into the carpet, walls, and ruined many household items.Our first contact with Clean Sweep was the afternoon of the day we discovered the problem. They had a crew out to us that evening and worked well past midnight hauling away everything that was destroyed and disinfecting what remained. Afterward they brought in about a dozen industrial fans and a dehumidfier to dry the basement out and prevent mold/bacteria from gaining a foothold. Equally important, they knew what we would need for insurance purposes and documented all the damage with pictures and a written report which we will submit with our claim.Would also like to recognize the professionalism and of the team. They responded to our call promptly, updated us on their ETA and followed up afterward to ensure our satisfaction with the work. The crew (Wes, Josh and Mike) were knowledgable and friendly - couldnt recommend them more highly
James, Josh and Josh were exceptional! Polite, professional, and efficient. They were able to make it to our house for clean up with in just a short hour or two upon calling, and that was on a weekend! I couldnt be happier with the service that they provided! Thank you so much clean sweep for taking care of our sewage problem!
My bathroom flooded this past Sunday and was referred to this service by my plumber. I was very fortunate to receive the A Team of Wesley, Eric & Justin who were very professional and friendly, also made me feel taken care of. The A Team stayed on football Sunday until the job was complete (after 10pm). Such dedication and professionalism should be recognized and awarded. Thanks to the ATeam!
This team is awesome. They did such a good job I had to refer a family member. You will definitely be satisfied with their work.
Courteous and professional team: Wes, Jason and Rob were wonderful!
Erik, Justin, and Wes were very professional. They came in, listened to my concerns and cleaned up the area. They made sure everything was sanitized and that my space was safe. Thanks guys, I appreciate all of your help!!!
James, Josh & Michael were extremely professional, friendly, timely and helpful in aiding in the cleanup and necessary work after my basement was flooded by a backed up toilet/pipe. Great communicators, they worked with me and were very patient and flexible regarding some difficulties getting my landlord on the phone to communicate necessary repairs and quotes. I would gladly recommend their services in the future!
The service techs were very professional. They explained the process very thoroughly, and told what to expect through the completion of the process
When a leak in the condo above my garage resulted in water coming into my garage, the community builder contacted Clean Sweep to remove the wet insulation, and drywall. Clean Sweep team members Joshua and Mike removed the wet materials and set up air dryers and dehumidifiers to run for several days and created a plastic barrier to contain the equipment.. Over the weekend I texted Joshua with a question and he offered an answer and also offered to come out to check on the water collection tub if needed. Fortunately his answer did not require him making a visit. Today Joshua returned to remove the plastic barrier, air dryers and dehumidifiers. Overall I was very impressed with the professional way the matter was taken care of .
We experienced a sewage backup caused by a failed County pump. Approximately 30+ gallons of sewage flowed from our laundry sink. We immediately contacted our insurance agent who recommended Clean Sweep. Wes and his crew arrived within a couple of hours and immediately went to work removing the sewage. The clean up required removing ceramic tile, carpets, baseboards, door jambs and casings and approximately the lower 24 of sheet rock in several rooms. Clean Sweep handled it all including disinfection and dehumidification. Because of the extent of the clean up we hired an industrial hygienist who took samples and identified about 5 additional feet of sheetrock that should be removed. Wes returned the next day and cheerfully managed the additional work and left us ready to rebuild. This is a good company when you have an emergency.
James and his team were great. They worked quickly, did a great job, and came in $700 under what they quoted me. While I hope to never have to use them again, they will certainly be my first call if I do.
It was such a pleasure working with this company after a massive leak and pipe burst we had.Justin, Erik, Wes! Did an amazing job secured it cleaned it. And gave us all the support that we needed. Didn’t rush at all explained everything to us and gave us plenty of security to call them at any point if something isn’t right. I am really thankful to have met these gentlemen and there boss should be proud. Do you have such honorable employees. I highly recommend this company.
I was pleased with Erik Justin and Wes. They arrived on time, even early, and worked until they had done everything that could be done. They followed up and checked to be sure the area was dry. The problem was a toilet that overflowed so there was a lot of water damage. They did a great job and were very efficient and personable.