I love the team at this office!! They are very knowledgeable and they get back to me in a timely manor when I need help!! Cassondra got me a great deal on car insurance, and she was able to help me bundle a life insurance policy with it as well! My policy now is significantly less than it was before when I was with liberty mutual. I was so happy with it that I had Cassondra sign up my boyfriend as well. She was able to literally cut his car insurance payment in half from what he was paying before!! Thank you Cassondra, and the entire team at Quinn McCoy’s office!!
Yes it seems that Mr. McCoy has more business then he and his staff can handle. Stopped by this afternoon to try and set up an appointment to see Mr. McCoy this sat as his door says he is willing to do, but was told by his secretary that Mr. McCoy was way to busy to bother to meet with me. It seems that its up to the discretion of his secretary as to if he can see some one on Saturdays. I was told that I could speak to his office manager, but Mr, McCoy was way to busy and important to meet with someone who has been with State Farm for only 52 years. Congratulations Sir I hope with your staff you stay busy for many years to come.
My agent here, Hannah Collins, is the very reason why I love state farm. She explains everything to me in a way that I can understand and genuinely seems to have my best interest at heart. She answers questions for me any time of day and best of all has helped me save money!!! I recommend her to everyone I know.
Hannah is always a pleasure to speak with, and never fails to go above and beyond to make sure customer is satisfied. She calls for you when others transfer, really great employee, dont loose her. Thank you for making insurance...not so bad. I kid...great office, just call them already!
Quinn Mccoy and his team are knowledgeable and so easy to work with. I sent my whole family to his office!
Went in to meet Quinn when he absorbed us from another agent. We were really impressed. Super nice guy. Chatted more about life than policies... oh yeah, State Farm trounced all others in terms of price and coverage.
Getting in is easy, getting out is a nightmare! I was ensured with them for about 2 years. For reasons unimportant for this post, I took my business elsewhere. It’s been a week, I received no confirmation till date regarding my cancellation and the office continues to charge me... I filed a complaint with corporate, they apologized for the error on the office’s part, promised to refund as legally they did not have my permission to withdraw the funds and basically told me 🤷🏻♂️ What can you do? Avoid doing business with this office if clarity and communication is important to you. If not, enjoy the suspense!
I truly adore this staff. They are so professional and kind. No matter who answers the phone they are all so helpful. I love samantha! She keeps me on track! They go way above and beyond! I recommend them to everyone.
Quinn McCoy, Kim and the entire staff have have been excellent to work with. Ive had insurance through this office for the past few years. They have always been responsive, thorough, and made the process of getting coverage for my vehicles and liability insurance for my business so easy. Highly recommended!
Highly Knowledgeable and genuinely caring group of people in the office. Have never had a bad experience when dealing with anyone in either of the McCoy offices. Great customer service obviously stemming from wonderful leadership.
Cameron assisted me over the phone to add coverage to a vehicle I purchased from a private individual so I could drive it home. I was really pleased that he was able to answer all my questions and save me a little money as well. Thanks!
She was very nice I really appreciate all her help and answered all my question
Great team to have for insurance .
When got a quote from Progressive, I was reasonably pleased. But then I went to the team at Quinn McCoy State Farm and they blew Progressive away by $80 a month!!! Plus got me renters insurance and roadside assistance. They have been super helpful through my transition from one insurance company to another. I refer them as often as I can.
I have had State Farm Insurance for a few years now, however, it wasnt until Quinn and his staff brought to my attention the importance of Life Insurance. I am a young adult trying to plan for my future and with the help and patience of Quinn and his staff, I feel more confident and secure with my future plans. You will feel extremely comfortable and welcomed at this office without a doubt!
We have been with Quinn since he opened his first office. The experiences we have had with him, as well as his staff have been highly professional and efficient. Quinn is very knowledgeable about the options available through State Farm and is always looking out for the best interest of our family.
I have been working with Quinn and his staff since February. They have been very kind and helpful, especially Samantha Lay. She has been an amazing help with everything I have needed! Highly recommend!
My husband and I habe been with State Farm for 15+ years. We have never had any problems with this office until Quinn McCoy took over. He and his staff are rude and unprofessional. I have been hung up on when I call to make changes to our policy and when I call back there is no apology or changes made. My husband called to see about adding a new vehicle to the policy and they did that but didnt want to fax over proof of insurance to the dealer. My husband had to call 4 times and ask before they finally did. The low level of customer service has made us switch to another State Farm agent, which Quinn himself refuses to do. It took us over a month to get him to finally transfer our policy. I dont know how he expects his office to succeed with such terrible customer service.
Had to call and put a hold on my automatic payment due to some personal issues. I called 24 hours ahead of time which Ive done before. Christina answered the phone and I explained that I couldnt have the payment talen out tomorrow. Right away she had attitude in her voice and told me that I needed to give them more time to stop it. Then she proceeded to ask when Ill be able to pay it and I told her Im not sure due to said personal issues. I have nevrmer ever ever had any issues before today. Now considering looking for a new insurance company. If I could give them a 0 star rating I would. McCoy needs to do something about Christina and her people skills.
Every time we have a question or need any help Quinn and his staff have always been very helpful and very accommodating.
Very rude and unprofessional. Always Jacking up prices and claiming it to be about criminal activity in a neighborhood. So I changed insurances. Still live in the same neighborhood and my insurance price has remained the same for the past 2 years. My father who is 65 has been taken advantage of. They know his age and driving record. He drives less than the average 12,000 miles a year and has not a single traffic violation in over 10 years. He has been a statefarm insured customer for longer than Quinn McCoy has been alive, and they want to put him in a low riding car and jack up his insurance price and save money for themselves even though he has probably paid Quinns salary twice over. Im trying to get ahold of statefarm headquarters about this and placing a formal complaint with the better business Bureau. I feel that my father has been taken advantage of because hes hearing impaired and Quinn just pushes charges on people especially those of whom he know he can take advantage of. Quinn is a sleazy business person who has tarnished the names of the the people he took over for. Hell smirk at you in the office while his desk agents treat you like youre nothing. The only criminal activities going on is how Quinn McCoy runs his office of insurance.
Weve been with Quinns office for years and have always been satisfied. Samantha has been great!
Quinn & his staff are the best! Great customer service, helped save me money and helped with my auto loan.
Great customer service! Cam Steen was very helpful.
Just switched to this agent, very friendly helpful and friendly. Thank you for making the transition a smooth one. 😊
Staff there are very rude they act like they dont know how to do there job. I had suspended my services for a little bit due to my car not working once I got my car fixed I called the office to tell them to reinstate my coverage. They never did. I called state farm and they informed everything was off. So they turned it back on for me. I will be switching agents.
Luke and Samantha were great to work with. I couldnt be happier about my switch to state Farm
Samantha Lay is fantastic!! Theyve been extremely helpful throughout multiple changes and I look forward to continuing to work with them.
Quinn and staff (Cameron) helped me add another vehicle to my account while looking for all the discounts available. Highly recommend!
Sammi is the best. Always very helpful.
Very disappointed in this office, very unprofessional on how they handle business. Every month a different amount to pay. Comes out the 1st of every month. but somehow I got cancelled saying I was 2 months behind.I would rather go to the GENERAL than this office again...
Quinn & his staff are amazing! Helped myself and my family with our policies.
Samantha was very helpful!
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