KEENAN did a great job handling the dispatch and making sure that I was safe. After a very stressful afternoon I have restored faith that there are still good people out there doing there jobs well and going above and beyond what is expected. LEWIS was my towing specialist, he was courteous and knowledgeable, and I felt like I was getting advice from a good friend. Interstate is lucky to have him,as a great employee 👏 as a women out on the road I felt very safe and cared for. His uniform and truck were spotlessThank you interstate for helping to turn around a bad day.Holly Nelson

Very pleasant to talk to and answer all my questions and gave me some helpful advice!

All the employees I had to deal with were kind, understanding and very helpful.

Very uncooperative. Damaged my car while towing. Highly over charge for a poor job. I recommend you don’t deal with these guys.

Got my car stuck in the snow; they answered the phone right away and had someone out within a half hour. He didn’t wanna get stuck himself so he physically pushed my car out. $125 was the quoted price and he stuck to it. I’ll have to be more careful next time, but glad they responded so quickly.

Cannot overstate how happy I am with the service of Interstate Towing in Westfield Mass professional people work there good job

Ran out of gas this am at 530 am on way to work on a dark road in the boonies with just about no cell service. I couldnt tell them the road i was on so gave the call taker coordinates. She put the call in. 2 min later (interstate towing) called and said theyd be there in 45 min. 18 minutes later the tow arrived. Gave me gallon of gas which was 5 dollars. Thats the only problem i had with this situation. Guy was great. Very nice. Instead of getting to work an hr late i was only 11 minutes late. Recommend Interstate towing. Very reliable and quick in my situation. Thanks Interstate Towing!!

Billy the driver was awesome! Such a nice guy. Skilled at his job. Great customer service. I was not in the greatest mood bc of the car troubles. He was kind and considerate, listening and good car side manner a gem of an employee. Deserves a raise.

I blew a flat, had no spare so I called triple A. They told me it would be about an hour wait which is typical. I was stunned when about 15mins later, if that, an interstate towing truck arrived. Fastest service Tow service ever had. I’ve dealt with interstate several times their guys are always friendly, very helpful, and either beat triple As time estimates or arrive right on schedule. I highly recommend them to anyone in need of a tow service.

Thanks for your immense, needed help. You are the real heroes.

We are from Manchester Ct. and broke down just over the Mass. state line on 84 E/B. Interstate responded through Triple A. I was impressed with the response time, professionalism and how helpful, understanding and friendly the operator was. Outstanding job Interstate!!

Interstate arrived quickly. Cary did a great job with a tough pick up and drop off. Very professional.

All belongings were safely, and very cleanly stored. Very professional!!!

You never want to need this service but if you do...Interstate is the go to for professionalism.

Very quick response time and our driver Ricky was very courteous, outgoing, and held a good conversation which is hard to find these days. I highly reccomend him and will specifically ask for hin if I ever have any future tows.

Facility was nice looking but was waiting for almost 2 hours to get my truck and they refused to give it to me. Had to go home call their main office before i was able to drive back to them over 30 min one way. And was finally able to get my legal driving vehicle

Very knowledgeable driver - experience goes a long way to solving simple things!

Our tow truck driver was very professional, friendly and efficient. He arrived ahead of schedule, too! Thank you so very much!

I called and was greated with a great service team member who helped me through the process. Very promt pick up of my vehicle... I will always call Interstate Towing for my towing needs...

Our knight in shining armour was Louis. He was very kind and courteous. He made a terrible morning a little better.

Great service the driver Luis was very helpfull and got to the seen very quickly....awsome service

Always professional! Always quick to arrive and provide great services!

They showed up at the time they said they would. Everything worked out perfectly.

The tow truck driver was awesome very helpful, would tell everyone to use this company. Thank you for your help

Best towing company Ive ever had tow a car

Barian did a great JOB! And Service was the Best!

The driver was courteous, proffesonal and performed at an experienced level. Thanks

Very prompt, efficient and courteous service.Excellent phone service, also.

Drivers need not to tell you how much something is and then dispatch tell you more totally unprofessional if they don’t know the correct price then they shouldn’t say anything at all

I have never had such rude customer service in my life. The lady that worked at the desk didn’t even get up when we were asking us questions. She just continued to yell at me about I need to have all my information before doing anything. HOWEVER the crew staff that works on the cars has never been MORE helpful.

Driver was quick to arrive, friendly, and did a great job. Thank you

Horrible people, rude and way too expensive! The fluffy ginger dude behind the desk gave me the worst attitude telling me to look him in the eyes while he was talking to him and telling me if i didnt show him more respect he would jack up my prices. I was being compliant but this guy was being so disrespectful. I hope he gets fired for how he treated me, he deserves nothing better.

Call some one else. Rude, expensive, wont work with you in anything. Slow greedy, Their time is your money. Nice equipment means bug bucks out if ur pocket

These guys are always on time and super helpful in stressful situations

They are very Good Towing Company they are the best round

Treated me nicely when I had my accident.Little steep on pricing but only good tow company around & they treat your vehicle even damaged correctly.5 Stars PLUS!!!

Driver was very friendly, understood due to the power steering failure that I had limited mobility to get it out of the driveway and thus assisted me.

17 year old. Horrible customer service, ridiculous pricing for a tow. I live up in the hilltowns, so it was assumed to be a pricey tow. But the hassle I went through to pay for it was not worth while. I asked the lady at the front desk how much my tow was going to be and she said $308 I went to the bank, and came back with the amount she told me. She then proceeded to give me a $418 bill. So I used their atm and spent my last dollar to get horrible customer service. A lengthy review but if I had a choice, I wouldnt have gotten my car towed here due to front desk lady who cant answer simple questions a 17 year old girl who just crashed her car asked.

Without a key, James worked diligently to move my car into neutral so our tires wouldnt be impacted. He was very friendly and professional.

Keith was very professional, helpful and friendly.

Towing driving was friendly, prepared, and respectful of my vehicle.

Excellent.very helpful,quick and personable service

Very good

Very helpful during a tough time.

Awesome experienceThank you

Kept me posted on the schedule, prompt,friendly, professional. Thank you!

Worst place ever plus the lady behind the desk is veru rude the sign didnt say 350$ per day for commercial vehicle the sign was 80$ a day they still money again worst place ever do not use them

The worst customer service ever! Allison front desk clerk was soooooo unprofessional

Worst place ever racist rude ass people. SHADY business scam artist

Helpful people

Do not call them

Trash