Returns staff aren’t very helpful in clarifying questions. And I think ever since they’ve switched to their new system it’s only gotten worst. Lowe’s is only 2 minutes further of a drive for me, so I’ll be going there instead

While the customer service agents that work behind the desks are nice and know what theyre talking about, I have had two bad experiences while trying to get work done on my kitchen.First time - I needed new counter tops put in my kitchen. I got an estimate and then received a call from the installer to get it installed. After putting in the counter tops (minus the curved backsplash) he tells me that he cant do the backsplash and that its be over $150 to add it in. He convinced me to leave it out because it wasnt in the original estimate and I didnt have the extra money.Second time - I decided to have the counter top backsplash part put in. I was told that there is a project minimum price and that they would charge me more than its worth to get the thing added. I am selling the home so although I was frustrated, I agreed. I waited and waited to get a phone call. I never received one.Either this Home Depot dropped the ball this 2nd time or the installer that they used screwed up twice. Either way, dont trust doing business here for something as important as your kitchen or bathroom in your home.