Lindsey did a great job helping me out finding a room Scranton PA that was reasonable. My credit card is a spark business card and my boss just moved so his address had changed and it was not taking it at first. I called my boss to get his new address and Lindsay did as she had promised and called me back 5 minutes later to get the new information. She went out of her way to help me get a room for the evening not many people would do or go the extra mile the way she did. She was a pleasure to deal with and I would recommend their service to anyone. Kudos to Lindsay and thanks for all your help. Thanks again Gary.

Andrea was very helpful and professional. She was able to confirm details of hotels pet policy (we are traveling with 70 lb. yellow lab, and we need clarity before arriving). She ably assisted with booking and confirmation.

Amy was very pleasant and helpful ☺. She was professional with me even though I was not. I appreciate the time and patience she spent with me. I tend to Goff around she tolerate me with grace. I think she is an awesome person glad to give her 5 stars 🌟 ⭐⭐⭐⭐and 5 smiles 😀 😄 😉 😁

Brian was very patient, detailed, answered allOur questions, went an extra mile to get us what we need.He was very friendly and gave us full support in our search to find the right place for us.Great customer service associate you have - good job Brian

I received Excellent customer service from Alberto at HotelPlanner today! He was professional, patient and helped me find a fantastic deal in Chicago

I dont dont remember his last name, but his first name Marco, is the best, very efficient, willing to really help, and do his job the best, very polite. He is the best, I highly recommend him. I hope this will help to hire people with his knowledge., congratulations Marco A a job well done, God bless.

Shovkeira helped make booking a reservation very effortless. Very informative with different options! Highly recommend!!

Jessica was very pleasant, understanding, helpful, answered asked questions with honest answers, and did not take offense to me explaining my thoughts on pricing, etc. The world needs more pleasant people like her in it where you could hear her smile throughout the call and at the end, as well. You couldnt ask for a better experience. Id highly recommend her as A+++ for dealing with people. Glad she handled my reservation!!! All calls should end with a smile just like this one did. She made the process smooth and pleasant start to finish and it is highly appreciated. All the best to her!!!

It was a very nice pleasure talking to Samantha. She was extremely courteous and an exceptional person to do business with. She is a keeper!!!

Jose did a awesome job helped me in every way. Again thank u again for your assistance.

Jorge did his job very well. He was pleasant and courteous. I had forgotten about the stay 2 nights earn a free night. Jorge did not bring this up even though I am staying 4 nights. When advertising a bonus then it should be brought into the conversation. Also do you not give discount to military and seniors?

Stephen was very accommodating to get me the reservation needed and to answer the questions. except didn’t appear to have the info on the site vs what he could see Re breakfast included. Will have to wait and see on this. Obviously not his fault if what he has to reference vs online site

Easy to book. Answered my questions. Only thing I am disappointed about is that the hotel’s main website says the pool is closed for summer 2021. Hotel Planner did not state that anywhere on the listing and the rep did not inform me of that either. Very disappointing. One of the main reasons I booked at this hotel was because it had a pool along with the type of room that I needed. The room is non refundable so I am unable to cancel.

I called to make a room reservation and I had the pleasure of speaking to Faraji. He was so helpful and understanding. Im an an aspiring law school student and Im taking the lsat. I needed early check-in, strong wifi and great pricing. He was patient and listened and was very empathetic to my needs. Excellent experience.

Kayla took the time to search for accommodations that would meet our circumstances. She was kind and courteous throughout the conversation and even entertaining as she shared her computer’s delays.

My reservation was easy to make and very accurate. Thanks! Rochelle was very helpful!!👌

Had some issues booking online. I called 1-800 #, CSR Giovanna was extremely professional, very friendly and quickly set up my reservation. Five stars customer service. Thanks

Kelly, the support rep, was SUPER helpful, responsive and found me a great deal.

Rosalinda was amazing!! She did such a hard work for me! Very pleased with her work ! Thank you

Kaci was very helpful in finding me the best place for my budget and time frame, and was also very nice and friendly. She is a great representative for her company.

My Representative Todd was very professional and guided me through the entire process of Reserving rooms.If I need more rooms, I definitely would want Representative Todd to take care of all our futureReservations.

The lady that helped me make my experience delightful. Especially at this busy time for everyone. So I was very pleased!

Hey my name is Frehiwet and Tawny was a really great worker ! She helped me so much she also made my day and she’s also very patient. I’ve never had a worker be as wonderful as her. ! Thank you once again Tawny:) !

The gentleman that helped us was very quick, good and got us the best deal I will use them again thank you

Very professional, good quality and responsive precise with answers and unsure she got the answer right away.

Lindsey was so so so kind. She made me laugh, even giving the fact I spoke with her due to me loosing some one I chose to spend my life with. She was understanding while she joked a laugh with us and made it extremely easy to get exactly what I need in services. 5star human being... Thank you.

Made my booking quick and easy while getting me the rates I needed for my job making sure I’ll have a comfortable stay come my arrival.

Carolyn was kind and patient and spent a long time finding me the best deal possible! Great customer service!

Elizabeth was so helpful in helping me with my options for a room booking. I was happy with the service and rate.

The person I spoke with seemed very knowledgeable and was very polite… definitely recommend

Anna was very professional, kind, and patient. She is a great asset to your company.

Was helpful,no pressureprices were higher than I expected.

The woman on the phone, Holly, was very nice, but she told us our motel would be 30 mimutes away from lincoln city. It was 50 miles away from lincoln city and there was no refunds. We had to stay at a motel nowhere near where we wanted to go and there was nothing we could do about it. We didnt end up going to lincoln coty.

Fredrich was polite and professional! He worked diligently to meet my needs!!

Very nice person that helped me make my reservation. She was very patient with.

DECEPTION AT ITS WORST!Id rate a zero if I could. We selected a hotel online and decided to book a room directly with that hotel. However, when booking the room, which we thought was directly with the hotel, we were UNKNOWINGLY transferred to the reservation section of a third party (Hotel Planner) and at NO TIME did the representative inform us that they were a third party. They continued with the reservation as though they were the actual hotel. I informed them that my fiance was a veteran and was told a military discount had been applied to the rate. However, when I discussed it with the hotel front desk, they stated not only did they not see the military discount that should have been applied, but if we would have booked directly, the rate would have been cheaper AND the military discount would have been applied. I called to discuss the aforementioned with the Hotel Planner representative, the only response I got was Im sorry about that.

Would of been nice if she booked it the right day it was supposed to be for the 8th because midnight hit she booked it for the 9th next day and charged my credit card for the room

She was perfect took her time with my family who had no communication or idea what they wanted to do thank you so much Angela for your time on this late night.

Julio was very professional, courteous and re-assuring.

Ms Brenda is a great spokesperson for u all she made feel so comfortable with all of her abilities to help me thanks again

Never again I will stay there. The restroom light went out that night. Plus the shower was super small. It was a waste of my money.

Francisco was very helpful! He looked around the area for better rates!!! We need more people like him in customer service! Thanks Francisco!!!

The people that helped me out were extremely friendly and helpful.

Because you guys, are like teller marketers whom more than likely arent in town,nor state I want to reserve hotel accommodations in, so you have no idea of the filth that a lot of these rooms have. I think you should have mystery guess to document the unsanitary conditions. Appalling & totally disgusting .First neither mattress nor box springs had plastic coverings, and blood specks on bathroom walls. You should truly have mystery guess in all hotels and motels. Such as myself.

Customer service is excellent! Thank you Carolyn....you are the best!

Lindsay not only tracked down the jacuzzi suite I wanted but a an even lower price then Cesar saving us $50, like a BOSS!!

Overcharged me. Should have been $69 ended up being $108. Unresponsive and illegitimate.

There was a bad connection, no fault of the representative. Very polite

You did an outstanding job I am sorry for the in convince that we had

I never even knew the system existed prior to using, and I even told one travel agent about it, they were not aware of it either, but what a wonderful and amazing tool for getting the best price and having so many options to find the perfect hotel for your travel group!! I love it and I appreciated working with these people!! They were so professional, thorough, kind and helpful!! I highly recommend to everyone and anyone seeking the best hotel offerings available!! Five stars plus!!!

Called the service, spoke with Michelle. She was very professional, helpful and patient. Thank you Michelle !!!

Great customer service. Thanks Juan!

Amber is the best hotel planner.

Staci made a mundane task fun and efficient.

Carlos was very helpful and pleasant.

Keith had helped me search for the right hotel for me to stay out for 3 days. He was the only agent who was knowledgeable then the others who tried to help me.they only put me on hold. Keith know what he is doing for helping customers to make the right Reservations. Having someone who is competent as Keith is to help me make the right decision on Reservations it makes it easier and I feel more confident that I know I will be happy staying at that Hotel. Thank you for his help. Sincerely Renee Stevens

Very pleasant and knowledgeable of what we were doing.

I had a girl named Giovanna. I had tried several times today to makes reservations and for some reason it wasn’t a pleasant experience. She was great, went above and beyond. Extremely kind!!!!

I had to call to confirm that I could get a room on the ground floor and Davina was very helpful. Courteous, respectful and efficient!

HotelPlanner charged my credit card twice for a hotel stay that never occurred. So, I had an out of town wedding at the Wyndham Grand of which got postponed due to COVID. Unfortunately, I made the worst mistake ever of booking with HotelPlanner instead of directly with the hotel. When I called HotelPlanner to change my reservation dates, they said they would refund me the first reservation of $416 as long as I re-booked the reservation of which was at a lower price of $219 (low season). And well, I did just that. Then, COVID became much longer then everyone expected. So, the wedding couple decided to cancel their wedding all together & elope. When I called to cancel, no one would answer lines at hotel planner nor respond to emails. That’s when I checked my credit card statement & realized HotelPlanner lied to me because not only had they charged me the 2nd reservation of $219, but they never refunded me the first charge of $416. I have disputed it with my AMEX, but HotelPlanner states reservations were non-refundable. Hotel Planner LIES to you just so that they don’t lose the reservation. I have now paid a total of almost $650 ($416 plus $219) for a hotel stay that never happened. I am writing to the BBB next. This is very unfair. I hope no one ever books with HotelPlanner again. They should be out of business!!!!

I believe this company is a scam. They’ll take reservations, charge you incorrectly, won’t return calls, can’t cancel reservations because no one picks up the call and the people in reservations down right lie to you. They put you on hold and never pick back up. I called three different times and was put on hold by all three.

Eduardo did a great job. He was nice and friendly. Thanks :)

I booked a room at the Country Inn & Suites with Lindsey and she made everything perfectly clear and answered my questions before I asked them. Nice job Lindsey!

Thank you Brenda for the outstanding customer service!

Wonderful hotel. Staff is very responsive and nice to deal with. The place is immaculate. Great rooms and located in a perfect place!,

Brenda, Was A Delight To Speak Too !! She Was Very Helpful!!!

Well I have not stayed there yet but booking the room was so easyHeriberto Eduardo has great customer service. Very friendly and knowledgeable . Thank you Mr. Eduardo it the room is as good as you I will be very happy.

Crystal was the representative and she was very polite, and professional. Very articulate as well and could just hear a mile on her face. Thank you

The customer service was excellent. Felix was our reservation specialist and was very helpful and thorough.

The Customer Service Representative was very patience, professional with excellent customer service skills.

I was very pleased with the receptionist who search for hotels near by. She was very friendly and made sure that my questions got answered completely. Thank You again Corrine. Great Job!

My booking process was so easy, efficient, and helpful with Tracy. He made sure I had all the information I needed after our call and answered all of my questions directly and throughly. Great job Tracy!

Very professional. Excellent communicator. Very patient with a stressed out customer, Me. Give this lady a raise.

You actually speak to someone that is knowledgeable about what they are doing 👍, Amelia great job.

Thanks Julio for your work n dedication, you help is awesome

Randy went over and above to get us a reservation for my daughter who was stuck in Vancouver wa. For the night . Worked the phones to find us a room even when they said sold out . Rockstar attitude, hire him in a second to work customer service for my company!BlessingsJeff E

Karla Lilliana. Fd agent is an asset to your operation. She represents. Your hotel in a professional., Conciliatory. And admirable. Fashion.

When my on-line attempt at a reservation failed, I called the displayed number and Tina quickly fixed everything!! Thank you, Tina.

The only problem I had, you put the wrong check-in date and now im having a Problem changing it.

Justin was very efficient.

I haven’t stayed there but the girl I spoke to April was very kind and helpful. Great customer service

My son & I were assigned a double room.The layout was pleasant with a 3/4 wall to separate the fridge/vanity-slash-ice bucket- multipurpose counter, & nice bathroom.When nature calls for a while though you cant help wishing you could diy the chipping/ stained walls (everywhere), rip out all of the icky carpet, & put up some shelf paper on ...well a shelf (in the open tiny closet).I personally know that zulily.com has lovely, homey, bright quilts/duvets on sale everyday.Theres no excuse for orangey- brownish striped (no less)- bedding & drapes.Please understand the 70s are gone;where you found these things in a Howard Johnson-We had a balcony! How fun! No comfy seating, no swimming pool cleaned or opened for that matter,If check out is at 11am, why on earth are they waking me & Briar up STARTING at 0920???By the actual check out time- I was so mad at the security guard: who called the owners, just as I was working my way up to a MIGRAINE-Since wed been given (like a favor given)A 9 x 6 space heater because no heat.We used on/off for 7 days (read that again) because: Yogi the Bear-knows who we are-We got no : Travel Nurse Discounts, no pending AARP discounts, No Covid CRISIS NURSE discount, & my biggest pet peeveNo no- heat discount...But the worst blatantly stupidity was cop-knocked at my door no less than 4x by 11am.The guard even carries keys, & a pry bar vs. an HVAC Guy, to fix the heater-Also there was no apology. Just another gangster run hotel!

Sean took care of all my needs in a very timely manner. Thank you hotel planner

Love the service of hotelplanner, hotel next to the slopes, ski trip with 20 people was perfect, thanks again!!

The representative Annie booked my hotel with no problems and she was very pleasant and prompt. She went the extra mile to find 2 rooms with a great pool view for us.

Very understanding and responsive with my COVID concerns. Would recommend this company! April has been a pleasure to deal with!

Great savings with upfront payment option @ reservation booking!

The person helping me was very Courteous and helpful.

Carolyn was courteous and efficient in helping us reserve a hotel room.We would give her 5 stars!Carol Vredenburg

Marco, who i spoke with was so helpful in finding me, my boyfriend and my cat a great and affordable hotel for the evening. Great service glad i xalled cause we were having issues on our own!

Andrea, was very helpful and got us the best rate. Appreciated the great service!

He was wonderful.

Excellent customer service 👏

Nathaniel was very professional and knowledgeable!

Very pleasant and helpful. Took no time at all. Perfect.

Arrived at our reserved hotel to find the wrong room was booked despite correcting the agent during our call. Called support and no one is able to correct the problem. Very disappointing.

Im booking this Room for a 4 hour layover at ohare and the representative gave me no reason to fear that I wouldnt be able to get in-and-out quickly and get a little rest

Tracie was able to help change my reservation dates quckly and proficiently with great professional courtesy!

A fiasco.....she made a reservation at a wrong hotel in the wrong city....dumb

Helped me get in immediately, while we can’t stay at home due to busted pipes and flooding!!!