I had my microwave serviced using Capritta recently and they did an excellent job! The staff is incredibly friendly and helpful, and they went above and beyond to make the experience great. Very fair on pricing as well. This was my first experience with Capritta and felt great about supporting a local family owned business who has been here as long as they have. They certainly have my business in the future.

We were the last call on Friday afternoon. Joe D. took his time to check out everything before replacing the ice maker. As he was ready to leave, I told him my digital display on my microwave had gone out that morning. He quickly checked for a loose wire and fixed that too. He told us he only had been working on appliances for a few months…his training is HVAC. It was obvious he likes what he does and he’s a quick learner.It’s difficult to find good technical help these days but Joe is a keeper.Hope you appreciate him, Capritta!We’ll call you again.

Joe D came into our home with polite professionalism both when he was there to diagnose the issue and when he returned with parts. He called ahead of time and was in-time and very efficient. He answered all my dumb questions with instruction on better care of the appliance for the future. Ill call Caprita any time any appliance has an issue from now on.

Justin Art and Chase installed our new Dacia refrigerator. They were extra careful on our wood floors and knew what they were doing. I would highly recommend Capritta Appliances and their professional installers. Thank you Capritta!

Mason and Art came today for the second part of our install for our appliances. They were efficient, arrived on time and communicated with me through every step. What I appreciate the most is that they do absolutely everything - whatever the have to move, they put back. I offered multiple times to move things out of their way, they refused my help. I also appreciate that they take such great care of ensuring my floors are taken care of. Lastly, with a new appliance install they made sure I was able to use both of my appliances before I left.Highly recommend Capritta from a customer service perspective!

OMG! These guys were so nice and so fast. They restored my sink disposal that had not been working for 6 days. Thank you Dylan and Joe!

My experience in the showroom was great when I ordered new appliances. I knew it would take several months for them to come in. It’s been 3 months which is ok. What is not ok is their apparent inability to return a phone call asking for a status. I’ve called 3 times. Twice I was told someone would call me back the next day. It’s been over a week since my first call and still no call back. Update: I drove to the showroom to get an update. The salesperson was very helpful and has since emailed me updates on my order.

Responded quickly, AC tech knew what he was doing, got the problem fixed. Friendly as they come. Would give 8 stars if I was allowed. If you hate Capritta, I hate you. They rock. Hands down only company I will let touch anything in my house.

We bought a washing machine. Now, I need to say that I am the pickiest facility engineer you could imagine. The two guys (Thomas A. and Art H.) who delivered and installed the washer, were simply amazing! They treated my home with total respect, and they installedand set up the machine in a very professional manner. I believe that Capritta is sincere about their Customer Service!

Joe was great! He called before his arrival, got here on time and was very knowledgeable and helpful. I will certainly use their services again for all my repairs.

I placed an order a year ago, only to find it had been recently cancelled. Vince in Parts helped me locate the part I needed and gave me the contact information to be refunded for my cancelled order. Excellent customer service!

Very professional service. I have installed washer and dryer by these gentleman: Geterrius C., Masson D., Art H. and they did a great job. I recommend this company.

Adam and Cristian were our service techs. They were on time, friendly, informative and professional. They explained our problem and the repair process and cost. They repaired the problem, cleaned up and finished promptly. Well done.

They came and got my dryer fixed right away. It works fine now.

Positive experience with stove replacement in new house recently purchased. Technicians Mason D. and Art H. Showed up on time and were very courteous, professional and careful. Much appreciated!

This one star rating is given due to Caprittas complete lack of responsiveness to a request that I made online, through their website, on May 23rd. I was provided with a Request ID number and a message stating that someone would follow up with me. Apparently not in a timely manner. I then followed up with a phone call and left a voice message for Capritta on May 31st. Still have yet to receive a response. They have stellar customer service when one visits them at their location in Melbourne and this is extremely disappointing.

Jordan came out same day and fixed my refrigerator/freezer. He called before he arrived, arrived on time and communicated with me the entire time. He had the part needed on the truck and was able to fix my problem in under an hour. Very near, organized, and professional. Highly recommend.

Jordan was just here to replace a broken wire harness in my refrigerator. He was fast and professional. I highly recommend this company and their technicians. The cost was also low. I expected way more and was pleasantly surprised by the price for service and replacement part. If i ever need a repair done again i will us capritta and ask for Jordan :-)

Absolutely wonderful company! They came on a moments notice when my subzero refrigerator went out! They were able to get it cooling right away and order the part needed. Austin was incredibly helpful and professional! They were honest and fair. I would 100% recommend Capritta and will use them again!

Terrible everything with this company. Took 3 months to get to my home to “try” and fix my ice maker which was a recalled part and under warranty. I had to follow up with them on getting the part and coming out to my home, they cancelled two appts. on the day of, they sent someone very rude and unprofessional twice to install the part and the ice maker still did not work. Do not use this company. It was such a waste of time and very stressful for me. We found a company who got it done in 10 minutes the 1st time.

I ordered an Alfresco grill from Capritta and it was delivered and installed today. I cannot say enough about how good this company is. Mason and Art delivered the grill and did an excellent job. I strongly recommend this company.

Came in with washer issues, unsure if I was going to need a new one. Based on the description I gave, they were pretty confident they could repair mine.Joe showed up at the beginning of the time window they gave me, showed me the bent struts that needed to be replaced and had the parts on hand to get the washer up and running then and there. Taught me how he was doing the repair in the process, too.Thanks so much for coming out!

Bought a beverage center from Capritta, Tom and Glenn came out to install it. They were very professional, and installed it quickly, making sure it was level and that everything worked and then ran me through the operation. Very impressed with both of them and the service they provided.

Beautiful store. Very knowledgeable and professional people. There is more there than I expected. Highly recommend going there before you purchase anywhere else.

Replaced microwave and stove. installers (Mason, Art, and Geterious) were professional, pleasant, competent and worked well as a team; a credit to this company. Pat, the salesman, was knowledgeable and helpful, not pushy. Overall a very good experience with this company.

Capritta is awesome!! Three gentlemen came to install our appliances, Geterrius (“G”), Mason and Dominick. They were informative, very knowledgeable, and very polite. They installed what they could, the cabinets need tweaking and said they would come back when everything else was ready. They cleaned up after themselves and gave me an in service on the appliances that were installed. I thoroughly enjoyed their sense of humor as well!

Joe came out to replace a part on my AC. His knowledge and customer service was some of the best I have ever dealt with. I truly appreciate Joe, and Capritta Appliance for all their hard work, dedication, and amazing customer service. Thank you!

My Dad was so impressed with Chad and Dennis. Even though he only needed a small ticket item (hard to find bulb for a microwave) they gave excellent customer service. They went above and beyond until they found what he needed. He highly recommends the company. He will do business with them again!

Professionally installed our refrigerator, dish washer and microwave. Geterrius C, Mason D and Art H took very good care not to damage any of our new cabinets. They were very informative about the appliances and was very responsive to all our requests. Outstanding job

I would highly recommend Capritta for all your appliance needs. Great sales and customer service! We purchased all of our appliances from Capritta for our new home. Mason D, Thomas A, and Dominic L did a fantastic job installing the appliances and everything looked beautiful!After we moved in we had what turned out to be a minor issue with the washing machine. They had someone out right away to address the problem. The service techs, Mason D and Getarriius C were courteous and professional.

Capritta has been out to my house 3 times and every time has been wonderful! Joe D has been out 2/3 and has been very thorough with what he is doing to our AC and how he is going to fix it/how we will be charged. Great personality and very polite!

We had the best technician come out to service our fridge, Joe O. was incredibly helpful and let us know what the process was and how he was going to take care of it. He took the time to be very thorough. Very reliable company with great employees!

Capritta, thank you for my experience yesterday with the delivery of our range. The gentlemen that delivered and installed it really went above and beyond. Not only did they perform their job well and in a timely manner, they had very engaging personalities and accommodated my overly curious children. Thank you Geterrius and Mason. I truly hope you deliver our next appliance!

Weve been buying our appliances from Capritta for nearly a decade. Our most recent was a new range. While the products and repair service I receive are always top notch, this review is specifically in regards to the range installation I just had completed. Thomas and Glenn were on time, courteous, professional, and upon removal of the old range, quickly pointed out and repaired an existing fire hazard left over from kitchen reno guys. They offered to clean up area before installing new range and installed the anti-tip brackets that were missing as well, post-reno. Very careful of my walls and furniture to boot. I try hard to keep my money local, companies like Capritta make that easy.

Joe O was thorough and very knowledgeable about my gas range. He was able to make repairs and advice on maintenance issues needed. He was courteous and very professional and observed covid restrictions during his entire stay. Thank you Capritta and Joe O.

Geterrius.C and Mason.D did a great job of installing our cooktop. It was not a straightforward job and they were very professional and patient and made sure it was done correctly. They were very polite and went out of their way to accommodate us. Pat was our salesman and he did a great job of advising us and following up on the order which wound up coming in at least 2 weeks early. Thanks guys!

Capritta and the best! We had a new washer and dryer installed by Geterrius C. and Mason D. They were very careful, polite, attentive to our requests and did an excellent installation job. I highly recommend Capritta, Geterrius and Mason for any appliance replacement. Furthermore, we have used Capritta for our appliance and A/C service through their warranty/service program for over 10 years and have been very happy.Evan K.

Brody was very professional and explained in detail about what could and should be considered. He repaired our oven and advised us about our appliances in the future. I would recommend Capritta to our family and friends. Thank you Brody.

My Samsung refrigerator went on the fritz, purchased it elsewhere, only 3 years old and out of warranty. Had seen great reviews for this business so I called them Monday morning, by that afternoon they had someone at my house. Jordan was professional & friendly, was able to figure out what was wrong with my fridge. Unfortunately, its something that is expensive to repair but is covered by Samsung. I did not know that until they called me and informed me of the extended warranty. That was very awesome of them. Samsung only deals with warranty services from a call center out of South Florida so I wont be able to use Capritta for this issue. But in the future, I highly recommend them for your repair needs. Ill definitely keep them in mind for any future appliance purchases too!

We received delivery of our new Bosch dishwasher today from Capritta Appliance. This is the second appliance weve purchased from Capritta, the first one being a Bosch range/oven.We enjoy doing business with Capritta because they are a locally owned company with great service and friendly, knowledgeable employees. The three men who installed our dishwasher today were no exception. Geterrius C., Mason D., and Dominick L. were extremely knowledgeable, helpful, and friendly. They made the adjustments necessary to install it perfectly, demonstrated how to use all of its features, and answered all of our questions. I highly recommend Capritta for anyones appliance needs.

Joe D came to our house because our air conditioner just quit this afternoon. Only 5 months old. He looked at the air handler and found the previous owner must have put a scent strip in there and it blocked drip cap. (I think I said that correctly) any how Joe very professional and kind, and explained all that he did. I would definitely recommend Capritta to anyone needing air conditioner repair!!

My refrigerator and freezer were not cooling. Called and set appointment that day. Joe Ostolski came when they said he would, assessed the problem, replaced 1 part and the problem was fixed. Success! Joe was very efficient and explained what was going on. I would use this company again! Thank you!!

This was my first experience with Capritta appliances installation and I couldnt be more pleased. Mason D and Geterrius C could not have been more professional, experienced and just all around pleasant to work with.. Every installation is different and they encountered a new situation to them but their training enabled them to trouble shoot and get the installation finished even though it took some time. The whole experience was great and it has reaffirmed to me that Capritta Appliances was the right choice.

Very happy customer here. This is not the first appliance I have purchased from Capritta. From the sale all the way to the install everyone is very friendly and professional. Mason and Geterrius installed my new washer and dryer and made a tight fit work seamlessly. I really appreciate how stress free the install was for me. They really took their time to make sure not to damage my home. A bad install can ruin the entire job, these guys get FIVE STARS for customer service. I highly recommended Capritta for all your appliance needs and if Mason and Geterrius come to your house... you are in great hands!!!!!!

We visited Capritta Appliance to discuss an issue we were having with our dishwasher. We met with Brian and Pat. Both, gentlemen, were knowledgeable, informative and helpful. They listened to us describe our problem and offered possible solutions. In the event, we weren’t able to solve our problem, we asked for information on a replacement dishwasher. Pat provided excellent information and recommendations. But, what was MOST IMPRESSIVE and APPRECIATED was his recommendation and encouragement to attempt the remedies he suggested, before discarding a perfectly good dishwasher. We followed his advice. Amazingly, and much to our satisfaction, Pat’s recommendations worked!! We can keep our dishwasher and, for the time being, don’t have to invest in a replacement. We are so appreciative to Brian and to Pat, for their time, knowledge, kindness and concern to assist us. We will DEFINITELY will go to Capritta Appliances for all of our future appliance needs. We have spread the word to others, encouraging them to check out this honest, knowledgeable and caring business. What a pleasure to do business with people you have confidence in and can trust. Thank you so much.

Incredible service from Capritta! I was having issues with my refrigerator not cooling properly. Austin arrived and within minutes was able to identify the issue and had the part available in his van. No waiting on parts being shipped. Within an hour my fridge was back up and running. Very impressed with Austin’s professionalism and skills. Highly recommend Capritta for all of your AC and Appliance needs!

After having a technician replace my icemaker, I noticed the paint bubbling on the adjacent wall. The technician was called back after the new ice maker did not work properly and asked to see if there was a water leak. He said the water line to the ice maker was leaking and he repaired it. After having to come back a third time to replace the new ice maker for a second time, I asked what they were going to do about the damage to my wall and the damaged hard wood floors, that had water bubbles under the finish. The technician said it had nothing to do with him and even though the water line to the ice maker was moved to install the new one, he didnt cause the leak. I waited from September to December to receive a response, only after following up. I was told because I couldnt determine when the water leak began, Capritta was not doing anything. How is it possible to determine when a waterline begins leaking? How would you prove this? Does it make more sense that the technician might have caused the leak when repairing the ice maker. Apparently not according to Capritta. Tried to explain this to Caprittas rep who did nothing but evade questions and not allow me to speak by speaking over me. I will never give this company another nickel. Horrible customer service. For a high end, expensive appliance center their lack of professionalism and rudeness is astounding.

I had a Bosch unit put in and the people at Capritta are always pleasant and responsive. Ive had some minor issues over the years and they back up what they sell and install. Never an issue and always satisfied. They need to be your go to place for quality products and great service. Their prices are also very competitive.

Jordan came by and instantly diagnosed the problem, then came back to fix it. He was fast, kind, and professional. Would recommend both Jordan and Capritta in general

We just had a new washer/dryer delivered and installed and I would give the service techs five stars for efficiency and helpfulness. Geterrius and Mason provided top notch service!

I am extremely satisfied with the service I have received from Capritta Appliance and Air Conditioning. I have used them for several appliance problems in the past several years and have always been happy with their work. This week, I requested a service call for my refrigerator and stove. Two service repair persons arrived, Austin and Joe, and they quickly and expertly assessed the problems and made the necessary repairs. They were knowledgeable, competent, very personable, and completed the repairs for much less than I expected they would cost. This company gets my highest recommendation.

The best appliance and air conditioning business in Brevard county best service Ive ever received

Geterrius C, Maso D, and Glenn P serviced our dryer exhaust today. Pleasant, professional, and efficient. Everything you want in a repair team. Thank you guys for job well done!

I ordered a complete retrofit for our summer kitchen. Pat recommended Alfresco. Vince and Rene did install and made excellent recommendations on use and maintenance. All work very professional. Great team!

I called Friday afternoon with a Whirlpool refrigerator that wouldnt cool the contents. The rep. who answered the phone was courteous and helpful, placed me on hold for a minute, she returned to say that she would have a tech at my home before the end of the day. Joe Ostoiski showed up at my door like he was shot out of a cannon and went right to work. He diagnosed the problem and suggested the solution. He was knowledgeable, no hes an expert and a nice guy. My kudos to your company, you will be my first call for any service issues in the future.

Justin and Jeff were so helpful with the installation of our new appliances and excellent at helping us trouble shoot in areas that were needed.

I went in to Capritta’s today to purchase a Speed Queen washer and dryer set! I had been all over Brevard county and everyone was out of stock. I took the pricing I had from others dealers and Vince & John matched the price. They were awesome to work with and got me out of there quick!

For over a year, I was in an endless search for a washer and dryer. I narrowed it down to Speed Queen and decided to give local business Capritta appliances a try. I am now a very happy customer from the beginning with the excellent service from Lydell and Brian, true customer service and totally guided me through the purchasing process. Within a week, delivery was scheduled and the crew, Dominick, Geterrius and Mason arrived on time and patiently installed my appliances. After a minor issue with the washer, Capritta service Chad quickly followed up and sent out another crew with a washer replacement. The crew Glenn and Thomas made sure I had a total understanding of the appliances and assured me that the appliances were in perfect working condition. The entire Capritta team were professional and made sure everything was done to my satisfaction. The entire Capritta’s team lead by example, every company should communicate and conduct business in this manner. This was a very positive experience, easy breezy and I’m now a customer for life.

On Wednesday November 11,2020 I had Geterrius C. and Mason D. fr4om Caprita, replacing an over the range microwave. Their work was highly professional; very clean done. Both guys were very helpful when asked for information on the new appliance. I gladly recommend the Company and this two employees as a top service delivered.

Had stove control knobs repaired very quickly and efficiently by a knowledgeable repairman.

Capritta was friendly and professional throughout our experience. They helped us Select and installed all new appliances in our new house.They always showed up when they said they would. The techs were respectful, professional and fixed warranty work effortlessly and effectively. They showed the same commitment to excellence as did the sales staff.The sales staff was also responsive in matching the skill level of the tech with the severity of a warranty based defect.Capritta is a home run operation for a seamless installation of appliances. you cannot go wrong skipping the big box and opting for Capritta.

Caprittas response to our urgent call for a refrigerator repair was within an hour. The service repairman, AUSTIN, immediately analyzed the problem. He was courteous, polite, professional and knowledgeable. We felt completely assured of his competence. We were extremely satisfied with the final results.

My A/C went down on a hot weekend, and they came the same day to get it up and running despite needing a new coil. The part was delivered and installed that following Monday. Thanks to Austin for awesome, speedy service!

Mason D and Geterrius were very professional and did a great job installing a new dishwasher.

Geterrius C. & Mason D. - Neat, courteous & very professional/personable!

Our dryer broke. We purchased a new dryer and it was installed and delivered next day! Always great service from Capritta!

Our oven quit working last week. Today we stopped in to Capritta hoping they could come sometime soon. They came the same day! The electrician, Eric Harding, was wonderful. He was polite, knowledgeable and worked quickly to make the repair. The cost was appropriate for the time and materials. Would definitely use them again.

A Speed Queen washer computer problem was driving me crazy for months. Capritta sent Jeff who quickly fixed the issue. He was professional, courteous, and fast. Thanks Jeff!

The installers (Getrrrius C and Mason D) did an excellent job installing our dishwasher.

Very professional, very knowlegable, and they laughed at all my jokes.

I have been using Capritta appliance repair service for years. They’re always prompt and efficient. They do a good job fixing appliances I wouldn’t call anyone else. Today they fixed my dryer and I’m thrilled! Very professional team all around at Capritta.

I recently purchased a Speed Queen washer with the assistance of Matt Kaczmarczyk. Thankfully, it was in stock...I purchased it on a Wednesday, and I was washing clothes on Friday morning. It was a hassle free purchase and delivery. Any future alliance purchases will be made at Capritta.

Great place to go to for any appliance need!! Dont bother going to any other place. Go here first, save yourself time and money!!!!

Called them about my AC and they got out there in 5 hours and fixed it! Simply the best. Bailey at the front desk and Joe the tech made it all possible.

Unfortunately, Caprita appears to be severely understaffed in its appliance repair department. They proposed scheduling the repair on my non-working refrigerator for three months out. Who can live without a refrigerator for 3 months?

Bought all kitchen appliances. Very happy with them.

The worst customer service ever. We purchase appliances for our new home from Capritta in January. They will not address any issues including sending wrong item. We have tried making contact with multiple times Kevin since February and he hasn’t returned one call. He is by far the most unprofessional person I have ever worked with. The only time we got anything close to a response was after I went to the store to complain. Some one came out two days later and agreed with my complaints. I haven’t heard anything from the company in two weeks. I called office again today, let’s see how long it takes to get a response. I was told Kevin would call I already know the answer!!

Geterrius, Mason, and Art from Capritta replaced our built-in Thermador refrigerator/freezer. They showed up on time and were very courteous and professional while removing the defective unit and installing a new one.

Good job Geterrivs and Mason installing my dishwasher,👍

Right now I give them 2 stars. But I can give them the benefit of doubt due to pandemic. I call and no one answers the phone. They say there will call back but do not. Maybe they just want to sell new fridges and not fix them. I dont know.

You should’ve never got rid of Tom Brady.✌️ 😴

Emily is a asset to your company very professional in taking care of customer service and parts dept for parts that I needed I will be purchasing all my appliances from your company I. The future

Matt Kaczmarczyk is very pleasant, professional and attentive. He took time to explain the difference in features of the dish washers we were considering. When he didnt know something he looked it up - much better than making up an answer, as many sales people do. Matt was cautious in his delivery estimate and our dishwasher arrived sooner.

These people are bad news, stay away!My AC wasn’t cooling, so I called Capritta. The tech Joe came in and removed all the ice from the unit and also unclogged the drain. The unit was low on gas, so he refilled it, but he couldn’t find the leak, which I understand and here is where the problems begin. Afterward the AC condenser (unit outside) wouldn’t start. At this point the tech Joe said “your compresor is bad” and I go how come? I mean it was find until you got here. The tech suggested the only solution was to buy a new AC unit. He was hard press on that, as the only solution. He even gave quotes for new AC on the spot.Long story short, I called another company and our tech Joe had put so much gas on the unit that the pressure was through the roof and the unit was shutting off in order to prevent further damage. Either he did it on purpose to push me to buy a new AC or Capritta’s techs have no clue on how to fix ACs. You will be the judge if you make the mistake of calling them.Ohh and he still charged me $150! For literally breaking the unit! Shameful service!

After 16 years our built in microwave died. Matt was extremely reliable, professional and followed through with locating a similar microwave product that would accommodate this space. In the past 10 years, we have been satisfied with the sales force and service group in this company.

Pat Capritta helped us select the perfect built-in refrigerator and dishwasher for our needs. Tim, Vincent and Mason were the installers and they were great: Polite, friendly, careful and professional, they took out the old and put in the new under challenging access areas. They worked well together, I never heard a complaint or cursing and they were nonsmokers. I would highly recommend Capritta Appliance.

Steve at Capritta was fantastic and went way out of his way to help me with my oven. When the tech came to the house he also was very good. I highly recommend this company. Thank you so much for your help.

Great customer service. Had a minor issue with my refrigerator. They sent a repairman out within a day. It was a very reasonable price to get the part replace. It took a week for the new part, no big deal i was expecting that. Capritta updated me as to when the repair guys would be there and when they were enroute. Would definitely call them again.

Jordan came to diagnose the issue with our dryer and he was great. He arrived within the time window, was efficient and even though the dryer ended up not being worth fixing, he was awesome.

A few weeks ago, my A/C unit was running more than usual. I called Capritta Appliance & Air Conditioning and scheduled a service call.Jeff came out in a day and found the leak recharged the unit and said he would be back in a few days to put new part. All fixed and since I purchased the 12 year part and labor, there was no charge. I am completely satisfied with the service I received from Capritta. I recommend them highly.

We just purchased a Speed Queen washer, had it installed by Justin and Mason. Two great guys, Justin explained how to run the washer...highly recommend the two of them.

Our air conditioning hyac guys Austin and Joe where very nice and accommodating to our questions they new what they are doing which sometimes at other companies was not the case. Capritta has always been a great place for appliance and air conditioning repair .

Came in on a Saturday and was helped by a friendly and knowledgeable young gentleman named Matt. We discussed SubZero Wolf appliance at length and when the conversation was finished I felt confident in him and his company’s ability to preform appliance installation to the highest standard. My place in Lansing island has two kitchens and I will certainly be using Capritta Appliance when I renovate both of them, my personal chef is very particular but the level of detail and personal attention given to us by the staff at Capritta, not to mention their products, sealed the deal for both her and I.

We were able to find the perfect kitchen appliance for our needs. Installation service done by Thomas & Tim was prompt, professional, speedy, well organized. We have used Capritta before and plan to continue to do so in the future.

I cleared the drain in my Samsung refrigerator, but when it froze over again in less than a month I cleared it and called Capritta to have someone look at it. Jason was sent to my house to service my Samsung fridge. He arrived on time, was courteous, fair and knowledge. He checked the drain and confirmed that it was clear and not froze. We were able to clean behind and under the fridge. It was certainly worth the peace of mind to have Jason service my fridge!...

Our water line stopped working. We called and couldn’t get a repair man out for a week which was ok. They had a cancellation and came out in just a few days. Jason was a great technician and very knowledgeable. He explained what was wrong and ordered the part. We were told it would be about a week for the part to come in. It’s been a little over a week and we are still waiting to hear from them

1/14/20 We arrived after being away 9 months & our refrigerator was not working called Capritta around 4pm & they sent a service tech (Jordan) right out. He got us running temporarily, ordered part & today 1/23/20 installed new part. Your service i GREAT. THANK YOU! Ron Granger

Excellent service from Capritta techs Brody and Joe. Both were knowledgeable, friendly, informative and wore masks during the repair.

Just had a horrible experience with Capritta Appliance. First they showed up at the wrong address and were unable to locate my house (which was literally next door to where they parked). A technician and his assistant entered my home without PPE or offering to wear a mask. The technician asked if I had a step ladder, so I dug through my garage and brought him one to which he stated he hoped I had ‘good liability insurance’- not really a great joke to make to a homeowner. After taking less than 15 minutes to fix my fridge he charged me $290+. I was shocked at the price and asked what their hourly rate was, he told me they get paid by the job. Pretty pricey for a 15 min fix. Next his assistant attempted to bill me through an electronic system, which he was unable to do after 30 minutes of trying while standing in my kitchen (still not wearing any PPE). The technician walked to his van and came back in to see what the problem was, proceeded to wash his hands in my sink and dry them with my dish rag - at this point I had enough and asked them to leave so they could call their corporate office to figure out billing. I asked why they didn’t bring a ladder, to which the technician replied he did have one and was just ‘asking’ me if I had one. He also threatened to uninstall the part he put in my fridge if he had to leave my house without payment. This threat was so confusing since I tried to pay them for the past 30 minutes and they were not able to figure out their own payment system. Never again!!!

I called Capritta because of a trouble code on our fairly expensive Samsung dishwasher.I met Michael at his truck (we live in a condo) and described the symptoms and code to him as we took the elevator. By the time we got to the dishwasher, he had already determined the problem.Great experience, great knowledge of the product, great service !!Thank you