I love Genesis Mills Civic so much!! I highly recommend this gym especially for families that have children! From the workout rooms to the awesome pools! Super nice and friendly staff that goes out of their way to help their members. They also keep the gym nice and put together and clean! My favorite part of the Genesis Mills Civic is definitely the childcare and activities they have for my five children! Missy the childcare director is absolutely amazing and that’s putting it lightly she always takes the absolute best care of the kids and plans such fun activities for them!! My kids get SO excited to go to the gym specifically to the “kids gym” they always have such a blast! Missy and her staff always make you feel so comfortable when you leave your children in their care!! I am so happy my entire family gets to go to a gym where there is so many things to do and to have fun! Also we love the pools and swimming the basketball courts such a fun atmosphere!! Highly recommend Genesis Mills Civic especially if you have a family!!

Ive been using this gym for several years. It used to be the nicest facility in the area. The employees are courteous and professional and there is a wide array of equipment but the facilities have markedly deteriorated. The cardio room is uncomfortably muggy and hot. The shower/steam room areas are routinely filthy as of late, as is the pool deck. Just unacceptable. These areas in particular which need to be kept clean for basic hygiene are often left uncleaned for days on end. The steam room often smells terrible and is visibly dirty. The showers arent much better, with dirt and hair gracing the floors. Its gross. This could be addressed with basic daily cleaning. It seems like an egregious dereliction of duty by the management. For the amount I pay to use this gym, I expect at the least a clean facility.

The pool is not clean. The roof leaks when it rains. And theyre due to replace all ab mats and accessory equipment. I joined Genesis because it was cheap, and it is compared to other gyms. After 2 months I will now pay $15+ more a month for a clean spacious gym. Thats all I ask for! Lifetime here I come!

The class instructors are very knowledgeable and go out of their way to help you. They challenge you to the next level and never present the same set of exercises twice - they always change things up! Liz, Shervin, and Kim are who I take classes from!! They each get. 10+ from me!They’ve been accommodating as well as sympathetic to my personal journey through rehabbing with my shoulder. The support has made a huge difference. I’ve often thought I need to give them my co-pay😊!!

Love coming here. Been coming to this club since November 2020 and I have only good things to say. Staff is very professional and knowledgeable. The club is always very clean. The sauna and steam room are always clean. Couldnt recommend more. The only complaint I have is, it can get quite hot inside on warmer days.

This club is amazing and has truly helped me progress for the better. The staff is helpful and friendly. They offer great support whenever needed. The yoga instructor Jayla is very helpful, positive and encouraging! I would highly recommend this place to anyone! Kris M is a fabulous instructor for everyone.

I’ve experienced this club under three different managements. It’s never been as muggy as it is now. They could crank up the AC a bit so it’s not such a nightmare to try to cool down and get ready for work in their locker room. Overall, it’s an ok place.

I appreciate that you take our feedback seriously! I’ve noticed numerous positive changes since these surveys started. Adding hours/days to the Kids Club, adding more dumbbell weights and shifting the machines around to allow for more space have all been fantastic. I appreciate the work being done. Thank you!

I can only comment on the Merle Hay location for Genesis Health Clubs. The child center is great with my baby. I did hear that they arent requiring them to do diaper changes now which is troubling. And I have heard some disturbing stories about one of their other locations leaving a baby in a poopy diaper twice (heard first hand from the mother). The aquatics and yoga classes are great. Gym is always tidy. The personal trainers I have worked with have been nice and knowledgeable. Overall its worth the price.

Very ignorant staff. No one has any respect for their customers, showers are always dirty and most specifically, Tammy and Leo are both liars. They say you can pay month to month but when you dont pay you owe because you never canceled. That was never explained to me and I really hope no one is ever lied to again by those 2. Genesis get new employees!

Great gym! All the weights and equipment a person needs plus classes, pool, etc. Staff is awesome! Highly recommend!

I have recently joined Genesis Health Clubs and I love it already. Although I have only been to the Mills Civic Genesis, I believe all of their locations are extremely well kept and neatly run. The amenities are endless and membership fees are fairly inexpensive compared to other gyms in the area. The initial registration process is simple, the customer service is second to none, and they have continued to offer different promotions each month. I highly recommend Genesis Health Clubs to anyone searching for a gym in the Des Moines Metropolitan area.

Shervins yoga classes are top notch. She has a unique ability to challenge all levels of clients while being considerate of injuries!Her excitement and enthusiasm is contagious!Make sure to try Yoga Barre!

My instructor Jayla was so amazing! I left her class feeling rejuvenated, relaxed, and calm. Also felt like a got a really good workout in at the same time! Will definitely be back for her classes!

Genesis Health Club on Mills Civic is amazing. The customer service is amazing. Always clean. And friendly staff always willing to help out if needed. Their instructors are great and truly care about you! Ive taken the multiple classes with the instructor Jayla. She is amazing a true badass and wants u to succeed. ♥️

I love this location. Staff is profesional and respectful. Great customer service.

This club has so much to offer. Indoor/ outdoor pools and one on my favorite work out machines a lot of clubs don’t have!!!

The youth director at the Mills Civic Center is amazing. She has a done an amazing job with the youth program. She is great with the kids!! She has so many fun and imaginative activities for the kids.

We joined a month ago and my son has used the gym a lot. We are excited to get some use out of the pool this summer. Helpful staff and nice facility!

Clean, large facility with indoor and outdoor pools. Nice locker rooms, friendly staff, excellent equipment and an array of group classes. Reasonably priced.

Very clean gym area and locker rooms. Friendly staff. Great equipment.

Shervin’s classes are the best. She adds something new every class. You know you are in for a fun work our.

My husband, daughter and I joined Genesis about three months ago. We love the facility… Swimming, spa, classes and more. Our favorite class is Yoga Strong with Shervin as the instructor. From day one, she made an effort to learn our names, give us personal attention and keep us motivated. Her classes are perfect for any level as she offers modifications and encouragement. We’ve recently added Yoga Bar (with Shervin) to our workout schedule and it’s brutal in a GREAT way! My family is seeing noticeable results, we’ve never felt better, and best of all, Shervin makes it fun! ~ Sarah Patton

The club is very clean and the employees are friendly and helpful. I look forward to my workouts here and to say hello to the patrons that I have met over the years. I especially love the social events with drinks including adult drinks and barbeque and other fixings. Of course that then mandates a double trip to the gym. They are always maintaining equipment and keeping up with repairs on the building. Try it you will love it.

We have been members of this gym for 10 yrs, but not for long. They cant even support an aquatics program to provide swimming lessons, so it was just my kids and the teacher. Now the teacher no showed last night and not a word. I call to inquire about cancelling and I cant even get a membership person on the phone. It started going downhill when it became the Athletic Club and now even worse. This club is not inexpensive when you have a family membership, but paying more at Lifetime will be worth the cost.

Purchased the training sessions and when I went to cancel it they still decided to charge me $300 for the next month. No communication as how the cancellation goes and now I’m stuck with a charge that I didn’t even authorize. Overall great place and very clean but it’s ridiculous.

We love the Youth Programs department! Missi is amazing with the kids. She really takes the time get to know the kids.

I was an Aspen member before the Genesis buyout. Moving to the new location was a big change but Ive only had a positive experience! Membership fees are an extremely good value for all the perks you get (indoor & outdoor pool, large, clean locker rooms and so much more). Staff has responded well to Covid and the gym is always clean.I highly recommend the personal training staff as well!

I have started to go here pretty regularly and I do notice that they keep up with covid but still make working out possible they have cleaning spray to wipe down your workstation when youre done and I feel very comfortable being able to work out here I plan on continuing to go. The only thing I would wish was different is their guest pass situation in the manner that its very restricting on how often you can bring people were as other places allow you to bring one person per time you go rather then buying guest passes. But thats just my two cents other than that its a really great gym.

Mills Civic Genesis provides a good value, full amenity workout facility. Really appreciated the zoom Yoga Strong class led by Shervin during Covid times. Shervin is a great group instructor with endless energy! Encourages and cares about each individual in the class. Glad to be back in the gym!

I cannot say enough about Shervin. I started yoga with her last July just to try something new. I had no idea how it would change my physique. Shervin plans a different class every time to incorporate muscle confusion and I ended up doing yoga strong, g-strength and barre. Over six months, I cut 3 inches, dropped 15 pounds and 10 percent body fat. Now I’m going back to the gym after covid and going to try to repeat the same experience to come back even better. Definitely trust Shervin’s training.

A very clean and updated gym at a very reasonable price. We are a family of 4 and there is something for everyone, especially the indoor and outdoor pools. The gyms is immaculate and staff very personable and accessible. Would highly recommend!

I am pretty new to the genesis health clubs already I love this gym🥰🥰members are very inspirational, management and all staffs I met are extremely friendly and professional! Thank you sir John for signing me up so I can keep up my healthy lifestyle!!! Highly recommended 👍

They lied to me saying they only had one year contracts and then offered month to month to my friend a few weeks later. Would not waive cancellation fee when asked about this. Also it’s getting busier and busier as things open up. When I first signed up no waits. Now only 3 bench press areas I often would wait 10-20 minutes for squat rack and bench. If they say 1 year contract it’s a lie. Child care service is good though.

I’ve had a few issues with front desk recently stopping me about an upcharge on my account. Everytime they say never mind you’re good till this past week & I explained to them that I was a previous Aspen member for years (now genesis) and I’ve never had an issue using the other gyms. Last Thursday I was told they’d have a manager call me to get it straighted out, no call and come Saturday I had the same issue. The front desk lady was kind of rude and charged me anyway and again was told they’d get the manager to call me it’s now Monday and still no call from the manager. Not sure what changed all of a sudden with the memberships but this location has been super packed & the wait for things on top of this is really annoying.

March 15 I canceled my membership. My membership fees were withdrawn the same day. I have not been to the gym since then. I noticed I was charged again April 15. I contacted the gym, assuming it was a glitch in their system. The guy informed me cancellation required 30 day notice and April 15th was the last day. This is ridiculous. Youre a human being. Being charged for two unused months is frustrating. I recommend finding a less corporate gym to support.

Took a tour as a potential new member. The place has a lot to offer. Personally, Im undecided on joining because there are a couple things I dont like on the paperwork/contract.

I am very pleased with the ability to work with a personal trainer ( Christi B) via zoom during the Pandemic. Her personally designed workout and encouragement is exactly what I needed to “get back to the gym” and reaching for my goals of strength, endurance, flexibility and toning. Thanks Christi!!!

Great Gym we just started here … but I do not like the daycare .. I came up to get my daughter and no one even cared it worries me that anyone can just come and get her from daycare without any prove ..also sooo many children but only couple girls watching them .

This club has the space and the equipment to help you achieve your goals. It also offers a clean and well kept gym. Its the best gym I have ever been apart of and the staff is great.

I started going to Genesis Health Clubs when it was The Athletic Club and I love it! I havent been in the actual gym since COVID cases went up but my trainer Christi Bertelson is THE BEST EVER! We have been doing our training sessions over Zoom and I still feel like I get the same service as if I was in the actual gym. She is the sweetest and will push you to achieve your goals! She has helped me lose almost 20 pounds and Ive been working with her for almost a year! If you are interested in getting a trainer and you are a momma or not she is the one to go to!

Extremely nice facility and a great variety of equipment. Shout out to my personal trainer Brian King! Brian is fantastic and customizes programs specific to your goals and where you are at. He keeps me accountable. This past year I had stem cells in both knees rather than knee total knee replacements. Brian has helped me build strength and get me back to activities that I have not been able to do in years. Thank you Brian King!

The reviews for this location are mixed, (most of the positives are due to them incentivizing reviews for free gifts) but we decided to join anyways last year. I now wish we would have taken the poor reviews more seriously because the management at this gym is extremely dishonest. We have referred over half a dozen friends, but were really taken advantage of at this location. I totally understand following company guidelines, rules, and protocol- but what is not ok is deceit. A good business leads with integrity and honesty, I’m super disappointed in this location.

Great classes, many amenities, friendly staff.

Matt Ferriss is awesome! Made sure I was comfortable and understood the new changes and way around at Gym. He’s a great asset to Genesis team and looking forward to the new!

I started personal training with Chase Chambers at Genesis Health Clubs and have had a great experience so far. Chase is very well informed on all things fitness and has helped me make significant strength gains in a short amount of time.As far as the gym itself, theres a wide selection of equipment and a lot of amenities you wont find at other Gyms. Really everything you would ever need is here. The in-house café is super convenient for my for post-workout protein shakes!

Love working out here! Staff is friendly and clean spacious gym!🤘🏽😛

Club managers refused to confront cell phone use in shower locker room shower area. When I asked for a manager to confront two 20!/somethings … the manager came in confronted them for 10 seconds then APOLOGIZED to them and let them keep their phones. This is unsafe. Accountability is possible.

Good new equipment

Great gym, with great employees & trainers!

I have worked with Mignonne for over two years and she is outstanding and very knowledgeable. She understands my physical limitations but continues to help me set reasonable training goals for myself. The gym is extremely clean the the equipment is first rate!

Love Genesis Health Club! Very clean and has a variety of different options to fit whatever workout you’re trying to accomplish. My trainer Christi and I have been working together for about a month and I love it! She works with me on my goals and recognizes my achievements, as well as helps keep me on track to make sure I’m doing what’s best for the program we are working on.

Love it, they have about everything, the swimming pool is clean and cleared, the staff and members are friendly.

Ive been training with Judy Mensen for over 3.5 years and truly love working out with her. She always takes in to consideration what my limitations might be for that session (my back goes out frequently) and adjusts my training sessions accordingly. She doesnt let me skimp, even on bad days, she just finds a different work out that will not cause me any pain or further injury. Judy is a very professional trainer and is never late for our sessions. I appreciate that she respects my time. I would definitely recommend training with Judy...shes awesome!!!Genesis Health Club is a gorgeous gym. I havent used the amenities (pools, group sessions, day care, cafe, massage) as I only do strength training with Judy, but the equipment that I have used is in perfect condition; no fear of it breaking down on me. I would recommend Genesis to others that are interested in improving their health through fitness.

The best gym experience you can have! I have loved being apart of the Genesis family, and personal trainer, Branson is a rock star and always help motivate me to be the best health self I can be!

This is my favorite place in the planet and would love to move my bed here.

The facility is very well outfitted and extremely clean! The Trainer program is awesome, I would definitely recommend Judy M. For personal training built around your specific goals. Also would like to acknowledge Brian, the Director of the Trainer’s as well! I am very pleased with the facility and friendly staff.

I love coming there and seeing my favorite trainers like Mignonne every day and talk about sports. And I also like the weight room because it’s spread out and easy to find the machine that’s right for you. Jon is also always there for me when I need lifting advise. He’s massive.

There’s so much equipment and I love the free classes like yoga and combo 6 that come with just your regular membership. The sauna + steam room + spa in the locker room are also a nice treat after wards! Love it here

Great gym, love working out there the trainers and staff there are amazing...

Great club and much cleaner than the former place. Staff is very friendly. Highly, highly recommend Judy M for personal trainer. She is knowledgeable and creates a program unique to you that actually works. Plus she is a pleasure to work with and makes the 6 am workout not so hard . 😉

Great facility. Clean. Well maintained machines. Awesome staff. Highly recommend. Btw it’s now Genesis owned

I’ve had a very positive experience at the Mills Civic Genesis location. I feel like it’s a clean, safe environment with friendly staff. I have been training with Christi B for the past 4 months & have seen very positive results. She’s a perfect fit for me & a great motivator.

Great club...and Chase is an excellent trainer...Cant recommend him enough...he has helped me tremendously!

I called ahead about a free trial, and then i went and they wanted to charge us 15 dollars for a guest pass.

We love our Genesis gym! Chace has been an awesome trainer and taught me so much about how to move properly without injury (which I have had many previous issues with). Love the location, quality of equipment, and hours/amenities.

No longer Prairie Life Fitness. Now Genius.

Is no long the safe and family-friendly space it once was for clean living. Super disappointed with the change of ownership.

The gym is clean, the staff are friendly and the trainers are incredible. My favorite class is combo6! My trainer, Brady, is highly educated and pays attention to my needs. He has helped me with, not only changing my body, but has helped me gain strength and improve my chronic back pain! I have never loved going to the gym more! Highly recommend Brady and this gym!

The West Des Moines Genesis Health Club is great! The staff is friendly and helpful. The facilities are always very clean and the gym offers a wide array of options for a great workout! The service, attention and support I received from my personal trainer Brian Schrader is amazing! He’s a terrific trainer who teaches, motivates and inspires people to reach their personal fitness goals. I’d recommend this gym and Brian to anyone serious about their health and fitness.

The gym has a dedicated cardio room with an entire floor dedicated to all new machines and free weights. Brian, my trainer, has been so great to work with. I have been training with him for 8 years and continue to see results, he’s truly the best at what he does!

The staff is great and the facility has everything you need, the problem is that it is always busy - I think when they opened this location up to other gyms in the Genesis network it got way too crowded. Just my opinion but not my scene!

To many ants around the hottub I put my towel on the floor using my phone I picked up the towel there was bunch of ants!!!!, sold me a expire drink it was expired for 5-6days and told me it’s fine to drink that 😡 and I cancel my membershipGym is not clean at all

I love this place...i do my cardio there and can swim chill in the hot tub massage chairs whole 9 friendly staff, clean, good peoples❤

I cancelled my membership at one location- they joined another location and they told me at that gym I didn’t need to cancel- I wasn’t billed for four months then all of a sudden was billed over $400 out of my account and this was during COVID. I called to get a refund and they refused and this was after my husband started up his business and we were really struggling during COVID with finances and the managers had no remorse or care and took never called back after several messages I left.

The West Des Moines location is awesome and truly has everything you need in one place. Brian Schroeder is the lead trainer there and has helped me with my fitness goals! Big shout out to him and his team!

Great facility and updated equipment. Have worked out with Brian S for years. Hes a very knowledgeable and professional trainer and results have been great.

I highly recommend my personal trainer, Brian King. He educates/encourages me on my goals to get stronger, better my nutrition and avoid injury. I continue to see progress and improvement with my fitness goals, proper form and strength training!

First day at Genesis Health Clubs- Mills Civic and Brooklyn made it an awesome experience!!! Very personable and super patient with all of my questions. I will definitely recommend people stop in to see her for any of their gym needs.Thanks Brooklyn!!

I love working out at Genesis. Ive been training with Lindsay Tade for a few years. She has done a great job of keeping our workouts fresh and fun. I continue to see improvement all the time!

Large clean facility offering lots of various amenities and classes. Staff was very helpful and polite.

Best gym in the city!

Great fitness center with a wide range of equipment and services for persons of all ages.

This is an excellent club and I have been training with Christi Bertelson. Christi is very passionate about her clients and always goes above and beyond when I’m with her. She is a huge asset to the club.

BEWARE!!!When COVID started I was charged full price, I was told more than once that my payment would carry over until when the gym reopened. At the end of May, Since I am an ICU nurse dealing with COVID, I stopped my membership in person with Matt. Much to my surprise, I was charged full price in June and then I have been charged every month ever since. When approached, the response was they had changed computer systems since they were bought out by Genesis and had no way of looking up what had occurred previously. I asked for a refund and Brian (the only person who can take care of this) has not followed up with me or returned my calls. There are rumblings this has happened to others, so BEWARE and do not join this club. They are only after your money and once they can withdraw from your bank account, they will take ADVANTAGE of you.

Love the classes, love the instructors, love the work out area, love the outside pool, locker room is clean, love everything about the gym.

Great atmosphere, great equipment, and amazing staff! My personal trainer, Christi, is by far an inspiration to me daily to do better in my life and she is super knowledgeable in fitness!

Beautiful club with multiple rooms for various fitness classes and tons of equipment. They even have a snack bar that sells protein shakes (among other things). I have been working with Personal Trainer Christi Bertelson and like the additional motivation that adds to my routine.

Highly recommend the training classes organized by Fitness Manager Brian Schroeder. More than just telling you what exercises to do, they provide you with a path to better health regardless of your current fitness level.

Mignonne has been working with me for over 2 years to help get my core and strength back.She is excellent !!

I’ve been a member for many years and really enjoy the facility as well as the friendly staff. The trainers are great!

Brooklyn is the best! She knows how to “pump you up” like Hanz and Franz and if you don’t need that to fuel you workout then you’re already god/goddess and you already know genesis is the place to be.

Christi Bertelson was my trainer and she did a fantastic job showing me a variety of movements to take my workouts to the next level. I’d highly recommend her.

I have been training with Mignonne for years. She has made me a better me. Love the gym

This is a new version of an existing gym. This used to be Prairie Life Fitness. It has been updated and is a great place to work out. It has two pools, inside and outside, and several studios for spinning and yoga.

I have had a great experience with my trainer, Brian King. He is always very flexible with my schedule, and makes sure to have different routine which helps me not get bored by always doing the same thing like other places.

Very nice fitness building. Got membership today.

Great gym, I have been a member for 3 years. Very happy with the updated equipment and always friendly staff.

Cleanest facility, nicest staff, best amenities! Highly recommended all that genesis brings to the table.

Summer 2019 renovations are thoughtful. In the same league as Lifetime in terms of availability and quality of exercise equipment. Hopefully Genesis manages the acquisition well by not changing too much.