Much better than the other PetSmart I went a few days ago, clean store, friendly associates, easy parking, many great treats for pets, would go again

My dog got bathed and nails clipped. He was very happy and smelled good.His short hair felt so smooth.

The staff is knowledgeable and friendly. The store is clean, organized, and they offer a good variety of products.

Ive been looking for a pet kitten for such a long time now. I always go and fill out the forms for adoption but Ive never been selected. 😟 Thats the only drawback I have. Will I ever get one? I always wonder.

First when the employee yells “welcome to Pet Smart with her back to you it becomes just a saying that’s required. Then I walked every isleTwice looking for a thunder jacket and there was no one to ask where they were. I finally found it way off in the corner. With forth of July coming up this product should be right in front when you walk in. The checker was not friendly looked burned out.

There’s a manager in there who is very rude! She looks like she hates her job! I went to the store today looking for bird food, there was a budgie that was flying through the store! They are careless about the animals. They need to clean house and hire a different manager. I asked her about the cats, and she gave me a bland responses. I could’ve almost taking it as discriminatory, the way I felt. Hire someone who is social, kind and polite all the way around!

Love how they price match their online store, chewy, and petco. Im constantly here for all my pets. Selections are good and store always clean and organized. Employees are very friendly and always help out when we have questions.

Good to take ur pets either to get treated or shopping this the place

This location had a variety of options of food and accessories for dogs, cats, lizards, and small rodents. They sell a large variety of fish and all the accessories you need for all of them as well. They have a Banfield and dog grooming at the back of the store. No cat grooming as of yet. They have a loyalty program and earn dollars as you spend. Great service every time I need food or advantage.

On arrival, the store seemed clean, organized and staffed sufficiently. I liked that they had many knowledgeable staff available to answer questions about products.I am always happy to find the animal cages well kept. There is a discount basket in the front if you want stuff for 75 percent off.

Dominic is the most amazing groomer. We follow her from location to location because she is wonderful with our dogs.

Nice place sometimes hard to find people that can help you

There was such cute animals! Sadly they didnt have what I needed :( but I love looking at all the cute pets!

Me and my husband are rescue parents and we are very satisfied with the loving care they give our cupcake 🧁

Staff in this location is always friendly and helpful. Ive been going to this same PetSmart for about 2 years and never had a problem.

Got the cat food that my cat will eat. Had to visit 2 locations before finding the food.. will check internet next time to be sure they have it in stock

Everyone here has been fantastic. First I had purchased an aquarium online for store pickup but dont recall ever getting an email about the item being ready for pickup. I then forgot about it. By the time I remembered to go pick it up, my pickup window had expired and the price has gone up. However, the person that was there at the time have honored the online price. I let my kids reach pick out a fish and all the decorations. This was on Monday. Today, Thursday one of the fish died and we were back to exchange the fish. I couldnt believe that there was a 14 day return window for fish. Its just been a great experience and everyone there is super helpful.

Always clean and most of the staff is friendly and helpful. I mostly just come to buy my dogs shampoo, they hable plenty of variety to choose from.

Best things in town

Very clean and very friendly staff. My go to pet store :D

Very well supplied n stocked

Very friendly, always a decent visit. Price matching is easy.

The Grooming service on my 15 yr old pit bull mix.. was Awesome!! He wasnt a nervous wreck when I picked him up. The groomers are very gentle. Highly recommend. Thank you!! 🖤🐶🐾🐕

Always nice and cleanBut a little pricey

They offer 1 price on the website, specifically kaytee exact handfeeding formula for baby birds $8.99 and when you go to the store they charge $17.99. I asked and they had me show them on their own website. When I did, they price matched, but it was on THEIR WEBSITE!. Why should I have to show them? More importand, if I hadnt seen it they would have ripped me off charging $17.99. What a scam!

$21 FOR A EXTRA SMALL DOG HARNESS BARE BONES. NOTHING FANCY SOMETHING I KNOW COST THEM LESS THAN $1THEY DO NOT CARE ABOUT ANYTHING BUT PROFITS.(and not the ones from the bible.)

Always Amazing...Thank you Theresa Manger at West Covina location 🐾❤🐾

They are very nice and helpful

Some stores are not too friendly but the other store was

Clean store and great customer service

Not, good bought some old food. That, my dog didnt like try to return it and they would not give my store credit.

Very friendly and informative people. By far on of my favorite PetSmarts that ive gone to

I love bringing my little mama here she is always well taken care of. I know I can count on the doctors to do what they do best and take good care of my Chloe.

PetSmart is a very very good store employees there are so polite and helpful the prizes are real good. The store always clean, PetSmart will be the place for me and my pets thank you so much

Pet smart is one of the only stores where I can take my pet to shop the employees are always so friendly to the pets would come again

Love the girls that grooms my dog they always leave her looking like a real princess

Got my doggie food here. Lets see if he likes it or not

Clean & fully stocked.

Dont use the grooming services!! I took my dog and they left her half way done with patches. I made an online appointment with a particular groomer which when I arrived was not available and the person who helped me clearly was not able to do the job. My dog was scared and he did nothing to calm her or make her feel at ease, the groomer then mentioned that my dog was being difficult and that he did not have the time to deal with her since he had other appointments and even mention that he felt threatened by my small Maltese poodle. Ive never had any of my groomers ever tell me that but I could just tell that he was not up for it. As he was telling me this a customer came in with a large dog and the groomer proceeded to cut the new dogs hair. I will never use their services again very bad customer service.

I came in to pick up an online order. I experienced some miscommunication, as I explained that I was here to pick up an online order and showed a print out of my receipt, but the associate simply told me where the product was. At first I thought, well thats odd? I need to find the item and take it to the register myself? (It was paid for online) Of course, I blame the masks.. because as soon as I got to the register and showed her my print out order, this new associate was like, Oh, you already placed the order, let me get that for you-- lol Like, whats happening? Overall I got my order and it really didnt take much extra time dealing with the miscommunication. Im still satisfied, the store was clean, my experience was fine.Sidenote; there are a bunch of adorable Halloween goodies for the furbabies at this location.

No cat grooming here.. Might as well call it DogSmart

We buy thhis little house for the new famuly member.. uzzy. Love it so cute .

Cute little fellas

Awesome👍

Good place, well stocked and friendly customer service.

There is a extensive variety of cat food at this location. The people working here are pleasant and this location is conveniently located near gamestop and target which usually makes my trips to this location fun.

Excellent service, they take care my dog (Tito) thks for all

The cash register I think she was the supervisor there .. she was amazing there . She saved me alot of money with her advice . Loved it

Cathy was super good with our bully pup. We will definitely be back.

Love this place. I usually find what Im looking for quickly. I think it takes me more time in here because Im always exploring the fish aisles. They bring you such peace and tranquility. Staff is always friendly and helpful.

Worst experience ever.The grooming staff is very rude and unprofessional. I m moved to west covina so I visit this store. I will never go to this petsmart again. I usually go to Rowland heights petsmart they u very nice.

Worst place to go for grooming took my poodle on the 23rd of December for ear cleaning and on the 25th he died ever since I picked him up he was sad and wouldnt want to eat or drink water I let them know on the 24th when I took my other puppy for a bath and nail clipping which they couldnt do and their response was well if he gets any worse take him to a vet I am pretty sure they did something to my (Max) poodle also my puppy the one for a bath and nail clipping when I picked him up he was really stressed out I couldnt pet him or touch his paws is too bad I just cant afford an attorney to sue them I will never visit this damn place!!!

Great knowledgeable help with choosing a dog food for my great Dane pup. Thanks Grace!!

Always nice to find things on sale. These were $1 and the 5lbs ones were $5!! Cant wait to make dehydrated dog treats with this

My dog, Carrie always looks gorgeous after a grooming. The groomers are very welcoming and extremely caring and courteous.They listen to what you want done and ask about health issues to be aware of. Shots need to be up to date. Ive been going here for years.

The girl that assisted us was very knowledgeable about the fish. She was patient and kind.

Pet Smart is wonderful ! They have a pet hotel for pets when you go on a trip. They have Doctors to take care of your pet if it is sick, or hurt. They have wet food & dry food & toys & clothes for your pet. I love Pet Smart.

They have everything you need for your pet.

Good service

Great customer service and clean

Wow talking about expensive

Fun place to shop cool ideas always fun to come here and shop

Nice place, very friendly.

Not happy with their communication, they called on Friday to confirm an appointment for Monday, I took the day off from work to be there, it turns out they didnt have my appointment, rescheduled for Thursday....well see how it goes. ☹🐕🐾

Petco is always clean and well stocked. Even though its a pet shop, the staff does a great job of not allowing it to have an odor. They are so sweet when I take my dogs into the store with me. They help carry large bags of dog food out to my car when I have a lot to carry. They are great!

The workers are awesome! Super helpful.

I had a bad experience in adopting my cat . (Adoption fee 126.00.) Petsmart had a lady by the name of Joni from Cassies wish foundation . To make a long, long story short. Joni stole my cat for about 3 months and Petsmart did nothing to help get my cat back. All they kept saying is she no longer works here. After months of tracking down Joni I finally got my cat back . It wasnt a easy task to deal with this crazy lady Joni.

Great customer service!!

My two dogs love this place

Always nice I’ve been going for years

Nice people, I was in n out

Great customer service but did not have product I needed.

Overpriced, not much to choose from. purchased a bird cage and realized it had already been used.

Helpful staff

My dog loves this place they got the dog walk play dates and decent prices excellent selection very informative services outstanding very interesting place one of my favorite places to stop and brows I give this five-star cuz its well worth it try the experience youll see what I mean

Very clean and organized. The staff is very knowledgeable and more than most very helpful. Even help me load my aquarium and stand into my car with no questions asked.

Good prices . They have whatever your looking for

Was able to find what I needed immediately.

Unfortunately the last 6 times Ive been to this one and 2 other ones they have not had any items we needed. Everytime I ask someone they just say sorry

I love this Petsmart. There is always a place to park. I can in and out quick. I like to stop here on my lunch break.

I love coming here associates always greet you with a good morning or hi welcome.i also love the groomers ..especially MARCOS made me feel welcomed and i loved how he groomed my doggie teddy

We have gone shopping at this PetSmart for a while. And enjoy the staffs friendly attitude. Theyre knowledgeable in all your family pets needs. Go give them a try, you wont be disappointed.

Good

There dog grooming services have gone down the gutter. I’ve taken my dogs there for the last 5 years and I have noticed there customer service with the grooming shop has been degrading. They need staff who have more compassion with animals and less about making money.

Animal abuse witnessed!!!! Today I went to this location to take my dog in to see the vet. But, while I was waiting I was watching how the doggies where getting groomed and what I experienced was horrifying! I saw a groomer by the name of Miles get very agitated while he was brushing a young red golden retriever female pup. She must of been no more than a year old and she started barking at another dog there. The groomer wanted her to stop and first grabbed the dog by the nose and mouth to keep it shut with his hand over the nose and held on for a few seconds until the dog squirmed and pull away. Then he grabbed her from the bottom of the mouth and shut it close again. He noticed I was looking at him and let go but continued to make mad expressions with his face and hand gestures to the dog to stop. (By the way, the dog was not barking out of control just a brief friendly bark)A looked away from him a pretended not to be interested anymore in what he was doing when the dog barked again and this time I saw him with the dogs head in a headlock and brushing her very roughly on her chest area I want to say he was hitting her with the brush and a angry face. A made it clear that I saw everything by making eye contact with him and he immediately stopped. I walked in and told the girl in the front what I saw but she did not seem to care or even look up and acknowledge I was speaking with her she continued to look at the computer. I asked her if she even cared what I was saying and she just replied “I hear you.” I demanded to have a manager speak with me and they brought the manager Jordan out. She although tried to be polite she didn’t seem to really be bothered by what I told her kind of like annoyed she was receiving another complaint. she said is I saw him just get the dogs head close to his chest to calm her down. I told her to review the videos since I’m sure you have some. She said she was going to do that and also have a talk with Miles. I told her he should not be working with animals at this time since he clearly had an issue today. She said she was going to speak with him. I reminded her about all of their negative reviews and she said she was fully aware of that and she knew of the reviews. Clearly this was not my dog but, if it was mine I would of loved someone stepping up to any abuse my dog received. I hope the owner of this precious young red golden retriever reads this and never brings their dog here again... hopefully Miles stops working with animals! As for the rest of the staff they need to be trained in customer service and how to handle a complaint. Never did I feel like the manager took it serious. It was more of an inconvenience to her to have to speak with me.

Chole did a fabulous job grooming our Terrier. She did exactly what we ask. Sammy always looks forward to going to PetSmart in WC awesome staff throughout the store.

Great place a lot people with dogs thats how you know the place is pet friendly. Good size store have nice selections of pet products as well as to adopting a pet. Employees look happy are happy and if you have a question they will answer it to the best of there knowledge or refer you to a more knowledgeable employee.

Nice workers and it’s very clean, they helped me find what I want and they were very helpful and kind

I love every single one of the living beings on this planet. I admire its essence within creation and deeply respect the great need we have for them biologically and emotionally. In fact I studied veterinary one year. And I understand that adoption institutions have to bear general maintenance and medical expenses, but if their work is altruistic, I dont think it is fair that they impose a specific amount for adopting a cat for example. $ 40 dollars and being already adult animals. to that amount add food. Ceptic box sen activity games etc. Tiwnws have to go prepared with at least $ 200 so your son or daughter doesnt. Come out crying for the pet you promised and could not afford because they represent the food for two weeks. They should consider each applicant by their economic means. It is not possible that a beautiful angel cannot live with another beautiful creature of creation because of a financial impediment. USA PLANET WALLET.

First day of training. Friendly staff.

They have everything I need for my dogs. Its my one stop shop.

Fantastic customer service

Horrible customer service from the grooming dept. They were too busy in the back gossiping and took 5 minutes for someone to finally come up front. Ill never return, not even to buy any pet products.

Friendly but not real knowledgeable. I mean I dont expect much but when she said to put dirt in my fishtank I was like whaaa?

Bought a new cage for the pregnant guinea pig.

The staff is very helpful and there is a wide variety of dog food to choose from.

The staff are consistently helpful. Really nice and clean place.

Service here is decent.I should consider buying online. But since Its the only one in the area I shop here. But they have a large variety of pet product. A little overpriced. But I guess the convenience factor is worth the little extra. The older lady is always so helpful. Kids not so much.

Staff very friendly and efficient!

Customer Service was AWESOME! I wasnt even inside the store yet and I was already receiving a warm welcome by the associate outside getting the shopping carts.I was welcomed when I walked in and was offered asistance on finding my item, which was food for my pup.As I was paying for my item, the associate at the register showed quite some knowledge on the breed of my pup and was offered some advice on the type of food I should focus on.All together, I had a great experience at this store. I will probably make this store my go to from now on.