I love AAA there is always someone ready to help you and I can do all my payments right away i would give you 10 starts

I was never more happy that I had Triple A than going to obtain my handicap pass, they handled everything professionally quickly I was in-and-out in under 30 minutes that can never happen at the DMV money well spent Thank you Aaa west covina

Line moves fast for DMV and even switched insurances because of the lower price quoted. We usually change insurance companies every 2 years anyway, but guy was so helpful that we jumped sooner than normal.

Auto Club has always been there for me for more than 50 years. Completely grateful!

Came here for title transfer. No wait at all. Super fast and efficient.

I love that they give a very fast attention ...

Good place to renew tags and other things needed for you car. Great travel section available. Ask for discount passes when traveling to other parks of amusement.

Top quality service just ask for Jennifer & their manager very helpful & I recommend this branch for all Insurance and specially DMV SERVICE. Finally I got my dmv transaction processed, Jennifer is very accommodating top service cause Im disabled she processed everything made my transactions completely done. I recommend this branch for their high standard service especially to disabled person like myself made my transaction done.

This is the place were I get everything AAA Road side and insurance 😊 People there are very nice and helpful 👍

Took my 80 year old mother to get her picture taken so she may renew her passport early at 9:00am. Waited outside for 15 minutes on the only line indicated to enter the building. Once at the front was asked why we were visiting AAA told them for passport picture. The person at the front told us there was a different line for that service. No where outside was it posted that there was a different line for services other than DMV. To top off the poor service I was then told the cameras for passport pictures was broken. Bad service will not be coming to this AAA again,

Was told wait to get in would b 60-75min. I was in within 45. Attended to immediately then walked over to meet w/someone else. Both agents were very friendly and fast and efficient

I went to renew my vehicle registration. On arrival was greeted by staff, that was set up at a table, prior to the entrance, I was asked what my visit was for. Since I was paying by check, I was able to hand my bill and AAA card to a staff member. With just a short wait outside, they in turn, processed the transaction and return with my receipt, tags and card. Great minimal contact. 👍😷

Very quick. Great staff. So willing to help.

My husband locked my keys in my car and had a very important appointment! I called Triple A and within the hour, we had our keys back in our hand! They are the Best!!!❤️

Great service and convenient to take care of some Dmv matters, ex. payed past due registration. Only if you have a AAA membership.

The whole team was amazing everyone was asking what I needed and making me feel welcome. Thank you!

Good service. Very knowledgeable about DMV. Procedures. Very friendly staff.

There is alot of social distancing. You register with a nice service rep who will take your name and number.Once you do that, you will receive a text message to get in line. Once in line, you will be called to another person.The inside is very bare bone no chairs no other people too.You are greeted by a person, who will finish your transaction. The person who assisted me was very nice. I felt very safe and protected while I was waiting inside and out.It took me about 10 minutes to finish and got my tags.I am very thankful AAA is open to help us with any DMV matters.Thank you everyone. Have a safe Christmas and a better 2021 New Year.

Quick n efficient way of doing most DMV business without the massive waiting

Staff was very helpful and efficient Id recommend this office to anyone 😀

The AAA - Automobile Club of Southern California has provided an exceptional service to me, with respect to auto insurance coverage. I have had a number of auto insurance companies in the past however, none of them provided to me, the level of service that I could consider to be good, not to talk of excellence. Therefore, when it comes to comparison, the AAA - Automobile Club of Southern California, has no match, when it comes to enviable service to her customers. Please, keep us, your customers, continually satisfied, as always. Thank you.

They have your safety in mind social distancing And get you in-and-out as quick as possible.

Customer service is superv, theyre always there to help you with a smile.

Great customer service quick and easy

Its better to make an appointment, they do take walk ins, they offer dmv services, notary, travel, etc. Dmv services is cash, check or major credit card, other services the accept debit.

I CAN NOT BELIEVE I HAVE BEEN ON HOLD FOR AN HOUR!!!!

With the Covid 18 its sad because everything has to be done by phone. But placing my Claim to the Customer Agent. He was very knowledgeable and was very understanding. Everything went smooth. I appprecite thus so much. I have never had any thing bad to say about the Automobile Club of Southern Cali.Enjoy your weekend and Happy Thanksgiving stay safe and Healthy.

Everyone i go to this location they do everything to convince me that the wait is long sobill leave. Then I go in and there is always a issue with getting the help I need. I never had these issues in Arcadia. I am due to re new but now re considering. Id avoid this location all togerher

Service was BEAUTIFUL! Will be going back for my 2022 tag. 🥰🥰🥰

Better than the dmv

Monique Robinson was excellent. She is a true professional.

Very courteous, and efficient.

Wonderful..open, but line outside. No waiting inside, only customers that have a window open. Reps outside guiding everyone... Great service today, waited 15 minutes for my tags. Thanks AAA

Five stars to the ARCADIA Auto Club office. Zero stars to the GLENDORA Auto Club office. The Glendora office is either poorly trained, or has a culture of laziness and incompetence. The Arcadia office handled my affairs very professionally, cleaning up well the junk Glendor a produced.

AAA has it organized, I was in and out in less than 20 minutes. The set-up the checkin process outside, kept us in the shade, even if it was hot. Once inside it was quick and painless. The staff seem to be keeping there distance from each other and wearing the personal protective gear. Thanks for your great service.

My visit to AAA was great the staff was helpful and friendly I recomend it highly.

Very quick and nice customer service

Real quick service, staff was outside their building receiving and assisting with some transactión, my renewal was done in about 10 minutes, great job team!!!

Staff was wonderful and I was very pleased with the AAA package I purchased.

Love the DMV services they have here. Also the paperwork I needed was outside so I didnt even need to walk in.

AAA is a knight in shining armour, always come to the rescue with clean courteous drivers. I feel ABSOLUTELY safe having them help my Mom or daughter.

For a Saturday it wasnt too bad. Everyone was helpful & people they only accept cash or checks so be advised

Fast, friendly, great costumer service. Waited about 20 minutes went on on Wednesday.

Wonderful staff. Knowledgeable and helpful.

Love the Road-side Assistance.

Had several documents to be notarized, was quick and easy. Plus being a premier member it saved us at least $60.

Fast and friendly customer service

Great customer service!!!!!! Very accommodating considering our current situation due to the pandemic . All safety measures and customer service exceeded my expectations

Great costumer services.went to renew my car registration .it was very fast!

Always fast service here

Excelent costumer service

Able to get in and out fairly quickly. One person allowed to wait inside, all others outside but line was short.

Good service

The AAA team is great! Helped me with all my questions

Henry was wonderful Good Job

Really good place good service polite & helpful

Felt very safe, covid safety measures are being taken.

Great place, the employees are very friendly and nice!!

The folks at this office are extremely nice and helpful. Always a smile on their faces.

Everyone was great. If you need insurance of any kind, ask for George Garcia.

Went to register my 75-year-old grandmothers car which is a member of AAA for over 40 years and they wont register her car told her that she has to go sit in the line at DMV and maybe catch kronovirus while shes sitting there very helpful appreciate the work and the lady was very rude I would never come back to the West Covina AAA ever again

Very helpfull an polite

This was so well organized! In & out, the service was excellent, friendly, and i got a free pen.

Always a pleasure...and time saver. Social distancing conscious..few masks.

I contacted Triple A on two occasions to ensure I would be able to walk in to a branch and purchase tickets to Universal Studios Orlando. They assured me I would be able to make such purchase at any office. I go to this location after about a 10 minute wait, I am escorted to the travel area. I was greeted by a pleasant agent that gave me the daunting news that the office was not set up to sell these tickets. I was extremely annoyed at the fact that I called prior to arriving to ensure this wouldnt be an issue. I left shortly after...Minutes after I arrived back at my office I receive a call from a supervisor Bella. She apologized for the inconvenience and advised me that this was a simple fix of obtaining a log in ID. I appreciated the call especially because I left there unnoticed and never made a big deal or complained to anyone. This call is a reflection of the fine customer service they offer here. Thanks again triple A and Bella for reaching out to correct the problem.

Well Done

Always quick service

They did a good job

Even with All of this Pandemic, the West Covina Branch is Awesome, Fast, thorough!

Fast service friendly people

Always a pleasure to do business with.

The best

Very nice and professional

They are always friendly and professional in what they do

Waited for 8hrs for tow 2 times send me wrong service n got charge for it

Its okay. The wait ususlly takes a while because of other people waiting as well but not too bad. Very nice people here.

Quick and excellent service!

Very nice customer service at this AAA location..

Always pleasant!

Great staff

Fast and convenient

I got there 5 minutes before closing on the last day to pay my car registration and was seen immediately- then at the counter was told I couldn’t use my debit card (luckily I had a checkbook in my car) and they let me run out to get it and was able to move to the front of the line to complete the transaction and get my car tags. This place is great!

Fast and friendly service here. Everyone is so attentive and knowledgeable to all your questions They make you feel at home ANDbi had my kids and they were very welcoming. A million THANKQ

Less than professional, approaching disdain for clients questions. Abrupt manner. Mimicking 15 year old boy.

My Son needed to register his car as soon as possible. The DMV requires appointments.He was grateful that he could use his Auto Club Membership...🌹⚘😇🦅🌹⚘

Nick the auto insurance was great. He helped my daughter and gave Need great coverage and affordable payment.

Been member for 10 plus, very convenient, professional and clean. Best insurance company ived had with better rates than most . Feel my property and interest are well protected by being a member.

Very quick very professional just be clear about why youre there. I was there to update my insurance but got put on the dmv wait list. Waited 10 mins before they realised their mistake then had to wait another 10 mins to see about my insurance. Despite this minor annoyance Id still rate AAA 5 stars.

The parking lot is huge as it is with a bunch of other small stores, Chase bank and restaurants. I like coming to this AAA than the one closer to me on Grand Avenue, because its less crowded even on Saturdays. Fast and friendly service for my tag renewals and other DMV issues.

Nice people.Negative: I had my insurance moved to AAA. Agent was sweet and very helpful. Once I was swtch over I cant get a hold of her. No call backs.Came in tofay for duplicate registration and I sat for 20 mins while 5 clients, now 6, renewing there registration that came in after me were helped...first.I asked the front lady why.She said, thats the way the system works.Ridiculous.

Quick and reliable service

Great service my rep Tom Guo is the best and will take care of all your needs very well...

Christie ( or Kristie ) from this office was extremely kind, helpful, and enthusiastic. She has a fantastic attitude towards helping customers and provides excellent service. Im very satisfied with her help. Overall, the wait time was short and the service was quick and easy.

I am a member, its convenience to pick up your tags, pick up maps of any state, I plan to visit in the upcoming future, they have tour books (places to see and visit) the staff is friendly,helpful and have a wealth of information to share.

Very good help there

At this AAA location its real helpful. The staff was very polite and helpful to get my paperwork in order. I was in there for just a short time. Thank you AAA.

Excellent and quick customer service.

Excellent service just like I have experienced at all branches that I have visited. I am glad that they opened this branch in West Covina. Now it is only a short drive from my home. In my opinion a AAA membership is worth the price just so I can avoid having to go to the DMV! They offer so much more though. AAA is a Insurance Agency/Travel Agency that provides DMV services without the nightmare of actually visiting the dreaded CA DMV. They rescue you when you break down. Bring you gas if you run out. Its not cheap though, but thats a reminder not to do it again soon. They will give you a jumpstart, even sell you a brand new battery at a fair price. Many places give you a discount if you are a member. Well worth the price of membership in my opinion. They manage to do all this very efficiently and politely. No wonder they are so successful. Thanks AAA, as I get older I seem to rely on you more.

I love this place because its a one stop place to take care of all my need

Although it can be quite a busy place, I have been helped reasonably quick by courteous persons. DMV visits usually can be done here instead.