Edgar was really helpful! He definitely went above and beyond to make sure I was taken care of and was less stressed through the whole process. While my vehicle was being worked on he was extremely helpful and communicated well which I really appreciated. This is the place to go if youre in the Wenatchee area. I cant say enough great things about this place and how thankful I am. Again shoutout to Edgar, you were super helpful!

Great crew there! Nice and professional customer service staff. Took my car in one week and picked it up the next with no hold ups and the work looks great

Derek provides outstanding customer service and communicates often during the repair process. Love their service.

This place is amazing! Fast and efficient as well as compassionate and caring.....Customer service was above and beyond. They had my vehicle ready quickly and you couldnt even tell my car had been hit, paint color was matched perfectly. I would recommend Caliber Collision to anyone searching for body work and they would definitely get my 10/10! Thank you Caliber Collision!

Friendly service, insurance was paying the bill so Im not sure what the prices are.

When I had a fender bender, my insurance co suggested Caliber. I was concerned because my car is a Mini Cooper. I knew finding fenders could be a problem. Caliber did a terrific job, kept me up to date on work status, got original parts in and fixed my Mini up good as new. I had a great experience.

My car was wrecked and left there on Feb 18th. I live in Tacoma and this place is in Wenatchee. Someone called and asked if we had left anything valuable in the car. I couldnt remember. Still upset from the accident. Anyways he said he would look and call me if he found anything. He never called back. Then I remembered we had left our brand new tire chains and a new car fire extinguisher. I sent an email with no response. I called last week because we were going to be in the area and could pick them up. I was told they didnt have them. I stated that either no one checked or they disappeared. He got belligerent with me. We left the tire chains because we thought we would need them to drive the car home. We did not expect the car to be totalled or we would have removed them. Paid $139.00 for the chains. Left the receipt with them because we could have returned the chains to Les Schwab in April. Disappointed that the our stuff is gone. Updated review to 4 stars. Manager Derek called me and apologized for what happened and sent me a gift card to reimburse me for the loss of my new tire chains and new fire extinguisher. Thanks Derek 😊

They replaced my bumper and did a very good job

CHECK YOUR AC AFTER THEY “FIX” YOUR CAR. Got in a front end accident this winter and this summer my AC was out. Luckily, the warranty on my vehicle allowed me to get it replaced at the dealership, but otherwise it would have been $4000. I spoke with the dealership after the AC was replaced and they said “yes, it’s likely the damage is from the accident.” All the o-rings were popped and not replaced. Shoddy work.On top of the AC damage, my car sat in the shop for 4 weeks and needed to be returned the same weekend I picked it up because the bumper and side panel fell off. Next time I’ll argue with my insurance about where my work is done.

We had a mixed experience. Poor communication and amount of time taken, but great work and management. Our car was in the shop for 2.5 weeks and we were only contacted a few times with updates. We called or texted a total of 8 times during those 17 days to get updates because we were unsure of what was happening since no one was keeping us in the loop. Although the people were polite, there was no sense of urgency and communication was very poor. The tide turned when I talked to Derek, the manager. He was very courteous and professional and promised to do everything he could to finish our car that same day. He updated us 3 times in that day alone and made sure we were taken care of. The car looks excellent and they did a fantastic job. Thank you, Derek for your professionalism and customer service.

The crew at the Caliber Collision office here in Wenatchee is outstanding, they always give me updates and work tirelessly to get my vehicles back to me ahead of schedule.

My experience with this place is so satisfied they did a great job on my car

Amazing people working down here! Customer service and attention to detail are on point. We got several calls and email updates when our truck was in for some body work after hitting a deer. Definitely appreciated the updates. We even had to stop by to pick something up out of the truck before it was finished and they were more than helpful. When we went to pick it up they explained everything they did and showed us and asked if we had any questions, I also appreciated Edgar staying late so we could come pick it up after work from Chelan. I will be recommending these guys to everyone!

I am not sure you read all of my review. There was alot that could have been better. No new dents would have been nice. Not having to clean grease out of her car and the speaker cover still not back in its hole. Over all food job but check the fine print

The daughter got hit by a deer in moms car, they did a great job of putting thing back to original. They were also very good at staying in contact with us. I received updates through text at least every other day. It was a great experience.

Had head light covers replaced, new headlights and the roof of my car painted. Lifetime warranties on both. Looks amazing. Staff very kind and courteous.

Excellent experience at Caliber. They worked seemlessly with our insurance company.Edgar was spot on and a little early on getting our vehicle out and the area of collision was perfectly repaired.Would go there again without question.

They did work on my TSX last year, its still looking good like the day I got it back from them!

I hit a deer and this was the nearest body shop that the insurance company recommended. The repairs were perfect and completed ahead of time and the continuous updates were great! Thank you for getting me back on the road again!

Very professional good customer service.

Edgar Gaytan keep me updated lot they did a fantastic job on fixing my truck it looks brand new

They did a fantastic job Edgar Gaytan keep me up to date on everything

Im very impressed with Caliber collision my estimator Leon J. is an genuine person that treats you with upmost respect and keeps you up-to-date with the progress with ur vehicle. The family aspect when the accidents that happen show how much they care about ur well-being and restoring ur vehicle like it never happened. I would not go to any other autobody shop in the valley! Highly recommended for anyone that has their own accident.

Caliber did a great job repairing some damage on my 2019 Tacoma through my insurance. Thanks guys!

The estimater was professional and listened to all my concerns. The front desk girl was RUDE, playing games on her computer and spoke to me like I was interrupting her game. She continually talked to the gentlemen as he was trying to work up my estimate, and it was all about her personal life. Not professional at all. Would not recommend if you want your estimate to be correct.

Front desk clerk was rude, not compressional at all. I gave it 2 just because the other employees were professional. She needs to get couched or fired I will never take my business to this guys again.

From beginning to end, Whitney and crew were perfect. Communication was excellent, price was fair, work was top notch, efficient and prompt. In a tough situation during the holidays, this was a most satisfactory experience. Many thanks.

Fixed it right the first time in exactly the time they promised

Great folks here and nice jobs

Whitney was professional and upfront. Work on my truck looked great. Thank you again

Ouch...had a fender bender. In and out very timely. Great work fellas looks fantastic.

I am not from the Wenatchee area, so I cant compare my experience with any of the other garages in town. However, I can compare it with every other auto service experience Ive had over the last 15 years of my driving history, and beyond a doubt Whitney and the Abra crew provided the finest and most satisfactory service I have ever had. From the first conversation where we discussed the logistics of towing my vehicle 60 miles to their shop, to the final transaction where I was offered to be picked up at the airport and dropped off at my car - at MIDNIGHT! - there was seemingly no limit to the care, patience, and flexibility Abra provided. In a wholly uncanny way, Im glad that huge boulder fell in front of my car, bending my frame and nearly totaling my vehicle - because it was the catalyst that allowed experience a whole new level of automotive care. The only problem is that the bar has been set so high, it will be hard to keep that expectation when I get serviced elsewhere. At any rate I am profoundly grateful for everything Abra did, and words cannot express how highly I think of them and how enthusiastically I would recommend them to anyone.

I got a repair here a few months ago, will be back and would recommend it to anyone.

Our car got involved in a hit and run accident and we took it to Abra for repairs. Only took a little over a week and was contacted and told our car was ready. We picked it up and the blind spot alert light constantly stayed on the driver side which caused the odometer to blink. They also put on the passenger window and lock control backwards. We took it back and was told it would be a few days. They had to send it to to Dodge for a new part for the blind spot alerts and it’s been two weeks since. They shouldn’t have said the car was ready for pick up when it clearly was not

Good solid business! Manager and staff work hard at keeping customers updated and when I had some body work done in the dead of winter I received my supper dirty truck back sparkling clean, inside and out!

The receptionist wasnt overly friendly, but the guys that helped were great!

Excellent work.

Not recommended bad experience with management Whitney

Worst experience on phone. Get hung up on !!!! Not again, no thankkk you Ill go some where else for service

Best Auto Body Shop Ever in the Valley

Good people

Excellent pricing

Courteous