Nice and pleasant personnel but the gym needs a good refresh. Not too many equipments to choose from. Has a pool that one can use, good basketball court. But the shower rooms need to improve on cleanness. More regular bleaching/sanitizing could help removing the stinky smell from urination.

I was a member until this week. They have had their issues in the past with questionable business practices and a poorly run club but I was hopeful with a new owner/management. Tried to renew my tennis contract for this winter. Was issued a contract, by Zach, that specifically stated I had until September 3 to commit. The contract detailed the day and time I had requested. We went back and forth during that week as some of the terms they were proposing were not the same as they used to be. Fair enough, things change but I certainly felt I had the right to question some of their new policies and terms. I was trying to organize a consensus of the 4 other guys that would be on the contract. Takes a little time to do that. Reached out to Zach on September 2 to tell him I would be in the next day (the date specified in the contract to commit) with the signed contract and payment. I was informed that the day and time slot was no longer available. Excuse me? Do you not honor the contracts you issue and the terms stated in the contract? Could you not even call me to let me know I was in danger of losing my slot? Apparently not. Turns out they kept the slot for their own use. Wow, talk about the same old, same old questionable business practices. Great way to run business. I went to Zachs boss to see if he could help. Nothing. They wont even acknowledge the fact that they ignored the terms of their own contract. Cancelled my membership, as well as Ill go to another club to play. I know of at least 6 other guys that are going elsewhere as well. Convenient location but Id rather travel an extra 15 minutes to deal with a business that respects their members.

Stay away from this gym. Very unethical business practices. Went in with a buddy to make memberships for 1 semester and we were told we could. We paid in FULL for the months remaining in our school semester. Over break, I noticed I had been charged for several months while I wasn’t in the same state. I asked my buddy if he had been charged and if he put in a cancel request for his membership, he said no to both. I called the gym and asked for a refund on the charges since I was told my membership would end at the end of the semester and I wasn’t even there to use the facility. They declined my request, told me they don’t do memberships that way, and said that my buddy put in a cancel request the day after we made the memberships (He told me he didn’t do anything with his membership).

I went to try out the BSC in Wellesley hoping to commit to a membership if I liked the facility. Zach (probably works in sales) was a total jerk and said commit to the membership or you cannot see the facility. He WOULD NOT let me see the facility unless I paid even though I signed up online for a free pass to check it out. BSC has really gone down hill... I can see why they’re in a class action law suit.

Eric the general manager helped me go through my recent and future charges. Offered to send me summary of what I was billed for the year for insurance purposes. Staff seems knowledgeable and friendly. Older building but machines are in great shape and they have a good selection.

Local BSC was shut down. Called and had every question answered. Club is clean and had a lot more equipment open than I expected. Hope I can get on the basketball courts soon- they have been busy every time I have gone. Otherwise- no complaints.

Ive had my membership for probably close to a year at this point, but I wish I had taken advantage of it more before all the changes due to COVID. Either way, I have had nothing but great experiences and all the staff are extremely nice and very helpful. Ive been seeing one of their elite trainers, Joe Clark, for around two months, and I cant explain in words how much Ive learned from him and how much better I feel. My biggest concern coming back once they reopened was the cleanliness, but they do an exceptional job cleaning, enforcing the rules, and keeping everyone safe. No doubt Ill keep coming back to use the facilities myself or to see Joe.

Was scared to come back to the gym during the pandemic. Went into the club to put my membership on hold. The manager let me take a tour around the club to see the safety precautions they have in place. The building is so big that you can be at a safe distance from others when working out.

Nice facilities. Nice tennis courts and courteous staff.

Joe Clark, Elite Trainer at BSC Was is AWESOME! I feel 20 years younger, with more muscle tone and energy. Working with Joe is the single best action I’ve taken to improve my wellbeing!

Weve had a great experience at BSC Wellesley. Facility is clean, staff and members are respectful of COVID guidelines, and both tennis and training facilities are well-kept. Easy to contact and get every question answered every time. Highly recommend Joe Clark for personal training, fitness, etc.

Covid procedures are top of the line. The management team is friendly unlike the management team of a few years ago. They have been responsive to my questions as I was uncertain about coming back to the gym. Management team is responsive and usually at the front desk.

I started at Boston Sports Club on Wells Avenue in Newton, about a mile from my house. Very convenient, a 2 minute drive, if the two stop lights were green. I was sad when the Club closed during the Covid lockdown.However, I found the BSC in Wellesley and that is where I go now. It is not a bad drive, only 10-15 minutes, 7 lights, and usually very little traffic. Plenty of parking!When I joined the 1st club about 8-10 years ago, I had been running for about 50 years, including several marathons and half-marathons, and as I slowed down, way down, I felt the need for more total body training, and not just stretching and running, plus the commitment of joining a club, and finding a trainer. I worked with the first trainer for a year or so, and then he moved. Luckily I found another trainer, a wonderful trainer and person, and we have been working together for 7-8 years. My core and extremity strength improved and have been maintained.I started doing a plank at the beginning of each workout, and my longest was 17 minutes. I have now settled down to a more reasonable time of 10 minutes to start each session.Both my trainer and I moved to the Wellesley Club, and so luckily we have continued our sessions in the new location. It is much bigger than the prior one, and has many options, although I am there only for workouts and not tennis, swimming, or basketball.The club has been very good about Covid safeguards and Purell dispensers are everywhere, and signs abound about social distancing.My advice to someone who is considering joining a Health Club would be to find a trainer with whom he or she is sympatico, and to establish a regular schedule, and stick to it.

Unethical, incompetent and now bankrupt. BSC continues to charge my credit card after I have repeatedly canceled my membership with confirmation from the gym. I thought it was resolved 6 months ago after successfully disputing credit card charges and new charges just showed up. Front desk staff basically admits that BSC HQ is overriding cancelations and continuing to bill members who have canceled. Nice guy I talked to today in Wellesley said hes leaving his job this week because they treat their employees terribly too. This place is owned by a bunch of pirates who couldnt care less about doing business with any integrity or honesty.

Great selection of machines. Cleaning staff has really upped their game after Covid-19. Looking forward to having the pool open soon.

17 minutes agoDo not do businesses with this gym. It is a fraudulent business. They will screw you in every possible manner. I called them to check out rates n sign up, then the guy on the phone talk me in to give him my credit card so he would have everything ready for me when I come in and sign up my contract. It happened that I ended up not going because personal reasons. Then, they actually charged me a month, then I realized that they did and I had to change my credit card. And now they sent my name to collection claiming I owe $260 dollars. I NEVER SIGNED ANYTHING and they did that. Well, I will obviously take them to court. But NEVER, do businesses with them. Its a huge scam. Stay away from any BSC.

I cannot say enough amazing things about the BSC Wellesley and its staff. I switched over to this gym post Covid and it has far surpassed my expectations. While I was slightly nervous to return to the gym, I have found BSC Wellesley to be extremely welcoming and safe. The entire gym is super clean, all equipment is clearly marked and spread out & there is a private area for training only. Where do I begin with my trainer Joe Clark? I have been a client of Joe’s for 6 1/2 years now and I couldn’t be happier. He is incredibly knowledgable, makes me feel comfortable no matter what we are doing & pushes me to my limits every session. At 35 years old, I am in the best shape of my life thanks to Joe. Would highly recommend him & the BSC Wellesley to anyone thinking of joining a gym!

The desk staff are routinely fantastic, the place is always clean and well stocked with towels, the trainers are mostly friendly and engaging, and the range of equipment is as good as most commercial gyms. The best part for me, as a parent, is the childcare center. The nursery staff are incredible, and the hours are easily enough to accommodate my schedule. Im really lucky to live close enough to use this location.

Need to improve babysitting systems including babysitter training and to change shampoos, conditioners, body lotions (Ive never seen such bad quality products. Where did get these in the world?).More importantly, a man working in the child care room yesterday (Thursday evening) has wrong information about the fees so that he ended up with charging me. When I came to fix it, his attitude was so rude; cutting my words, turning off the lights, and just leaving me standing alone in the room. People, make a mistake but then need to apologize first rather than avoiding the situation.A woman working on Wednesday in the babysitting room was great, though. I hope the BSC managers could train all employees well.

I would never use them again due to their fraudulent business practices. We had frozen our account when our son went off to college with the understanding that we could resume the membership when he was back over the summer. He ended up not coming home last summer and thus never contacted BSC to resume the membership. Without notifying us, BSC automatically resumed charging our credit card and now they wont refund the money. I have cancelled our membership and will never go there again.

Great facilities. In the old gym from Babson next to the Ice rink. Plenty of weights, bikes treadmills....a pool and a big hot tub out by the pool...you dont find this often. We have Fitness Fridays there for clients generally 3-4 times a year. Have been training with Albert Samano for say 10+ years. Definitely have made progress and have more muscle than at 40 or even perhaps 30.....passed 50 in 2019. Keep it up. Mike has done a great job with my girls who are at Needham High and showed and pushed Meg and her friends a bit more on purpose and by design.

Simply a scam. 3 emails I’ve sent to cancel my membership (to 2 different people described as managers) have not been responded to. However, these same folks email me for updated credit card info.I was warned and joined anyway. Don’t do it.

Terrible People!!!! I have emailed and called to cancel my membership. They are still charging me.

This was once a decent club. It isnt anymore. Management is inconsistent . And, at least for people who spin, the quality of the equipment is terrible . As a result, most (not all) of the good spin coaches have left for better clubs. Today was a typical morning, with at least a half dozen of the bikes in such poor repair that they couldnt be used. Ive put my membership on hold until further notice -- there are much better choices available.

DO NOT PAY THESE PEOPLE ANY MONEY. THEY ARE NOT HONEST. I belonged to this club for more than 10 years. On multiple occasions, I hired trainers for my children. One of these times, my son did not complete the program, and I was comfortable forfeiting the money Id paid for the unused sessions. The second time, the trainer was largely unavailable and made little effort to get the final sessions scheduled with my son. I let that go - it was 2 sessions and I did not want to make a big deal of it. The third time, we sat down with the trainer and were very clear that we wanted to do one month and then review whether or not we continued. They had us sign an agreement which they said just formalized what wed discussed. It was my mistake not to read it. My son and I both left the meeting thinking wed only signed up for 4 sessions - and we only paid for 4 sessions. After those 4 sessions, my son stopped going, and I was fine with that because I was certain that was all we had paid for. However, I proceeded to get another charge for 4 sessions, then another. They said that I had agreed to 12 sessions in 3 months. I had not. I argued and explained and they insisted that this was not the case - they even told me my son had come in 8 times - which he had not. The trainer texted my son and told him to tell me to stop and that he had put him down for more sessions because he knew he wanted to come in. These people kept my money and even showed American Express the false record of my sons sessions (which the trainer had lied about). These are not good people. DO NOT PAY THEM ANY MONEY.

Bad service. I got the free membership trial, only to be charged for the yearly fee up front (which is a full months membership fee). When we tried to cancel we were told we need to give 6 weeks notice, and were billed for the additional 6 weeks AND a $10 cancellation fee. Save your money and go to planet fitness or a local gym that wont have such a bureaucratic fee structure.

My favorite of the locations around me. Cleanliness is key and this locations has it down. Also the staff is friendly. if you are in the market for a trainer, I strongly recommend Wes.

I dont agree with many of these reviewers. yes, there are less expensive options but the club is quite well-equipped and has lots of new gadgetry. Everything is well-maintained and clean. I dont ever wait to use anything. The staff is quite friendly and available and helpful. Ive scheduled weekly use of one baskeball court 3 winters in a row and its worked out very well, though $110 for a small court for an off-peak hour seems excessive.

Do not join this gym This place is a nightmare to deal with. I had some money to spend from my companys fitness program so I joined them and asked them to cancel after my prepaid membership expired. I also was very specific about them not to keep credit card on file but after they reassured me guess what? They kept it and kept changing. After I called, they agreed to reimburse me. 6 months later, I am getting calls from collection agency. They appear to have high turn over with membership and people are there to just sign people up and say anything. I am sending all my friends to other gyms in the area with better service.Update: Bumping up to 2 stars as they did refund all those unused months and calls from collection agency stopped.

The staff is great,equipment plentiful,classes are engaging. I like coming here.

This could be such a great gym if it had even halfway decent managers.The space is good; the locker rooms have been redone (again;) the machines etc. are okay. But the ever-rotating, 20-something managers are totally unhelpful, indifferent to members, dont manage the clowns who run the desk nor the sloth-like housekeepers. Staff morale is lower than whale poop. They arent motivated so they dont care. And this is a Premium BSC club.

Bob Glowacy is fantastic in every way--skilled, intelligent, well-organized and an all-around fine human being!My only complaint is about the rigid 4-meetings-per-month requirement, which becomes very complicated to achieve at many points throughout the year. It would be far easier if there were just a flat rate, perhaps one graduated for those who are regulars. And there are way too many reminders of sessions. I wish that people could manage their calendars without needing to depend on someone else... but, then, Im old. :-)

Coming to this gym only for spin class! My favorite instructor is Yana, she is amazing! Always great selection of music and very cheerful!

Boston Sports Clubs (owned by Town Sports International Holdings) is in many ways a professional scam business. When you sign up for membership, they enforce a 45-day contract which means in effect that after you cancel your membership, you pay a full extra months membership. The utter senselessness of this is built around extracting every last drop of profit from customers that the corporation cares nothing about.BSC requires payment by credit card and if you try to remove your credit card information from the online portal ... you cant. You cant choose to remove your credit card for any reason, and they expressly disallow any other form of payment. What kind of business requires your bank information and refuses to give it up at your request? What kind of businesses refuses to take any other form of payment, and claims that it literally cannot take other payment? BSC is practicing bold-faced corporate thievery.When confronted with these issues, the local management blames everything on corporate management, and says that they have no power or responsibility. The corporate management blames everything on the customer. When you have a customer issue, like the time that the pool was closed, and they put up no signage and provided no notification, then you are the one at fault, as explicitly told to you by the staff. When you report the customer issue on their website, you receive no response.The head manager of this place seemed like a nice and level-headed guy, but he works for a corporation that is intent on scamming you out of your money. I also spoke with an entirely different person, Ashley, who also claimed to be the head manager. I wasnt surprised. BSC is hell for customer complaints and interactions.By the way, in case you like e-mails, youll love the sales staff for BSC Wellesley. Even after you join, youll get constant daily text and e-mail notifications for membership offers. Once you unsubscribe from the offers, then youll be resubscribed at no charge.

Fabulous personal trainers, AWESOME UXF CLASSES and brand new Spin Cycling Bikes . Start your Thursday’s and Friday’s at 6am in the Cycling Studio. You’ll be glad you did!

Decent place. Wish they had more options for college students on breaks

I enjoy the indoor pool and sometimes use the weights and exercise machines. Theres basketball and tennis courts, though I dont use them.

A great fittness club. Friendly staff and very helpful

Very clean! day shift does a fabulous job

This place has totally gone down hill since I joined may years ago. The management is chaotic, and full of promises they can’t keep. For instance about 6 mos ago promise new spin bikes.... still not here. Speaking of.... more then half of the bikes don’t work, and the ones that do are not a smooth ride. Also the bikes are filthy. I had to join a cycle studio just to supplement spin into my work outs. The bikes are about 7-8 years old and the ventilation in that room is terrible by the way. The gym itself is filthy. The TVs on the machines, many of those don’t work and are not user friendly when trying to change a channel. The club can’t seem to keep instructors. Many of the wonderful class instructors... and spin instructors have left and gone else ware. ( there are still a few left that are good). It’s almost like they hire people just to fill a position.... ( trying to replace the ones that left)The bathrooms are absolutely gross!!!!They smell and are filthy. The showers are dirtyThe woman’s dressing room is disgustingThey keep talking about all of these fabulous up grades....????????I only stay there because it is convienent to my house, I would leave that place if there was another option close by. BSC please clean up your act... please clean up your club... hire some new motivating instructors including spin.... get those new bikes... get new TVs... get with the program!!!!!!You have lost a lot of people.... everyone is complains about the place.....I would honestly rate this place with negative stars if they had this option !!!!One more thing. The personal trainers and the extra classes you have to pay out of pocket for are great. So if you are into that then the club is a good place for you!!

OMG it was the. best time ive had in a long time. I beat my friend in darts!!! But she beat me in pool. Its ok though well rematch. Either of us drink or smoke. susan denton

For parents considering registering your kids for a schools out day to cover when after school programs are out but you still have to work, be aware. BSC of Wellesley have a so called all sales are final policy, which means that once you click submit, your money is theirs no matter what.BSC reserves the right to cancel the schools out day if there are not enough kids registering. When are they taking this decision? When are they notifying parents? Its not clear when I inquired. So if you were counting on this to cover while at work, you may end up being stock with no options at the last minute.But I keep the best part for last. No matter what, even if they bail on you at the last minute, you miss work, waste a vacation day or any other types of inconvenience caused by their policy, they keep your money. Even if they cancel the day altogether. So you pay for a service, they can decide to not provide that service, and keep your money. You know, for good measure.So were 160$ short because they could not confirm whether there would be a day at all, so we had to rely on somebody else. And they wont reimburse us. But fear not. To avoid giving the impression that they ignore Massachusetts laws, they say you have a 1 year credit to your account. There you go... I asked about the next parents night out thing. Well, we dont know if we will have another one soon. There may not be enough kids.Thanks, BSC of Wellesley staff, for your candid honesty and apparent lack of self-awareness...Update (10/22/2018):Called BSC again. Could never reach the family program responsible. Always away from her desk, apparently. Left phone number: no call back.Filed a BBB complaint. Not binding, but at least this will be documented. What would it be to them to refund 160$ out of a misleading policy? Says a lot..

Go in there and ask.for Andy hes is the best In the business he Def the only personal trainer friendly funny a lil shy at first but if u r as committed as he is he work u right into shape I am so happy with his work ethic he got me to look the best I ever looked and hes my 3Rd personal trainer in as many years hes Def my last do

Great full service facility. Everything you want is here. Great pool.

Awesome Staff!

Excellent gym environment. Can get really busy at certain times, and really empty at other times. Very expensive.

If I could give it zero I would, showed up for a swim lesson and they didnt have it scheduled (I made it myself and confirmed it). Then they told me no problem the instructor was free anyway. I waited and the instructor told me she wasnt giving the lesson because needed a break. Are you kidding me? Customer Service Manager was useless. AWFUL!

AVOID AT ALL COSTS. Worst gym experience I have ever had hands downs. A ton of hidden charges that they dont take off your card when you talk to them. Worst customer service I have ever encountered. Stayed on the phone for 1 hour and 24 mins to be bounced around to 7 different people. Management is also very rude.

One of the nicer facilities in the bunch. pool, basketball courts.

^ Negative 5 StarsTheir customer service is AWFUL.November 2014 I called them up in November because I was moving out of town to cancel my membership. The lady who picked up told me to send a letter in stating that, so I sent a letter to the gym. Assuming my membership was canceled, I gave it no further thought.March of 2015 I noticed that they kept charging me. So i called back asking for the manager, the person who picked up lashed out on me saying that they cannot let me speak with a manager and that I had to send a letter in. When I told her that I had already done that she said it would be resolved promptly.July 2015 I call back and literally have to fight on the phone for 30 minutes with the person to get through to a manager. After holding for an additional 15 minutes I get a manager who tells me Oh you were supposed to send this to our HQ in Philadelphia. I will cancel your membership and you can call this number to get your refundJuly 2015 I call the number Allison Straley gave me and the lady Corina Corrum at HQ tells me that she cannot give me refund -Allison than emails me back saying too bad I dont see any letter here so sucks to suckSo I lost over $400 for nothingTHANKS BSC -NEVER EVER JOIN THIS GYM - EVEN IF YOUR LIFE DEPENDED ON IT

A bit rundown but serviceable.

By far my favorite gym.

Great staff and facilities

Great place friendly people!

Nothing special, but priced like it is. For example, outdoor pool costs over $600 per person for a three month summer pass.

Nice, clean and organized

Lap swimming all hours.

Very good place to workout