Minimal staffing but overall great quality work, and decent pricing.
Amazing attention to detail, very gentle while grinding down the acrylic, no nicks. Friendly, good pricing for quality service. I told my nail tech I was afraid I would get spoiled getting my nails done here while Im in town for school. My home town doesnt have any place quite like this. 10 out of 10 would recommend.
Beautiful work and beautiful inside. Only thing is should small talk with customers more. But the employees seem real nice . Totally recommend them to anyone ik. 🙂
They are nice and the lady that did my toes was so great and gentle. I LOVE ITTTT. If I could give a 10 star I would
I absolutely love this place! I have had 4 different people do my nails and each time they were AMAZING! They are super nice and my nails are never sore. Would definitely recommend!!
Excellent work! Jimmy did an amazing job! Don’t forget to bring cash for tipping.
Absolutely amazing service great
They take their time they are perfectionist I love my nails.
Just got my eyebrows done and I liked it. The place was spacious and clean and the lady that dealt with me was nice as well. Will update review of I were to get mani/pedi done here.
I made a 5 oclock apptoinmment. Its now 7 oclock. And still waiting. 3 people came in after me and were taken care of. Twice I had let them know im still waiting.
Did a wonderful job on my full set.
My husband and I were walk-ins for pedicures and they took us right away. I was very pleased to find that they line their spa tubs with a new plastic liner for each client. Their tools are also sanitized and sealed in packaging. They were very kind and offered us drinks as well. I would recommend this place and will return in the future.
This people are very prejudice against POC. The guy I went to was very unprofessional and caught an attitude when I mention how thick the acrylic was on my nail. This place is unsanitary and only cares about taking people money and not the quality of their work !! I would go to Luxx nails instead if customer service matters to you.
My wife loves getting her nails and pedicures here she always says there amazing services
I went with the dip manicure with clear polish. What a great experience. They are very attentive to you and put 100% effort into their service. So kind and friendly as well and offered advice for which service I should go with. I have damaged nails and such dry skin. My nails came out beautiful and healthy looking! I even got a back massage with my manicure :) I will definitely be returning!
Greatest salon Ive been to in years!!! They are very friendly and wonderful people!!
Great place, staff friendly.
Very nice place. Clean and friendly. Decent prices and they dont try to push you into more services.
After going to another nail salon and having a bad experience, it was a relief to go to TOP Nails. The gentleman was very polite and did an amazing job on my nails. He was gentle and very attentive. Couldn’t have asked for a better experience.
I recently moved to the area and was in search of a nail salon. I went here based upon the reviews. Helen did an exceptional job with my nails. I got the dip powder in an ombre.i isnt hard my nails done in 2 months due to the move so I added tips. I requested a coffin cut. With each addition I requested with my nails I was made aware of the price change which I appreciated. The only complaint was 8 believe they did not have one of the colors and they substituted it without telling me first. (Not a major deal as colors were pretty close. Helen was very focused and did not stop doing my nails for any reason as ive noticed at other places. She payed close attention to detail. I was in and out in 1.5 hours (with an appointment). I definitely plan to make this my nail spot!
I was looking for a place to get my nails done and decided to try Top Nails. Absolutely loved them. Took my daughter, who is pretty picky when I went back yesterday and she was very happy as well. I found my new nail salon!
Got a set a month ago. Tried to take them off because my natural nail was split in half my nails are so raw I had to go to another salon and was in tears because it hurt so bad. My nails are dented,my index had to be filed down so that it would heal properly, it took 2hrs and 20 mins for myself and the other nail salon to get them off with a soak and drill. And some of its still on! My nails are so damaged. Chance after chance its always something. If no stars was a option Id give it.
Always love getting my nails done here. Relaxing and clean atmosphere. I love getting the pedicure with the hot wax. Tons of nail polish colors to choose from! Employees are friendly and attentive to your needs. Highly recommend!
Took my wife here for the first time ever she let someone do her nails. It was part of my give to her for being a great wife & mother.
Nail work is great, but they need better housekeeping
The facility is very nice. I got Ava manicure and pedicure and I didnt feel there was a lot of attention to detail.
Great service. Great result. Very professional. I went for a full set manicure and pedicure, both acrylic. I left feeling very pleased with the overall experience of my visit. 💅😁😘
I got my nails done two days ago and the gel polish on both thumb nails peeled almost completely off. Today I was PETTING my dog and my middle finger acrylic nail already popped off. They charged me $55 for coffin shaped nails in all black color which is outrageous considering I didn’t get anything extravagant. The staff was very nice and I was happy with how the looked but if I’m going to pay that much for my nails I want them to at least be worth while l.
Ive been here few times and they are always great. Great customer service, and they really take care of you and pamper you. Ive tried other nail salons in the area and by far, THIS IS THE BEST ONE. Worth the price
The Owners & Operators were Super, they did excellent job on my nails (gel) at a reasonable priceThe Shoppe does all kind of other services like full body massages & bikini waxes etc. A full Service Shoppe fully Licensed & the mood is Happy & Friendly. I will definitely be going back even though its a little out of my way!!
Evelyn did my nails and fixed mistakes from a previous place out of state. She did amazing work and is definitely who Ill be seeing from now on. Everyone else here does well, I just loved how my nails turned out. Its like she read my mind and made it happen.
I got my nails done today 8/2/20and the nail polish was very clumpy and the design I wanted was not correct and it wasn’t even the right color and then around 6:30 a nail feel off the same day.. and the worker that did my nail was very rude..
Jimmy did an excellent job on my feet!!! They are super clean and affordable!! The staff is super sweet. Absolutely love this place! The music was super calming too! Everything was perfect!💛 I cant wait to go back. 😊
Nice staff, great service! It was very easy to reach a technician for an appointment through Facebook messenger but walk-ins are also welcome. Ann did my nails (regular manicure) and she was very meticulous and clean. Definitely recommend TOP Nails!!
Called and asked if 3 of us could schedule and get a pedicure at the same time with 3 different techs. Assured would happen, didn’t. Waited 1 hour for 2nd person to get started. Third person gave up. Won’t come back.
I asked for WHITE nails and somehow I ended up with GREY nails? My nails look awful. Definitely not what I wanted and they charged me more than any other place I’ve been to in the area.
The first time I went there I got a manicure that had my cuticles bleeding and burning. I also got a pedicure and they did not exfoliate the bottom of my feet well. Instead they applied lotion over my moist feet and by the time I arrived home the bottom of my foot begin to ache and dry and I had several cracks in my feet that were never there. I had to receive medical treatment. Will never go there again!!
By far the best experience I’ve had with Acrylic nails at Top Nails has been with Nixia. She took her time to ensure my nails were what I wanted. Every time I would get acrylics (anywhere), the nail techs would leave some acrylic residue under the nail and it made it look messy. She did an exceptional job!I’m giving 4 stars because there were many times I would set up appointments and I’d still be stuck waiting 20 minutes after my appointment time.. I understand it can get busy, so I just stick to walk ins.
First time going to a nail salon in this area, and I think I made a great choice in choosing TOP Nails. They were very friendly and respectful, even after arriving there almost at closing time. They all stayed after, but I did not feel like I was being rushed. My pedicure was a great experience and my eyebrows look good... I was the last customer yet I felt like there was no ill will towards me. I will be returning again. Thank you TOP nails for being professional with your work and caring for your customers.
After a week of my nails been on the gel polish all started to peel and my toenail polish is cracking off. $70 for a week is horrible. smdh. it is clean and nice inside though
Great quality here! They carry themselves well despite what it may look like from the outside. I left pleased with my set! If they replaced their tools more often it would be a perfect score from me
I havent been 100% happy with a nail salon... ever... Until now! The ladies at Top Nails went above and beyond with customer service and my expectation of the finished product. These are the most natural looking nails Ive ever had done! Their salon is beautiful, clean and spacious. I received a personal tour which allowed me see the entire salon. They have a party room (decorations, drinks and party supplies included) they offer for FREE with your service for groups! Their number one concern is upscale customer service and it shows. Love love love them! I know a lot of my lady friends in the watertown area frequent a salon so here is my public service announcement... GO HERE you wont wanna go anywhere else!
Love this place! Had been going for years always satisfied!
The lady who did my nails, started off by doing the wrong thing! I wanted a pinky nude ombré and got sparkle pink instead. On top of that, it hasn’t even been a week and my nails are peeling. I do not recommend this place to anyone. I’m very irritated with the results and the fact she didn’t listen.
Helen was amazing! I will be returning to see her. Thank you!
What an amazing place! I called and they let me come in at 7:45. They stayed open late, were super friendly. TheDesigns that they have done are incredible! Super clean and amazing place!
In 4 days I had to visit this nail salon 3 times!I got my gel set done Saturday afternoon, by Saturday night my nail starting peeling. By the time I was able to get back on Tuesday to have it fixed, there were now 4 nails peeling. I have NEVER experienced this before. At the shop the lady barely kept my nails under the UV light long enough and guess what, I woke up Wednesday morning to bubbles in my Gel polish again ! All four. I walked in Wednesday evening and I said hello and no one acknowledged me. RUDE . At this point I just sat down because they knew why I was there again. I spent a total of $80 not including my tip, between myself and family and it was my first time here ! I didn’t even get an apology. I guess they thought that it wouldn’t be an issue for me to take additional time out my day(s) for something they did wrong. I usually give people second chances depending, but this was handled completely wrong for me to ignore.
Just want to take a minute and say thank you to the team at Top Nails. I went in last Thursday and had my nails filled and shellacked and on Saturday a nail broke because the acrylic was filed down to thin. Today I went in there to have the one nail fixed and everyone was kind and helpful. They fixed my nail helped me find the nail color that I already had and sent me on my way .. No questions asked, no nasty attitude, and not one time did they try and blame me (the customer). Other salons in the area should take a page out of there book where customer service is concerned !! Top Nails you have yourself a life long customer simply because you choose to do the right thing. Thank you !!!
I went there being very nervous I’d walk out it’s bad nails but I was pleasantly surprised with how they turned out. The workers are very polite and clean. For my first time getting my nails done professionally, I was very happy. I highly recommend this nailsalon for anyone.
Great place. Excellent staff and very clean!
Recommended 100%
My friend and I went to TOP nails in hopes of a cheaper pricing compared to my usual nail place, the experience was horrible. They did my friends nails the wrong way, it’s been a week and the powdered gel is already peeling. (it’s like the woman hadn’t even done nails before) My French fade is barely a fade AND they charged us an extra $7 for just shaping them up more. 10/10 WOULDNT RECOMMEND. will never go back
This is a great place to get affordable manis and pedis, there are 4 dedicated techs available. The reason for 4 and not 5 is there can be a long wait time and the pedi if not gel do not last long, should have two top coats instead of one.
Very nice people and great job on my nails! Will definitely go back
Laura does lashes and is extremely conscientious, patient, and thorough. Her work is of excellent quality - second to none!
Best nail shop Ive been to! Me and my friend went in for pedicures and full set. The pedicure was amazing! Definitely recommend the paraffin wax one (I think its called that lol) its definitely worth it. They have amazing customer service from offering drinks to the massage chairs. They have am amazing selection of colors and truly take the time to make sure you are happy before you walk out the door! I got long coffin/ballerina nails and they were done perfect and not too thick! Definitely my new nail shop!
Tony usually does my UV Gel nails but today Kathy did and they are so pretty! Perfectionist definitely 😍
Just want to take a minute and say thank you to the team at Top Nails. I went in last Thursday and had my nails filled and shellacked and on Saturday a nail broke because the acrylic was filed down to thin. Today I went in there to have the one nail fixed and everyone was kind and helpful. They fixed my nail helped me find the nail color that I already had and sent me on my way .. No questions asked, no nasty attitude, and not one time did they try and blame me (the customer).Other salons in the area should take a page out of there book where customer service is concerned !! Top Nails you have yourself a life long customer simply because you choose to do the right thing.Thank you !!!
I got a fill with regular nail polish. I was told 18. Got charged 24. I had one messed up nail that needed to be replaced, which I’m ok with. But what I’m not ok with is that they charged me $3 to have my nail shortened. Plus the nail technician was rude and cut me multiple times. I used to like going there cause of there selection of nail colors.NOT ANYMORE. They didn’t even tell me that it was a charge for my nails to be cut short
I went on Saturday. The nail tech was very rude and sloppy with the base coat. It is now Monday and half my nails have chips. It was a waste of money. Would not recommend.
Love my nails made by nitzia 💖 my favorite place now on 😍
Very friendly staff, they offer beverages and a large variety of nail polishes! Unlike, Nails Lovida. This place is super relaxing, love the music while getting my toes done, great massage chairs too! Spacious, clean, and professional. I only get a regular manicure, no gel or acrylics. They have always done a phenomenal job and they last me as well! They take their time and dont rush, they fix their mistakes and give a great service! Overall, I am pleased with this salon. Happy I discovered this place and will not go to any other place in Watertown. I am from South Florida, so I am VERY picky with nail salons. I give top nails 2 thumbs up!
Friendly staff ... Beautiful nails!
Love the people they do an awesome job
This is my first time coming here I ask the guy in the front a question and he was rude he didn’t even answer me back . I gave a tip for my eyebrows he took the money with no gratitude a thank you would had been appreciated. The eyebrow lady don’t listen to direction well. I will not come back here.
Absolute worst customer service. Walked in asked how long for a pedicure. I was told 30 minutes I sat down waited 50 minutes only to watch a woman walk in and tell the man at the counter she was in a hurry and needed a pedicure he sent her back before anyone who was waiting . When I asked why he did this he said she had an appointment I was sitting right next to the desk and heard her ask how long and claim she would leave if he couldn’t do it now so he hurried her back when I asked he told me he can take me right away. Forget it you already had me waste 50 minutes to sit me in the back another 20 while I wait for an available manicurist NO THANKS
Got acrilic nails and it hasn’t been a week and they broke off, they charged me 47 for something that I didn’t even ask for, and now they broke off !!! I am furious!!!! I’m new to Watertown and ever nail salon I’ve tried is TRASH !!!
They have done well and hasnt screwed up like other sulons
This place is fabulous wonderful magnificent all of the above I came in today and got my feet toes and nails done I am make this spa permanent great with customers and awesome workers I will definitely be back.
I went to top nails and they werent very talkative. I was hoping they could find me the closest color to a picture I brought in but they just pointed to the back wall and told me to find it on my own. When it came to doing my acrylics, I wanted very long stilettos and they were confused what that was so I said pointy and showed them the picture. While he was doing it he went to cut it pretty short and I said longer and he just cut it and eventually made it shorter and shorter as he went. When they were done they didnt look anything like what I wanted. And I went to pay him after and he was no where to be found so I stood there for a good minute or two. I showed my husband later that day and he also pointed out that a couple of them were crooked. $40 down the drain and I took them off that day and went somewhere else.
I dont go here, but my wife and daughter both said it was the best place in Watertown.
Absolutely the best gel manicure I have ever gotten!
Relaxing atmosphere and they do an awesome job
Made an appointment for my two friends and I. They immediately separated me from the group (we made the appointments together for a reason) the only thing the lady said to me was how are you... I even tried making small talk and she didnt say a word to me, but was speaking to everyone else around me. I also asked her to make my nails round and they are very square.One of the other girls didnt even get her nails done, because they waited until we were 5 minutes away from being done to ask her if she was getting hers done too....First and last time here.Very disappointed
Super high quality in all services! Wide range of services available.
Very friendly staff. You definitely get what you pay for.
My nails lifted the second day. Some came totally off and I didnt even feel it and if the nails were actually put on correctly that would have hurt really bad.
I left the salon in pain, but thinking it was just from them being thorough, I still raved about the salon, telling everyone I knew. Fast forward barely 3 weeks later, and one of my toenails have FALLEN off, and Im battling the most severe cases of athletes foot since then. The toe that was in searing pain when I left is scaling and looks like a lizards skin. Im not sure if I caught them on a bad day or what, but Im pissed. If this issue isnt resolved, Im reporting the to the Better Business Bureau, and the New York State Board for nail salon certifications.
Friendly service. Great work.
This place is amazing!! Lyna is awesome!! I got the best mani and pedi ever! I cant wait to come back. Their salon is beautiful and clean. They are so nice, and the party room was a blast! The pedicure was phenomenal! I cant say enough about how pleased I was!
Refill my nails with Nitsia and she did an amazing job its been almost 3 weeks and i still have my nails just called to get them done with her again!!!
HORRIBLE! I went in for a solar fill in and polish. I was there for an hour and a half. I asked for square shaped nails and I ended up with oval-ish almost pointed. She had to redo one of my nails FOUR TIMES and its still messed up! Not to mention that I have three other nails that look like crap. I dont know if their hell nail polish is too old or they are too stupid to paint nails but I do know my 6 yr old niece could do a better job! I would have gone back to have them fix it but I live out of state and had to leave the next day. Needless to say the incompetent woman that did my nails left visible space between my cuticles and fill in and messed up more ofy nails than a 6 yr old and she didnt even take $1 off the $37 total! Dont go here unless you REALLY want your nails to look fake and crappy!!!!!!!!!
Dont waste your money here, I got acrylic nails and first they didnt do anything to my cuticles, second I asked for pointed nails and my nails were so sharp I was hurting myself, third the nails were peeling off after the 4th day, last my nails didnt dry and I sat under the black light for half an hour and they still werent dry... so a complete waste of time and money
Im giving them a 3 because I love my lashes but the job done on my nails was not so great. I went back to get them redone after arguing with the tech saying they are supposed to look like that because of the color I chose and they still were horrible. I had to go to another nail salon and get them totally redone. I will NEVER go back here for my nails again.
My sister and I came in to Top Naild recommended by friends to have our acrylic nails removed. The Tech was super aggressive when it came to removing my sisters nails that she caused bleeding in multiple areas. My sister would tell her that she was hurting her and she would respond with oh. She literally ripped the acrylics off my sisters natural nails and the pictures we took show how her natural nails are missing pieces. My sister told her that she was bleeding and had cuts everywhere but She didnt care at all! She disappointed me because I asked her to cut my natural nails short and she had the audacity to throw the nail clipper at me and told me to cut them myself!! I have seriously never been to a salon with such disregard to customer service!! They have the absolute WORST customer service and dont care at all! Be warned do not expect amazing service from these people because you wont get it at Nail Times!
Nitzia The Best 🇵🇷 💅
Kathy is the best.
Fast good service.
Amazing service clean enjoyable atmosphere
Definitely will be coming here from now on for my mani/pedis!!
She was really rough but did a good job
Love the place and the employees