First I have to say that this is one of the most fun processes in buying a new vehicle in a long time also very straightforward and communication was great. My company and I came in looking at an F350 And walked out with an F250 and an F350. The negotiation was very easy and I think both the sales staff and ourselves are very happy with the deal we made. Michael, Patrick and Mark worked very hard to get us where we needed to purchase the vehicles. We will definitely buy more vehicles from them in the future as they have earned our trust and respect.

I purchased a car from Watertown Ford and the entire process was great. Everybody was very helpful before and after purchase. They got us in and out of there very quickly since we told them we were pressed for time. Easiest of many of my lifetime car purchases. I would definitely to there again even though I have a for dealer five minutes from my house. they were great. And thank you Mike!!

During the unusual shortage of F250s in 2020/2021 including extended production times for custom orders through Ford I was grateful to find a comparable truck to what I was looking for due to arrive at Watertown Ford even though it was over 3 hours away in another state. Every single person I encountered at Watertown Ford was pleasant, knowledgeable, helpful and efficient with every interaction. We navigated the laws and requirement differences from state to state with ease. And as all vehicle buying should be when you know exactly what you want we were in and out completing paperwork and driving away in in our brand new truck in record time. Expectional buying experience.

Was very at ease from the first time I stepped in the door. Pat could not have been more concerned about my interests. Didn’t have what I wanted at the time but kept me updated until something became available. When I picked my new truck, Bill walked me through all of the options and extras to make sure that I was comfortable.Love truck and have had many compliments on it. Would highly recommend Watertown Ford!!!!!!!

Fantastic experience. Emily was AWESOME. Clear and concise communication, no hard sell, amazing value for my trade in. Got a 2020 Ford Escape Hybrid that I absolutely love. Everything was fast and easy. Highly recommend these folks!

The purchase of My 21 F150 Was excellent all the sales people were knowledgeable and very helpful I would rate my experience a 10 out of 10.The truck is beautiful I love it

Great experience from the Watertown Ford crew. I was there with two children and it seemed like the entire sales staff was working together to make sure we were all comfortable while waiting for the registry to complete the registration for the new purchase. They went as quick as they could (which mattered for us with the kids in town).

I was able to find the specific commercial vehicle at the best price quickly! The entire transaction was simple and painless.I highly recommend Watertown Ford and their excellent sales team.

This is our third purchase from Watertown Ford and we’ll be back for our next as well. Our experiences have all been fantastic and it really feels like visiting family when you walk through the door. Every single person goes out of their way to say hello and chat to make sure everything is being handled to smallest detail. We’ve been lucky to have Mike O’Brien as our salesman each time and we have never left there disappointed or without a good and confident feeling. Highly recommend giving this dealership and staff your business.

Had a great experience financing a car from Watertown Ford. It was a 2018 Ford Fusion Hybrid and I love the car. Michael OBrien was the sales person I worked with and he paid great attention to detail through the whole process. I felt that their dealership was very thoughtful and attentive to details.

Had a wonderful experience with my daughter purchasing her first new/used car. Sean Gallagher was fantastic in finding her the perfect car for her. Really good with explaining the process with my daughter. Highly recommend.

The whole crew at Watertown Ford was very friendly. I was looking for a new Explorer for my wife. I checked out online what they had. When I went in, I told them which cars I was looking at. They brought me to them. I asked to take one out for a test drive. They let me take the car by myself.When I came back I said I was interested. During the whole process I did not feel pressured to buy the car at any time. Made a deal and picked up the car 2 days later.

Great Peace-Of-Mind & Comfortable Purchase!Customer Service Is First-Rate!Always Happy And Satisfied With All Employees!Great Team With Relaxed Atmosphere!I Highly Recommend Watertown Ford: You Will BecomeA Returning Customer Like Me!!

Watertown Fords inventory of new vehicles brought me to their site. Their outstanding sales staff is why I bought and why Ill go there for my next vehicle. Watertown Ford made my car buying experience seem effortless, with a seamless transition from online search, to chat, to telephone, to in-person. Great people make their dealership the best Ive seen.

Emily & Mike have helped us out over the last few years and they are awesome. Very professional and thorough. Previous 2 cars, and now 2 current cars have come from them and I would highly suggest all family and friends their way!

They have wonderful people working at the showroom. Very helpful.

This was by far the easiest buying experience. Emily, the manager and Eric, our salesperson were amazing!! Spoke with Emily this morning and when we got to the dealership, the truck was running and ready to go. After a quick test drive, we came back and worked out the deal. We left with our new truck within 2 hours and are extremely happy! Thank you both so much for everything......you both are an asset to Watertown Ford!!!

I bought my 2017 Ford F-150 Lariat from Watertown Ford this past April. I traded in my Jeep Wrangler Rubicon as part of the deal. I got more for my trade in than I expected! And I got the truck for exactly the price I was hoping for. There was nearly zero haggling or the usual “let me check with my manager” kind of games you find at usual dealerships. I have bought around 15 cars in my life from dealerships & this was the best experience I’ve ever had.Before going to Watertown Ford, we visited 2 other Ford dealerships in the area. We were replacing the tow vehicle for our Airstream RV and we weren’t sure if we wanted another Ford pickup or if we wanted an Expedition. So we went to a couple of dealerships to look at some used Expeditions they had online. While we were at the first Ford dealership, I asked to look at the new 2017 F-150 just out of curiosity. The salesman actually refused to let me look at a new F-150 because they said “we don’t make any money off of selling you a new vehicle”. I made an appointment at the 2d dealership 2 weeks in advance. When I showed up the morning of the appointment after driving 30 miles to get there, they didn’t have the vehicle I had asked to test drive! And they said they couldn’t get it that morning for me to test drive. The customer service at these other 2 dealerships was so bad that I actually wrote a letter about it to Ford. In the letter I said that i had never experience a dealership that actually worked hard to NOT sell me a car! It was unbelievable!The experience I had at Watertown Ford proved to me that it’s obviously not a “Ford thing”, it’s a “Watertown Ford thing” that made this such an easy & wonderful buying experience.I recently had my new truck serviced for the first time at Watertown Ford. They remembered that the first year of maintenance was included, as I was told at the time of the sale. The staff at the service counter where I checked in remembered me! From months ago when I bought the truck! They were courteous, professional, nice and fast. My truck was really taken care of fast & nicely. The only small critique I had was that they forgot to call me to tell me when my truck was done, but I was going to pick it up after work just before they closed anyway. So it didn’t matter.My wife & I are new to Massachusetts & didn’t know what to expect from a New England car dealership experience. Through this whole process of buying the new truck & having it serviced, these people treated us like family. I will be buying my next car or truck at Watertown Ford.

I recently purchased a new car from Watertown Ford after my old one broke down and was not worth repairing. I previously drove a 2004 Ford Escape and really love the Ford models so was interested in looking there first. I chose Watertown Ford because both my mother and my aunt had purchased new Escapes from them in the past couple years, and both were (are) extremely happy with their new cars. When my husband and I went, we initially wanted to just look around and not commit to anything, but after being greeted by Raul, that quickly changed. I told Raul what I was looking for (another Escape) and gave him my price range and he was able to pull up several cars on the lot that met that criteria. In no time, I was checking out the different cars, and he even let me take one of the cars off the lot for a test drive with my family. He made the process so easy, as this was only the second time I had purchased a brand new vehicle, and the first time in over 10 years I had a new car. Sitting down, he knew that I was concerned with the monthly payments and not qualifying for a good rate because of my credit score. We were able to get a good deal with Ford Credit taking on the loan directly, and I left that day having signed the paperwork for my new 2015 Ford Escape. That was a Saturday, and on that Monday, I picked up the car. I have to say the past few weeks with the new car have been great. I love all the features, it is a smooth ride and I have to say, my friends and family are jealous of how nice of a car I now own. I want to thank everyone at Watertown Ford, particularly Raul, for their great customer service and care.

I had been a Toyota customer for over 20 yrs., but current Toyota choices did not suit me. I had previously owned a Ford truck and had a good experience. Sales personnel here were helpful and friendly. Easy access to test drive vehicles. They offered to search beyond their own inventory for the used car I wanted. Sales contact person was always available and prompt when scheduled. I purchased a hybrid vehicle and opted for a maintenance plan. So far, so good.

Watertown Ford provides great service. Ive been coming here for 5 years. The staff are friendly and efficient. The service center is clean and comfortable. Communication and follow up is thorough and timely. In my 50+ years of driving different vehicles serviced at other locations, I cant name another service center that provides such professional care. Watertown Ford delivers!

I just leased an F150 through watertown Ford. The service was excellent and my sales associate Bill was very helpful in figuring out what truck fit my budget. I even got the truck earlier than expected. They have a great inventory and are the best in the area!

Very professional people. It was a great experience. Buying a car can sometimes make you anxious and jittery but my experience at Watertown Ford was very good thanks to the great sales people.

Watertown Ford was very professional and courteous. Shawn was receptive to my inquiries and provided knowledgeable information regarding my service. He updated me throughout my service experience and my car was finished in an expeditious manner. The lounge was awesome and I loved the vending machines and snacks that were provided - it made the wait more tolerable. The massage chair was a very enjoyable surprise as well!! Thanks so much! I would definitely recommend them to anyone and look forward to having my car serviced at Watertown Ford again.

I dont normally write a review and rarely in google but I just have to because of the excellent service here. I recently moved from California and had to have something done with my car the just got here a week ago. The employees here are amazing and of course Shawn! They were very helpful! Its like a warm welcome here in MA! I was worried I will be waiting forever and was looking for a cafe around the area but didnt really have to since the waiting area was amazing as well! Coffee, water, soda, snacks, tv, comfortable chairs and even a massage chair. Better than a cafe!. I didnt wait that long for the service either! I am very happy with the service! Even better than my ford service place in California (yikes!) I am happy I found a good service place for my car!!!

Excellent buying experience.Listened to exactly what was looking for... and made it easy. Highly recommend this dealership and Jay. I have never in my life bought the same make Car twice in a row- not only did I buy another Ford- got another Explorer as well! So happy with my choice

I was driving back to Maryland after the Boston Marathon when my cars transmission abruptly stopped working. I did a quick Google search and found that I was close to Watertown, called them, and brought it in. It was 5:30pm so not much could be done that day, but they promptly got me taken care of on Tuesday so I could get back on the road. They also identified a few other critical issues that they were able to fix. Its never easy to be stuck far from home, but they treated me like I was their only customer, were friendly, professional, and courteous, and I would recommend them to anyone. Major thanks to the service department!

I called Watertown Ford from my home in NH, they were able to give me all of the information regarding the car I was interested in over the phone. They were very informative, and extremely helpful! I was able to come down and test drive the car, and purchase it within one day. They drove it to NH for me 2 days later. Fantastic service, clean facilities, and very friendly employees. I would definitely recommend Watertown Ford to friends and family!!Great experience buying my first car!Thanks Guys!!

I just purchased a new Explorer from Watertown Ford and couldnt be happier. Bill and the team at Watertown Ford made everything as painless as possible. The entire process went smoothly and each step was explained clearly. Bill did a great job giving a run down of all the options the vehicle had to offer and how to use them. I would highly recommend Watertown Ford when looking for a new vehicle.

I recently purchased my Ford Fusion in Tallahassee with an oil change plan they assured me was transferable as I was moving to the Boston area and didnt want to worry about routine maintenance costs. Watertown Ford got me right in, did the routine maintenance and all the leg work making sure my maintenance plan covered all the costs. The waiting area was very nice and people checked in on me to make sure I was comfortable. The oil change was done very quickly and it gives me piece of mind knowing they are my new service center.

No hassle service. Exceptionally friendly staff! Paperwork was a breeze.

I was incredibly impressed with Watertown Ford! Car-buying has a very bad stereotype for being a tough process but as soon as I walked into Watertown Ford, I knew my experience would be different. Simply put, it was like dealing with a close family friend. They took the hassle out of car buying and made it incredibly simple and easy. There was no pressure and I started calling my sales associate painless Shamus as it was such an easy transaction by the time I had bought my new car! I purchased a 2013 Ford Edge, and as a 32 year old young woman, was a bit intimidated at the thought of buying a new car on my own. Well how wrong I was since Watertown Ford really worked with me on a great trade in price as well as a great deal for my lease. They even got my new car inspected and got the registration and plates so all I had to do was call my car insurance to tell them I got a new car! They also walked me through all of the features of the new car and made sure I felt comfortable before driving off the lot.This is the 3rd car I have ever bought in my life (and the first of many at Watertown Ford). I honestly dont know if I will ever go to another dealership as Watertown Ford could not have been better! If youre thinking about buying a new car, you will not be disappointed in this dealership! I absolutely LOVE my new car and Shamus even called me 2 weeks after I bought it, just to check in and see how I liked it. I HIGHLY recommend this dealership!

Watertown ford has always been and continue to beProfessional and courteous, a great team to doBusiness with thank you very much.

I really like the folks in the service department at Watertown Ford. They are pleasant and personable and do a good job. This time they forgot to reset the oil change button so it went off a few days after servicing. I was away for the weekend, but the mechanic at a garage was willing to reset it for me since the Ford folks had put a sticker on my windshield saying that I didnt have to come back for so many months and miles, and he did it very easily .

I was a first time buyer and feel they worked well with me in order to help me understand the process. However, I would have been nice to have the sales person explain where he was going, what he was doing, and how long it would take. For example, he would leave to go handle some paperwork or whatever else was involved in the process of purchasing the car, but fail to tell me how long I could expect to be waiting.

The dealer communicated with me is very nice. During the whole purchasing process, he was able to answer all my questions and to provide great advice. Finally me made a deal and I bought my used Focus. I truly hope to meet with Watertown Ford in the future.

Had a great experience buying a 2014 Ford Escape there. Sam was an awesome salesman putting no pressure on me and my fiance as we thought through the purchase. They were flexible throughout process and would recommend anyone buy from there. On top of all that we got an awesome car!

Theyve always been super nice and helpful. Theyre not pushy when they think something needs to be fixed. The waiting area is pretty awesome too! Stocked with a variety of snacks, a soda machine and hot beverage machine...they even had Dove hot chocolate! This is my go to spot for getting my car fixed!!

The experience I had was great. I dealt with Josh Dorris. He was friendly and knowledgeable. He had the F150 I wanted ready to go for a test drive. I was able to complete the deal and take care of all paperwork the day before delivery. I was out of there in 10 minutes after arriving to pick it up. Everyone I dealt with was friendly and accommodating. I highly recommend them! The truck is awesome. Watertown Ford delivered...and did everything they said they would!

I came in on Sunday afternoon to test drive the 2016 Ford Escape Titanium, I didnt have an appointment, but Rod was available to help me. He showed us a model and came with us on a 30+ minute test drive where he was knowledgeable about the Escape and other Ford models. I wasnt ready to commit to buying yet (as I had other SUVs to look at from other brands) but he gave me his card. It was the first time I ever visited a car dealership and WAS NOT sat down to discuss a deal when I wasnt ready. It was so low pressure and that was a breath of fresh air. The next day I e-mailed Rod, he found me the *exact* car I wanted at another dealer and setup the paperwork, all via e-mail. On Monday night I went in and left a deposit and setup delivery on Friday. On Friday he picked us up at our apartment and brought us to the dealership. Everything was ready, we sat down with the finance manager, got us plates, and he gave us a great rundown of the vehicle. He even brought us over to the service department and gave us a run-through of the place. Overall it was my first car purchase where I felt comfortable, instead of a bundle of nerves. Thanks Rod, Thanks Watertown Ford!

Watertown Ford lacks to reflect The Ford Brand.....poor customer service skills and lack of diversity.... Sales Manager Pattrick OBrien and Emily by far has given us the worst experience we have recieved in almost a decade of sales and service. My Husband and I was Dissapointed by the lack of drive and knowledge by these two associates to close a sale with satisfaction and expertise! Emily direspected My husband and I when she stated, WE would not be approve prejudging us and assuming our financial status #Big Mistake. We do not reccomend Watertown Ford and we are highly dissapointed and dissatisfied in our experience and we will be taking our business elsewhere.

Very friendly and professional staff. Come in and see Sam.

I recently purchased a Ford Fusion from Watertown Ford and everyone from sales to financing were so easy to work with. It has been a wonderful experience. I also had been servicing my previous car at Watertown Ford and the staff is always so helpful and pleasant. A great experience all around.

I recently purchased a Ford Fusion at Watertown Ford and my experience was wonderful. The sales reps were courteous and professional. The vehicle was exactly what I was looking for and the price was more then competitive. They even hand-delivered my new owners manual to my house! A close friend of mine works in the service center and refereed me to the exact vehicle I ended up purchasing. They treated me like family and the transaction was as easy as can be.

Working with Watertown Ford was so easy. Everyone I came in contact with was so nice and helpful. The purchase of my certified used Ford Fusionwas a wonderful experience. From the general manager Peter King, to the sales man Samuel Venerin. I had lots of help finding the perfect car for me. Samuel and Peter were extremely helpful and always so nice to deal with. I am extremely happy with my purchase and I would return again in the future to buy another car.

I leased my new Escape from here. The staff is extremely friendly, helpful, understanding, and knowledgeable of their vehicles. I never felt pressured or overwhelmed while trying to figure out what I car I wanted, and they understood I wasn’t ready to sign any papers when I decided after taking a test drive. I highly recommend this dealership if you’re looking for a Ford.

After being with Ford for almost a decade this was by far the worst experience doing business at any Ford Dealership. Emily and Patrick you clearly made HUGE MISTAKE yesterday and dis-service to the company by pre-judging my finance and credit rating. Emily your comment your not gonna get approved was terribly wrong and was just not what Ford Company stands for our should they tolerate.After showing up with two 2017 vehicles in excellent condition you fail to offer me any option to finance or lease. I wondered for a second what was really happening. Is this how we treat customers? Patrick told me he was the Manager but clearly failed to show me that he was competent enough to close a sale. Emilys attitude was so wrong and disrespectful. I had to constantly repeat myself by asking for a quote. Honestly, I left the store disappointed not buying two new vehicles but was at peace that I able to take my business elsewhere....HUGE MISTAKE.!!!

Always a great experience at Watertown Fords service department. Facility is clean and comfortable making the wait a painless experience. In addition, they are always very communicative and accommodating with their diagnosis and repair plan. Nothing but good things to say about the folks at Watertown Ford.

I recently purchased a 2017 Ford Fusion Sport from Watertown Ford. It was a simple, painless process agreeing on the price. They did not have the specific model with the options I wanted on site. However, they quickly placed the order, updated me throughout the build process, and quickly delivered the car when it arrived on the lot. Shamus and Peter ensured I was completely satisfied with the purchase. I HIGHLY recommend checking out Watertown Ford for your next vehicle purchase, as I had a 5-star experience.

Initially, I was very pleased with the service and made a deal - with a cosigner for a $240 per month lease, with a TOTAL down payment of $1600. That was yesterday. Today, 2/15/18 I received a phone call informing me that I would now have to have a $5000 down payment, which I can not afford. While the monthly payments would drop, that was never an issue.I had to cancel the deal and would never consider Watertown Ford again.

This dealership was great! I came in for a test drive @ 2pm, liked the used Fusion that I drove, bought the car and was out the door by 4pm in time to pick my kid up from day care. The sales team was professional, not at all pushy, and very easy to deal with. At no point did I feel that I was being taken advantage of.

This is my third Ford purchase overall, and my first with Watertown Ford. The dealership was courteous, didnt try to push me into a sale I didnt want, and I walked away same day with my 2014 Ford Fusion Hybrid and could not be happier. I will be recommending this dealership to my friends in the market. Thanks for making the car buying experience painless.

My 2013 flex blew a water pump and Joe K and crew in service got me towed and fixed under warranty with only 1 phone call. Best part is this all took place without me dealing with the tow or the warranty company that handles the extended warranty stuff. Love it!

Weve been to a couple different Ford Service Centers in the Boston area and Watertown is our favorite. We now go there for our regular maintenance service as well as any repair needs. The Quick Lane is very convenient and their waiting area is great. Their staff is helpful and accommodating.

I really had a great experience with this dealership. They were all great to work with. I saw what I wanted on line, made arrangements to test drive it to make sure my handicapped partner would be comfortable in the vehicle as well as it have enough room for a wheelchair. This is actually the first time I have bought a used vehicle. So, I am looking forward to good luck and good service in the future.

Second vehicle Ive purchased at Watertown Ford and Im extremely happy. Everybody there is top notch and very knowledgeable/Professional. They work with you to get the right car you are looking for at an affordable price. Mike even took the time to pick me up from work when my new car was ready to be picked up! A+ service for sure!

I bought my 2014 Fusion Hybrid from Watertown Ford two weeks ago. I love the car- very stylish and great MPG. This was the first car I have ever bought and the sales staff was very helpful. Mike even dropped my car off at my house because the commute to Watertown from my office can get tough during rush hour. Overall, it was a very good car buying experience.

I very much appreciate how caring and non-judgmental that Matt and Eric were when selling me my car. The process was pleasant as they were extremely straight-forward while personable. I appreciated their focus on my specific case. I ended up leasing a new Ford Focus and I LOVE it!

I recently purchased a new 2016 Ford Fusion from Watertown Ford. This is the second vehicle I have purchased from this dealership. The salesperson was friendly and helpful even taking me on a test drive in the bitter cold of February. The purchase itself took about 1.5 hours to complete which seemed quick to me. So far, the Fusion has been great and I am happy with the purchase. I would recommend this dealer :-)

Great place to buy a car. Bought a car from them a few years ago and had a great experience. Went back this past weekend and upgraded to a 2015 Fusion and couldnt be happier. They really work with you to make sure you get what you want at a great price.

Watertown Ford is a great dealership. Everyone is very nice and gives the best advice about the cars. This is my second Fiesta and I love it. Mike OBrien is the greatest. I also want to give a shout out to the service department which is always accommodating and services the cars in a timely fashion.

I searched for a good, low miles Ford Edge after driving a rental on vacation. I found what I was looking for at Watertown Ford. I made an email inquiry and received a call the next morning confirming that the car was still available. It was in position for a test drive when I got there. I wanted the car if the deal was acceptable with my trade-in. After negotiation, I told them what I wanted to make the deal and they met it.The finance manger was very upfront and straight forward as I would expect from a man who served the nation honorably in the Marine Corps. The process went smoothly and I had a new car!One note, after the purchase I went in for an inspection sticker (NH) and the computer had not yet reset after a power disruption. It turned out that Watertown Ford had replaced the battery as it was weak before the sale. Some places would have just let the car go and leave it for the new buyer to find out so kudos to Watertown Ford. After driving 100 miles, the computer reset and the car passed.Im pleased with the car, the sale went smoothly, nothing was hidden, what more can you ask for? AAA+++

Working with Watertown Ford was quick and easy! I went in there knowing exactly what I wanted but I was unsure if I could make it work within my budget. I have previously leased a car and it was important to me that I own my Ford. Watertown Ford worked together to make this a reality for me. Bill D. not only helped me find the exact Ford Edge I was looking for, but he also worked tirelessly to make sure that it was within my budget. Al in the financial department made sure I have great warranty coverage on my car while still staying within my price range. Overall, I felt that I was heard and cared about by Watertown Ford. I highly recommend this dealership. I absolutely love my new Ford!

HORRIBLE SERVICE. Oil change wasn’t done upon pick up, along with a missing floor mat, low tires, AND crack in the windshield. I know nothing about bank I got my loan from, and also missing owners manual. Very laid back.. which can be a good thing but when all of this piled on top, got VERY frustrating. Drove over an hour to come here because they had the car I wanted at a good price, but after all this, not worth it. Would have paid a bit more closer to home with better service. Not impressed at all.

The service that I received at Watertown Ford was outstanding. Everyone that I came in contact with was professional and willing to do anything possible in order to make sure I left with the car that I wanted. They made the process very simple and painless. I was able to leave the lot with a brand new 2016 Ford Focus and I couldnt be happier.

I purchased a used Ford Focus Electric from Watertown Ford. First things first, electric cars are awesome, you should consider buying one. It was a good buying experience. The salesman Samuel was friendly and approachable. The pricing was fair and I was not pressured into buying add ons. All the registration logistics were taken care of for me. I would recommend this dealership to other people.

Honest, reasonable pricing, and efficient. I was able to wait in their comfortable waiting area and get my own work done during my oil change. I highly recommend Watertown Ford for any service needs, regardless of make or model.

We purchased our Ford Explorer Sport in TX, and when we moved home shortly after we started taking our car to Watertown Ford for routine maintenance. They are very professional, their facility is incredibly nice. I will continue to bring our vehicle here, and highly recommend purchasing a car/servicing your car at Watertown Ford.

Periodic maintenance visit went extremely well, all points covered and explained, and service prompt, efficient, complete in a short time. Easy for me to wait in comfortable waiting room. The only noticeable drawback was some hard-to-remove black grime on the drivers side carpet.

A wonderful experience. Every step of the way, from making the appointment to checking in, waiting for the car, while munching on complimentary snacks and drinks, and check out were quick and easy. I was especially pleased with the very nice and knowledgeable service writer. She was engaging and really seemed happy to be working there, quite an anomaly in todays world. I will definitely go back.

Just on a whim I stopped into Fords on Pleasant St., Watertown in Oct.2015 to see what a used car would cost me. I met up with a great sales man, Mike OBrien. He showed me a 2014 Focus and I drove it a little and seemed to like it. But the next day I called Mike and told him for some reason I didnt feel safe in it. He told me to come over on Monday and he would take care of me. He showed me a 2012 Fusion and when I drove it, it felt a lot better. He said I was used to a heavier car and that is what my problem was. I found him to be a caring person and a great sales man. I love my Fusion and have had it for one year now and still love it.Joan

Watertown Ford is such an amazing place to go to get my car fixed. Everyone there is so friendly and so helpful. They make your stay there comfortable and explain everything to you straight and forward. They do not try to run you for your money, which is the reason I go there for both my cars. Also they have a nice waiting area with a huge TV and an amazing snack bar... Thanks for always making my visit a pleasant one!!!!

The sales staff, especially Sam, was extremely helpful. They took their time to show me several different vehicles and were always patient when I needed to take time to make decisions. The financing was very simple and they were extremely helpful. I got the vehicle that I wanted and a price I could afford. Would definitely recommend Watertown Ford.

Since I purchased my Ford Focus ST about 2 years ago Ive brought the car in for all maintenance and recalls at Watertown Ford. The service is always excellent and the staff is extremely helpful. At this point I wouldnt trust my car with anyone else. I cant recommend these guys enough.

I have bought my last 7 vehicles at Watertown Ford. They are a straightforward and honest dealership with great people who I am happy to deal with. Peter King and Bruce Whittier and Steve Carter are very good and likeable managers. Ive also found that Shane and the service department are top shelf. When things go well, I tend to stick with the plan. Good job Watertown Ford...youve earned my loyalty.

I Recently purchased a 2016 Ford Fusion from Watertown and would recommend this dealership to anyone looking to purchase a new vehicle! I showed up late one night looking to test drive and was not even 100% sure on purchasing a vehicle. My salesmen understood and I was allowed to leave with no pressure to think about the purchase. A few days after I returned to pick up my new fusion and absolutely love it! I recommend Watertown ford based on a no pressure, pleasant sales experience!

I have recently visited Watertown Ford to find a replacement car and I left there a very satisfied customer. The car buying process can be very stressful and unpleasant but I was greeted right away by their professional and knowledgeable staff and after being paired with their awesome consultant Shamus, we were able to figure out a deal that I could live with and before I knew it I was driving away a very happy woman. If you dont already do business with Watertown Ford, you should start!

I was very pleased with the service center at Watertown Ford. The staff was incredibly friendly and hard-working. I had an issue with my brakes and they were able to have them replaced within a day without an appointment. Will undoubtedly be using Watertown Ford to service my fusion going forward.

Ive always been very happy with Watertown Ford. Their sales and service groups truly try to keep the customer happy.When my old car got up in miles I went to them and found a good car at a price I was happy with. Their technique was low pressure and pleasant. I left with a new car and continue to be a happy customer.

From the moment I bought my car two years again from Mike OBrien to when I brought my car earlier in this month, Watertown Ford has been nothing but pleasant and efficient. I brought my car in around 8:20 and by 10:30 I received a call that my car was ready to be picked up. They were quick and the staff was very nice! I appreciate that they didnt keep my car there all day. Great place!

I recently had an extremely stressful day in my 2012 Ford Focus, which has experienced some transmission issues that said cars are notorious for. I came to Watertown Ford pretty frantic, and Dave took care of me. My car was good to go after a few days in the shop, but unfortunately after I took it back on the road, I experienced the same issues which resulted in a tow back to the service center. While this was pretty frustrating, I commend Watertown Ford for their commitment to professionalism and repairing my car in a timely manner. Also, props for being transparent about the mechanical issues and for supplying a realistic timeline of how long repairs would take.

This was such a pleasant experience, easy, friendly and fast! I wanted to buy/lease a 2012 Ford Escape, it was fortunate that one 2012 was in the lot. Al Abramson greeted me as I walked through the door of the dealership. He continued to guide and assist me with the lease of my car. All of the professionals that I encountered with this process were wonderful. That was Tuesday afternoon and today Thursday, I have a beautiful new 2012 Escape in my driveway. I will definitely recommend Al and Watertown Ford to colleagues and friends.

I absolutely loved Watertown Ford!I heard about Watertown Ford through a friend who had bought her SUV there. I was looking to get a new car quick before winter and went in to test drive a 2013 Ford Focus. The price was good, the mileage was low, and the ride was very smooth. The dealer that I worked with was available to answer any questions I had and was very helpful at explaining aspects of the car to me.After 2 test drives, I was able to walk out with the car on my third visit. They worked with my insurance, the RMV, and the bank that I would be getting my loan through on the spot. When I asked if I could walk out with the car that day, the dealer made it possible by even cleaning my car for me to be able to leave with it.I had a great experience here and would recommend it to anyone! Plus I love my new car!

I have purchased cars over the past 16 years from these folks and in particular from Stan. Just picked up my new 2016 Escape and love it. I have never felt pressured and always had a wonderful experience. I highly recommend this dealership. My thanks to Peter, Al, Alex and most of all Stan.

Watertown Ford helped me move from a 2013 Edge lease to a 2016 F150 lease. Unbelievable deal and everyone from the internet liaison, sales personnel, and finance were great to work with. No run around and got straight to the point. They put me into a beautiful vehicle for not a lot down and payments lower than what I expected. After searching and going to three other dealerships, Watertown Ford was the best and I plan on continuing future purchases there.

Pretty great car buying experience. No one was overly pushy and they were really easy to negotiate with. We dealt with Eric who I would highly recommend. I hate most aspects of car buying, but this place made it easy.

My car was recently recalled for a steering issue and I ended up at Watertown ford. The receptionist was very nice and was able to show me in the right direction to speak to a technician. They assured me that it wouldnt take more than just a couple of hours to check everything out and get the car back to me. They were super nice and efficient. I would absolutely go back for any of my car maintenance or my next purchase.

The Service Center is excellent. Ive never had such a positive experience, and I dont really have any horror stories. Dave, at the counter, is amazing. The guys in the back are professional, and they had me out of there in a fraction of the time. Youve made a customer for life.

Ive only used this shop twice, but both times they have been great to work with. I used to use Sullivan Tires and a few other shops for quick fixes and oil changes in the past but the people working have been quick to slap random fees and push me to get extra unnecessary work done. The first time I even used Watertown Ford was to have them fix a mistake another shop made! Everyone Ive dealt with at this dealer had been informative, transparent, and professional. I find the maintenance on cars to be an annoying chore in general, but this place makes it bearable!

I just leased my 2nd vehicle from Watertown Ford. Just like my first time, this experience was great! I worked with Pat Ford, and he was very helpful and knowledgeable. He was able to answer all my questions and get me a great deal on a new car! Everyone else I dealt with at the dealership was helpful and friendly as well. I would recommend Watertown Ford and Pat Ford to anyone needing a great car at a great price! Thanks for your help!

I had a great experience buying a Ford Explorer at Watertown Ford. Not only do I love my new Explorer, but the team at Watertown Ford made the process incredibly fast and convenient. I wish other major purchases were so easy!

My husband and I are so happy with our explorer and escape! Everyone was so quick and efficient. We went in and drove home with new cars which was super helpful since we had a newborn with us!

This was my first new car purchase and I had some predispositions as to what my experience would be like after a few bad experiences at other dealerships. I finally ended up at Watertown Ford (shouldve been my first stop!). I received an online quote, which made the process very smooth and easy. The staff there was fantastic and made me feel very comfortable. Alex was knowledgeable, personable, and friendly. He made the experience fun and spent a long time with me answering my questions. I love my new car and would highly recommend Watertown Ford!

Great experience, no pressure. Bought my second vehicle from WF in the past year or so (the first was a 2015 Fusion Plug in Hybrid, the second a 2010 Ford F150). Both purchases were quick and pleasant. They delivered the truck to my work when the registration came through and then picked it up and delivered it back for its inspection and to do a minor repair that I noticed. Didnt need to drive back to the dealership!

Shawn at Quick lane is simply the best in the business! Always gets work done when promised. Super clean facility and convenient location in the next town over from my office.I will always go to Watertown Ford service for all my vehicle service needs. They also have a very convenient rental department.

They took great care of me. I brought in my Ford Focus for an oil change and to have my leaky tire fixed. They were honest and up front with everything. I was in and out of there in less than an hour. Ive brought my car to Watertown Ford a number of times and the service has always been top notch.

Everyone was super helpful and as a first time car buyer they were one of the few places I talked to that I never felt pressured. I was able to look at different cars and find the one that was right for me without feeling cornered. Very happy with my purchase. David and Al were great to work with.

I bought my car in January of 2016 from the Watertown Ford dealership and have been having it serviced through their shop since then. Ive only needed a few minor things done like oil changes, tire rotations and fluid checks. Each time I have an extremely positive experience. The staff are helpful and accommodating (allowing me to drop the car off and pick it up when it is convenient for me) and the turnaround time is quick for minor things.

Came here based on strong reviews to lease a 2016 Fusion SE. Staff was friendly, personable, and professional. Answered all my questions/concerns, and gave me a reasonable offer for my trade. Explained in detail all features of my new car and were very quick to get me on the road. Thank you.

Went in with a very specific purchase in mind so I had concerns about trying to be up-sold or have my mind changed. Instead had a great experience working with everyone at this dealership. No one tried to change my mind or force any extras on me. I got a great deal on my trade in & they found the exact car I wanted right down to the interior color and had it ready for pickup within a day or two of signing the paperwork. I love the new car and would recommend Watertown Ford to anyone looking for a new or used car.