Their spine is made of trust! They have never once recommended services I have not needed. They generally don’t oblige doing service is not required for the car. Great quality. Very trustworthy. I started taking even by premium cars to this place! They are capable of handling anything you throw at them.

You could not go to a more honest,caring place to have your car worked on. They treat your car like it was theirs

Great service and knowledge of Autos. No matter what my problem they always have a quick and accurate diagnosis. These folks really know their cars!

Cannot thank Joe enough for all the work he has done on my car. He and his team of men are wonderful people, down to earth, friendly and very fair priced. So reasonable. Wouldnt bring my car anywhere else!

The entire staff of United auto sales are fantastic. ( including Bob and Ann) It’s very easy to get an appointment which fits your schedule and the work they do is excellent. It’s even easy to get your emissions done there. They stand by their service and you can’t beat the price a job well done. I have been using them for many years and would never consider going anywhere else

Have a 2001 honda civic that needed timing belt and water pump service along with brakes, battery, fluids all changed and a slew of others. As always they did a excellent job at a fair price and on time. My go to for automotive everything.

Had some recent work done and everything is working great. Car is running smoothly. Been a longtime customer and bought my car from them, back in 2015. First major work done. Recommend them. If you have any problems they take care of them professionally.

Great Spring oil change, wiper replacement blades. Very quick service in fixing car. Done in one day. Trustworthy

I brought my Lincoln MKZ into United Auto Sales & service on 219 Congress Avenue in Waterbury, Ct. in July of 2020. I have to first say how impressed I was with them reassuring me that they will take great care of my car. they were extremely nice and went above and beyond to accommodate me from the very beginning.Charlie then called me by the next morning to give me an update on my car. He explained everything in great detail regarding what he found was the problem with my car. He asked me permission if it was ok for him to go further and fix the issue. So he didnt just do all this work without calling me first. He not only explained the issue but asked me if I would give him permission to do the work. I said yes and Charlie not only went ahead and did fantastic job fixing my car but he continued to call me throughout the duration he had the car to give me updates.Charlie is an absolute magician as far as I am concerned. I recommend anybody who is looking for an honest mechanic who also does brilliant work on vehicles to not hesitate and give United Auto Sales & Service Inc a call.When I picked my car up, the inside was extremely clean and the car ran like it was brand new. I am so grateful to Charlie and the rest of United Auto Sales & Service Inc for not only for the way they treated my car but for the kind way they had treated me. I have found my mechanic and will always rely on United Auto Sales & Service Inc from this point forward.I have been to many mechanics in my day and have never come across one that I could give a perfect 5 out of 5 for their reliable top notch work and customer service until I used United Auto Sales & Service Inc. Charlie is honestly the best in the business.

This auto repair facility is top notch. From the initial phone call through the final repair, the service was excellent. They drove me home after dropping off the car for service. I received a call about an hour later detailing the problem and a repair estimate. Two hours later the car was fixed and delivered to my residence. They even called back a couple of days later to make sure the repair was fixed and that I was completely satisfied. The repair was true to the estimate and very fair and reasonable. I highly recommend United Auto and they are now the only facility I trust to service my vehicle. Five stars across the board for United Auto!

Service was quick as usual. Charlie and Bob are always informative and provide me with detailed information and discuss services as needed. Appointments are always convenient and they work around my work schedule. Been going there for over 20 year now.

Once again United Auto to the rescue!! Great job and thank you for everything!!

They are the best and the hole team really care about their customers tks for all you do kevin

I was referred here by someone from auto zone, I have to remember to thank them!. Charlie has the most calming voice and kind way about him. Diagnosed my car honestly, and fixed for very reasonable price. I will most definitely be back!!!I left my old mechanic because of how they spoke to me, berated me even...The folks at United Auto are kind, pleasant and honest!! Very pleased!!!-Shannon B

There is nothing I dread more than looking for a new mechanic to service the kids older cars. I was lucky enough to find United Auto through a friend and I can say with 100% certainty that I will never go anywhere else. Charlie and his team were attentive, thorough and the price was more than fair. About as good as it gets across the board. Thank you!

Good customer service

United mechanics are thorough and knowledgeable. They are proactive in that they evaluate and advise on systems BEFORE there is a failure. Yesterday they recommended and carried out after informing me, replacement of my battery. Turns out is was six years old, and and low performing. I may have become stranded.

Been here many times for various things. Charlie and his team are great!

Charlie and his team were thorough in the work they did on our Suburban and extremely professional to deal with. The work I requested was done on time and for a fair price. Even better, Charlie showed me the replaced brake pads and rotors and explained in detail why replacement was necessary. I trust these guys completely to do quality work and only work that is necessary!

They register vehicle here. Long wait dates. By appointment only.

Excellent staff and service. A really good place to go!

Nice, polite people. Spot on for time to do emissions test. In and out quickly, nice !

Great people in service with the people I RECOMENDED !!!

My husband has been taking our cars to be serviced for years to United Auto . Recently we found ourselves in need of a new car when we were told that fixing our car would be costly. Charlie helped us with getting us into a new reliable car within days, and spent a lot of time with us to make sure we felt comfortable with our purchase . We would highly recommend United Auto to any of our family and friends

I brought my car here as a last-ditch effort. It was old- a 2006 Jetta that had been run into the ground by mother and I. So, I am not upset with the actual diagnosis given to my car. I needed WAY too much work done, so we all decided it was best if I just scrapped it and bought a new one. What I am upset about is the attitude and disrespect that came with this final decision. I was called several times while they were working. I brought my car in at 10am and it was not seen until 2pm. They asked ME what was wrong with it... when I stated I wasnt sure, and that a mechanic I used to bring it to mentioned the sensors would randomly go off, the man on the other line openly laughed at me. Do you know how many sensors are in a car? That doesnt help me at all. I began to explain to him which ones normally fired off at random times, only to be interrupted literally once every 5-10 seconds as he listed off random sensors. He did not trust that I knew what I was talking about at all, yet asked me to diagnose my own car. I received another call at 4:30pm, only for them to say they still had not gone through with any work on my car, as it was unethical since it was such a nightmare and a mess (their words). As I mentioned before, my car wasnt the best, but I just felt that my voice was not heard by this man. Being a woman, its really hard to find a good mechanic who is willing to respect and listen to me, so Im really upset that they didnt live up to the standard of hearing me out. In the end, they charged me $120, despite not doing any work, since they had to take it apart two or three times, to which I wondered... why did they take it apart and put it back together on three separate occasions? When everything was said and done, the man who worked on my car suggested I just buy a new one... and then tried to get me to buy one there, despite the unpleasant experience I had just gone through.

Excellent care & service! Had to get an entire new clutch on my car - took 4 days, but this team is personable and informative and kept me updated the whole way through. The mechanic, Lou, showed me what they repaired and explained the clutch failure to me and also showed me the new parts under the hood. I spent a lot of money but they made it worth it because of how they treated me.Thank you, United!

They did a great job.! Im very pleased, and they gained a customer for life

I am very pleased with the service United Auto Sales providesJoe explained everything he did and didnt charge a fortune..

Great service reasonable prices. They truly care about your safety and your car performance. Great customer service.

Quick emissions test friendly people

Excelente as alwaysthanks

They verified every step of the way with me. They showed me what my problem was on my engine. They could have taken me for over $700. Because of the problem I was convinced it was. They showed me I was wrong and that it didnt even need to be fixed. Just something was out of place. Also, they called me a week later to check up on me. Ive never had that happen with a non-dealer repair location. Thoroughly impressed. Will edit if they give me reason. Edit: they gave me reason. Went back and wasnt surprised by the honesty and understanding with my garbage car. Thank you.

Very professional through years of experience, client oriented for personal service, and utilization of the best products...Well done to the UAS&S team!...

This is a rare auto shop that I trust 100%. Excellent and trustworthy service that does not jack up prices. Even though I moved further away I still go out of my way to return to this shop for any and all auto services or repairs. Try them once and it is safe to say you will be sticking with them.

Charlie and the whole staff are always so welcoming and kind. They help make sure you get an appointment right away and work around your schedule. When they take your car in for service, they treat it as their own and never over charge or give you the runaround. I always feel confident that my car is in good hands and I leave feeling safe knowing that my car was properly serviced.

I love United! They always go above and beyond to assist me and give me the best possible prices for my repairs. They are also family run and genuinely care about each and every one of their customers. I travel from New Haven just to use their garage because they are so trustworthy and reliable.

Always takes care of our car needs. Super nice people.

United Auto just replaced my starter (which is a good deal of time/labor) on no notice (car was towed there) and within one day. The car was towed on friday, and I was able to pick it up on Saturday morning. The rates were also incredibly reasonable. I actually ended up spending about half of what I thought I would have to spend. Thank you so much, United Auto! I will use you again and recommend you to others!

Great family run business. If you are having any repairs or oil changes United Auto is the place to go.I purchased 4 cars from Charlie- 2 used and 2 new cars. Very satisfied. Keep up the great work United Auto!

I dont worry about my car when I bring it here. They are very thorough and honest. What more can you ask for from your mechanic.

Excellent customer service, reasonable prices, fast work and done right. Friendly staff with high integrity which is rare today. Highly recommend!!

They are knowledgeable and helpful keeping my older vehicles running great

My family has been bring our cars to United Auto for years, and as always we are very satisfied with the care and professionalism from everyone who works there. I just recently purchased a vehicle from United and Charlie worked with me to find the perfect vehicle...Thank You!!!!! I could not be happier with my new car. The whole process was smooth and easy, Charlie took care of everything for me, Thank You again!

Got the referral through friends and family. They are helpful and friendly. I know they are respected by other mechanics nearby and have a good relationship.

I went in to ask a few questions regarding work on my vehicle. The individual I spoke with was condescending and made me feel as though I was bothering him. The price he gave me for brakes was very high. I have heard so many good things about this business but was put off by the attitude. I will take my business elsewhere.

United Auto is the only place Ill take my car. Charlie and his team are honest, kind, thoughtful, and skilled. Im always confident in their work and know that Im getting a fair deal. An A+ team all around.

We received outstanding and thorough service once again. Our car was in need of annual service an appointment was received immediately and all of the work was done on a timely basis. We have always expected this service

Took my car in for a coolant leak, or so I thought. Turns out, I was over filling the reservoir tank. My bad. Charlie and his crew checked out the car from top to bottom. They kept it for me overnight so they could look it over cold. Charlie explained what I was doing wrong and I asked him what I owed him for his time. He replied nothing. This is what you get from a top notch operation. I would never consider taking my vehicle anywhere else for service. Go there once, youll go there again and again.

I am beyond pleased with the service by United Auto ... it is always professional, courteous quick and done with honesty and integrity. the Longo family has a connection with their customers that has loyalty going in both directions. my family has bought numerous cars there and love to have them serviced there as well. I cannot give a higher recommendation for United Auto Sales.

Love this place, very knowledgeable people and always are courteous and helpful. Especially like working with Charlie Longo he is the best.

Upfront with issues and options along with fair pricing. Great quality work and very knowledgeable.

Always timely, courteous professional with fair and excellent repairs. Id highly recommend United Auto for car sales and services. I bought my last car from them several years ago and couldnt be happier with the car and the entire buying experience.

I have been a customer of United Auto for more than 25 years. The service is extremely reliable and the staff goes above and beyond when it comes to accommodating my crazy achedule. I have leased or bought all of my vehicles from them and it was a breeze. I would highly recommend their services.

Everyone is so pleasant and friendly at United Auto. They never do anything that isnt necessary and always check with you if they notice something that needs to be done. Ive been going here since I moved to Waterbury in 2006 and highly recommend them if you want quality work and honesty. I feel safe driving my car knowing they have my back.

These guys are very professional and make your need their priority (Doesnt milk you for unnecessary stuffs like most other auto repair shops do). If you need a reliable auto repair shop, try this place. You will not be disappointed.

I feel like my vehicle will get the best care going here. Talking with the workers i feel really comfortable

Great garage - great staff.I moved into this general area a few years ago and was looking for a new mechanic. This place has great service, high integrity, awesome prices. Im glad to call this place my garage.

There is a reason United Auto Sales has a 5.0 rating with over 30 reviews. I had purchased a vehicle on an auction site and the vehicle was in Waterbury so I needed an inspection. Clearly United Auto Sales was one of the places I called for an inspection. They were booked out a week so I knew they were good. They gave me a recommendation of another place to call which was also booked out the same length of time. So I called them back and they squeezed me in a week later and I am glad they did. They found what the dealer did not even know about, so I am told, and they found the things that were not pictured. I passed on the vehicle due to the information and I am glad that I did. Call Charlie and I cannot believe you will be disappointed. Chad Haan

They quoted prices for my friends knifed tires & the flat bed to transport. Everything was done on time and affordable. Friendly and courteous, locally owned, long time 60+ years family owned business.

These guys are TRUSTWORTHY and reliable. They are HONEST with you right from the start and they only do what needs to be done to your vehicle. They are the BEST!

Im the third generation in my family who has relied on United Auto; repair work, servicing, oil changes, new tires. My grandma got her used car from them & passed it on to me. Theyre good guys, easy to talk to & weve never had any problems, ask for Charlie, Joe, or Bob.

Charlie’s great, always honest about that is needed and fair pricing!

My car broke down on the first day of a family vacation, halfway from Maryland to Maine. There was heavy traffic on the interstate, it was a hot day, and I had two kids, a 94 year old father, and two dogs in tow - stress! I was referred to United Auto Sales by AAA and they saved the day! The shop appeared to be full of cars but Charlie and his staff immediately got to work, problem-solved, and repaired my car, getting us back on the road.I was continuously updated on the status of the work, and things were explained to me clearly and professionally. Charlie even called me the next day to make sure we got there ok. I can honestly say I have never had such a positive experience from an auto body shop. I cant thank you enough for the care, attention, service, honesty, and hospitality! The best!

Great place!! Very friendly people. Great to have that kind of knowledge on my side.

Great and honest service. Pricing is very fair. I would highly recommend.

Great neighborhood garage.

I am always impressed with the professional attitude of all your great mechanics. Having experienced some unprofessional attitudes from a couple of repair shops that I used to go to when I lived in another city, I am so impressed with the respect and courteous service I receive (as a woman) at United Auto. Bravo!!!!!

Charlie Longo and staff are qualified mechanics that are honest, fair and good communicators. They can be trusted.

Professional, Knowledgeable,Thorough, Prompt, Polite ! Could not ask for better service.

It is rare to find a shop (or any business these days) that really, truly cares about their customers and the vehicles they service. Charlie Longo is the most trustworthy and kind gentleman you could ever hope to meet, and Bob and the entire team at United Auto have demonstrated in every way possible that they take pride in their work and truly care about their customers concerns and complete satisfaction. I am very particular about where I bring my Acura for service & repairs, and over the years the United Auto team has earned my steadfast loyalty, respect, and trust.

Got there a bit early for my appointment and they got my car in right away. Staff is always nice and professional. I always recommend you for car repairs.

ALWAYS THE BEST QUALITY WORK AND SERVICE.

My family and I drive over a half hour to bring our vehicles to Charlie and the guys at United Auto. As Zak Brown says, theres no dollar sign on peace of mind. They are fair, consistent, have high quality service and parts, done right the first time.

Great service, good work on my car just took my wifes car which we bought there great service happy people.Great place really good mechanic s

Excellent service and pricing - above all the work is exemplary and theyve earned my trust after so many years. Its wonderful to come by a place that cares as much about their clients as they do their clients cars.

This garage is so reliable..Ive been bringing my vehicles their for about 10 years now.. never have a issues if the work costs excesie amount of money they call and ask you what you want to do and recommend the important things..Im so very happy with Charlie and Bob thank you again..

Excellent service, never disappointed! Very curtios. Recommend !

Excellent service and friendly staff. No other place I would bring my vehicle for service. Charlie and his staff are a pleasure to deal with!!!

Friendly staff, and owner is very polite and nice.

I have been bringing my cars to United Auto for years. Could not find more honest and reliable people anywhere! Definitely recommend them!

I have fortunately only had the need for major repairs twice in the last 21/2 yrs. Both times I had United Auto do the repairs. The estimate was the price and the work was done right and on time.

Best guys around. No hassle easy to deal with.

BEST QUALITY WORK, ALONG WITH HONEST PRICES ! I TRUST THEM 100% !!!

Awesome place for service....very honest and fair.....always willing to help with any issues...feel confident to bring your car here for service.....A+++++ and they stand by anything they do...

I totally trust United Auto with my car needs. They are honest, friendly and reliable.

Annie, Bob and Charlie always take good care of you and your vehicle

Trustworthy, Kind, Friendly, Efficient, Knowledgeable -- All around Good People.What More Could You Ask for from a Service Business!

As always, very satisfied with work on car.

If you need your car to run safely, and if you need a repair done properly, and if you want your mechanic to check your entire vehicle, not just the repair that you asked him to do, but tell you if something needs to be addressed also, and if you want your mechanic to be honest, friendly, and accommodating,Then you need to visit Charlie Longo and his family at United Auto Sales & Service the next time your vehicle needs help.

ONLY WENT FOR TEST FOR EMISSIONS

It is always a pleasure to have my car serviced at United Auto!

Excellant service

Always had great service,

Work on my car was done quickly and efficiently, as always.

Charlie and his crew are the best at fixing what ails your vehicle.

Friendly and excellant service.

WOW! 👀👍😃I had a B&G Decarbonization done on my 4.6 Litre V8 Lincoln at United Auto.Decarb is recommended for engines with high miledge. Mine has 150 K.I noticed a difference with improved performance immediately.Seems like I barely touch the gas pedal and the car jumps now!I also am seeing improved gas miledge.And I was happy with it before!I recommend a B&G decarbonization to any one who has a car with high miledge.Call Bob or Charlie and have them explain it to you.You will be glad you did!Richard MattCommercial DriverNaugatuck

I had a great experience at United Auto. They are very honest and trustworthy and do great work!

Good friendly service price ok.

I would definately reccomend this establishment:) The service is always fast & friendly:) Also the price is always fair. They go out of their way to treat their customers well. Wich is refreshing in todays world!!:)