For the second time in the past year or so, my house phone (land line) was disconnected out at the pole, accidentally. My bill is SELDOM paid late, I try to always pay it on time. They explained it was a mistake that my wires were disconnected. There needs to be some kind of tag or marker to prevent this accident from happening again. The first time, I was without my phone for just over a day. the second time, it was 4 days. Normally, I have reliable service. Thank God I dont require it as a Lifeline... but if I did, I would have already been talking to a lawyer. I hope someone takes it seriously enough, that this will not happen again.

I was helped by 3 kind, compassionate, genuinely concerned Frontier employees this week. My landline was out so I called Frontier. I have had a lot of trouble with the line in the past as well. I spoke with a nice young woman who ran tests on the line, set up an appointment for service and noticed I was having trouble with internet so she sent me a new modem. Hours before he was to arrive, I received a call from the man who was to come service the line. With a few tests and a trip for him back to the office, he fixed the line and profusely apologized for the inconvenience. I needed to find out how to retrieve my voicemail from the time that my phone was out, (which I did not even know I had because my cordless system has its own answering system) I spoke with a 3rd employee who went out of his way to get the info for me and to walk me through it and called me back 3 times while testing it and making sure it worked for me. They were all friendly, professional and helpful. I would recommend Frontier because of the excellent customer service I received.

Had an issue with hearing a third party on my line which maybe indicated a crossed wire somewhere. Called customer service on Thursday 6:00 PM, did not have to wait long before someone answered, explained my problem and within a half hour or so, she scheduled me for a repair appointment the next day, Friday. The tech came around 1:00 or so and after going above and beyond, he located the problem and fixed it. He was very thorough in his job. Had Frontier since its beginning and plan to keeping it.

Fiber internet install was awesome. Service has been perfect. This is a whole new network.

Cannot understand why this company is so derelict in their service. A myriad of problems that take an exhausting amount of back and forth by phone, text, chat, Twitter, etc. to fix, if it even gets fixed. The latest problem cost me an hour on the phone, being passed to three customer service representative, one of which disparaged the other who connected me to her and then proceeded to talk down to me as if she were talking to a fool. She talked over me repeatedly as I tried to explain the problem I news having. My issue never got resolved. I hung up feeling angry and frustrated. I will be actively looking for a new ISP.

I canceled my Frontier account 3 months ago due to a move. I did it over the phone with a representative and was under the impression the account was in good standing. Since closing my account I have not received any bills and the only email I got was about “emergency preparedness”. Yesterday I get a notification that my credit score dropped EIGHTY POINTS because Frontier put my account into collections. Apparently there was a fee for something and I was never notified about it or billed for it. No mail, no email, no phone call. They just decide to destroy someone’s credit. Horrible ethics and a horrible company.

Simple & easy set up for installation. Adam the tech who serviced the installation was professional and very efficient.

Frontier Communications Fiber Optic Service is Great. Once I knew it was available on my street I had an appointment in a few days. Installation went smooth as could be and speeds are amazingly fast (942MbpsDownload/940MbpsUpload). To anyone looking for a great internet service at a great price just call them...its totally worth it.

Read previous reviews. Agree with them. If I could do less than one star, that’s what I’d do. It’s interesting the same problems with scheduling, appointments, lengthy repairs still exist over years, according to reviews! Wonder if they care they still only get one star? My phone and internet go out together and it takes an average of two weeks to repair. Just to talk to customer service person takes an average of 8 minutes just to go through the phone tree. Aggravating. Scheduling, repair, and text messaging are totally out of synch. It’s like one department doesn’t know what the other is doing. They don’t seem to keep a history of customer repairs, as mine repeats and they keep starting at square one every time. They’re not listening to what I’m saying. Extremely frustrating company. And now I will have to try and get credit for no service, it wasn’t even offered. No customer relations.

Terrible company. Over last couple years have dropped many channels, yet we pay more for less. Cable offerings have changed were there is no good way to cut costs. Long wait times to contact anyone.

Absolutely the worst company that I have ever had the displeasure of dealing with

Never was happy and still not. Too many problems

Everything they do is terrible.Update.... I made a appointment for a technician to come repair my service because both my telephone and internet have not be working for over 3 weeks. I made the appointment about 10 days out because I have to take off work drive out to the cabin and meet the technician. There is no cell service, I tell the tech support person this every time. Please put in the notes there is no cell service and they can’t call to confirm their arrival time they need to just show up I’ll be there. 4 TIMES 4 SEPARATE appointments over the last couple years the tech doesn’t show up because they can’t reach me. Then they want me to reschedule. Basically they steal your money and don’t provide you service. Literally my service doesn’t work no phone no internet and won’t show up to fix it. You try and escalate to a supervisor or a manager but none are ever available. Must be nice to have a job collect pay checks and not do your job. Last time I checked a business is when a customer pays a company for services and that company in return supplies said service.

I wish there was a ZERO stars option. Just to paint a picture in your head, this company and the service of this company makes spirit airlines service sound like you are talking to amazon customer service. I never right reviews but this is the worst company on the planet. Literally just taking advantage of their customers and stealing money. When we got the service we had to take 3 days off work because they never came when they said they were going to (just not showing up) so ended up on the phone for a total of 4 hours to get the installation fee waived ($75). The rep said they did it and come to find out they put it in but then denied it. We changed our name on the account to make me the primary instead of my wife...they charged us a $75 installation fee for that 3 months later, after paying the initial installation fee. We called customer service and were on the phone with 4 different reps for over 2 hours, and after all that they gave us a fake “win a vacation” phone number to call for the other billing department. Even if this was your LAST option don’t use this option. We didn’t listen to the reviews, hopefully you will.

Poor customer service

Everything is ALWAYS a hassle and a headache with Frontier! Save your money, time, and energy and go somewhere else but here. You’ll thank me later!

Careful, they try to charge $10 router fee. When I asked about using my router, they said they charge $10 a month whether they use their router or not. So that is $10 more a month {standard) charges they hide during sales call.

Zero Star. Very bad service. They just want to rob poor costumers. I was told that I am not under any contract, and when I got the service disconnected they charged $95 early termination fees. Really hate this service. Never ever go with Frontier.

Absolute garbage. their customer service takes advantage of people by not calling them back, putting them on hold and making promises that they do not deliver on. dishonest and will NEVER work with again! never received the service I signed up for and was charged for 4 months even after the account was canceled. do not deal with this business!

WORST. SERVICE. EVER. Shafted my 88-year-old mother, who just lost her daughter, by offering a promotion but didnt explain there was a $100 early termination fee. This, despite my mother asking if there was any downside because she would be moving within a few months and would need to cancel her service to live with other relatives. There is a reason this company has an F rating by the Better Business Bureau.

They overcharged my account the month I stopped service, and instead of refunding my credit card (the courteous thing to do) or even sending me a check (more work for me, but understandable) they mailed me a pre paid debit card. Seriously? Who does that, besides those timeshare trap companies? You think I want to carry another card in my wallet to spend that last $19.17? So glad Ive moved back into Verizon territory.

Frontier is a terrible company. If you can avoid their service, do so. If you cannot avoid it, do not accept their small discount which binds you to an annual contract. If you do accept it, you will only be able to cancel without fees at contract renewal time each year even if you are a multi-year customer.

The company after moving never provided me boxes to return their equipment and trying to force me to pay instead of sending boxes and labels Its very dishonest. They tacked on fees because I hadnt returned the boxes and reported it to the credit bureaus. phone support is no help and they wont give an address for me to return anything

Worst company ever! The reps lie about your pricing and make false promIses to keep you from canceling. Than once you cancel they charge you fee for canceling disguised as a residential broadband fee! Stay Away from this provider!

1. Constant wide-spread outages in your area.2. Have an appointment? Too bad. Frontier will cancel the ticket regarding the wiring in the box on your house because they fixed a problem 30 miles away.3. You are better off using the pony express to deliver your internet.Run away from this company as fast as you can.

Poor customer service. It is fine if you need to ask a simple question but if you need to speak to a supervisor you are told your wait is 15 minutes. Which means that either many people are calling with complaints/issues or they do not have enough staff either way it leaves customers with poor service. If you need internet for your business this is not the company. I have continued to have problems with the service needing to be reset ( at least once every three days) . If you are dealing with a customer and using the internet when the service fails it takes a few minutes for it to restart.

Had Frontier in CA. They set up services I never ordered and tried to charge early termination fees after I told them I wasnt paying for anything beyond what I ordered. I moved from CA to VA and canceled service before I left. They let the remainder of that pay period roll until the end of the month to get the extra $30 out of me before dropping them.Long story short: Verizon sold a lot of their market to these snakes and I never thought Id say this...but Im glad to be back subscribing to Verizon. Avoid Frontier at all costs if you can. One of the worst cable/internet providers in the US, and I bet theyll go the way of Time Warner with the way they run their business. Terrible.

Worst internet provider in the world. Newer ever let Frontier to get in your home or business. Last 6 months I do not have internet because of this junk company. I do not renember how many times l talked with them and how many valuable hours I spent on the phone. More than ten times technician came same answer we did it but as soon as technician leavs you lost your internet connection. Just turn off your moden then on you have connection but couple hours later you ofline again. I wasted mytume and many with this spam company even they do nit any star.

Frontier is the worst airline I have ever taken. Any money saved is not worth the headache! Flights are always delayed and is severely understaffed

After being on hold for 50 mins I finally got someone on the phone. My internet has not been working properly for months. I feel like I have dial up the service is so bad. I dont recommend Frontier to anyone. Im paying $52.00 a month for internet that keeps saying Im not connected when all the right lights are flashing. Tech support keeps saying they are working on it, but there is no improvement at all.Stick a fork in me, Im done. I just signed up with Xfinity.

My friend has this its terrible, 2 mbps download speed I gave it five stars because my friend told me to but its still ass dont get me wrong

I didnt have a good experience

No comment i thought this is frontier airline which is fine for me

MY FLIGHT WAS DELAYED 10 HOURS WOULD GIVE 0 AND SERVICE IN THE AIR WAS TERRIBLE WHEN I ASKED WHY THE FLIGHT WAS DELAYED AND THEY SAID I DONT CARE PLUS THERE WERE HUGE MOTHS ON THE PLANE

Seemed to be thoroughly invested in solving the problem.

Pure rats in this company beware 🕵🐀