This is a very cool building to visit. The history behind it is also very interesting which you can learn all about it in the basement. The building is very clean!! Lots of staff available to help answer any questions you may have. The first and main floor is the Apple store but it’s not like a regular Apple store. There is a huge selection of all of Apple’s products. On the second floor is a digital art gallery and the library but they were both clothed when I came on a Saturday. Still a cool visit and it’s free to enter and walk around.

Amazing store. Even if you are not into buying apple products, this is a must be location. Located in an old library. We bought two products, and the service was outstanding!

I went into the Apple Store at Carnegie to buy an Apple product for the first time. I was told to wait by another worker but I was pressed on time so they sent me to the payment table where Andrea was working. To my surprise, I quickly realized that she was hard of hearing. She used a tablet to communicate and we were able to get the devices I wanted smoothly. When she verbally spoke to me and I didnt understand, she graciously typed and I got my items quickly. I really appreciated her service. I have never been served by a hard-of-hearing individual and the experience was pleasant. It made me desire to interact with more individuals with varying levels of ability in the future. I commend the Apple Store at Carnegie Library for their ability inclusive hiring process which enabled me to meet Andrea because she was incredible.

I was in the store, I arrived on time. They received me respectfully, they were kind, they offered me a place while it was my turn. I told the seller that I don’t speak English, but I speak Spanish. They were attentive to me framing a Spanish speaking salesman so I could tell why I came. This is a very elegant and attentive grst deal on the part.

I think is the most beautiful apple store that I have seen. Nice preservation of the building

Of course, for today, this is a beautiful store. But turning a historic library and landmark into a retail store just generally makes me sick.

Too beautiful!! I walked in at the last minute because I needed a charger for my 4 Hour drive trip, it was totally last minute and I of course did not have an appointment. The staff was so nice and friendly!! They managed to get me in in less than 2 minutes and I could finally go back home safely! I appreciated this so much!

Was having a ton of trouble getting my iPhone 13 to activate and spend a grand total of 12 hours with my carrier online and in person to try to fix it. Came here and Todd helped me out and got me a new (working!) device in no time. Seriously could not be more grateful — helps that Todd was also one of the nicest people i’ve ever met!

I ordered an iMac online and went to this Apple store to pick it up. The staff was amazing - they had my computer at my feet within minutes. The staff member who brought it also offered to carry it to my car. He was even nice enough to take a picture for me to commemorate the experience. Loved it.

Poor Parking and slow timelines. Phone was ruined by IOS 15 update. had a seven plus and it completely glitched (256GB) so I brought it in and there isnt much they can do. Audio crashed and battery health is low but software may still have an issue. None of the work was comped or discounted even though it was apples fault. These updates sabotage older model phones so you have to go in and buy a new one. It is also annoying that you have to back up you iPhone over iCloud or direct to your computer. With a 256GB phone most computers cant fit that backup on it so I pretty much gave into paying the 2T cloud subscription plan. Just becoming a disappointed customer at this point. Apple is so large of a company they should have more apple stores. Another major corporation with layers of layers of communication chain of command it becomes difficult to get things done. their volume is so high at this store you feel like they are trying to just keep it moving. If your stuff dont work just buy a new one mentality

I would like to give a huge thanks for the supervisor on the morning shift I forgot to ask for his name, but his strong leadership and attention to details of customer service made everyone very happy! I also would like to give a huge thanks for Xavier his Journey at Apple will be full of achievements!

Yesterday I was out for a walk and randomly stopped into the Apple Carnegie Library. Raphael greeted me when I walked in the door. He was every so kind to show me around the store and inform me an all of the current offerings/productions that Apple offers. Raphael is very friendly/kind and he is knowledgeable of all the Apple products we talked about. Raphael provided outstanding customer service!

Nice place but most of the stuff which would be looking for would probably be out of stock.😐😐

Amazing staff. Love this store!

Apple has done a beautiful job restoring this historic building. Times change and Apple is preserving the past. Apple hosts more than just products to see. Free Genius classes are offered in the central, sun-filled space. The ground floor hosts a modest art gallery. The 2nd floor hosts the DC History Center operated by the Historical Society of Washington, D.C.

The have nice safety measures during covid. I had an appointment and had to wait ten min in the line. The service by these people is APPALLING, I am not a guy usually complains of bad customer service. But I visited this store 3 times to replace my battery because the battery performance was very bad. The first time I went the diagnostics showed the battery was in good condition. But I told them the charge drops suddenly and it doesn’t hold full charge more than half a day. They told me to erase my phone and use it for a week and check how the battery performs. I did that and still my battery was bad. I made a second appointment almost a week ahead to replace my battery and when I visited the store they told me they are out of batteries that fit my phone. Are you kidding me, I drove 30 min -one way for the whole purpose of replacing it and paid parking and then u say you don’t have the part. Then why the heck did you give me an appointment if you don’t have the part. Finally the third time, I have been told that my battery replacement cost is waived over phone and when I went to the store they say the lady did not note that information down and the manager told me I have to pay $70 out of my pocket. Their justification was I didn’t do a reset connecting to my computer in the first place and thats why they the test was not complete and you have to pay out of pocket. Then you should have done that diagnostic in my first visit. I would not go to this store again and I am sick and tired of their excuses and service. They are located in the heart of DC and provide such a HORRIBLE SERVICE. Didn’t expect that from apple.

Great store. Great staff. Its my favorite big kid store.

Great looking place. Great customer service. In and out without having to move from one counter to another. All taken care of in one place. Brian helped us and was great. All the best to him.

Super well located. Attentive staff. If its not the most beautiful apple store Ive ever been to, its certainly one of the 2. Either this one or the one in Amsterdam.

Worst customer service I’ve ever dealt with. Tried to get replacement AirPods. Said I had to pick them on certain date. Gave me a number to call if u able to make it on that date. But, best part number is not connected to any human making it impossible to change date of pick up. Went to store today to try and get AirPods. Now have to reschedule appt with to tech to verify airports are broke. Again. This sucks

The inside of this place is beautiful but the customer service and information from the genius techs is terrible. I went into the store on two different occasions one time for my iPad and one time for my IPhone. I left out not even wanting to have Apple items anymore based on the service. I didn’t receive a new phone or tablet from this location either time. I feel as though the techs here are are not properly trained based on how they spoke to me as a customer trying to replace their items who has Apple Care! Telling me no one else can assist me ( not even a supervisor) w/ my problem and that all apple stores would tell me the same thing. The worst customer service experience I ever encountered has been at this location. The point is I just will not be returning to this location. I was able to receive help from Georgetown Apple store after 4 days of not having my phone. He had no problem replacing the phone literally less then 30 minutes.

Newly refurbished building that is now an Apple store, small research library, and history exhibits. The building was originally a library with funding made available by Andrew Carnegie. Its now a nice, open space with lots of natural light.

Spacious and modern while respecting the heritage building. Kudos to Apple for inclusive hiring and providing ASL interpretation at their live storytelling. Great activity for all family away from screen. Research library will reopen in July 2018

Beautiful building with historical exhibits above Apple. I joined an AR class which was accessible and had a friendly teacher. Some harder to find products here.

This is a beautiful building and Apple has only enhanced its grandeur and beauty. It is worth a visit when if only to see this landmark building. In terms of service it is quintessential Apple, professional, friendly and helpful.

Great Location no proper sign to say this is the apple store with a well posted Sign Life would be better

Extremely nice interior, lots of helpful staff as well

Sales skills are next level of the employers. Beautifull store.

Went to purchase an iPad. The ASL sales representative (Janis) was fantastic and very helpful. We were about to close the sale, but, another store assistant (one directing customer traffic; ‘store-traffic person’) made it an unpleasant experience.We required assistance resetting the MacBook Air (trade-in/exchange) and the store was about to close. A polite “we need to close now and don’t have anyone to reset the system” would have sufficed, but, they hit me with a condescending “are you guys going to buy an iPad today?”, “it is the customer’s responsibility to reset”, “I will send you a link to reset instructions”, “we don’t work for commission”, etc.Long story short - We felt embarrassed for the ASL sales-rep and interpreter who, scheduled an appointment with a technician to help with the reset and apologized for the store-traffic person’s behavior.

Stay away from this Apple location. I am on my fourth day of trying to get a charge for an iPhone 12 that my daughter with my permission was trying to upgrade from her old phone. She never left the store with the phone. My bill has other charges that I do not understand. Verizon has confirmed that her number is working off the original phone. After being an Apple customer for decades, I am very disappointed in the run around I have been getting.

Pre Covid, this was a place I saw up coming artist, photographers and cool new products in a beautiful space. This day, I Came just to sit out side the historic building. All of it is interesting.

A dehumanizing experience. Went in for phone repair; I told them I had not backed up and my photos were important to me. Shouldnt be a problem they said... but they couldnt fix it and replaced the phone. They wouldnt let me get my computer and come back to offload my photos from the broken phone. Was told I should have backed up or paid for more storage. Allowing me to come back in an hour would have been a minor inconvenience to them - but no, wouldnt let me do it and months of family photos are gone. I left feeling like I was a waste of their time.

Only had experience with them on the phone and there was an extremely rude guy who picked up, was not helpful and then tried to transfer my call and ended up hanging up on me after waiting 40 mins on and off with this guy. So rude. Just because of that interaction i would go anywhere else. Im sure there are some good humans working there but this guy was awful.

Wasted a gorgeous landmark on a glorified mall cellphone kiosk. Its a crime against architecture and history. Add in they are hawking over priced electronics from the most arrogant company in America. Ugh.

Check old photos on the lower level. DCs history

One of the best Apple stores I’ve visited with a research library and museum.

The most beautiful Apple store I’ve visited! On the ground floor they also provide the introduction of the original public library!

Bought charger and cord for my sons phone.Great customer service

Staff outside was great. I was there for a pick-up. I would have liked to see inside.

Nice 👍🏻

Went here to get a new iphone for my wife. Met Alex our sales rep, super friendly and helpful! Above all helped us with our Diplomatic Tax Exemption even tough it took a while to get it sorted. Kudos to Alex, a true asset to the store!

Nice store, very organized, and staff are so welcoming and knowledgeable.In addition, the gallery down stairs is simple but nice.Went to shop with my family, had a great experience.I recommend this store over other Apple stores for all above plus its not crazy crowded as the others.You really get to experience the Apple customer experience to the fullest.

I was there today and I had an appointment and I informed them that I have a flight in three hours, but no one helped me, yet I waited for an hour and left to reach the airport on time

Made an appointment, waited around for 45 minutes, and at my appointment time was told it would be at least another 20 minutes. Total waste of time.

Great sales team.Had special staff for deaf people

Too long of a wait. I had to visit thrice to get my camera repaired and it still has problems

It looks amazing inside! They had umbrellas for customers to walk to the entry way when it was raining and also an employee outside out front to direct you to where the entrance is as it is a little hidden. Notice side conversation between employees and they generally seemed happy to be there and at work.

I love the diversity. Everyone was over the top helpful.

Excellent Helpful Tech ServiceAnd I Understood Everything Jonathan Said😁

This was by far the coolest Apple store experience I’ve ever had. Inside of the Carnegie Library is gorgeous. The staff was extremely helpful as well - my issue was handled very professionally.

Always get great service. Be warned the covid precautions slow everything down so be patient, but truly everyone made the experience easy!

Ive been to all the Apple Stores in the DMV area and this is arguably the best one. I picked up my Apple Watch from here during the COVID pandemic and the overall experience was very fast and smooth. Also, I was here on the locations opening day in 2019 and really enjoyed how the Carnegie Library was repurposed so nicely for the store. The DC History Center upstairs and downstairs exhibit on the Librarys history are really enlightening and cool to peruse as well.Im admittedly a fan of Apples products and stores, and can say with confidence that this one is one of their best put together stores. In terms of aesthetics and overall experience, its up there with the Downtown Brooklyn, Fifth Avenue, and Grand Central Terminal stores in NYC and the location at The Grove in Los Angeles.

This review really only reflects the salesman and does not reflect anything else about the store. Its clean, its appointment only unless theyre not all booked then walk-ins seem like theyre allowed. Everyone is socially distanced and all of the Apple items are available to look at.Just went to the store today to speak to someone about the differences between the Macbook Pro and the Macbook Air. I was ready to make my purchase today if I could only have spoken to someone who actually knew what they were talking about. My salesman, Victoria, had no knowledge of the products she was selling and she seemed very uninterested in selling anything to me. I was in and out in less than 8 minutes. It felt like she was kicking me out since she knew she didnt have in stock the items I was interested in purchasing . Terrible experience, Ill just do all of my shopping online for Apple.

Wow, this is amazing!!! They made the conversion flawlessly.

OMG Did you see the price on the 12? If you did you are probably like me wondering who will get higher, Bitcoin or Apple phone...Long story short, I got myself a new Iphone 12 lol. And as expensive it is, it is amazing. The fastest device I ever had by far. Camera better and just stronger and again so much faster.

Nice space. Almost Zen like.

What’s the point of having reservations when you still have to wait when you get here?I’ve been sitting here for 30 minutes and legend has it I’m still waiting...

I went there to get replace my phone and it was fast and smooth and i would recommend that you go there

After waiting 20 mins, once inside wasnt sure who was going to assist me after my name was taken. Felt weird just standing and waiting. Plain wall with an apple on it - waste of space: advertising.

Not helpful. Wanted to ship phone away for a week for a basic screen repair. Avoid at all costs.

The ultimate Apple store experience great service cool store concept

Appointment only. It says open online but they wont let you in without an appointment and providing your name and phone number.

This used to be a library, now there are no books. Way more standing in line than in the past. The computers are also very expensive.

Felt like I was in a museum....not sure of the next step once in the museum or who was going to assist me...Staff looked like regular people until you notice or realize their logo was a very small Apple. Weird experience...

Sent in 15 Macbook Pro to have battery replaced and it came back with a broken speaker. I wasnt able to take it back in to be repaired because of the pandemic. Was just told it would cost an extra $120 to repair the speaker because it was outside the 90-day warranty period for the battery repair that had caused the speaker issue in the first place.Was planning on buying the new 16 Macbook Pro ($2,500+) when it comes out later this year, but have now changed my mind and will buy a Windows laptop for the first time in a decade. I suppose theres no need for me to generate even more profit for Apple when they dont provide adequate service for their products.

Matthew was incredibly helpful and answered all my questions. Have been here a few other times as well, both before and during covid, and the staff is always pleasant.

Apple is Apple it has its pros and cons

Mr Carnegies vision speaks powerfully and yet vobttollwdly in this posh palace of blindingly white marble. Post pandemicc it will warrant leisurely hours.

Currently the store is doing appointments only from what you get inside things move smoothly

Went to the apple store its very nice!! I loved it!

Absolutely horrible, non apple like customer experience. Never coming back here. Zero on five stars. They have a nice building and they are taking customers for granted. Bad for the the brand

Beautiful store, great and helpful salespeople who work there

Beautiful store and very helpful staff.

Beautiful building!! Also great customer service. I’ve been super happy with of my purchases and apple care. Highly recommend!

They never pick up the phone no matter how many times you call them. Horrible customer service.

Did not solve my iPad Air issues.. however the technician was very courteous and very good looking and very adept ⚡

It’s a means to an end.... just like every other apple store. I waited an hour outside the store just to go inside and have an “apple shopping specialist” loiter across the table from me while I looked at watchbands. And profoundly unfun and subtly stressful experience. I’m glad I don’t have to go in there very often.also, I’m not sure why it took six different people asking the same redundant reservation appointment questions to get me inside the store

The customer service is great and of course I’m an Apple junkie! So glad it’s on the subway line.

Short wait time for my appointment friendly staff great service 👍🏽🤗

A Beautiful building. Great staff.

Poor service, no parking either.

Disappointing that they closed back down and did not notify any of their customers. I dropped my computer off for repair on 7/16, and they closed about a week later so now the repair center is holding my device since they don’t have a place to send it. It would have been nice for this location to notify us after the closing and help us get our devices back. I will never come to this location again.

Loved the streamline service and impeccable visuals

Great place, great service..special thanks to Mathew for his assistance

At least I was thought of & image flashed.

Beautiful building.

Service was amazing and the staff is really ensuring their safety and the safety of their customers with Covid precautions.

I had the most wonderful experience working with Malik today. He was so patient with my non-techy self, answered all my questions about laptops and phones and working with a Mac, he went above and beyond to help me find the perfect product for my needs from start to finish, and made me feel so safe and respected with social distancing and sanitizing the devices and smiling behind his mask!! It was truly the best (and most fun) shopping experience I’ve had in a VERY long time. Huge praise to Malik from a very happy customer! Thank you so much!!

Great store....lively environment.

This is a very inspiring place where the old meets the new. From outside, it looks like a classic architecture. But from inside, you see the cutting edge apple products. It still keeps some exhibition that remains you the past history of the city.

My iPhone 6s needed a new battery as it would no longer hold a charge. As requested, I left my phone to be there that afternoon to be worked on and returned by 7 to pick it up. After waiting til 7:40 minutes, they told me it was not an original battery so they could not or would not help me. But, if I wanted to buy a new iPhone 6 for $299, they would be happy to help me. They didn’t even charge it. My next phone probably won’t be a iPhone.

Im not giving this a five-star rating because its an Apple store. Im doing it despite being an Apple store.Pretty much every Apple store is the same, wherever you go. This one seems the same when you go in, although the restored Carnegie building space itself is very nice. What makes this store special is the stairway almost hidden away in the back.Upstairs, you can visit the DC History Center, which is basically an expansion of the City Museum space that was in the Carnegie building a few years ago. The History Center contains a city timeline, artifacts from the citys history, and one room dedicated to panoramas both printed and digital, called The Big Picture. You wont want to come here all the time, but its definitely worth a visit.Downstairs, you can see photos and blueprints for the Carnegie Library itself. This is small but also worth seeing.Both museum sections are free.

Can someone explain to my why it takes 6 people to escort me to the Genius Bar? That’s 5 additional people who have to be contact traced if anyone of them develops covid.

This review is based off 2 incidents from the Genius Bar staff at this specific store. One with my husband and one of myself. I’ll start with my husbands experience. This store wanted to repair an issue on a new iPhone 10s and instead of exchanging it (it was under warranty), they replaced a part of the phone that ended causing more issues on the phone such as the microphone not working bearing it worse then before the “fix”. A total mess.Now my 3 day ordeal with this particular store comes in. I had an iPhone 11 Pro Max with a camera issue. I got a black screen at random times and did screenshots and screen recordings of the issue. First day, I came in and they couldn’t reproduce the issue and was asked to erase my iPhone and set it up as new. I reluctantly did that with huge hesitation. That reluctance was valid as the issue persisted. I called Apple Care ( I have Apple Care +) and they said I should be able to get my device swapped out. They notated my account and day 2 of this mayhem starts.Day 2: I come in and I present them a case ID # and they claim I can’t get a replacement because “they don’t do never that until something is fixed” and was offered a camera replacement and yet ANOTHER day of work being taken off. I kindly rejected the offer and asked for a supervisor . That manager was mildly aggressive with his approach and practically said “I don’t care what Apple Care says, I won’t swap your phone out”. I ask for a higher manager. He states that they are not in the business to swap out phones and that while my inconvenience was unfortunate, he also didn’t care what Apple Care said and offered some kind of “express return” which he said would cost 500.00. Other customers around me were in shock and told the rep to help with a proper solution especially with such a new product. Customers around me were very uncomfortable. The last manager tried to come off sympathetic but came off uncaring, deceptive and completely ridiculous. I couldn’t with the amount of ignorance. I’ve had iPhones since the 3GS and have never had this kind of experience. I left and immediately called Apple and the customer relations team was NOT happy about this insane issue. They again noted my account and fixed the issue promptly. This specific stores Genius Bar is a disaster and needs to take several steps back to respecting a customers time and request.Day 3: Issue finally resolved with a much more competent team.

Im writing this review because Palmer provided me *exceptional* service. I was a walk in at the Carnegie apple store, stressed out of my mind because my computer randomly crashed right before my first grad school exam. Palmer not only quickly diagnosed the problem and worked with me to fix it, he consistently checked in with me throughout the process to make sure everything was okay. Its great that the store employees people who are genuinely invested in what they do and strive to help the people who come in.

Superior Apple Store with extremely kind and knowledgeable agents. Willing to assist you any way possible. The best store compared to the Apple Store at the mall in Crystal City.

Great service....

Exterior and interior are beautiful! Definitely worth stopping by and checking out, even if you’re not looking for a new product or service. Speaking of service, the team here is top notch (high performers from other local DMV stores), recommend this to all locals.

Best Apple location in DC. Tons of friendly staff to help you find what you need. They did a beautiful job renovating the space while keeping the old charm feeling. Definitely make sure to visit this location.

Even though you select a pick up option for a new purchase, you have to wait in line. Poorly managed