I have been with Allstate for over 10 years for personal auto and rental insurance. So when I started my own small business, they were my go to place for coverage. However, after poor customer care and lack of responses, I decided to change all of my policies. Felicia Folarin and her team completely mishandled my policy termination. It has 10 months and I am still dealing with the mess they made - including sending me and my business to a collection agency when they have clearly stated several times the error was on their part. If you are looking for an agent - steer clear of Felicia and her team.

Felicia is the best and so responsive to help with any and all of your needs!

Its a joy with my coverage with allstate and i will recommend you to my CHURCH FAMILY AND FRIENDS

My experience with Allstate is wonderful. My question(s) are always answered and handled in a professional manner.

So I called Allstate to check an issue and the woman at the front desk Jerri whatever has a serious attitude I have never in my life been spoken to with such rudeness and sarcasm before at a place where I do business at! This lady clearly needs to be trained more with her customer skills. I have never been redirected to go to another business when I’m already giving my business to this establishment and have been for quite sometime. I’m so done with them at this point and this place does not need to represent Allstate!!!!!!!!

Super helpful and fast in giving me a quote.

Always willing and excited to help

They are the 💣💣