The adult program if you get sick your ganna get kicked out the program but the staff is nice but the supervisor doesnt answer phone when u call and they never call back

If you go here, you will undoubtedly be screwed over at least once by the incompetent office and administration staff, if not your actual doctor. You WILL have providers switched constantly on you, resulting in having to retell your life story every time. You WILL have appointments cancelled where they fail to notify you, and you WILL have issues obtaining medications on your insurance in a timely fashion. Its a clown show.

Stay away from this particular location. For starters, you never meet with your therapist. You get pulled into your therapists office for maybe 5 minutes every 4-5 days just to ask a few basic questions, but besides that, you never get to actually meet and truly talk with a therapist. You are expected to sit in group therapy, all day every day, most days you won’t even be pulled out once to see or talk to someone. It took me a week to speak with an actual psychiatrist, before that you meet with students who don’t seem to truly be listening to you. I had one student who made it very obvious he wasn’t listening to a word I was saying. I was instead being contradicted and told that I was wrong and that I essentially don’t feel the way that I feel. Once I finally got to meet with a psychiatrist (who never actually talked to me herself, just listened to what her students who met with me for 10 minutes max had to say) who instantly tried to shove medication down my throat with no knowledge about me besides the small bits her students had shared. On top of that Dr Sheba was EXTREMELY unprofessional. Instead of actually focusing on me, she spent more time on the phone with her daughter, telling her the answers to her math test and texting away, paying more attention to her phone and helping her daughter cheat a test than the did actually talking to me. I would be in the midst of talking and would be told to wait so that she could finish her text message. After only a week at this particular location I stayed with my dad in Flint and transferred to that location. I found Flint to still not be perfect, but a lot better than the Warren location. Although their program also wasn’t perfect, having a therapist not a lot of people are fond of, they have a phenomenal psychiatrist at that location who I genuinely wish was in a practice outside of New Oakland. Overall, I do not suggest New Oakland to anyone who is actually, truly wanting help.

I have to say without these kind people in my life today im not sure where i would be today. From my doctor, my therapist even the awesome receptionist i absolutely love all of them. I truly mean that, they all have helped me get through some of my roughest times and still continue to do so. Yes of course 5 stars from me! ❤👍

New Oakland is the Best care I have received in 30 years. When I was in a depressive crisis they got me in within a couple of hours and assessed my needs. They set me up with a medical Dr. That listened to my specific needs and put me on medication that literally changed my life. I feel normal again, and am the most successful Ive been in years. My Trauma Therapist Christina sees me weekly over Zoom so I dont have to drive anywhere. And my Np/Dr. Does my RX refills over the phone. Everyone from the front desk to Dr.s are concerned, friendly and understanding. They are familiar with the fact that Psychological illness is a medical condition, and treat you with compassion and kindness. Please dont hesitate to get help for yourself, call New Oakland. I live in Wayne County and no one could help me, but they did.

This place has been great to me for over 15 years. Based on previous reviews; no business/office/establishment runs ever runs perfectly but this place will always try to make it right. At the end of the day, I highly recommend New Oakland not just because of what they do but also because of the people that help them do it.

Very warm, inviting place. My counselor is wonderful. The front desk is fast, patient, very friendly and listen very well. I appreciate all that everyone of you do. Thank you!

Terrible service. Rude staff. If you care about your mental health go somewhere else.

Friendly staff, they are very helpful. Really like my therapist and psychologist, willing to drive 15 to 20 minute drive because of both doctors. Glad that my primary doctor recommended new Oakland. Was at a low point in my treatment plan for my depression with primary doctor. Didnt feel like he was really listening to me and just upping my dosage. Was taking 300mg of venlafaxine per day and 250 or 500mg of depakote.Thankfully after being referred to new Oakland both doctors helped me and Im no longer taking venlafaxine 100mg 3 times a day.Thanks to both of my doctors, happy that I have been a patient for about 6 years now.New Oakland is worth checking out.

This is the most unprofessional medical practice that I have ever encountered in my entire life. If I could give it negative stars, I would. They have absolutely zero care for their patients, and they are sure to let you know that. They put it right on the table. They bounce you around from therapist to therapist, psychiatrists no call no show to appointments. Psychiatrists also do not listen to any of your feelings or concerns. You cant reach anyone you need to reach, even if you call multiple people multiple times. They dont care if you dont get your meds, they would rather see you suffer. They also dont care if your nurse practitioner or therapist no call no show. The people at the main call center, and the receptionists at this office make it known that they hate their job and they make it known that they dont like you either. Why dont you go work somewhere else then? Instead of making mental health patients feel like a burden. This is a mental health facility for a reason. Yet, they make their patients feel bad for having the issues they are supposed to be helping them treat in the first place. My anxiety is much worse since going here. What a joke. You people are in the wrong business. This places license should be revoked and they should be shut down, because at this point, who knows what mental health patients will do without adequate care they are promised and expecting. Clearly you dont care what happens to them if you cant make sure they have the care they need and deserve. It is honesly disturbing how you treat your patients.

My son has been going here since he was 5 years old and the therapist had helped him and guided him. I love specially Ms. Bronwyn, Mr. Mike and there was a young, new therapist there but i think she was relocated, she was really good and compassionate.

Would not go back. I’ve been trying to get in for an appointment for 3 months now and still nothing. I got charged $240 for a 5 minute conversation on the phone. Outrageous.

I had made a couple of appointments for my daughter and both times the doctor didnt call us. She actually marked us as a no show on one of the visits. Dr. Smith the psychiatrist.

I have been going to new Oakland for about over a year everyone is so nice their and friendly!

If you are thinking about going or sending someone you love here i highly suggest you read this review word for word. I am leaving a terrible review because I have been struggling with mental health my whole life and this place only seemed to make things worse for me. I do not wish for anyone with the same struggles to be put through what I went through and am still going through. I was part of a 2 week day program called FACE TO FACE and the group therapist constantly talked only about herself and her wedding and often had us sit in silence. At one point some of us fell asleep because nothing was going on. Not only was this a complete waste of time, money, and energy but my driver was late not once but twice and I missed 3 hours all together due to that. On top of having a terrible experience, they have been trying to collect an extra $1,000 than the price that was initially given to me. I attended this program in January and did not receive a call about this price change until March. They were very careless when speaking to me and failed to send me a statement regarding my charges in the mail as I requested. I had called a few times trying to get more info and no one could help me. Come August, i receive a call from a collections agency threatening my credit score. Since then I have been making constant phone calls and speaking to all different employees throughout New oakland. Most of the ladies I spoke to were very disrespectful, careless and all around negligent. Eventually i finally got ahold of the right person who sent a form to me in the mail to make a formal complaint. I received a phone call yesterday basically saying there is nothing that could be done and there is probably no way they can make things right for me. This experience has put me through the ringer and has effected my mental health in the most negative ways. I am currently seeking some sort of justice and considering taking it up with law and hiring a lawyer.All in all, I care about other people and their well being and hope that they find the right help they need. This place is NOT it.

I would never go back to this place they treated me horribly.. the should be retested for there doctor certification I was harassed and yelled at at a time of Crisis over the phone they showed me no respect made fun of my disease and talked to me like I wasn’t even a human being.. only gave 1 star because there is none lower this place needs to be looked into because not sure if the doctors have proper credentials.. I thought I was the quack but they are a bunch of quacks in there.. please don’t waste your time going there I think they are in the fraud business. Was just told by a nurse that I should go to my pain doctor to get prescribed mental health medications and that I don’t need to see a therapist they make absolutely no sense. I have no idea how they can still be in business

This place does not care about their clients. I would highly recommend you look elsewhere. Therapy is in patent they’re people answering the phone can be rude and inconsiderate, not to mention they just discharge their clients without any warning. This is the last place I would ever go to help with mental health.

I left here in worse shape then when I started. Absolutely terrible. The state of Michigan should revoke their license.

If I could give this place negative stars I would. All they care about is money. Twice therapists have NO CALLED NO SHOWED ON MY DAUGHTER. She was coming here to get better and all you did was make everything worse. I had to move heaven and earth to get her to go to this appointment and no one could bother to call and let me know it was cancelled, but when it came to billing, you could call the week before to let me know I needed to pay out of picket!! NEW OAKLAND IS A JOKE.

My counselor is good, however I just had my second visit a psychiatrist, Dr. Shiba who put me down and seemed more concerned with her computer than my treatment. She showed complete lack of professionalism. My first psychitrist, Dr. Van Adel was wonderful, caring, and compassionate and listened to my needs. There was an utter lack of continuity of care from one Dr. To the next which is worrisom. Going forth I wish to see Dr.Van Adel to ensure that my mental needs are met with and professionalism and continuity.

Currently doing this program and if I could give this place negative stars I would as well. They do not understand the concept of mental illness and the program is ran very poorly. I feel like all they want is the money. Such a shame. I thought I was coming here for help.

Straight up unprofessional and disorganized. They dont care and they barely hide the fact that they dont care. Its all about the money at this place, your mental health is secondary to them. I would seriously rather give zero stars.

They lied to me left and right about what my visit would cost, after I had to call 4 times cause they kept forgetting to call me. After I had my first visit they hit me with $600 in additional bills no one warned me about. When I made my appointment 6 weeks out, no one told me I wouldnt get to see a doctor for an additional 2-3 weeks after that. I was in tears as they handed me a ton of papers to fill out and the girl helping me explained them to me entirely wrong. I ended up signing a form that consented me to $400 in drug testing even though Ive never touched drugs in my life, and again I was lied to about the cost (they said $20). Now theyre claiming they can only waive $200 of this after I was promised by 2 people that I would owe nothing due to their mistakes - apparently the lab tests they shoved me into are a separate company I have to talk to now, which I specifically asked about and was told no previously. They completely took advantage of me knowing I was coming in for therapy due to extremeand costly medical issues giving me depression. Beware!

Have two small kids grieving their mother they wasted our time had me and their grandma take off work to tell us they dont accept our insurance days later after telling us they do. Id give them negative stars if I could and have reported them

DONT DO IT. So far not so good . Ive called them to inform them that the appointment they set up for me is not soon enough because my prescriptions were supposed to be refilled yesterday and theyre telling me I cant get in there until the 31st of this month . They told me they were going to call me back after they spoke to their supervisors to figure out what they could do for me because they dont want me to go without my medication . Have yet to receive a call and have called them about five times its almost impossible to get through to somebody Over there. Mental health has really become quite the joke .JULY 2020 UPDATE: been going there like a year ish- they just tried to close my case due to noncompliance. I missed my appointment last week with my therapist Melinda . Talked to Sarah They said that every appointment Ive ever missed with each of the therapists all adds up so they are closing my case. EVEN though Ive been tossed back-and-forth from therapist to therapist because they all kept transferring locations or quitting or deciding that they didnt want to work due to Covid. I really enjoyed telling my story to over six different people now especially when I suffer from anxiety. I enjoy that their doctors dont have to show up for my appointments but if I miss a couple of mine my case gets closed . Also Love how It wasnt this big of a deal to them when I couldnt get my medications on time or I couldnt get scheduled with an appointment in a timely manner. JOKE. All they care about is getting your money or charging your insurance they do not actually care about helping you. Only person I ever had a good experience with was Cody at the FRONT DESK at the Warren office.

This place will literally make you go crazy. I have never seen a more unprofessional, uncaring group of people in the healthcare industry. Listen to the other reviews too, they arent lying. This place only cares about money. The Dr. Cancelled my appt last minute 2 times in a row which caused them to close my whole case lmao. This place is seriously a joke and should be shut down!

My son is in a program there in which he is to be picked up for this program starts at 9 but the can never seem to get here on time to get him .... it is now 930 and we are still waiting on the to pick up my son Ive called several time bc the make me late for work ... not only that I was lucky to get him in this bc the garfield office canceled my appt 15 mins before as I was sitting in the parking lot... I hope they will pay my Bills when I get fired bc they cant seem to get it together

PLEASE do not go or take anyone to this awful place! They lie about calling, all they care about is money and not the actual patient!

This New Oakland on old 13 mile in Warren is the absolutely worse place to ever even consider going here for recovery. It made me want to relapse every single time I went there or called. I would never steer anyone wrong about recovery so just trust me. They took $100 from me the very first time I went there before I could even talk to anyone. (I only went there because I was seeing a doctor that left New Life Recovery and we already had a plan. New Life was a great place btw). My insurance said that I did not owe a $100 deductable. The people that work there do not care about you at all and I mean AT ALL. I went 3 or 4 times and there was an upsetting issue every single time. Even to call there is miserable. You cant get to the doc or even leave a message on a voicemail for him. I always get transferred 3 times and left on hold each and every time for 5 mins each time. Im going to write a detailed letter to them but I highly doubt they will try to change things for the better. They never once called me and ended up just canceling me because I only saw the doctor and not the therapist. The person I was suppose to get counseled by never ended up working there. Place is HORRIBLE guys! I wish I had never left TTI.

I was a client at new Oakland centerline location for a year and was doing great and stabalized on the proper medicine. After a year I got really sick and was hospitalized for 10 days and was on bed rest for a month with a nurse coming to my home 3 times a week and a physical therapist twice a week. I ended up making and having to postpone 3 appointments because my recovery wasnt going ao good. By the time I was able to leave the house and go to a appointment with help of course, new Oakland threw me out of there for missing 3 appointments. I told them I had paper work from the hospital and my at home nurse and physical therapist that I really couldnt make it to the office and new Oakland didnt even want to work with me. I had to find a new Dr and new therapist and restart on my depression medicine and just thankful I had aba have a supportive family and would warn ppl to stay away from new Oakland!

I hate coming here. If you have real issues dont look to these people for help. The dr. Watts is thee the biggest, rudest, example of a doc. Wish I could find good help elsewhere

Diana and mrs browdyn have helped me tremendously....i went from 5 year probation to to now a manager of a 4 star restaurant and my lisence hearing is coming in the next 2 weeks. God bless them.

HOW DO YOU EVEN MAKE AN APT HERE???? They dont EVER answer the phone!

Do not know how help kids with adhd

No continuity of care between the staff, clinincians, and particularly the psychiatrists!

Bad, just bad