Check your account and make sure they aren’t charging you extra. it’s not worth the headache or aggravation. I don’t recommend this place for a second.

Best gym I’ve belonged to! It is always clean, all employees are always wearing a mask which makes going to the gym more comfortable during the pandemic. The tanning booths are also very clean. I haven’t had a bad interaction here. The staff is always helpful and friendly; they welcome me when I walk in and engage in conversation to make me feel welcome! I had an issue with payment/my card and the manager, Tyler, was extremely professional and helpful with solving the issue. Besides this small issue I have never had any other problem and it was solved quickly and easily so no real issue at all. I recommend all my friends, co workers, and everyone to join this Maxx location.

I have been a member of this gym since the day it opened. I have seen, first-hand, the incredibly high turnover of staff since the gym opened its doors in 2017. Rarely do you see staff cleaning equipment, even among trainers that are done using machines with clients, and there are evidently not enough clean your machine signs around because many of the customers dont clean the machines when theyre done either.Additionally, staff have left spills on the floor for periods of time without attending to it or putting up caution signs to warn customers of spills (this has happened on more than one occasion). There are times when the paper towel dispensers have been left empty and their apparent solution is just to place a roll by the dispenser rather than put the new roll IN the dispenser. They also dont seem to keep track of the need to refill toilet paper in the restrooms as often as they ought to.Furthermore, their ability to offer diverse classes is minimal. This particular location has been open since 2017 and they have yet to offer the full range of classes that the other Maxx Fitness locations offer. They keep telling customers that classes will be expanded soon, but that has yet to change.UPDATE (10/2019): In the last several months, this gym has gone through *several* kids club employees (and staff in general); and the scariest part is this: theyve left my baby unstrapped in her carseat attachment on her stroller, asleep, UNATTENDED, to use the restroom or whatever they were doing that day, theyve had staff physically leave the childcare room (unsupervised) to go talk to other staff at the front desk instead of picking up the phone within the childcare room, and half of their childcare staff dont seem to have much in the way of experience (if any at all), which is unsettling when youve got such young children in their care. The ONLY reason I still go is because of the childcare staff member, Ms. Sandy, who is responsible and a true gem. They ought to give that woman a raise or two and try VERY hard to keep her there as long as possible because she is great with the kids and all the parents love her. Shes been an employee there since its opening day and our family is glad to have her there.

Nice facility, but membership seemingly exceeds the amount of equipment. Members are altering equipment to suit there needs do to a profound lack of benches.

The staff there is so nice and the gym is so clean. Their cleaner does an amazing job. I toured the club with the manager Tyler, and he was so informative and so nice. I would definitely recommend this gym to anyone.

Best gym I’ve ever had a membership at!!! Tyler Ayers was so helpful and nice when I signed up!

Clean with plenty of cleaning supplies and the staff at the counter was very helpful and friendly

I love coming to this gym! One of the cleanest facilities I’ve been to. The manager Tyler and miranda are always friendly

Covid safe facility! Staff are amazing at this location!

My man Tony is a g. He’ll hook you up with god tier training.

Been coming here for a little over a year and I’ve never loved a gym more! From the staff, classes, tanning, and cleanliness I wouldn’t change anything!

Awesome staff here !!

This place is a rip-off horrible customer service when you want to contact corporate they dont know anything on how to contact them theyve been charging me a membership for about 3 years now when I cancelled 6 months after signing up and then when I called to straighten it out again the gentleman on the phone told me to go f*** myself its a joke dont go here

This Maxx location is the best one I have been to yet! It is very clean and the staff is very helpful. I have been a member here for about a year and a half and have enjoyed every aspect of it. The Cinemaxx is one of my favorite parts of this gym. I also have taken many group classes and would highly recommend!!!!

Heart facility and staff. Very clean and COVID safe!

Great place to work out, has babysitting..

Very clean. Could fit more machines/Smith Machines. Read the fine print on contracts with an annual Fee of almost $50 that you should calculate in what you pay.There are definitely less costly gyms but overall, Im happy.

Waited for a year to avoid the buy out fee for my 1 year contract. called 30 days ahead to find out when to come in and cancel. I paid these people during the whole covid shut down didnt freeze on them or anything. I go there only to be forced into buying another month after my year is up.I called yesterday and was told im all set just sign a paper. the absolute worst customer service Ive ever experienced. I work in a gym and do the same thing everyday its a wonder how you even stay open. the kicker absolutely no one was wearing a mask or even signing a medical questionnaire. Tyler the manager was the biggest tool Ive had to speak to in years. worked for the company for 1 year from the other location in Lincoln. I hope he finds a job outside the service/gym industry he does not belong working with people.aside from it being a planet fitness with a movie theater its filled with a ton of gym bros and gym bunnys taking selfies everywhere. I should have never signed a year contract at this gym.the functional training room is always hotter than the rest of the gym and it smells.and who forgets to out ice in your protein shake? these guys... bravo... when i went to get an actual cold one I was able to pay full price for their mess up.. couldnt tell you who because the turn around rate is ridiculous. I hope that Miranda leaves that place she the only one the smiles and greets you and does her job. she deserves better.

Lots of equipment could be maintained a little better I continue to work out there

Miranda is the best if it wasnt for her I would t go back 😂😂🙏🏽

Read the fine print about the “annual fee” that they charge in August! Was a member for 6 months and tried to cancel in July. I had to pay an additional monthly fee, my 40$ annual fee and a 60$ buy out of contract fee! Total rip off with poor customer service! Would not recommend!

Place is pretty nice unless the staff cant show up for work. Sitting in the parking lot at 530 in the morning when the gym should have opened at 5.... not a good look

Price is right...inc tanning, classes. Always clean, staff friendly, water fountain/refil clean and cold, lots of space and machines👍🏽

Great equipment... Great atmosphere... If you need a great trainer all for Karen Park.

Maxx Fitness, what in the world is wrong with those people?I knew I had to cancel before the first of the month. My life was in complete turmoil due to my grandfathers sudden passing (who we currently live with) and other huge life changes, but I managed to drag my teary-eyed wreck of my former self into their facility because they told me that I could not cancel over the phone. I recently paid a huge sum of money for yearly maintenance fees and was then told there would be a $50 cancelation fee (which turned out to be $58). I told them to go ahead and charge me as I was a disaster and we are moving to our new home in a few months anyway.Just checked my bank account and was charged again for this months memberships! When I called to let them know that I had canceled and paid the $58 per membership fee, they said that it is expected that you have to pay the next month after?!?! What? Why?Then the man I spoke to said if I had brought it proof that I was moving, he might have been able to wave the cancellation fee, but now it was too late.In total, I have spent over $350 for nothing at Max Fitness for two months.That place is horribly run and possibly has the worst customer service that I have ever encountered.

Well equipped, reasonably priced, friendly staff, excellent gym.

Love working out here. Clean and well maintained.

Place needs be cleaned better and please replace the paper towels more frequently.

Biggest scam out there. Don’t let them make you think there is no contract. They are full of it. You could move 4 states away and they will still make you buy out your plan. They are the biggest rip off and have the WORST customer service out there! Avoid at all costs!

Moved to this gym from the Bristol gym. Best, healthiest decision I have made in years! Love the big open space, new equipment. Never have to wait for a treadmill or elliptical. Free-weight area never crowded. Classes never crowded. Am using machines I did not use before because the space makes it easy. Perfect temps: Cool in summer (TG!!), comfy in winter. I watched a movie in CineMaxx on the treadmill - it was great! I look at the negative reviews on Maxx and laugh - they read like they were planted by people from other gyms that dont like losing business. The days of charging whatever you want with a take it or leave it attitude are over. Maxx is a great gym! Friendly, professional staff. No-nonsense trainers. Every gym charges an annual fee in some form or other. I have saved hundreds of dollars with Maxx. I walk in happy and leave feeling great. Thank you MaxxFitness!!

If you buy some training or any financial thing, and you dont cancel more than 30 days. Stand by for some bull that its to late. Because that is the way the computer works. Also if you switch your payment method and dont do it right after the last payment not 20 days before you get hit with late fees. In addition, take a look around the place is very dirty.......

Nice staff, good facilities and great monthly payment

Why are there different staff members and trainers every 6 weeks? Are they really that bad at maintaining employees?

Great price,Great Staff,Plenty of Equipment to use ! Enjoy the Spinning classes,Great Workout!

New equipment, new gym, lowest price in town. Theres plenty of space here, convenient location. They have treadmills, bikes, rowers, a few ellipticals, free weights, a large variety of machines, a dedicated olympic weight room, and a couple of group class rooms. In order to do the group classes, you need the upgraded membership. They also have tanning, and a cardio movie theater. Its a dark room that runs a different movie each day so you can get your mind off of exercising while you run. Pretty cool idea.The best part is the price. I had a signup fee of $69 (requires one year commitment), plus the monthly fee of $10/mo, and an annual maintenance fee of $39 after the first year. So despite the various fees, it still comes out to be very cheap. Love it!

If you are considering ending your membership, plan ahead and sign their absurd cancellation document 3 months in advance. Was charged for 4 months I never used plus an “annual maintenance fee”.

Great gym with a movie theater...seriously

Excuse my profanity.MAXX FITNESS F****g SUCKS.

People very friendly. Clean.

Very clean during this phase of reopening!

Never been inside looks really nice tho always a lot of people there

All brand new equipment very friendly staff

Went