Very busy and backed up. Took 20 min to get down the driveway and get checked in. Pretty expensive for an oil change.

Subaru service is the epitome of professional. The shop is quite busy, there are so many customers needing service that you have to understand that setting up appointments and sticking to them are a critical aspect of getting excellent regular maintenance. That said, when you have a problem that is affecting your ability to use your car, they will pull rabbits out of their hat to get you back on the road. The people are fun and positive, yet very professional.

Took my new Subaru in for its first oil change. When I arrived and handed over my car to be serviced, I informed the Diablo Subaru Service Center employee, Andrew, my car had been making a weird clunking noise that seemed to be coming from the suspension. I asked him to look into this as this noise was quite loud and couldnt be good. He informed me they would look into this and I waited in the nice outdoor lounge until the service was finished. Andrew informed me they looked at the area where the noise was reported to have come from, but they didnt see anything wrong. I asked if they test drove the car to try and replicate the noise and Andrew informed me that would take a special mechanic and I would have to schedule that for another time. It would have been really nice if he would have informed me of that from the beginning when I reported it. Andrew seemed almost bothered when I asked questions and raised concerns about the noise and inquired how to resolve the issue. There was no effort to make sure the noise isnt coming from something that could worsen and be bad for the car, or worse yet, be dangerous while driving. He made no effort to help resolve the issue and through his dry response and blah personality, I was quickly made aware how important clients are in the Diablo Service Center. Diablo Subaru should put Andrew in the back and teach him how to stock shelves or something. That guy should not be client facing.Also, on their website it says they clean and wipe down the drivers area in the car to sanitize it after it is serviced due to COVID concerns. I watched the mechanic pull my car out of the garage when it was done and there was no wiping down or sanitizing done to the car. Just more disappointment.

Weve taken our Subaru here twice in the six months weve owned it; both times the service was terrible. The first time they mislead my wife on the cost of repairs - quoting one price in the signed estimate and then attempting to charge a much larger price on pickup without notice ... they just tried to sneak a price almost double the estimate in. Recently, we took our car back in for a recall issue, were told upon our arrival car would be done in 30 minutes; over 1.5 hours later the car is finally finished. This place lacks any semblance of a professional business. We love our Subaru and if you love yours take it to a different service center.

Absolutely amazing customer service! Also did great with my subi!

Always a pleasant experience!