Mary T. at the door checking your receipt when you leave is EXTREMELY rude and has the nastiest attitude. She doesn’t even greet you when you walk up and makes you feel very uncomfortable. She went through my entire cart and checked everything as if I was stealing. THEN the cashier forgot to check something in our basket but instead of figuring it out for us, she made us step to the side to do it because she was “creating a line” but the person after us had at least 50 things in their cart and she didn’t check not one item. I’m disgusted with her actions and how she treated me and my family today. Horrible experience!! We did speak to the manager, Erica, who was very pleasant and understanding but her employee made the experience absolutely horrible and uncomfortable.

Wanted to get 4 tires for my car. I was given a print out of what to order but was told not to plsn on having them installed. The person working said that his last day was Friday and that the store had no one to replace him. I was also told that the appointments were booked into tje next month.

Customer satisfaction and service is not good at this location. Especially Member Services

Curbside is horrible. Inside pick-up is horrible. It actually is faster if you go inside, shop and check-out yourself; customer service is literally THAT bad at this store. You will wait just as long, if not longer, doing inside/curbside pickup.Customer service itself is also horrendous. The employees clearly hate their jobs and make it known to the customer. The older gentlemen (Tom?) who is always at the customer service desk is so unbelievably rude. Expect at least a 20 minute wait, on a good day, at the customer service desk.FYI: If you’re picking up an online order, you stand in the only line they have (customer service) and wait...and wait...and wait as there is no separate check-in for picking up online orders. I could shop and check-out faster (and have, when forgotten something and left spouse in line for online order) than stand in line to pick up my online order. Most likely you will also wait in this line for curbside pickup because no one will be coming to your vehicle, regardless of you checking in, and eventually you will wander into the store wondering why they are taking so long.No one cares so complaining is useless.If you like the products, find the prices decent, have the patience to deal with the chaos of their gas station, have the ability and time to shop yourself (because inside pick-up and curbside take longer than shopping yourself for some very odd reason) and hopefully never need employee assistance, you’re golden. Otherwise, just go to Costco.I mean, it is Waldorf. We don’t have much available in the area, outside of nail salons, traffic, banks, traffic, gas stations, traffic, auto stores, traffic, run down used car places, traffic, warehouse churches, traffic, the same fast food wannabe-restaurants and more traffic, so of course horrible service is acceptable here.

I actually try my hardest to avoid coming to this place only because of the women at the front door. EVERY single time me & my fiancé check out and go to leave and she checks our receipt there is always an issue. She checks every single thing in our list, which would be totally fine however she doesn’t do it with everyone. People have walked by us without her looking at their receipt all the time. It’s like she picks us out on purpose. Last time we were there she tried accusing us of not paying for something that was in our cart so we went to customer service and it was on the receipt the WHOLE TIME!! She did the same thing today when we were there. She’s always so rude. Other than her it’s not that bad.

Everyone is great except the short black lady at the door check out. She has an attitude most times. And she double check black folks and wave other nationalities right on by.

Another good shopping experience at the BJ’s Waldorf.

Curbside pickup is not good. They forgot 1 item and I bought 2 towels, they gave me the good one I ordered and a cheap oneWhoever is picking up my order doesn’t care what their doing I talked to a manger and they help fix my order. She was so great I would recommend shopping here

Big variety of items for a decent amount of money. Despite having to wait to find a spot to refuel sometimes, I always choose to get gas from their - totally worth it! Knowledgeable and supportive crew, however that does not apply on supervisors and managers that can barely assist, if ever!

Easy access and they observe all the virus precautions.

Always a good place to go. Lines at times, but they do their best to avoid these lines.++++++++++++Membership only shopping, but well worth it!

Titus was so patient and HELPFUL when my mom was trying to find toner for our printer. He went out of his way to look for it in other possible areas when it looked sold out. He could have simply just sent us on our way after not seeing it the first time but he went out of his WAY and that shows amazing and genuine customer service!!

I go almost every other week great for groceries and to fill up my car with gas

Service desk 1 person working and many workers walking around!!!, so I finally asked is this where I pickup my order? Completing a new membership and I am waiting to pick up my order . I waited a good 10-15 minutes for Tom to completed the new membership. He was very grumpy not approachable and could not help me with my app” he said oh I don’t know how to work that thing “ well you work for the company ( get trained or get someone that can) . BJ’s needs a designated line for pick up ordered or person, that’s why we order online so we don’t have to wait !!! Time management ! In addition all employees should know how to work the app. 😞 sad I used to love BJ’s I might have to leave like many others.

General manager (Paul) provided poor customer service to my mother this morning. Lied about availability of products.

I like shopping here at BJs the prices are great the store is clean and the lines are not long and the staff is very helpful.

Curbside is terrrrrrrrrible! Waited 25 mins before going in to get it myself.

Don’t buy tires from this place. They have lousy customer service and bad workmanship. I purchased new tires two months ago and the other day I noticed a nail in one of them. Right away I contacted the tire shop to get a replacement since I purchased a road hazard warranty. The man on the phone told me I had to make an appointment for them to look at my tire and order it.. After waiting four business days riding with a nail in my tire they finally took the time to look at it. After verifying the damaged tire they told my wife it will take another 2-3 weeks to arrive then they will call us to make another appointment.

I go here regularly, only because it is conveniently located . I try everything not to interact with the staff and most times they are rude. If you take something back with a receipt there are a thousand questions you have to ask. When they mess up its like oh well! They really need to work on customer service. But the produce is the best

This store is out of everything, has a shortage of help and the ones that are here don’t do much!! I would give 0 if possible.

Never have enough people working check out. You always spend a majority of time waiting in line, that stretches to the back of the store, no matter when you come

Bought sliced Prosciuto yesterday, it seems the meat was sliced while still wrapped in plastic. Now I have sliced plastic mixed in with the Meat. Not safe, or appetizing.

I joined because it is closer than COSTCO. It meets my needs. Gas line que is strange. One line and all wait for a pump to clear. Not as efficient as COSTCO but not very crowded so it works out. The store could be brighter. The staff is great and store has everything I have come to expect from a warehouse store.

Love the deli department where you can get fresh meat and cheese sliced. The store is set up perfectly to find what you need. Love the gas prices too. All in one stop.

Weve had a membership for the past two years. It isnt bad. The produce is good, the people are helpful, the store is clean. Lines are not too bad. For somethings it is cheaper than Costco, and closer if you live in Waldorf. Also, the mailer has a lot of coupons that are fairly well targeted.Update: So, they appear to have decided that cashiers are no longer necessary. Lines have gotten out of control and self checkout is useless for anyone with more than 2 items.

Seems like you have to be the right minority to get help here. Very sad. Poor service if you are not the right group

Best time to go its mid day Wed - Thur. The samples team is very good. I like the variety of products. There store brands are sometimes even better than the name brands.

Never had an issue with customer service or anything else. Customer service has been very helpful. The only issue I have seen is the pizza they sell by the slice is not very good. Costco pizza is better.

I had a great shopping experience at BJs today. I always enjoy the low-key milieu of this store. I found all that was on my list, and many items with accompanying coupons. Great in-store service.

Tire center is under staff. Great deals on tires and installs. Problem is getting any service. Assuming they dont pay their installers much money its hard to keep good help. You make appointment, still takes 4 to 5 hours to get tires on.

Decent sized parking. Has small foodcourt, gas station and tire center. A good selection of bulk items. Update: they removed the food court.

I can always find what Im looking for & yes buying in bulk is not always economical, however they have coupon books & an app which loads coupons right 2 your card & if you buy items u know you always need, I.e. toilet paper, paper towels, etc. w/a coupon its a significant savings that you wont find at any other store. Also, BJs has some of the best people working there in that if you need help w/anything youll get it, even 2 ur vehicle if need be.

This is my second experience with Bj tires, that ended with a poor experience. The first time I went to purchase tires in August nobody ever answered the phone, when I went to the store nobody was availble to assist the waiting customers. On my scheduled appointment their was 1 worker assisting customers and servicing cars with many people awaiting for long period of time. seem like the entire day.This is not quality service and not quality care for the customers. Just unreasonable to have this taking place. Now my second experience today, I had an appointment for tire rotation and balance for 10:30 am. The representative contacted me at 10:00 am to say their is no worker to complete the service requested and then went on to say him and the other guy there is on light duties. Why would my appointment be scheduled for today if you dont have anybody to perform the essential job functions. Why is it to people on light duty, how can that serve customers. I will be contacting corporate and I suggest that to everyone contact corporate this needs to come to an end now.

Great selection and prices. The club is fairly dark compared to Costco as they tend to leverage the sky lights more than the lamps, so for color based items (clothing, etc) it can be hard to judge what your getting.

I love BJs, but just bought Jasmine rice. Is very old smell. Horrible taste and smell. Jasmine rice usually has a really good smell.

I love BJs! The only flaw is their food court. Otherwise its a gem. Their hours and smaller sized portions are great for a wholesale retailer.

This store has comparable prices to those found at online retailers, with the added benefit of being able to return products to a brick and mortar store. Two months ago I got a great deal on tires and the shop workers were very courteous.

The store is always clean and well stocked! Lines move pretty quickly as well.

I love it cause it has everything you need at great price I would tell my whole family about the store I will be buying my TV from here

We have lately been getting more and more food that is not fresh. Cheese with fungi, oranges that are dark and spoiled, cheese sticks that are old, sour/old milk etc. Quite honestly the quality control for the store has decreased and I am very unhappy about it. I now have to double check everything before I take home contaminated or bad food. Please BJs grt your act together!

Rock bottom prices for colossal amounts of high quality items. I would recommend that you become a member

Awesome experience staff extremely helpful even made sure I had my cell phone left at counter as well as locating the 2 coupons I needed.

It was wonderful customer service was dynamic I will definitely shop there again thank you for a wonderful experience

Thank you to the gentleman that climbed the ladder to get us some bottled water. That is qhy I love Bjs they go above and beyond for their members.

I visited BJs on Monday, July 31, and was told that they didnt have any chickens because they were short staffed! Ridiculous!!!I visited BJs again on Tuesday, August 1, and the Deli was closed because they said the person who was assigned to the Deli didnt come to work. How are you allowed to close an entire Deli because one person doesnt come in. You allow one person to be a show-stopper!!! I feel like I need a refund of my $100 membership fee if areas have to be closed down. I thought my fee was for the use of service?

The store is very organized and clean great variety and friendly Associates not to mention great prices

Some of their people are so polite and nice. Also their customer service is good.

I love my Bjs its convenient staff is friendly and always eager to help. They always have what I need and best of all they take any manufactors coupons in addition to their own coupons.

Staff always helpful. From those you are in the meat department to cashiers, membership services, gas staton attendants, and canteen staff.

Great prices have purchased TV!s, radios good grocery pricesGreat staff and a very good deli Dept

Almost always has everthing I need in bulk. Convenient. Cheaper ⛽.

It is OK but seems like things are a bit more expensive and the electronics are priced the same as the stores. Not too impressed except for the cakes with the whip cream icing excellent

Everything was where they needed to be it was clean,the cashier was friendly and had a great attitude.

The employees arent helpful, they change the store layout frequently so you cant find anything. Their membership fee is going up yet they arent providing anything for the increase. Its always hot in the store and they also get rid of products!! Just very frustrating!!

I do a weekly deli visit to BJs - 90% of the time theres one deli clerk and always a line of customers waiting ..i spend more time waiting in line than I do in the entire store. Other than that I usually have a good experience..

Very easy to get in and find what you need.They make you feel like a criminal on the way out when they review your receipt and rifle through your purchases to make sure youre not stealing anything.

Good deals. Coupons do not always match the products in store.

When the AC is working, you can comfortably shop for bulk items!

Nice selection and discounts. Staff are always friendly and helpful.

Always a good shopping experience at our neighborhood Club store in Waldorf ME.

Have no problem with employees. When I first became a customer, when it first opened up, I was thrilled because everything I wanted was there. Slowly but surely you stop selling things that I want, Nestea, Fuze, Caffein free Diet Coke, are the main ones. Also it seems like every time I go there the location of things has changed. Am actually considering Costco as an alternative. They do have some of the items that I like.

A variety of selections for working people. Excellent coupons, fresh foods and good customer service.

Great deals for purchase items very friendly staff and good hours.

I was so excited they could help me out with my card # temporarily. I went to get gas and no one was at the booth! Unfortunately, I had to drive somewhere else. Just plain inconvenient.

Plenty of self check out lanes for a faster checkout

Terrible customer service and management. Went there to exchange an item for my employer and they couldnt help me because I wasnt a member. I was attacked by 3 people behind the counter blurting out that this is a membership club and I shouldnt even be in here without a membership card.I returned the next day with my bosss card and was denied the exchange AGAIN since the card holder wasnt there.The manager behind the counter wouldnt give me her position, business card, and told me there wasnt an 800 # for me to call and complain about the lack of service I was provided. She was very rude and condescending (guess it was time for a cigarette break. In the 15 minutes I was there I observed 3 or 4 employees walk out on cigarette breaks) When I asked her for the info she said Youre not even a member and refused to give me any of her info.Save yourself the headache and get a membership where youre valued as a customer and HUMAN

I love this BJs. Great prices, great variety, good service.

Wonderful people there. Not a long wait Love That

Two days have tried to get propane at the tire center to have the only service personnel either be on lunch for an unknown amount of time or tending to business outside of the shop. Im taking my business elsewhere

Great selection with knowledge staff

Friendly associates and store always clean and stocked with products.

The meats are really good and the service is excellent.

This location is clean and stocked well with products. Customer service is friendly and helpful.

This place has gone down a lot. I cant find stuff that I normally purchase. This store has really started to frustrate me. Always long lines, gas prices higher than most, most of the time. There are more issues, but I am done with BJs.

Clean and the staff is very friendly. Great items

A great shopping experience, great items and the prices arent bad. Customer Service is very professional.

Got everything that I wanted, even got a few I didnt want lol

Very friendly, willing and ready to serve you.

The place is great and the product are best good

It sucks tried to return a pair of pants and the wouldnt let because it wasnt my card, but they let me buy them. Then wouldnt let me put it back on my card!!

They have all yoy need

Decent wholesale club at a convenient location.

5 stars for worker walking by and just happen to assist me with lifting water bottles...2 stars for young man at self service cashier not helping me with heavy soda cans and walking right beside me to scan water.

Great variety, great prices, love the stores layout

Great prices and easy checkout.

BJs always has great value.

Always have what we need

Wonderful place to shop.

Its huge with everything anyone might need but service is virtually non-existent.

Do not order online. We have ordered an item that was supposed to arrive a week and a half ago and they refuse to issue a refund as there is a delivery ticket. Except they have not actually given the item to UPS just issued a ticket to do it.

Get my bulk items without having to drive far, and has for my vehicle.

Easy Findings

It has friendly staff and self check out lines

Very rude people work here... service below par... only 1 register open hour before close... gone way down hill

Nice place.

Great prices and location

Great gas prices

No shopping carts.

Horible

Good deals