Had to replace my unit in my condo, so I got in touch with Falite Bros. Inc to do the work. From setting the appointment to getting the estimate and the installation all was great. Once they had the unit installed they realized what caused the issue in the first place which was an out dated part. They replaced the out dated part and I had ac again. They did a fantastic job, not 1 complaint.

Falite Brothers had much lower prices with the exact same equipment than a major local competitor and I’m happy with the system they installed. But you have to be persistent to get customer service once you sign the contract. They gave me inaccurate information when I was filing for a MA heat loan and still haven’t provided what I need for a rebate. Their scheduler went on vacation and no one picked up her duties. Then when I got it scheduled there was a mix up about the dates. I’m not sure which of us was wrong but even on the rescheduled date my equipment wasn’t in. The installer tried hard to find equipment for me and couldn’t. When the system was installed the men who did it came in with filthy hands and left dirty marks all over my just painted walls. They made an effort to remove it with Windex but it still showed. None of this is earth shattering and for the price differential it was probably worth it. Just know that you will need to be the one who manages the whole experience.

I had service to my HVAC system today by Jared. He was extremely professional and repaired my AC unit quickly. Unfortunately it was raining pretty heavy but he still went on the roof to fix it. Highly recommend.

Have been doing business w/Falite Bros for years. Always responsive and professional. The Technician, Jared, came to my house to repair my condenser that stopped running. He diagnosed the problem, had the part in his truck and tested the system ensuring it was working properly before he left. Jared is a very knowledgeable, professional young man and a hard worker.

The company is very responsive. They understood when I explained my wife disability and made time in a very busy schedule to come out and resolve my problem. The tech was very knowledgeable answered all of my questions and educated me about how my system actually works. Great experience all around.

Brian was fantastic. Professional, knowledgeable and friendly. Would definitely recommend.

We recently had our central air conditioner serviced. A wonderful technician named Jared took the time to explain what he was doing & why. He observed incredibly good awareness of COVID protocols. We would highly recommend Falite Brothers & especially Jared for any air conditioning services.

Falite Brother’s were very helpful and professional. Our unit failed and they they were in constant communication about the parts and scheduling a time to come out as quickly as possible.

Hi all, so I have a nest system at my house (also highly recommend). Saturday night when it was in the teens, by far the coldest night of the year, my house felt particularly cold, but it typically does when it’s colder outside and windy. I turned my thermostats up saw they clicked on and never paid much attention to it. I crawled into bed and bundled up. At about 1:30am I get an email saying my house temperature has dropped 4 degrees in the past few hours, and according to the thermostat it should have got warmer. At first I think it’s a spam email because it was saying do you need service? But then I thought about how cold it was and looked at the email again and it said it was from Nest. So, I go down to my basement to find the email was correct my gas furnace is not firing. I start trying to trouble shoot it on my own, checking simple things before I give up and start reaching out to places. I reached out to Falite Bros at about 3:45 am on a Sunday morning and around 4 am ray was on the phone with me walking me through getting it up and running until I can get someone out to replace the parts. If that’s not the best customer service I’ve experienced I don’t know what is. I highly recommend them.

Cant begin to say how awesome these guys are and especially Jared. Its the second times hes been here and as always, leaves us in better hands then when he got here. Great all around experience.

Worst service provider I have dealt with. I made an appt with them for my AC unit and the appt time was at 8am and no one showed until 3 PM. Wasted my whole day. Then finally after looking at the unit they Gave me a wrong diagnostic on my AC unit stating thermostat was the issue. Went to buy a new thermostat and still the same issue. 2nd time around they stated there is something wrong with the circuit board and they will have to special order. Never gave me information of the model or make of the board. Kept calling them over 3 weeks with the same excuse. Saying the circuit board is a rare product. Still waiting on their supplier. Finally made a complaint to the office and their manager Joe couldn’t even call me back with any info to fix the issue. Lastly the technician Mike (who created the whole mess) calls me back after all the trouble to refund me for the first visit. Because I asked multiple times for the full reimbursements. Wasted over 3 weeks with them. I had enough of them. Choose another provider. HORRIBLE

My fan had stopped blowing. It turns out that it was simply a motor replacement issue. They got a new motor and installed it, with everything working in one afternoon.

Jared was an excellent technician who took the time and energy to find the problem with our condenser. He was on time and very friendly. Thank you!!

Been using Falite forever and will continue to great friendly techs that get right down to it!

Very professional and knowledgeable !Jared, our serviceman, was great !

My place is warm and toasty. Thank you very much for the speedy and professional work on my furnace. Much appreciated!

Mike was quick to arrive after my call and identify the problem with my furnace. Given the age of the system, Mike needed to order a replacement part but made it happen within 24 hours. I have heat! Kind, early to arrive and quick, give these guys bonus points in my book.

Outstanding service....thank you

The crane operator was very professional as were the Falite technicians . They both labored but endured the heat . Very long and arduous procedure installing the burner to the condenser

Noisy boiler and garage unit not working. Called them and they came on the following and, problem solved. From the person who answers the phone to the technicians Who maintains and fix my HVAC units I have nothing but good things to say. Have used them for quite sometime now and this is my first review. After 10+ years of great service, I felt that it was the least I could do.Thank you

Matt Adams handled my HVAC installation and he did a fabulous job. I live in Beacon Hill which made this project more complex. He worked with me to find creative ways to install the system while meeting the requirements of the architectural commission. I recommend the Mitsubishi floor units for city dwellers in historic homes. They blend in better( somewhat similar to a radiator). Falite sometimes offers promotions on their HVAC systems. I highly recommend Falite!

Great Group of guys.

My A/C broke (condenser/compressor). My HVAC guy had retired, so I called several businesses - none but Falite Bros were responsive. John and his buddy diagnosed the problem the next day, quoted me two options for repair and gave me a repair appointment on the spot. For the repair work, John was punctual, and all work was completed professionally. The new unit works great, better than any previous one. I dont get to say this often, but this team was fantastic.

Came promptly, restored our heat. Took Covid protocols seriously. Professional. A pleasure to do business with.

We lost heat on the coldest? day of the year. Called all around and Falite Brothers had availability. Jared showed up was very knowledgeable and professional, would certainly call again!

Falite Bros. has serviced our heating and cooling needs for about 20 years and has provided excellent service. We will be using them to upgrade a 30+ year old gas burner

I had previously left a very negative review on Falite because they improperly insulated my AC installation 10 years ago. Given my ire, I had lodged a complaint and reached out to Falite to make it right.I am rescinding my prior review as they did make it right by coming out and fixing the various issues, without charging me, in spite of all the years that have passed. I am relieved that they have resolved the issues and they have done the right thing by making sure they satisfy customers.

I strongly suggest you look elsewhere for HVAC repair. I had to put multiple (4-5) calls and voicemails into the company before getting a response. However, that would not have compelled me to write a review. I am writing a review because this organization told me my AC unit required a repair that would cost greater than $2,000. I requested a second opinion from their organization because I was concerned this was not necessary. Finally, after agreeing to the $2,000 fix, the performance of the air conditioning unit did not change. Subsequently, I have had two other HVAC groups evaluate the system, both of which said the $2,000 repair was unnecessary. There is nothing worse than an organization that knowingly recommends and performs unnecessary work.

Long term preventive maint work and repair of facility equipment has been a positive experience.

From start to finish, Falite established themselves as a highly professional and well run operation. They initially sent an experienced Representative to evaluate the job and provide an estimate. He then came back with an installer to be sure everything was appropriate to proceed. Two installers came to do the work. Both were extremely professional, polite and considerate. When they encountered an unknown obstacle they just worked through it. It took a bit longer but there was NO additional charge. While they were doing the install they were visited by their supervisor and the Representative who gave the estimate, to be sure things were proceeding well. After the job was done they cleaned up and moved everything back into place as I requested. Finally, they provided me with the paperwork necessary for me to receive a $2750 rebate, which I did get. Does this sound professional? It certainly was. And the price was on par or less than several others. The one thing I cannot know is whether the unit will perform as expected over the long run, but I have every reason to believe the work they did was top notch.

Raymond was great. Good fast service at a fair price would definitely recommend them. Randy labonte tewksbury

They have great customer service and you feel that you are in great hands. They exceeded my expectations. Would highly recommend

We are very happy with the prompt service provided by Falite Bros. They were quick to respond when we had an issue with our furnace. Their technicians were professional, friendly and very knowledgeable. We would highly recommend this company for your heating and cooling needs.Thank you !Tom & Sue Flynn

I received a notice and picture of the technician before he arrived. He was on time and professional. He assessed the problem with our air conditioning unit and was quick to fix it. I highly recommend Falite Bro’s. .

Excellent service for a “gas novice” every thing was explained to me. Took the time to give me different option on a heating question we have for a soon to be finish area. Thank you for great service!!

I have used Falite Bros. for years. They have always been dependable, reliable, and quick to answer my calls and help guide me through any h/v/ac questions that I have had. The technicians that have provided the service calls have been on-time and efficient. I would (and have) recommended them to friends and neighbors. To this point I haven’t felt that my lack of knowledge in this area has been taken advantage of. That alone makes me recommend them to others.

A pleasure to deal with and it will be warm before the storm.

So far so good. This was my first experience with Falite Brothers and it was all good. They were easy to schedule, prompt, polite, and appeared knowledgeable about my A/C system. I’m optimistic that this will be a good company to deal with.

You won’t be disappointed, I had a leak because my system was over pressured by another company. Everyone was unavailable and I was stressed because of water damage occurring. Jared Zolubos came in the same day I called and they were the only ones available in the Middlesex county. Jared took care of the issue, educated us on what was wrong and overall the job got done at an affordable price. I WILL DEFINITELY BE DOING BUSINESS HERE AGAIN, And I would also recommend Jared for your hvac needs.

I have been using this company for the last year and have a service agreement which I have twice a year checks for heat and AC . I have always been pleased with their service .

Been with Falite since the early 2000s. Theyare very knowledgeable and professional.The Company put in my AC unit, replaced the duct work, andcheck on my heating and AC 2x a year ata Service fee of $300.00.One suggestion that I would make is for Falite to notifytheir clients of the Annual Service fee charge prior to hitting themwith an increase.With all that being said, I will continue to use Falitefor their reliability as well, expertise and responsiveness.

We had excellent service today by a competent and professional employee. He explained what the issues were and stayed with us for two hours to ensure the problem was resolved.He gave us tips on cleaning our heating/air conditioning unit in clear and understandable language.All our interactions with this company have always been positive and I would without hesitation recommend them for their products and great service.Joe & AnnRevere

No heat call- very competent technician arrived and diagnosed and repaired the problem in short time.

My former HVAC company did not respond well to my concerns at the original install 5 years ago. The condenser unit failed last week and Falite was right there to diagnose and schedule a new replacement unit.

Jonathan Bunn and is colleague Jared, did a wonderful job with fixing my AC condenser. Jonathan assisted with the installation of my replacement heating / AC unit for my first floor, last fall. Jonathan is well versed and skillful at his job. He is a great asset to the Falite Brothers organization.

Excellent service

Showed up exactly on time. Did the service within an hour and showed me everything they did. The pricing is fair and cheaper than their competitors without compromising on their detail of the service. Definitely recommend them to anyone.

Been doing business with Falite for over 20 years. Reliable and good quality service .I hope when they replace the parts of my a/c the a/c will run For many years to come

John Bunn, Falite Brothers service technician and is apprentice were very professional during their recent onsite visit to my home. Johns experience and knowledge were apparent as he diagnosed the root cause and properly resolved my AC issue. John was very personable and took the time to educate me on my home HVAC system. I appreciate the skill level, honesty and thoroughness I received from my service call. I will place Falite Brothers at the top of my list for any future HVAC home service and or maintenance needs. A solid 5 star effort by technician John Bunn and his apprentice.SincerlyKeith F.

Kevin was excellent. He was knowledgeable and helped me to better understand my system. Thanks 😀

Knowledgeable, efficient service

The customer service rep and his supervisor work especialy hard to reassure me yhst they would do whatever possible to satisfy my need and frustation

Great service. Excellent repair up and running. Easy to work with. Very happy.

Mixed bag for review....On one hand they did correct my refrigeration problem on the same piece of equipment that they serviced last year. Cleaned my condenser and added freon...same as last year. I dont know....maybe they should of tried to find the leak instead of coming back every year and charging me for cleaning and freon....just saying ???????

Excellent physical and customer service!! Nick went above and beyond! Falite Bros. Is a family business and it shows in how they treat their employees who then in turn pass it onto the customer.

Fantastic serviceI had a leak on a holiday weekend. Pam from the office contacted thetechnicians while driving into Boston and sent them to me. The men were full of information and fixed it quickly. Then took me outside and explained and showed me the problem. The problem may have been minor but leaking water can do a lot of damage in a short period of time. Thank you Falite bros

The gentlemen that showed up to my home were quick, polite and rectified the problem immediately. I will recommend them to everyone I know going forward. Thank you!

John was wonderful. He explained everything to me. I trusted him and his knowledge. Hope to see him in the fall

Excellent company. From the person answering the phone to the technicians who came to the house they were courteous, friendly and efficient.

Falite Bros was very responsive and professional. They helped me meet my customers needs. Would absolutely recommend using them.

Fantastic job, soup to nuts! From the initial consultation with John to wrapping things up with Matt, we could not be happier with both the product, the price, and the installation process. Highly recommend!

I give it four stars now and I will change it to five stars next summer after I start using it and dont run into any problems. John Mclellan and the whole crew were very professional. Communication between employees, John and myself was excellent. When the crew came to install the air conditioner, they new exactly what they had to do.

Thank you for your great service! Technicians were super patient, professional, and all around nice guys. Excellent!

We bury them day after day and they juggle, press and step up time after time.My job as a maintenance manager would be hell without Joe, Matt and Nick.

Professional and did a great job!

Alites office workers and field guys are very courteous, prompt and informative anytime they are doing maintenance at our building.

Have been with Falite for 15 years and very satisfied with prompt response and quality of technicians

Very good experience. I called with a problem, and Falite Bros. had someone on site within an hour.

Wildly expensive for a 40min house call that didn’t even solve the issue... hard to recommend other than the guys seemed nice enough. They don’t set the prices though.Update 7/23/20: So I’m giving Falite Bro’s another twirl, why, because they have won me over with their commitment to both rectifying my 1st experience with them and remedying my current problem. My AC condenser is fried and needs to be fixed/replaced. They have come up with several service options and are working closely with me on prices and availability. As a LL I’m dealing with my tenants inability to stay current with their rent. Falite Bros., (JW) is working with me on an affordable solution. A rebuilt condenser and accompanying warranty may be just the option needed at this particularly stressful time. I belive they will be a solid partner in this process. I will return for a final update once we agree on the ultimate cost and the work has been completed to my satisfaction. - BGR

Most respectful, knowledgeable employees. On time. Have been a customer for uears

Recently had a ductless unit installed. Falite Bros. was outstanding. Work was impeccable . Better than I expected and I couldnt be happier. I highly recommend them.

They were awesome came right over knew exactly what was wrong with my central ac unit and had it fixed in less than 15 minutes I would absolutely recommend them.

Great service, very polite and vert though.

Installed air purification systems

Great HVAC work. Professional, thorough

Great service and technician! Very knowledgeable and professional!

I have had nothing but good experiences from an emergency call on the coldest day this winter to a routine maintenance.

Great service, very professional.

Great Job !!!