Im a long time and loyal Verizon customer and though I normally order products or adjust my service using online options or speaking with a phone representative I do feel it is helpful to have a brick and mortar establishment where you can pop in for more challenging phone/digital needs. This location is the best franchise location in the Triangle. Super knowledgeable and helpful staff! I use Verizon for my personal and business needs. In the past couple of years I have needed to add multiple devices and make frequent changes to my data plan. The friendly, attentive team at this branch have made those changes easy and affordable.

Came into the store this afternoon for an upgrade for the family. Laura Walasin was our Verizon sales person and she was awesome. We have had some long and not so good experiences in getting phones in the past. Today was the best experience we have ever had getting new phones. Laura was great. She made the transaction super easy and was very professional. We had four new phones setup and ready to go in under a hour.

Ive been to many Verizon stores and this location has the nicest, most respectful knowledgeable employees. Kyle and Laura are great.

We have been Verizon customers for quite some time. My husband & I went to the Brogden Woods Drive location near Hwy 98/ Hwy 50. Ryan Ott was our sales person. He was extremely professional, and seemed very eager to help us in our phone purchase / upgrade. He was personable, friendly, and he discussed our options in a clear, concise manner. He patiently took his time with us when setting up our new phones and transferring data from the old ones. Wish more people were genuinely this helpful in other similar sales positions. He definitely seems overqualified for this job and probably needs a raise! Awesome job !!

We went in last weekend for a dreaded upgrade/get new phone/spend 4 hours at the phone store day. But no! We were fortunate enough to meet Ryan! Ryan was extremely professional - not just with us but with everyone who came in while we were there. Very polite and greeted everyone. He got us a new line, helped us transfer a phone to someone in another state, and we were out within 45 minutes! And he was able to help other customers while I looked at phone cases, waited for the phones to transfer my files, Etc. After many less than pleasant experiences at phone stores I can honestly say our experience with Ryan at Verizon was refreshing.

This store is phenomenal. Ryan Ott is personable, professional & proficient in every way and so polite. He helped e greatly with my new phone & plan. Kyle Hogan helped answer some of my questions since Ryan was busy when I went in and he as well was very kind & helpful. Ryan had helped me on the phone. This Verizon store is exceptional and I was treated like a valued customer as soon as I walked in. Great experience!!!

5 stars to Verizon at Brogden Woods and specifically Laura Walasin for making the usual “Phone Store Nightmare” a phenomenally easy and seamless process. Laura was amazing to work with, very knowledgeable and gave excellent customer service. Could not have had a better experience. Highly recommended!!! Thank you Laura!!!

Phenomenal customer service! So personable and made sure everything was 100% with our new phones. Laura Walasin is amazing! Will be coming back to this store to see her for all our Verizon needs!

Huge thanks to Laura Walasin at the Brogden Woods store who helped us with an upgrade. Phenomenal positive experience and her knowledge was invaluable to guide us through the right upgrade for us, help sort out some better options for our account and help us learn features that we didn’t even know about. Just fantastic and thanks again!

Kyle was super helpful in getting me a functioning phone! I had ordered one to pick up at another store only to realize when I went that the store was closed. I went to this store and Kyle took the time to help me figure out how to cancel the order and got me set up with a new iPhone 11. Highly recommend .

Great customer service! Laura was very nice and helpful.

My mother and I went in to the Verizon store the day after Thanksgiving to activate a new, unlocked phone I had purchased for her. It was the first smart phone she owned, and it was also being activated under a business account. Given the circumstances, there were a few complexities to the activation. We were very fortunate to have Laura Walasin (one of the account managers at the store) assist us. Despite us not buying the phone from there and even though there were a number of challenges, Laura patiently and professionally stuck with us through the entire process. It would have been easy for her to send us on our way, but she diligently worked with us until the activation was complete. At the end of the process and after we left the store, Laura even (without request) called the phone to ensure the activation successfully occured and ensure everything was okay. I feel like I have seen a number of disappointing cases of customer service in 2020, but this was not one of them. Laura did a great job of helping us out, and I would certainly consider going to them for my cell phone needs.

Best customer service at a phone store I’ve ever had. Switching providers usually feels like a trip to a bad dentist but not this time. Ryan Ott was incredible. He listened, worked quickly and even followed up with us later that day to make sure our new phones were working properly. Would recommend this store to everyone.-Sam Crutchfield

I called the store right before closing time and Ryan Ott answered my call. I needed a new phone very bad. He offered to wait for me to come in even though they were almost closed. When I arrived I got the best customer service ever!!!! He was patient and very informative about my new phone and service. I got a new phone. He stayed over an hour to help me and I’m very satisfied. He went above and beyond. He deserves to be a store manager at Verizon. I would refer everyone to him!!!!!

Great, safe experience. Laura was very knowledgeable and help us have a fantastic Christmas! Thank you!

Worked with Ryan and he was phenomenal. Super patient with us and helped solve our very confusing problem, even stayed after hours to get us the help we need. Answered all our questions or found us the answers we needed also helped us save money on our phone plan. Highly recommend this location and working with Ryan.

Ryan Ott was my awesome salesperson. From the moment I walked in he totally dedicated himself to me with a phone issue that turned into a new phone.I have been with Verizon or affiliate dating back to the enormous bag phones, a very long time I may add.I have been in many Verizon stores throughout the years and I can honestly say this was the very best experience I have ever had, including on the phone with Customer Service.Thank you Ryan

Excellent customer service at the new Brogden Woods location. Laura was very friendly, professional & knowledgeable and went above and beyond the call of duty to be as helpful as possible. I was not looking forward to having to make an emergency visit to the store on Black Friday but I was greeted and helped right away! I returned to the store the next day to upgrade my phone and was again welcomed and helped right away. Laura and Kyle took great care to make sure I was all set and ready to do business on my new phone before leaving the store. I highly recommend visiting this store!

Had to cancel service. Every since they required wifi-calling I dropped multiple calls a day. Much better now and I was able to bring and use my Note 9 that that I bought from Verizon.

August 9th, 2020 3:00pm-I made an appointment to upgrade one of the lines on my account. After waiting for almost 30 minutes, the sales representative (for reference: the only available rep on a Sunday afternoon), had no problem taking someone else without an appointment before us and rudely dismissing my polite inquiry about said appointment time. The demeanor she had with the previous customers immediately switched when she was questioned about our ignored scheduled time.Take your business elsewhere as there are too many options (including online) to spend your money and time.

This was my first experience at this branch & I cannot say enough as far as what a pleasant experience that I had there. I worked with Laura. She was extremely knowledgeable by helping me to pick which phone was best for my needs. She was quick but thorough! I felt she was honest & genuine in her recommendations. Overall a fantastic experience! I cannot say that for every visit to Verizon. This was definitely a much better customer service experience at this location & working with Laura. Job well done!

Had a great experience here with Ryan! He was professional, knowledgeable, and efficient. We’d love to work with him again.

I was in your store this week and Laura Wallasin was my Verizon Salesperson and I had the best experience with her. She helped my son and I pick out phones and accessories and was very knowledgeable with any questions we had for her. She was kind, respectful, professional and very courteous. I will definitely recommend this store and Laura to my friends!

Ryan Ott served me in getting a new IPhone. He was very professional, knowledgeable and patient in helping me. He is a tremendous asset to your company!

Buying a new cell phone can be a pain. But not when I went to see Laura Walasin at the Brogden Woods location. She knew exactly what I needed and got it all set up in no time. With knowledgeable staff and a great North Raleigh location, Ill be coming back.

This Verizon location is great and Laura Walasin is the best sales associate to deal with! She is extremely knowledgeable, professional and provides great customer service! We are a repeat customer because of Laura!!

We have been Verizon customers for many years but when it was time to get my son a new phone we came in and worked with Laura and she was able to quickly help us get a new phone set up, get the screen protectors on and out the door with very little hassle. She is always able to answer questions we may have and is willing to assist with any new hardware we need. Great customer service.

Kyle was great. Switch from Sprint to Verizon with no problems. Great service!

Best Verizon store experience ever !! Laura W. was very helpful and worked super good under a lot of pressure without ever losing her composure.I was the first customer in the store this morning and the Verizon system was down but that did not stop Laura from helping me with a difficult phone upgrade (required escalation to level 2 support on the store phone), answering other customer questions and working to restore the Verizon system.I was there about one hour and I was impressed at how much one employee could do by herself given the circumstances all the while remaining positive. I highly recommend traveling to this location if you need help/assistance with your Verizon phone. I did and was glad I did.

Laura and Jennifer were both wonderful when helping us get 4 new phones and transfer everything over from another wireless carrier. They were patient and informative- answering all of our questions and taking the time to explain everything with our new devices. I would highly recommend this store!

Laura Walasin was amazing to work with ❤️ I was able to do everything remotely and surprise my girls with two new iPhone 11’s while we are stuck home. Could not have had a better experience. Thank you Laura!!!

Went there yesterday to replace my old phone. I was helped by Kyle. He was very knowledgeable and courteous. The store is new and thus wasnt crowded, as many people dont even know its there. Have all the major phones in stock.

It was time for a phone upgrade and Laura W. made the entire process so easy! She is personable and easy to work with. She is also knowledgeable about the phones and taught me the things I needed to know to get started with the new iPhone 11. Ask for Laura. She won’t disappoint!

Laura was an absolute delight to work with! She answered all of our questions and made sure we had the best plan for our family! Would recommend this location and Laura to anyone who needs help adjusting a plan or buying a new phone!!

We could not have had a better experience at the Brogden Woods location. Kyle and Laura are absolutely top notch. So glad we made the switch. With customer service alone they steal the show. Thank you both!

Great customer serve from Ryan! Would highly recommend coming to this location for Verizon services!

Kyle and Jennifer were so helpful and knowledgeable. They took great care of my needs and were a pleasure to deal with. I would highly recommend visiting their store. They will certainly take care of your needs and be very professional and enjoyable to work with.

Best Verizon visit to date! Laura went the extra mile to make sure I was a satisfied customer! She got my phone ordered, and when it came in I was set up with a case and screen protector - and she and Kyle made sure I left with a working phone. I am so glad that the best Verizon store is now the closest store to me 🙂

What a great experience working with Laura!!!! We worked out the best plan for me over text messages the day before and we took care of finalizing everything the following day. Made the process very easy!! Would recommend you ask for her when you visit the new store!

My experience at this location was by far my best experience ever at a Verizon location. Kyle was extremely courteous & patient. His knowledge of the process was impressive! I assure you going to this location will be a great decision in taking care of your cell phone needs. I highly recommend seeing Kyle for a stress free experience with Verizon.

Best Verizon experience we have ever had. We were in and out in less than 20 minutes. Laura W. was very helpful and wonderful to work with.

Laura’s customer service could not be better! I highly recommend Laura and this location if you need help with Verizon services.

Awesome customer service. Ryan Ott is top notch.

Awesome experience, Ryan Ott was wonderful to work with today!*****

Laura was absolutely amazing!! We couldn’t have asked for a better experience... friendly and very knowledgeable....outstanding customer service!! We won’t go anywhere else!

Kyle was amazing. He helped my mom with her iPhone, with bizarre issues that we didnt even understand. Got it behaving again, then helped us with other phone issues, enough that we went ahead and upgraded our service again.

Great customer service! I just switched to Verizon after 1 week of dealing with horrible reception and dropped calls from T-Mobile. Kyle had me in and out of the store in a timely fashion and answered all my questions, while also helping others in the store. So far I am happy with my decision to switch to Verizon.

Best experience Ive had in a phone store. I didnt feel pressured or upcharged at all.

Thomas was the most helpful, courteous customer service rep we had today here at the wake forest location! We came in to upgrade one particular line and ended up upgrading two!!! He made our experience the most easy ever!! I was even able to save money on my monthly bill! Would absolutley recommend this location to other Verizon customers.

Jennifer Cook is the most informative person I have ever met for help for my iPhone! There is never a time that she wasn’t able to help us with any problem that we have had and that is very frequent! We are seniors and she has kept us updated on the latest technologies!

Worse Verizon customer service I ever had. Guy came up to me pour attitude like he did not care about a sell at all. He never induced him . He only listen to half what I said. Told me my phone that just came time to upgrade was only worth only 27.00 at it was very old phone. It was bought me 2 year age. Also on there web site it listed as 100.00 trade in . Will find a new carrier that dont fail like this

Great customer service and experience. very polite and professional service and a great personality on top of it definitely recommend going by and seeing Laura

Amazing customer service and best experience with cell service to date. Laura was the best at quoting us pricing with no hidden agenda and making our switch from Sprint to Verizon easy. Highly recommend seeing Laura for your cell service needs!!

A big thank you and hats off to Jen and Kyle. No matter what my problem they are always eager and able to correct the situation and do it in the most professional way. I appreciate their patients and all of their help. They are awesome and an asset to your company

I have worked with Laura and staff at this location on buying 4 new phones for my family. She was great to work with and the store location is close to my home. I will be going back for all my Verizon needs. On my last visit I walked away with a gallon of tea and Chik-fil-A sandwich too!

Went in this store a couple days ago after going to Game Stop. Its a really nice store and the people are very nice. Much better than the one down at Lowes. These guys seem to really enjoy their jobs and will bend over backwards to make sure youre happy. I dealt with a guy name Jeremy and he was top notch.

I rarely write reviews for anyone, but after visiting this store recently and receiving fantastic customer service from Steven Truett, I felt compelled to write.My husband and I both agree that Steven is an exemplary employee! He spent the time and showed the attention to detail to help me find the right phone and phone plan. He answered all of my questions, showed me features of the phone and the plan I could use to help me manage my data, and he did it all with finesse. I am predicting that Steven will go far in life, as he has the right combination of brains, customer service skills and charisma that will serve him well in years to come.

Very helpful! Great personalities! Upfront and honest. Thomas only addressed what I needed and not what he wanted me to have. This is MY Verizon store now!

Laura was awesome when I upgraded my iphone to an XR. She was so efficient and knowledgeable yet took the time to answer all my questions. Best phone buying experience I’ve ever had!

Wow, what a wonderful surprise. Great service and Kyle was friendly and knowledgeable. Best Verizon experience I have ever had. So much better than Briar Creek local.

I stopped in at this newly opened VZWireless store and purchased a phone. I spoke with Kyle, told him the features I was looking for. and took his recommendations, I really like the phone and the service he recommended. He gave me everything I needed to get started. I wasnt new to VZ but this was my first smartphone. Jennifer was super helpful too that day. Another day I stopped in with questions and Laura was really knowledgeable and helpful too, she took care of all my questions. Thanks to all of you! I highly recommended this store!

Customer service was excellent! Laura helped me find the best deal on a phone and plan that I could, and was helpful in laying out all of the options I had!

The sales rep was really kind, helpful, and very source with the help we needed. He honestly knew what he was doing. If you want a place that is peaceful and have great sales reps come here!!!!

To fast paced, if your like me you need someone to take few min to EXPLAIN how 2 fix-or whatever.I know I want to feel like a im of some sort of value as a customer.

Please Read‼️I purchased my new iPhone on December 11 2019. Since purchasing the phone I have not received any service only reason I’m getting service is because of WiFi! The phone is only picking up 1x, 3G, No Service! Come to find out the Verizon wireless location sold me a defective phone 📱 when it clearly was suppose to be a brand new Iphone! The Iphone was ordered thru this Verizon wireless location since they stressed enough “we don’t have your phone in stock it has to be ordered”! Clearly a used phone was ordered for me instead of a brand new device smh 🤦🏽‍♀️! 😤.. When I called the store to inform the staff I need a new Iphone ordered ASAP before my warranty ends the representative told me 🗣”will working on it I’ll call you back”! Ok! Sounds good! So I waited for a return call instead of a call I received a text message from one of the representatives in the store! ! Wow ! Unprofessional 😳 I can’t believe Verizon actually does business thru text messages! When a customer is at need to express their issues over the telephone with an representative ! I have never received bad customer service before like I received from this Verizon wireless location in my life😢! It is the Hoilday 🎄I’m stuck without a phone! It is definitely a major inconvenience. In my opinion this Verizon wireless is extremely dishonest. The representative had the nerve to tell me it’s a bug 🕷 in the system that’s why my phone signal is not working! Wow 😯 really ?🤔when I reached out to 611 customer service I was informed this was a total lie! It’s clearly their fault for ordering me an defective phone 📲. I’m getting treated like it’s my fault! 611 customer service did give me a money 💴 credit on this third party Verizon wireless store behalf for all the trouble their put me through! The manager Jennifer had the audacity to call my phone to engage into an argument with me! Guess what? How about I been waiting an extremely long time to find out today December 26, that they haven’t even attempted to order me a new phone! In the text message to me from them clearly states a new phone was in the process of being ordered! Unbelievable! I was told to return this device put all my information back on my old iPhone then go to another location to buy a new iPhone somewhere else since they stated in their calls to me we’re not exchanging your phone you’re not allowed to do business with us anymore. This Verzion wireless location can care less about treating customers with curiosity/ respect.. wow extremely 😳 poor customer service this Verzion wireless really have mis treated me in the worst way ever it’s unbelievable. !! Smh 🤦🏽‍♀️ I will be sharing this complaint to Better Business Bureau! Btw people! Do you all see how shady this business is? Instead of ordering me an new device their taking the time to reply to my view! My opinions! My thoughts 💭! You also see the lies as well! This complaint is as nice as it can be. I never used vulgar language one time in this view as Verizon wireless “stated in their response to this view”! As you see their refusing to re order a new device for me / do business with me. which is discrimination! After writing the ✍🏽 view I received two threatening phone calls from the two managers at this Verizon wireless location! “I was told by them I keep changing my google view don’t take it there with them” In a very threatened manner this Verizon wireless is harassing me I have screenshots of their call logs/ recorded phone calls of the extremely rude conversations they had with me! I was told by the two managers I can never do business with them again! Smh! I never received a reason why?? Since I have never done anything wrong to them. Even though I never ever won’t to do business with them again! Racism is definitely still alive! I do believe I was treated this way because the color of my skin 🤛🏽😥😢😪

Thanks for such a great experience and attentive service!

Without a doubt - Jennifer cook - at Cellular Communications (Verizon store) by Walmart is THE BEST - she has helped me with many phones and upgrades. So happy to see her there each time I go. Thank you for all your help. :-)))))

It is extremely difficult to find good customer service these days. However, we most definitely found it whilst working with Jeremy Howard on purchasing a new iPhone and iPad. He is outstanding, and goes above and beyond when explaining things to the non tech savvy. We Thank You Jeremy!!!

I dont know much about technology, but Thomas at the Verizon store sure does, he was able to answer all my questions & help me get the best new phone possible when I was in need. Thanks, Verizon Thomas!

Young lady there says “ wE cAnT lOoK uP yOuR aCcOuNt OvEr ThE pHoNE” I’ve been doing business with Verizon for 8 years plus. Called the DEPENDABLE Verizon store down the street & guess what... THEY LOOKED UP MY ACCOUNT OVER THE PHONE. Just like they’ve been doing for the past 30-40 years. Train your employees better.

Great verizon i highly recommend them store very quite and thomas was very helpful. They fixed my problem and very short wait. Very helpful 😀

Great friendly and knowledgeable service!!

Kyle was great! Very good service, very helpful! I would highly recommend this store!!

Very helpful, I will definitely continue to do business at this store

Kyle went above and beyond my expectations. A fine young man

Can sometimes find so.e great deals ice employees

Um um excellent personality of purchasing a new phone

Great customer service!It’s a pleasure doing business there!!

Had no idea this store was in Wake Forest beside Walmart. Great experience with Kyle and will continue to go here for my phone needs. Thanks!!

Very helpful staff. In and out in under ten minutes.

Thomas was really helpful and personable, will definitely be back.

Really quiet in this store, and the staff are very attentive and helpful.

Kyle was terrific! He fixed my problem in 1 minute.

Had a broken screen saver put on my phone was called today and this gentleman offered me a new one at no cost just from reading my review thank you so much Im very happy with this service

Excellent experience very nice and helpful

Kyle did an excellent job...

They wont sell me a phone because I wont buy accessories from them. Absolutely horrible

Jen is very helpful and knowledgeable.

👍

Better service than before

The staff at this store are very knowledgeable and helpful. They go above and beyond to assist me whenever I come in.

Painless switch